My experience with the owner is reflective of the majority of other reviews here. The way the owner conducts business is not normal for today's standard. He makes promises he already knows he will not keep. This happened three times over a single transaction. Someone stated here in their review that once he receives the money, everything changes. This is not made up. He will infuriate you with false promises and act nonchalant as if he never wants to do business with you again. I told him nobody conducts business this way anymore, three times. I am definitely looking somewhere else in the future. read more

They posted a phase linear 5000 tuner for sale.i emailed them and asked what repairs it needs .Steven Javaherian said it needed nothing. So I paid for item .3 days later he said he couldn't send it cuz it needed a new chip.A week later he said wrong chip was sent. Then when I inquired again,he said chip was defective and had to order another one.I asked for my money back and he has refused. I paid $465.00 I think I have been scammed. read more

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I called store with a question about items listed online, salesman said he would check stock for items, but never called me back; I ensured he had my number. He should go work at Best Buy and stay in his league where you expect this kind of treatment. This is what you get from retail workers in this day age. read more

Do yourself a huge favor and avoid this place. They have items listed for sale online for premium prices but then lie about the condition. Horrible customer service. You get half hearted replies to serious questions, and little to no concern for anything. This guy is only in it for the money, he cares nothing about the equipment or you as a customer, or even a human being. read more

I was simply astonished by the negative reviews posted about HPStereo, because over the last 18 months I have purchased over 7 different products, some new, some used, from them and I can report complete satisfaction. I have had all of my questions and transactions handled by the owner Steven, who I have found to be a knowledgeable, forthright, direct, and honest audio dealer. I only wish he'd cut me some dollar slack on the used stuff as he is a tough negotiator on price. All in all, I cannot honestly criticize the manner in which I have been treated, the processing of my transactions, or the products I have received, and I have spent almost $10k there over the last several months. Respectfully submitted, Mark P. Standa; Lake Bluff IL. read more

I found an ad online (attached) on his website for an "excellent" Krell KPS 25SC for 5999. The ad said it was recapped. I bought it. When I called the following Monday, I learned it was NOT recapped - it was "going to be" recapped. Major red flag. I also wanted a video functions check showing it working. Steve eventually sent me a couple of photos of one board that had been recapped. I showed them to an expert who pointed out numerous problems with the recapping. After not getting proof that the unit worked, Steve finally admitted the laser mechanism skipped and he was working on it - sadly a well-known and common problem with these units - original laser mechanisms for this model near impossible to find. I bought it expecting it to be excellent as advertised. Steve talked about finding a laser unit possibly overseas or with people he knows. I was not willing to wait possibly months and have my claims timeframe with PayPal "cook off" and not be available. Bottom line - the unit was NOT excellent as advertised. I was able to get my money back as I used PayPal and submitted a PayPal claim, explaining the situation. PayPal reviewed the claim, found in my favor and refunded me. read more

High Performance Stereo - High Fidelity Audio Equipment Near Me - Hollywood, Florida

Purchased a pair of monoblock amps, took too long to ship them out initially. FedEx lost one of the amps and HPS was difficult to get ahold of. After talking to Steve it turns out it was FedEx who was difficult to talk to and lost the 95 lb package. He has done all he can to help fix our issues. read more

Can't believe this place is still up and running. This place is a ripoff. They will list a price and when you show up, the price suddenly goes higher. Horrible customer service. Their replies are very rude. Steve is only in for the money. Do not buy from them!!!!!!!! read more

Steve is a nice enough guy, however, the business is a mess. His 'tech' or 'engineer' is either non-existent or a moonlighting day laborer because the work advertised on the web ad is either fictitious or was never done. Everything is 'freshly recapped' or 'factory inspected' or 'upgraded' and none of it is provable. Even worse, the piece delivered ends up being a dusty garage sale item that was clearly never opened. Full market prices for less than pristine audio. As a one man operation, getting the piece back to him for ''my tech to take a look at it" is a forever (back & forth) process that could put you and your stereo budget out of commission for a few months. I was without a stereo for a solid 3+ months. I can appreciate a guy hustling a living- I made the mistake of giving him a chance (or two) to make it right and after a lot of unanswered calls, texts and emails, it took him two months to even get the NON-WORKING amp ("the tech went over") back to me and another month or so to get the money back (through a PayPal chargeback). Pay through PayPal if you have to do business with HPS, but know that you're most likely not going to get what he advertised. read more

I have purchased an entire stereo system with Steve's suggestions. Everything has been excellent. I have a top notch high end system for a lot less than new retail. Some items were new, some used or refurbished. I have been dealing with Steve for several years and has always been honest and reliable. I would have never been able to afford such a nice high-end stereo system if it wasn't for Steve and High Performance Stereo. Conrad-Johnson, Krell, Esoteric, VPI,PS Audio, JL Audio, Aerial Acoustics are some of the items in my system. read more

I never bought such a large purchase from over internet like this but Steve was great to deal with. Answered many calls, texts and emails to handle my anxiety. Speakers arrived perfectly wrapped and in beautiful condition just as described. read more

High Performance Stereo - Sopra No2 - High Fidelity Audio Equipment Near Me - Hollywood, Florida

