I cannot recommend this service. During the course of the move, the owner Roman yelled at me at my home, broke items (for which, six months later, I have still received no compensation), and forgot to unpack some of our items (we had to have them come back to our home 2x). Yes, High Five Movers is priced well, and they say they are "licensed and insured." But that doesn't mean anything since they will not actually pay for your damaged items. They damaged several of our items and, months after I sent photos and links to the items that would require replacement, I was still following up with Roman about the status of reimbursement. He told me he needed more time to pay me. I said ok. He told me he got in an accident and needed more time. I said ok. He told me multiple times he would call me to discuss, but never did. I finally messaged him and said I would need to file a report with the Better Business Bureau and write a Yelp review, and he called me immediately. The conversation started out ok--he apologized for the slow communication, acknowledged that I had been patient, etc. He said that he would pay me the full amount for the damaged items ($433) if that's what I wanted, but that most people take off 10-15% of the amount owed and he only thought he should give me $250 (only slightly more than 50% of the total value of the items they broke). I said I was not comfortable with $250, but would consider taking off some percentage of the total. I said I would be ok with $350 (which is about 20% off of the total value of what was broken). He also said that, no matter what, it would take him weeks to pay me. He then started to take the conversation in very inappropriate directions, commenting incoherently about my Rage Against the Machine photo that he saw when he packed my house, socialism, capitalism, and the fact that they had worked a 14 hour day for us that included the cost of boxes. He started yelling at me so incoherently, I had to hang up. This was after months of back and forth with no resolution. My conversation with him left me feeling sick to my stomach and enraged. Unless you feel like being treated disrespectfully, inappropriately, and don't want any assurance that your items are actually insured since they won't want to pay it, go with another mover. It has now been six months since our move. I have still not received any compensation for my broken items. In early February, I received a message from Roman saying that he needed a few more days to get me a check. It's March 22 and I still haven't received anything. I'm including screen shots of this, as well as photos of some of my damaged items.
If you want even more details about what happened, read on: While screaming at me incoherently about how I had a Rage Against the Machine photo, but I must just be a capitalist who doesn't care about workers' wellbeing (since they worked a long day for us and since he was with his family when we were speaking and he said I "didn't care" about that") he said, "and you can quote me on your review." I told him I hadn't written a review and wasn't planning on it (this was months ago). I rarely write reviews and they are normally supportive ones for businesses I think are wonderful. But I do not want anyone else to have the experience that I had. I felt unsafe by the time I hung up on him to just to put an end to his berating me. As part of his reasoning as to why he should not pay me the full amount for damages items, he said his company also provided boxes. This is part of what they offer in the contract, not something I should be charged for afterward because they broke my items. He and his workers did work a long day for us. Prior to our move date, I went over the full scope of the move with Roman multiple times and asked him several times if one day was enough. He told me multiple times that one day was enough. At the end of our move, we paid them the full amount they were due based on the quoted charges, tipped them all generously, provided them water and breakfast, and treated them as professionals. All we expected was to be treated respectfully as customers and, instead, I am left feeling sick to my stomach and unsafe. All because I asked for reimbursement for the items he broke, which, as I understood, was guaranteed based on the fact that his company was insured. But even prior to this, he mistreated me the day of the move. Just do yourself a favor and steer clear of this unprofessional business owner--a business owner who accused me of being a cold hearted capitalist...but isn't a business owner who tries to screw customers out of what they paid for the epitome of a capitalist? I hired and fully paid for an insured moving company. That's not what I got. read more