Cannot begin this review without saying that my previous indirect experience with the company was excellent. Above excellent for that matter. We had a neighbor who Vern & crew did fencing for and it was nothing short of perfection. My plan was to request bids from no one other than Vern for this reason but our fencing need was different. Instead of all wood, we wanted more of a dog enclosure design with wood posts but some kind of wire all around. Vern was patient, communicative & quite respectful at the start. His bid was fairly high, but we felt confident the quality would be worth it. This is a job I so regret not watching from the moment the crew arrived. By the time we saw the work, it was too late. The wire used was too short. In fact so short in some areas that many dogs would be able to crawl right out. The wire was put on the outside of the log posts, after the bid specified finished side out. This would end up being a disagreement over what defined "finished side out." Vern showed me two different pictures - the one on his website which has the wire inside the posts & one on his phone which looked to me like the wire was also on the inside of the posts. The wire was stapled haphazardly, the rails were uneven, the metal didn't match the wire, the gate was attached crooked & bolts were not in all the way and/or not straight. Garbage was left everywhere (labels from the posts, staples, hunks of the chain link they cut & all the pieces of the posts they had cut to size.) Later we discovered some posts were not solid in the concrete & could "wiggle." Unfortunately efforts to resolve this failed, as Vern reacted in anger toward us, the customer instead of his crew and/or the company that sent the wrong length wire. Any qualified crew would have stopped the job when it was visible that the wire did not come close to touching the ground but the Heart Fence crew completed it this way. As winter came forcefully, conditions were harsh & Vern was leaving for his winter home, we agreed to wait the many months until spring for completion of the job. I hoped for a "clean slate" and to have the job fixed & completed nicely. Vern was not of the same mind. He returned with a chip on his shoulder & despite having to be there to re-do the job up to the standard he bid, he charged me extra for his gas $$ where really it would have been most appropriate to discount the job after his crew hacked it. Overall the single worst experience we had while hiring countless contractors to do work on a short sale we purchased last fall. read more