If I could give negative stars I would!! I will never shop in this store again - the manager is incredibly rude and has no clue about customer service!!! They sold me a broken light fixture for almost $400, and REFUSED to take it back. In addition, when we previously ordered different lights from them, it took 5 weeks to get one small part for it. When we tried to install those lights, there was a part missing which he also dismissed. Do yourself a favor and DO NOT SHOP IN THIS STORE!!! read more

In my opinion It's a nice place with plenty of fantastic lightening, but the stuff are not friendly

I'm remodeling my home and they have been extremely helpful they've gone the extra mile to accommodate what I need and have been taken as much time with me to get things right even called me after I purchased an item to advise me that they seen something that might work better and it did. read more

Hi-light has the largest selection of lighting fixtures that I have seen in a showroom, and while some may see it as overwhelming, it is simply a vast array of different types of fixtures. The sales staff is very informative and helped me narrow down my vague idea of what i wanted into something tangible that now hangs in my dining room. there is honestly nowhere i'd rather shop for lighting! read more

We were searching for pendent lights and a chandelier, among other things. We were looking around and it wasn't long before John A. approached us. He kindly listened to what we wanted and showed us what he thought would work. He offered good advice and was very patient even when I changed my mind about things. In the end we found exactly what we wanted. John A. is truly amazing. read more

Beautiful selection, many different styles. A bit expensive, but not terrible. Staff are friendly and pretty helpful.

I have been going to Hi-Light on Central Avenue for years. The staff is incredibly friendly, knowledgeable, and helpful. They really know what they are talking about. The last time I was there, I bought a beautiful, intricate lamp. It arrived in many different pieces, and I struggled to assemble it on my own. They were able to assemble it for me within a few days, and it has stayed together perfectly. Hi-Light takes great care of their customers, and I always feel like I am getting a good deal. read more

good range of product (though badly displayed and far less than their internet catalogue), but you will do best if you walk in knowing what you want (and with your own judgement re taste and aesthetics as theirs can be awful or just ignorant) and are extremely assertive about questions. I've worked with several different sales people; none were particularly knowledgable nor focused on more than wrapping up the sale quickly. I had hoped for more in an in-store experience, with so many internet competitors, but it really wasn't and I did keep trying (perhaps foolishly) over multiple visits. Additionally, they are downright paranoid about product names, prices and even the technical spec's; though I don't know why as mostly the prices are ok. I think that if they think they've been burned by a lack of customer loyalty, they don't understand that their attitude is what has caused it. read more

The team at Hi-Light was extremely helpful. I purchased a very old lamp from an estate sale and the people at Hi-Light were able to help me refurbish the lamp and put it back into service. read more

Revising a prior review... had an issue with using a credit, but we got our money back. So we are very appreciative of the store working with us to resolve the issue. read more

My favorite lighting store! Installing new light fixtures in your home can be nerve racking. Light fixtures are a staple piece in your home, and can instantly transform your home for the better. There are so many lights to choose from. Well your in good hands! The lighting experts that work in this store are amazing! They are like your personal Interier decorators! The service they provide is top notch! I hi-ley recommend them! John, Paula, and the gang are exceptional!! read more

All of my lighting fixtures are from Hi-Light and they are beautiful. Amazing product, wonderful staff, always an excellent customer service oriented experience. Thank you for your wonderful attention! Highly recommend! read more

The staff here is dishonest and the rudest people. Do not go here. They lie, and are smug Would never give them a dime and by the way the prices are inflated Same goods on wayfair, overstock much cheaper without the rudeness and hassle. Be aware only store credit here the staff is so rude it is actually a good social study to watch read more

Just no. Very unpleasant staff, Poor layout, hi life prices. Return policy draconian and out of step with other retailers. Maybe a good show room - them buy the same item online for less and with the better return policy. read more

Bait and switch . Thought it was just the salesman but it turns out to be a top down management decision. After years of buying fixtures here the change in attitude was surprising. read more

As the new year approached I felt the need to correct two lighting problems and I knew where to head...down Central Avenue to Hi -Light. For decades of home ownership we have been purchasing an array of lighting solutions from them. Ten years ago I purchased a wall fixture with three glass shades that was just right for our bathroom. Then we gutted the bathroom but the one thing I planned to reuse was this fixture. We elected towelbars, plumbing fixtures etc in keeping with it and the renovated bathroom was just great until . . . the center bulb/socket wouldn't light. Problem two...we broke one of the globes on a Kovacs floor lamp and they readily ordered it and tightened up the lamp. John took good care of my concerns, a gentleman from athe back tightened the floor lamp arm, and Rena expertly rewired the bathroom fixture. We will continue to purchase there as they offer such expert guidance from selection to repairs if needed. Then there was light for our new year. Thank you Hi-Light. read more

