I was a first time customer, and came for my sister's birthday. We were a group of 8 ladies. My sister said she received a flier in her dm's to come get a free booth for her bday. So we went to try them out. We get there, met with friendly security who checks our purses and ID's. Once inside, we had to pay for entry at the door. There's plenty of parking in this plaza and the venue is a nice size with open floor plan and outside patio. So far, I liked the ambiance. Here's where the vibe was dying. We are escorted to our booth by a lady at the front door. From there, our waitress comes and we state we would like some waters, order bottle service, dual hookah, 2 lemon drops, and some wings. One hour passes, no bottle...no hookah...no wings...no lemon drops. I go to the desk where I see the waitress putting things into the computer by the kitchen to make sure she had our order to make sure I paid for my sister's order so there wouldn't be a check/tab at the table. She said she's coming out with the drinks, food, and bottles shortly she just needed to cash a table out. And also told me that there weren't any hookahs available that night. I say okay, go to my seat, and waiting another 30 minutes. Now a guy that was coming by to clean off tables asked if I was okay, I said no I'm still waiting on our bottle. He then tells me they didn't have the bottle I ordered and he would go get the manager for me because I had already paid. So the manager comes to me and offers me a different bottle and tells me there is in fact hookahs available. That was nice. He tells our waitress. Another 35 minutes go by and still no bottle. I walk to the bartender to ask about it and then the manager. I had to leave and wanted to make sure my sister got her bottle. Finally, the bottle came out. A full 1.5 hrs later with the ladies, sign, and flashing lights. It was almost midnight which means it wouldn't have been her birthday anymore smh. My thing is this, if I'm walking in paying and cashing out over $500 and ordering premium service, I expect premium service. I don't think this establishment has the service team in place to welcome customers like myself that order premium service reguarly. read more