Avoid like the plague. I spent tens of thousands of dollars with Steve on what was described as mint equipment only to receive it scuffed, stained, and in the wrong boxes (all of which I was left to discover on my own). I spent thousands more having the equipment shipped and specifically asked if the units needed to be inspected by the manufacturer prior to arrangement of freight shipping (which he insisted they did not). Simply attaining the address to have the equipment collected took several texts and phone calls. Steve was completely passive and unresponsive when concerns arose. This distinct change in behavior came about right around the time he was paid and became more evident once I received the equipment. The most expensive unit was very poorly packed using the incorrect box of a different piece of equipment with several empty USPS boxes stuffed in on the sides as "packing". There was virtually no support for this 150lb piece of valuable equipment. Once I got around to unboxing it (I was having a rack custom-built so I left it in the box until the completion date neared), I noticed some sticky foreign substance wedged into the edge of the face plate and around the power button, a series of scuffs and scratches around the body, and what appear to be stains of some sort of liquid across the face plate. Another unit was improperly leveled to sit on a flat surface with no apparent way to correct it. These are just the cosmetic and exterior mechanical issues. I have no idea what the manufacturer might find under the hood. Servicing these pieces normally begins in the thousand-dollar range. It didn't take but a few seconds for the followup conversation to escalate after he became defensive and obnoxiously rude. This isn't a business. It's a one-man horror show. Now I'm stuck with inferior goods that I have to pay to ship back to the manufacturer for proper refurbishing and service along with whatever service fee I'm charged plus the return shipping costs. What a loss. High Performance Stereo is completely unethical, grossly negligent, utterly dishonest, devoid of any integrity, outright disrespectful, and should be shut down. Easily the worst and most regrettable experience with a merchant I've ever had. It's almost impressive how much of a dumpster fire this so-called business is and somewhat ironic that the business hasn't even been claimed by the owner on Yelp. read more

Avoid at all cost. I took a Bang Olfsen BeoLab 1 speaker (MSRP $12k) to be repaired. After very poor communication and a very poor attitude , the owner Steve would never take responsibility for his engineer and when the speaker would be ready. When I finally collected the speaker 2 weeks , the speaker was damaged , the speaker grill ripped and as he has no way of testing the speaker , it was still not working but he took my money. Avoid at all cost ,.... this guy will be out of business soon ,... check out his facilities before you leave anything there. The engineer smokes and my speaker smelt of cigarette smoke ,.... insane read more

Purchased an expensive second-hand Naim Superuniti. The shipping box arrived partially open and poorly padded. Missing were the wi-fi and bluetooth antennas. Perhaps damaged in shipping, the unit would not program nor play properly. HPS did arrange to have the unit, still under warranty, serviced by Naim but only after significant pushing and prodding. Two months later the amp was returned to me, fixed, but it took several more phone calls to Steve at HPS to eventually get the missing antennas. Steve at HPS did what needed to be done but with very little enthusiasm. You have a choice, shop elsewhere. read more

My experience with Steve was 100% positive. I purchased a McIntosh and B&W system for a fraction of what I would have paid new, and the condition was (and is) excellent. I would do business with them and again and I would recommend. read more

High Performance Stereo - High Fidelity Audio Equipment Near Me - Hollywood, Florida

This review is for a pair of KCAG cables specifically, but I've been buying equipment from Steve for more than 15 years, and everything has always been first class. Every component in my home theater system (Krell, Revel, Marantz) is something I bought from High Performance Stereo, and most of my main system including speakers, dac and transport came from Steve as well. I've been buying high-end equipment for 30 years and Steve is the most reliable and honest dealer I've dealt with. It's why I go to him first when I want to change something out. read more

bought a dragon, sent it back, returned, sounded worse, found out gears backwards, wow and fluttter. would not give money back

I don't typically write reviews unless my expeirence is terrible or excellent. Thankfully, in this case the latter. I made a $3600 website purchase for a unit that was MSRP $5,999. The condition was described by the dealer as "dealer-demo 9/10" It was shipped to my house earlier than expected and arrived in 10/10 condition. I don't think it was actually ever unboxed. I read some scathing reviews from other buyers after my credit card was charged and i admit i was a bit nervous awaiting my delivery. Had I read those reviews before my purhcase was complete, it's a good chance i would have backed out of the transaction. Thankfully, my expeirence was 10/10, actually exceeded my expectations in some ways. I'll continue doing business with High Performance Stereo. The owner (Steve) took care of me personally over the phone, is knoweldgable albeit sometimes hard to get a hold of the first time. But the trade-off for buying mint-condition merchandise for 30% off MSRP is low over-head and less payroll. Thus, I'm sold on Steve. Browse his webstie, great bargains. Buy with confidence. website:https://www.highperformancestereo.com read more

High Performance Stereo - Everything shipped was in original box, Everthing in perfectd order. - High Fidelity Audio Equipment Near Me - Hollywood, Florida

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Steven was kind and professional... I had a slight problem with an expensive processor; Steven remedied the situation quickly and without question. I will contact again for future A/V purchases. read more