Tried calling this company multiple times no answer, this driver is driving recklessly. By the AV mall he almost took out the whole front of my car speeding and cutting everyone off with no care. We then turn left and he almost recks into another truck trying to cut them off so he can get infront of them, he then proceeds to get on the freeway cutting people off from the left third lane. read more

High Desert Towing - Towing Near Me - Acton, California

Good communication with qualified skilled drivers. No it's never fun to have to tow but at least with these guys it's done right.

This is the most rude service I have ever experienced. As an AAA member, they were dispatched to help me and Carlos had an attitude from the time he picked up the phone to tow my van back home. HE DEMANDED THAT I PAY CASH and that he couldn't accept my boyfriend's card payment. Never gave us any other option as to how to pay other than cash and was upset when we called AAA and the representative on the phone, Sir Johnny, ACTUALLY provided a solution. He then proceeded to RECORD ME ON HIS PERSONAL CELL PHONE without my consent! I have filed a police report against him for this. So I hope that he is fully aware of the consequences to come. He began to cuss at me telling me to get the f**k away from his truck and he drove off leaving me, my boyfriend and my 3 kids on the side of the road. I reached out to the manager, who told my boyfriend "WHO YOU ARE DOESN'T MATTER" and "so what, I don't know what you want me to do." Come to find out the next Tow Company said that they were double charging me for the mile overage in the first place. High Desert was charging me $60 for 12 miles over when the other company only charged me $30 for 11 miles over... THIS COMPANY WAS A RIPOFF FROM THE START. My father has reached out to the Better Business Bureau and my uncle who is also a cop out in California and will be seeing that they both get what they deserve from their lack of care for my children and terrible service. read more

This place is the worst most unprofessional place I've ever dealt with . This number that is posted is the employee personal cell phenomenon it's not a business number . I've called 47 times to get my car out and no answer it goes straight to voicemail . And the to top it off the voicemail isn't set up so I can't even leave a message . I just want my car and can't get it out this is beyond horrible and stressful. I'm getting charged $60 for each day it's there and I'm not able to get it out . Zero stars . This is beyond unprofessional read more

I went to a turnout to let a guy tailgating me to pass me and These guys showed up after a pedestrian said he would be able to do it. The worker just hooked with tow strap up and did it himself, I hen charged me $275 for that all while giving me attitude about how he had to leave right now. Whit value and even shittier customer service/bedside manners if you even call it that when you're not in the medical field. I believe the guy that came name was osvaldo, fuck you osvaldo. read more

Rating...negative stars. The Highway Patrol called high Desert Towing to pick up my daughter's un-drivable car after she was hit. Highway Patrol wouldn't let us retrieve her belongings because her car was blocking traffic in the middle of the road. The tow truck driver assured her she could come to the tow yard and retrieve her stuff. He gave her a business card with a phone number. They didn't answer her calls for over a week. Meanwhile, they were charging the insurance company $58 per day AND they sent a lien notice to my daughter just 4 days after the crash, saying they would sell her car if they weren't paid by the next month. A week later, someone finally answered and we went to go collect my daughter's belongings from her car. They wouldn't let me onto the property to help her, even though she had suffered a whiplash injury and wasn't supposed lift anything. Furthermore, they made my daughter turn out her pockets as though she was trying to steal her own belongings from her own car! In addition to being rude, the clerk stood over my daughter to make sure she only took "essential items" and questioned everything she was retrieving. I saw all this from the fence. A few days later, the insurance sent 2 separate tow trucks to retrieve her car from the tow yard. High Desert Towing wouldn't release her car to either one. The next day, we called insurance to ask who was going to tow her car to the body shop. The insurance said they had faxed payment information the previous day but the tow yard claimed they never got anything and that no tow trucks were there. We called the insurance again to report our troubles getting the car out of the lot. Someone called my daughter saying that her car was being loaded onto a truck and taken to the body shop as they were speaking. So, we drove to the tow yard to verify. The car was still there! No tow truck outside. No one answered the phone! Called the insurance adjuster again to report the situation, while watching the tow yard. Waited on hold for over an hour while the insurance adjuster jumped through hoops to get someone to follow through and take the car to the body shop.White car in tow yard AFTER they said it was gone. read more

High Desert Towing - Towing Near Me - Acton, California

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We had an awesome experience with Carlos at High Desert Towing. They told us it would be over an hour, but he was there in 15 minutes. He loaded our large truck quickly and efficiently. He was super friendly and we had a great discussion as we traveled to the mechanics where we were delivering our truck to. Once he got to the place, he went the extra mile to get the truck into the parking space that the mechanic needed him to put it. Could not say enough good things about Carlos. I also want to give a shout out for AAA and the platinum level of service. We did not need to pay anything and everything was efficient in the process. We were stressed by having our truck not start just before a big Thanksgiving day event. BUT.... so much easier with awesome people like Carlos and the AAA service! read more

If i could give negative stars I would this place is horrible l! They are under staffed and the drivers seem to be over worked the daughter of the owner Michelle is rude and no help to this place! The only positive thing going for this place is their dispatchJennie. I don't see how aaa can keep a company like this under their contract. read more

I had a great experience with their service. The driver was on time and he was very helpful. I highly recommend their services.

