Staff is usually friendly however, when you to call you realize there are no direct lines to any…read morelocation & they've outsourced their customer service. It makes speaking to any at an actual location impossible.

I've gone to Hiemstra's for at least five years for my eye examinations. Their eye doctors and…read moreexamination staff are very knowledgeable and courteous. Their technicians are also very helpful with providing choices for glasses and assisting with adjustments to your glasses. The only negative is the cost of their glasses.

Wasn't notified of upcoming appointment because they had the wrong number for us. Which pushed a…read moremuch needed appointment further back. Thought they would squeeze us in since it was their fault but they did not. Wait another month and goodbye! So disappointed!

Very Organized & Efficient. Dr. Higgens removed cataract's from both eyes 20 years ago. I return…read moreevery year for a check.

Never in my 72 years on this planet have I been treated this poorly. I actually got yelled at by…read moreTWO of their customer service specs. They refused to listen to what I was telling them and kept trying to pound their narrative down my throat. I will NEVER go back there again!

The doctor who examined me yesterday (2/20/26) was THE BEST eye doctor I have ever seen…read more Gabby, one of his assistants was also very kind and professional. Thank you, Oakland location!

I have been going to Richland Eyecare for over 10 years. They are a professional eye care group…read more Have a great selection of eyeglasses. They also will give you your prescription, so you are free to shop around for glasses or contacts. Highly recommend them.

I ended up being scammed by Richland eye care, scammed out of a whopping $300. I ordered a year…read moresupply of contacts through Richland eye care. The total was over $1,000. The reason I purchased a yearly supply was because of the $400 rebate from acuvue Kat informed me of. Saying it was a pretty incredible rebate. $400 rebate? Why wouldn't I purchase the year supply? Kat (along with another employee) told me all I had to do was go to the acuvue website follow the reward instructions and make sure I input a NEW email address. I did that. It did not give me a $400 rebate only a $100 rebate. Kat left me a voicemail saying "Jenny we talked about this, you must've forgotten, make sure you're using a work email or different email." I don't even have a work email because I'm a stay-at-home mom (hence why the $300 loss is a hard one.) I called kat back to inform her it's not an email address I needed, then they gave me two codes to input on the acuvue rewards website. I submitted all the necessary info. Still, a $100 rebate. Even if you use a new email- acuvue still has your information. You make a new profile with a new email address, you still have to input your first name and your last name your mailing address and your date of birth, using a new email doesn't do anything. So instead of getting the $400 rebate I was assured of receiving multiple times. I lost $300 and am only receiving $100. Not a single employee ever knows what's going on there and will steer you in any direction to get your money. Go elsewhere, learn from my loss!

I received great service, here. Everyone was professional and friendly…read more It was late on a Friday afternoon, and I expected to be asked to come back tomorrow.

I hadn't been to an optometrist in about 5 years and was nervous to find a new one in Michigan…read more Scheduling online was easy, and definitely my preferred way to book anything. Dr. Gruizenga was awesome and got me an updated prescription and all fitted for new contacts. I haven't bought frames there yet but plan to!

So impressed, very professional! The doctors and assistants were very thorough. There is a glasses/…read morecontact shop on site, and all the staff were very friendly. I won't go anywhere else now.

This place is the place to go for your eye care. It has a great staff, location and services. I…read morecouldn't be more pleased.

I have gone to Dr Seim for 20 years even prior to her owning Mattawan Family Eye Care. She is kind,…read moresmart, thorough, and caring. She will always spend as much time as you need and you will never feel rushed.Her office is professional and efficient. They always want you to be 100% satisfied!!!!! Customer service at this level is rare. I heartily recommend the office and Dr Seim.

Dr. Seim and staff are very knowledgeable and friendly. I have been going there for several years,…read moreand have always been treated right. They will go above and beyond to make sure your glasses fit right, and if there are issues they will correct them without complaint. I have also been able to just walk in for a quick adjustment. This is a great small town business with great service and equaling, or exceleeding big town expertise.

i've had several issues with my eyes and their staff is always eager to help me figure out what's…read moregoing on. My prescription has kept changing since I lost weight and they have helped me each time with friendly service.. highly recommended

I purchased a pair of Oakley prescription sunglasses on 4/30/26. On 6/29/26 I cleaned lenses with…read moreapproved lens cleaner. As always there was over spray on the frames. The next morning when I picked up the glasses from my desk they fell apart (top right portion of frame). On 6/30/26 I returned to Rx to for an explanation of why this happened. The clerk was somewhat mystified as well, stating that "this is something not expected from Oakley products". I pointed out that I am the "guy" who never abuses his tools. I wore the glasses properly and took care of them properly this should not have happened. Rx's manager suggested I should have purchased their $30 protection plan. So I had to buy new frames. On a whim I took the broken frames home and glued them together and then over the course of two weeks sprayed lens cleaner on them. Sure enough they fell apart. Can I prove they sold me glue repaired frames no I cannot. Will I ever return to Rx no I will not. Tim E.