Let me tell you why they get 5 stars. I recently got glasses from another competitor in town and for whatever reason they (competitor) could not get the fit of my glasses right. Adjusted 3x and finally my wits end while shopping at Walmart last week, I stopped in the Walmarts optical store and asked the technician if she could help me. Totally thinking she would say No..you didnt buy from us, we can't help. BUT SHE DIDNT. She adjusted my glasses willingly and knew immediately what issue was to relieve my discomfort from glasses rubbing on back of my ears. I had to go back in for one more minor tweak and again..willingness to help me was exceeding my expectation. I am done shopping for glasses elsewhere because Walmart Optical has by far the best customer service I have seen in a long time!! Thank you sooo much!! read more