Stay Away, my wife and I purchased $7500 of lighting from them for our new home. About 2 weeks ago we had that 90 degree temps, and one day one of the lights on our back deck exploded. At that time the lights were installed about 4 months earlier, so my wife immediately called Hi Light. At first they said just take a picture and send it to us with the invoice. We were then told the manager John said the light must have been installed incorrectly and they would NOT cover it. They said the replacement glass would cost $50, and my wife asked could you at least ship it to us, and they said you must pay for that too. So we went to Hi Light to pick it up and speak to the manager, and he said they never warranty glass, even if it was defective. When I said to the manager we received a broken bulb at delivery and replaced it ourselves, and they forgot to order our family room lights, so they came in so late the electrician had to make a special trip back at a cost of $80 to us. At that the manager said lower your voice walked to the door opened it for us to leave. I dont understand how people in business can be so rude, stay away from Lo Light read more

Have lived in Southern Westchester for over 20 years and have always done my light shopping there. Between a minor interior remodel AND a large tree falling on my property and taking out some outdoor lighting, ive been there a couple of time in the past few weeks. There selection is massive, and while I have never worked with a specific sales person, I have had only very positive experiences with everyone I've worked with. I suppose if you shopped for many of their products on-line, you might find them cheaper, but maybe not, AND... you don't get to SEE the fixture in person, which is very important. You also don't get any help or guidance when you shop on-line. They have helped my wife and me make some very wise decisions over the years, and we are both grateful. I see some people griping about their inventory and billing being low tech, so what? I have never found that to get in the way of anything less than a great experience. I will support them, and refer others to them any time. Great people, great products, great service. read more

Wonderful lighting store...have made purchases for many years. Each purchase has been after working with their knowledgeable designers and their prices rival on-line sites! This is the place to go to bring your home or restaurant to the next level!! read more

Worst. Service. Ever. Ordered lamp on line 02/17, Credit card was immediately charged. On 02/22 I sent an email asking for a status on the shipment. Later that day I received a rude email saying they had emailed me on 02/20 asking if I was ok with the florescent option (never received any email). Same day, sent reply back, Yes, Florescent was fine. 03/01 sent email asking for a status of the lamp. No reply. 03/02 sent email asking for a status of the lamp, No reply. 03/03 - called them and was informed they cannot fulfill the order. STILL WAITING FOR REFUND OF PURCHASE NEVER FULFILLED. Not cool. They've had my money for two weeks and couldn't fulfill the order to begin with. Very pissed. read more

This store has an incredible selection of lights for every possible application. The only problem I ran into was being faced with too many great options to choose from and not being able to make up my mind. But this was where Hi-Light really set itself apart and earned my 5-start review... their sales staff was incredibly helpful, friendly, and attentive. They took their time with me, answered every question I had, and went out of their way to make sure I walked away happy. I walked away feeling like the people that worked there genuinely liked their jobs and that they were just going through the paces counting the minutes till closing time. I would highly recommend Hi-Light to anyone in need of lighting! All things considered, they get an A+++ in my book! read more

Great variety for any mood a bit pricey ,some of the help is condescending and try to talk at you n not to you but still great selection

Great customer service! Neil helped us and he was awesome! Even though its in Yonkers, its a nice showroom! Parking is not the best, but go at off-peak times. Prices are pretty fair. Would recommend! read more

After shopping around other lighting stores in the area, I chose Hi Light for their amazing selection, great and competitive value and amazing customer service. John A was so knowledgeable, great to work with and helpful as I struggled to choose lighting for an entire house. Many of the lights I chose were in stock and I was able drive away with my selections. And, when 2 lights didn't quite work, they happily exchanged them and John A quickly provided alternate solutions. I cannot recommend them highly enough! read more

Had a nice experience here. My parents purchased a light, there was a small hiccup with the order, which the gentleman at the store promptly took care of. They have a very large display of lights to choose from. read more

ASIANS, AVOID THIS PLACE.They are very rude to Asians. One star is too much for this place. I gave them $3,000 business last year, and I was being yelled at today, 08/23/14, because I spent too much time on shades which in fact, I was waiting for them to repair my light not the shades. The owner, Lou, yelled out loudly in the store saying," theses two spent so much time for the shades." He pretended I did not hear it. read more