I'm mindful of supporting local entrepreneurs and was delighted when I reached Carrie. She took the…read moretime to explain the company and was so easy to deal with, that I signed up. The new trash can arrived later that day, with no hidden fees, which was unlike all the startup costs associated with Waste Management. I neglected to put out my trash the first week and got a call from David, who was checking in to just make sure he didn't miss anything. I thought that effort was above and beyond what I would expect from anyone. I highly recommend JT waste. They are economical, have great customer service and a local business who understands the needs of the community. Thanks so much Carrie!

can you pick up our recycling now?…read more Can you please get our recycling and recycling from the front of the house and the front of our driveway please

I love that this business is family owned and even the drivers are brothers. Doesnt get much more…read morefamily oriented than that! Always good service with them. They are very informative and very understanding if an extra pickup is needed or anything. Ive had the pleasure of meeting both drivers and they are both very kind and respectful and very helpful. I would recommend this company to anyone in the area.

Andy with Skyline Waste has always promptly returned my call and been so attentive to my needs. He…read moreis great about contacting customers when there is a change of schedule, holiday pick up schedule or weather related concern. I am so happy I switched to Skyline from the big corporate company. Andy is a local Flagstaff guy who cares about his customers. Also, they are half the price of the big green company​.

I have been with Norton Environmental going on 10 years. I always received fairly decent service…read moreand the customer service gal was great. I am out of town quite a bit and the she had recommended I call in for vacation holds when I am out of town. Why pay for service when I do not have a pick up...makes sense. She's gone and another gal Stephanie...does not have a clue as to what great customer service is. When I saw some vacatoin holds were not deducted from my bill, I called. She proceeded to tell me I can only have a couple a year! I ask her why pay for service when I am out of town! She was rude! I asked to speak with her manager. He was worse! Must be the guy the other review speaks of. I cancelled service with last pick up on 7/14. They still have not picked up their container. I called on 7/25 and spoke with Karen. She said Stephanie had never put in the system! Steer clear of this disposal company! Looks like they're going downhill!

Straightforward enrollment over the phone. Originally tried to set up service with Waste…read moreManagement, but WM's convoluted phone system was impenetrable.

Great service Same time every Thursday…read more Answers the phone when we call them No issues

After my mom went into assisted living and her husband passed away, our family needed to start…read morecleaning out their home in Cottonwood. Nicole at Taylor Waste helped me put my mom's account into my name, provided me with email invoices and facilitated a delivery of a new trash receptacle on one of my visits to my mom's Cottonwood home. Nicole was professional and compassionate to our situation. This experience makes me want to move to Cottonwood just for how she and the Taylor Waste team treated me during this challenging time. Thank you Taylor Waste!!!

I got stuck with Waste Management after they took over Norton and thought they would continue to…read morehonor previous fees. Last year, without prior notice they raised the price of the dumpster pick up from $42 to $152 per call, even though whenever I've called in the past, the pick up is scheduled for their regularly scheduled dumpster pick-up in the area, which does not cost them anything extra to pick up mine. There was no prior notification, other than a note on the invoice AFTER the service was provided giving me no chance to say no. Even worse, to cancel the dumpster service, they make you jump through hoops and send registered letters and even make you pay a $215 dumpster removal fee. Worst company to do business with ever!!! Stay local! In addition, you prepay for your service, so if you cancel, you're not getting refunded money for services not rendered. No matter how much you try, you don't get any money back. They put all their "contract notices" on the invoice that they charge you $5 to get so read that carefully.

I recently moved into a home that is on a County island. I noticed right away that my neighbors…read moreused the City of Flagstaff solid waste department But out of loyalty for the years of good service from NAWS provided to the previous owners I retained their services. For six months we enjoyed hassle free, professional service. Then we were informed that Waste Management had purchased NAWS and everything would be the same. However the first week we didn't have any waste or recycling disposal. Even tho I had placed the cans out the previous evening before the normal collection date. When I called I was immediately concerned by the pre-recording about the billing being screwed up after finally reaching a representative I was informed that I had never been a customer of NAWS. After awhile I called back that it was ridiculous to say I had not been a customer of NAWS, then I was told they located my account but I was not set up for recycling. So after that conversation I thought the problem was corrected. When the next week passed without the recycling can being emptied I called again. I was told I was not ever scheduled for recycling pick up and that I had never previously called. I said whatever and could I add recycling to my account. I was told someone would get back to me. After another week of no recycling service I called again. I was again told I had never called previously and someone would get back to me regarding my recycle collection date. In the meantime I received a brochure from WM about the company collection dates etc. Their was no key to decipher which week my residence would be so I left my recycling container out for two weeks to help determine which alternate week the recycling would be emptied. It was never emptied and no one ever returned my calls. So the following week they missed my regular trash collection day. I called the next day to establish service with the City of Flagstaff ( whom I know from previous experience to provide outstanding service) and called WM to cancel. I was told they do not issue refunds ( I had paid for three month in advance as was the policy with NAWS) so I replied " that no longer being a customer of a company implicated in the murder of Jimmy Hoffa was worth the loss of money " I recommend if at all possible to anyone that can and was previously a customer of NAWS to not renew their service agreement when the current one expires

We have been using Skyline for several years, after switching from the BIG GREEN company. We have…read morebeen very happy with the superior service and the personal touch. When we have questions the owner answers his phone and makes sure our concerns are handled. You can only get this kind of service from a small company.

