I wanted to give feedback regarding our visit to Hi-Res on Saturday evening. At the suggestion of our travel agent of over 15 years, we dined at the restaurant in 2017 and were very excited to return to dine again with our friends and family. However, what started out as a beautiful evening turned into an experience that I, nor my guests, will soon forget.
I was VERY clear in my initial emails that this dinner was a CELEBRATION. When working out the logistics of the gathering, I mentioned that we would be celebrating a major accomplishment for my husband with 20 family and friends. I felt like this was understood by your establishment, so imagine the shock I, and others in my party, felt when we were yelled at by a patron sitting behind us during the toasting segment of our dinner. Granted, someone gave a surprise "yelp", but it was in no means threatening or louder than anything else in the restaurant. It was not only her tone or her saying "you people", it was also the threatening behavior in which she yelled and waved her hands towards us. We said nothing in response, and continued on with our toasts as she continued to yell. To add insult to injury at that time Daniel, came to our table and told me that we needed to quiet down. He did not go to the other patron and give her the same "talk" even though she continued to berate and yell towards us!
I take many issues with Saturday night, but let me first be clear in stating that I,nor the four doctors, one mayor, one world renowned newspaper journalist, three college professors, two attorneys, 2 cyber security specialists, one interior designer, 3 international business owners, 2 accountants, a retired nurse and a 4 year old child would EVER be disrespectful or loud in any environment, let alone in a foreign country. We were a diverse group of all races, dressed in cocktail attire. Actually we were overdressed compared to the majority of your guests, and again, it was known to be a CELEBRATION by the restaurant from the beginning. With that being said, we were no louder than any of the other patrons.
In fact, I asked Daniel to turn the music down more than once because people all over the restaurant were shouting to be heard. He said that he did, but at this point I highly doubt it. For him to have the audacity to come over and tell us to "quiet down", after the woman behind us yelled and was so rude,was a slap in the face.
We were a party of 20. 20. Not four or six, 20. And again we were there for a CELEBRATION. If your establishment could not handle our large group or a party situation, you should have said so. If we were "loud" it should have been communicated BEFORE your rude patron yelled at us. Considering we spent close to $5,000.00 in your restaurant at some point, we should have been extended some grace and courtesies as I'm sure our ticket was the largest of the night. (I even added a photographer to the bill.)
I am asking our agent to take you off her list of recommendations for her clients in the future. You failed us in the areas of service and professionalism and we are highly disappointed in what we experienced to say the least. read more