I will never, never, never go back to this place. Worst run office around. Frame order was sent to…read morewrong lab, no follow-up. Frame order finally sent to correct lab. Then they ordered the wrong frames and refused to believe they were not what I selected. It's been 10 weeks and I'm still waiting for my correct glasses. They even tried to blame the wrong order on me. I will never use this place to get glasses again. It's been so long that even if I get the frames and the prescription is off I'm past the 60 day re-exam time frame.

I purchased my glasses in October and took them back four times, because I could only see clearly…read moreout of one eye. Finally n February I had to take them so we could go to Florida. To this day they are still not correct. If I turn my head at a fourtyfive degree angle I can see clearly. Worst glasses I have ever bought.

Took my friend to her appointment here in the mall. Everyone is so nice! Connor was awesome. What a…read moresweetie. He was so much fun. At one point, my friend and Connor just kept laughing. The doctor was friendly too. She was really laid back and helpful. The girl that did her pre-exam was also really friendly. If I didn't have an optometrist already, I would come here. What a pleasant experience! And it wasn't even my experience!

This is one of the best experiences I have ever had at an eye doctor! The staff was very nice. Adam…read morewas extremely knowledgeable and professional and went out of his way to ensure my needs were met for a great pair of glasses and contacts!! Would highly recommend to anyone

I was scheduled an appointment that needed to be rescheduled. Again it needed to be rescheduled. I…read morefinally was able to see the doctor after being rescheduled 4 times 6 months later. I had a follow-up appointment in 6 months. I took time off from work and when I arrived I was told there was no record of my appointment, the computers had gone down had erased them. I would need to reschedule. What kind of management is this? My time is important and when I rearrange my schedule to fit theirs I expect them to have respect for my time.

1 1/2 hour wait time for anyone with no communication is a problem and looks like there was a…read moresimilar review 3 years ago so policies have not changed. Waited for 1 1/2 hours in the waiting room until we (myself and 4 year old son whose appointment it was for) left. Will not be returning and will travel to find a pediatric ophthalmologist.

After spending over 500 dollars for a exam and glasses, on top of what insurance paid, I have the…read moreleast expensive frames that are uncomfortable, slide down my nose, and I can't read the subtitles on my 60 inch TV from 15 feet away. I'll never go back!!!

I have been to a few eye doctors in my time thanks to my constant moving. I asked a co-worker if he…read morehad any suggestions and he gave a rave review about this place. They have the small town feel with the big city knowledge and equipment. Dr. Kocks is amazing. He is very personable and really breaks down any questions you didn't even know you had. They have every bell, whistle and stop when it comes to your exam if you elect to do so. They don't pressure you to do it, but it's nice that it's an option. They have a wide range of glasses and the people that are there to help you want you to look and feel great. They aren't trying to push the most expensive line at you. As long as I live in the area, this is my spot.

I appreciate a young lady named SAM who finally took care of problems I've been having with my new…read moreeye glasses. Professional and addressed my problems . Walmarts vision center in Clio could learn a thing or two from her!

No matter what Walmart my family goes to wet get the best vision care! I've gone to 2 local…read moreWalmart vision several times and each time get the best care possible! The doctors actually listen to your vision needs and work to get you the best possible choice to fit your needs. And the prices are quite reasonable. Recommend them every time!

Always have a great experience here - been coming here for many years! They do a great job with…read moreexams and recommending the best option for your vision.

This review is for the phone call I made to schedule an eye exam. Adam was very cheerful and…read morethorough; checking for previous records, checking insurance qualifications. He was so nice and helpful. As for an eye exam, I'll let you know!

The film on the left lens of my glasses was unfortunately breaking down and making vision blurry in…read morethat eye. I hadn't had my eyes checked in a couple years so I decided to get that taken care of in the same visit. Dr. Erickson was very thorough examining my eyes and he was friendly as well. I was hoping that I could get just the film on my glasses replaced instead of the whole lens, but sadly my vision worsened a little and I had to get brand new lenses anyway. Apparently there is a $40 charge to replace lenses if you bring your own frames, but my insurance completely covered most of the frames offered here. There is a really nice variety of both practical and designer looks. They are very patient with you and want you to try everything to make sure you find something you like. The employees here are polite and want to make you feel comfortable. Even in the waiting room, hot drinks and cookies are offered. You can tell they try to go the extra mile for you. I am very happy with my new glasses and I won't hesitate to come back here.

Great place! Most of the time customer service was great. I went in today and one of the opticians,…read morePaula I think, was extremely rude. She had a little attitude with me, who is new to glasses. I got over it, but watching her then interact with her employees was awful. I am not sure how they are keeping her around.

The staff and doctor have communication issues. I asked for transition glasses for reading and…read morecomputer work. They did not dilate my eyes and there were no eye tests. The doctor always looks away when talking to you. When I received my glasses it included distance, and the vision area was as thin as a pencil, I would have to turn my head to look slightly to the left or right. I took them back, revisited the doctor, they expanded my vision area, but still could not get them right. I even gave them my current glasses as an example both times. After the 4th one hour round trip to their office, I returned the glasses for a refund. I would not recommend this office for your vision care. Were also about $100 more than any previous offices I have used in the past 20 yrs

I like the glasses I can read and see though them real good I wish they was designer but like them…read morevery and the glasses I got are very nice looking to

The ladies who work here are incredible and very passionate about their career. I loved the variety…read moreof choices for my new pair of glasses, and they have amazing deals!

I want to commend Laura Castillo on the most professional visit I have ever made to date! As a…read morewalk-in customer my prescription changed and so did my provider. I decided to stop in out of the blue and was greeted with the most contagious smile ever from Laura who was super extremely busy but stopped everything and offered to help me and work with me on new frames and place an order for me for new glasses. I tell you I would travel days to have her help me. You feel like nobody else is in the room even though there are tons of distractions with people walking by and trying on new frames. You truly have an asset in Laura and she should be recognized for her efforts. She is exceptional at her job and is one of those people with a personal flare. Thank you Laura for making my day!! Deb

Excellent eye exam and everyone went above and beyond what I expected! The glasses came in a week…read morewhich I thought was very fast.

John it was not the Saginaw store it was your Gaylord store. I don't believe I should have to call…read moreyour customer service department. I think they should be calling me! 2 hours to be turned away and that's your answer. Did you really read the whole thing not to even know the store. Is this an AI reading this?