Jose did a great job and had us inside our vehicle within two minutes of his arrival, awesome! Thank you High Desert Towing.

Outstanding service. My driver Jeff B. was polite, helpful and efficient. I have a race-prepped street car and he did an excellent job with it. I would highly recommend them to anyone. read more

This business really needs to modify there policies my parents were in a car accident they were placed in the ICU and I was trying to get keys to close there 5th wheel that they lived in and to move it before they incurred more fees but these inconsiderate people refused oh and there medication as well as wheel chairs were in the car they did not care i would not recommend them to any one at all ever read more

The absolute WORST I have ever dealt with. Stuck in the rain, they show up 2 hrs after I call. The young man is arrogant, says,GET THIS, can you wait a little longer, and I will be back later to get your car.WHAT?? I say let me think about it. HE LEAVES.. I call a friend to pick me up, and SEE HIM DOWN THE STREET TALKING TO CHP WHO IS TICKETING A BROKEN DOWN CAR. I REMEMBER, I only needed a short distance Tow, 3 miles or so. This Car he was standing near was surely a MUCH Longer distance to be towed, So, he was not interested in my 3 mile tow, ( they get paid by the distance they have to tow your car). i informed my Insurance carrier, to NEVER EVER send HIGH DESERT TOWING to me or my family if we call for any reason. I Get my car towed from a local Service, that young man told me about them getting paid by the distance they tow you, He was 1/2 the price, there about 12 minutes after I called them, What a Difference it is to deal with decent people... I have spoke about my experience to other people in lancaster, They have had a bad experience with a young white kid who was unfriendly, and showed up late also. My guess, He is a Family member, since he was in no way Worried about how he treated me ( A Seinor ) No fancy car, Just Broken down on the side of the road. I never miss a chance to tell friends, new and old, standing in line at the grocery store, any where, how BAD THIS Business is......THIS PLACE WILL HAVE TO CHANGE THEIR NAME SOON IF THEY PLAN ON BEING IN BUSINESS , WORD DOES GET AROUND................................................ read more

great service, very dependable,arrived fast,friendly staff,i rate them 10 stars if i could

It's never fun being stuck on the side of the road. That's obvious. So it's especially appreciated when the help that arrives is so nice and courteous. Carlos made the situation quick and easy, and his kind demeanor made me feel better despite the situation. Thank you! read more

Just got a tow from High Desert: the tow truck got to me way sooner than expected, and the driver, Carlos, was extremely professional and competent. He handled the tow truck perfectly, and treated me and my wife with courtesy. I definitely recommend them. read more

If I can give this place 0 stars I would without hesitation! I call this place and Michelle answers the phone. When asking her about the price to take out a car she tells me to hold up then hangs up. You can tell she gets easily annoyed/bothered for I don't know what reason (maybe that she actually has to do her job). I call back and she tells me to hold on, so politely I did and she hangs up again. RUDE! PLUS THIS PLACE OPENS AT 8am-5pm. THEY HAVE A SIGN RIGHT AT THE ENTRANCE SAYING THEIR SCHEDULE AND IT DOESN'T MATCH WITH GOOGLE'S HOURS. Don't let the google hours fool you!! I called around 12ish (Cause thats supposably the time they "open" says google) and spoke to one of their different employers and asked him what time they closed, he told me @ 2 so I called again around 1:40 and asked again. The guy then changed it to 3. So I call AGAIN around 3 and he proceeds to tell me to get there before 4 because thats the time they close. They don't even tell you what time they really close, they just want you to keep your car there as long as they can for their benefit. They tell you the amount that will be paid when you arrive and when you get there they have a totally different price. High Desert Towing in Acton is HORRIBLE. Also, the one in Littlerock as well. I will be calling the better business bureau.. if we don't stand up for ourselves nobody else will and they will continue to do anything they can until something is done. They need to close this down or just get new employees ESPECIALLY the receptionist. read more