I had consulted Yelps AI about having some service work done on my garage door last week. Last…read moreFriday 8/8 cascade called to arrange an appointment for noon -2 today 8-13. Me being a responsible individual emailed this morning to make sure my apportionment for noon today 8/13 was still on, I had not heard any correspondence so I figured Id cross their T's and dot their I's, just in case. I did receive a prompt return email saying actually the appointment was between 2-4, not 12-2 as originally offer over the phone. Nonetheless, I'll take that, I'm here, tho since the initial offered appt was now being moved back 2 hours I emailed back stating if u can come earlier please do. Well @ 415 I decided to call, to be told that technician she thought had already been there?! So she called him, he said he called me and I canceled the service, now she was realizing she had put down 2 almost identical phone numbers down,(mind you I've had 3 separate phone calls 2 of which they called me) where we made correspondence with my #. Their best offer was rather only offer was they might be able to maybe make it out next week? Not first thing tomorrow, not right now, possibly, maybe next week, it's Wednesday of this week, not Friday! Thank you very little, but no thank you, pretty lame.

Of course our garage door broke Saturday morning of Memorial Day weekend! Decided it was worth…read morecalling an expert and due to the reviews about cascade I called. They are closed on the weekend but leave an emergency number/ no this wasn't an emergency but we live south of sunriver and didn't want to wait if they didn't cover the area. I texted the number and someone responded within 5 minutes!!! He wanted pics a description and said he would be there Thursday! They came 3 hours early which was amazing as we were trying to get out of town and had asked the gal that scheduled us if anything was available earlier we would love that. Super professional two guys, had it done within 45 minutes and really friendly! Highly recommend this business for their responsiveness, professionalism and after hours handling of our issue!!!! Thank you so much!

John responded quickly, gave me options, and provided timely and friendly service. Good…read morecommunication. Thank you!

John ticked off all that's necessary for a 5-star review: -…read moreTimeliness - Professionalism - Reasonable prices - Efficient (change of spring took very little time and he made a couple unrelated adjustments to my opener mechanism) Plus he's a very personable guy. Highly recommended.

Brad quickly analyzed what adjustment was needed and then made that adjustment…read more I would highly recommend Brokentop garage doors.

Very nice, very easy to communicate with, got the job done fast, trustworthy - I would definitely…read morereccomend to anyone!

Sorry for the bad review but I called you guys a couple weeks ago to come look at my garage door…read moreopener to fix or replace it and never got a call back. Your contact sticker is on my wall in my garage.... I bought a new garage door opener myself off Amazon and installed it in the meantime. Too bad....

UPDATE - Brokentop Garage Doors in Bend came out to my house. Mike (the service technician)…read morereplaced the rubber strip with one of higher quality and better design than the one that originally came with the door. The cost? $150 for everything - the visit, the parts, the labor. Compare that to the $500+ that Central Oregon Garage Door wanted to charge me!

SUPER THUMBS UP!!! I was in a jam, and I needed a garage door opener replaced right away. I…read morecontacted Mark (Co-Owner) in the morning, and he made a special effort to move his other clients around so he could squeeze me in that day. Lee (the other Co-Owner) showed up right on time, and had the whole job done in less than 1.5 hours. These guys have great customer service, and with 20+ years in the business... they really know what they are doing. Highly Recommend for your next garage related service.

Bigfoot Garage Door was great to work with. Mark got right back to me and Lee came out the same…read moremorning for an emergency! What customer service and great experience! Of course, our door started working before they got there...but they checked it, re-calibrated and did maintenance on it. Won't use anyone else!

Don't do business with Suburban Door. Management and office staff are lazy and incompetent. They…read morewill lead you on and overpromise, meanwhile your job will sit on the desk of a guy who shows up at 9, leaves at 3:30, and plays with his dog all day. They wasted two weeks of my time, on doors that already take 10 weeks to get, before they told me they didn't want to proceed. Everyone's so busy right now, Suburban Door has the luxury of picking which jobs they want to do, but they don't have the courtesy to tell you that they're not going to do yours until you pry it out of them. They would rather backburner you indefinitely, and if you're still around when they feel like thinking about you, they might give you a quote. They made me feel like I had to beg. Take your business somewhere with appropriate levels of staff that work hard and appreciate all customers, large and small.

I've been in the home repair business 25 years and this is a top notch facility, friendly staff…read moreand went above and beyond expectations!

We had our garage door spring break and I called around and it was very difficult to get anyone…read moreout. However Curtis came out the very next day and gave me a very reasonable quote. He was extremely communicable and did excellent work. I also added a new garage door opener and he help me get it up and running very quickly. They did good work and it was a good value. I would highly recommend them.

We had a Garage Door Spring snap - very loud and the door was stuck in the down position…read more We called C&S Garage Doors on a Sunday afternoon. Curtis was at our home Monday. Tuesday morning he had the parts and repaired the door before noon. Hard to believe that any business can and does react to customers that fast. Absolutely amazing! And the price was very reasonable.

I am thrilled from start to finish with Garage Harmony. We purchased a new home in April and our…read moregarage door stopped working. I submitted a home owners warranty repair order and Garage Harmony was assigned. From the moment that Tara called me to confirm the appointment to Kyler coming out today AND fixing the unit, I could not be happier. I am so impressed by Kyler's attention to detail and making sure every issue was solved. Thank you so much!

Contacted them to diagnose and repair our garage door that would not open. They were able to…read moreschedule the inspection same week as my call. The arrived on time, diagnosed a broken spring. The quote was very respectable, and the work was done quickly and professionally.

Total rip off! My garage door broke. Called this company because their sticker was on the back of…read moremy garage door from when it was first installed. They charged me $289 to send two guys out to look at my garage, they were at my house for max 10 minutes, left because they didn't have parts and then quoted me another $500+ to do the repair job, for a total of over $800 on a job that other garage door companies quoted for more than half less. They took my $289 inspection fee and I went somewhere else to get the job done for $500 less, including a better garage door spring manufacturer. I'm president of my HOA and, needless to say, I plan to make sure none of my neighbors call the number on the back door of their garage door when their cycle time is up.

Tension spring snapped & the PBP team showed up on time and completed the job within an hour…read more Excellent work & highly recommend them !