I've been a customer for three years, and for most of that time everything ran smoothly--until it…read moredidn't. About two months ago, the concierge service that pulls my trash cans to the curb suddenly stopped. When I called and texted to find out why, I was told that Skyline doesn't provide that service and never has. Interesting response, considering my bill specifically lists "valet service," and my Ring camera has years' worth of footage showing someone doing exactly that, so why did it stop? After a little digging, it turns out the issue wasn't that the service never existed--it was that Skyline apparently stopped paying Harry, the person who was actually providing it. And honestly, if you weren't getting paid, would you keep showing up to work? I know I wouldn't. So no, I don't blame Harry. I blame Andy. Andy insists the service was never offered. The only problem with that statement? I still have the text messages from 2023 where it was offered and discussed. Funny how written records tend to have a better memory than people do and receipts that document trash service with valet service for 72 dollars, yet others are charging way less. The most frustrating part isn't that the service stopped--it's being told something never existed when there is clear documentation, billing records, and video evidence proving otherwise and being accused of lying.

Reliable and on time. Drivers are friendly and efficient. Not too happy about the recent…read moreseparation of recycling and trash pickup days but it's not the end of the world.

wm is hell to deal with. well, maybe not the drivers; but the management staff is terrible to deal…read morewith and they never want to understand what your concern is. they just want you to pay whatever they charge and yes, for removal of their bins too yet we didn't charge them when wm put their bins on our property. to terminate wm service they want you to sign and notarize an affidavit that you want them out of you life. can't believe their operation is legal, but they get away with it....some one in government is getting under the table benefits seems like.-

Called and schedules a pickup for a large amount of cardboard. Paid the small service fee and the…read morecardboard was gone the next day. Great Service!

They will pickup your trash about half the time if you are lucky…read more We recently moved to Sedona and made the terrible mistake of signing up with Patriot Disposal. They missed picking up our trash twice so far. This last time, they were nice on the phone and assured us they would come get it the next day. Nope. The next day, nope. We asked to speak to a manager and were told that there isn't one. Debbie told us that she has "no way of knowing who the drivers are and can't contact dispatch". The company is a total mess of bad communication and there is apparently no one in charge. The final straw for us was when Linda called on Friday (after not picking up our trash for 5 straight days) and had the audacity to flat out lie and claim that the trash wasn't on the curb when the driver arrived. Horrible company!

Here's the thing - they're inconsistent. Missed my house on pickup day for no reason at all. I…read morecalled, was assured they were coming. Didn't come. I called days later and they came and got it. That was two weeks ago. This week we got rain so it was delayed, which is understandable. I called days later to figure out what was going on and was given attitude from the same person who answered last week about how "this is their policy. Once it's missed, it's missed for the week". I got off the phone with her because, frankly, she should not be running their customer support. When looking on the website, I didn't see the policy under "important customer policies" so I called back. I got a new person who was also peachy. I explained this is not what happened the week before. I was told I "got lucky".. no ma'am. This is a service I paid for and I got what I paid for. That's how it works paying someone for a service. Prices continue to increase and my can continues to sit full far longer than we contractually agreed to. One of us isn't upholding our end of the bargain and it's not me.

We got with United because WM failed to transfer services for 3 weeks when we moved. I called…read moreUnited and they were awesome . Got the can out to us 2 days later. I asked the driver where the can should be placed . He stated where I had it on the property was fine, thats where the last people had placed theirs for years. They failed to pick up friday as promised. I called and they said they couldn't do anything until monday. Fine. No big deal. Monday came and went. My husband called to ask what was going on and the front desk was disgusting to him. So I called . She stated she DID tell him when it would be picked up. Well.. she did not because he didnt know when it would be handled so I called . She told me "how does he not know when I just told him!?" I said I don't know but he didnt know when it would be picked up. She proceed to tell me not to be a smart ass , told me to call someone who wants to hear me complain and hung up on me. YUCK! Get a new job if you hate it that much.

These guys have been around for a long time, and their quality of service has not wavered! My first…read moretime working with them was 13 years ago... Jerome is a small mountain town with old uneven roads, which makes for a challenging move...I truly appreciate the upbeat professional attitudes of the wonderful team, throughout the experience of moving many heavy items up a very steep hill! Thanks so much "Team Thanks 4 The Help"

Huge thanks to Thanks for the Help for moving my hot tub! They made the whole process easy and were…read moreso helpful. I really appreciate the time, effort, and kindness they put into helping me out. If you need help with moving or hauling, I highly recommend giving them a call. Great service from great people!