STOP! DON'T SHOP!! BUYER BEWARE! Hgregg.com is a nightmare! Add $1700.00 on to any price you see! Do not purchase online cars with Hgreg.com! Refer to TrustPilot.com for numerous Hgreg.com 1 star reviews! Outrageously high hidden dealer fees, cars sold with major hidden defects, untrained salespeople, long phone waits, no call backs or follow up and horrible service - and that's just before they take your money. Read more below to see actual dealer comments and see pictures of actual HGreg.com dealership contracts with bloated fees and defective cars! I have purchased over a dozen cars: 9 in-state and 3 out-of-state and this is by far the worst purchasing experience I have ever had in my life. Hgreg.com is a Canadian car retailer, HGregoire, that needs to stay in Canada. PROBLEM 1: Hgreg.com's Horrible customer service: I found a Nissan Rogue on Hgreg.com at what I thought was a good price ($21,988). I was purchasing online from St. Louis, MO. I wanted to make sure there was no smoke smell in the car first - no one could or would check. Long waits on phone lines, no returned texts or emails, untrained staff with misinformation every step of the way at every level of this organization. PROBLEM 2: Hgreg.com overcharges on every car w/ huge hidden fees: I called back a few mins later and actually get an answer this time from an out-of-state sales specialist, Franco. I said I would purchase the car at the advertised price and Franco informs me that there is also an additional $1400.00 in Hgreg.com dealer prep fees "Pre-delivery $999.00 & Electronic filing fee $399.00" - these bogus fees from any dealership are usually no more than $200. Franco said that, "Every Hgreg car we sell must have that $1399.00 additional fees no matter what". (See picture of my Hgreg.com purchase agreement below So, whatever price you see advertised on Hgreg.com, automatically add an additional $1400 to get the true price of the car! Add on an additional $1700 on to every Hgreg.com car purchase if you like a second key fab (standard with all other dealers) because Hgreg.com keeps the second key fab for themselves and they put that in writing in your contract (see image of Hgreg.com contract below). Key fabs go for over $300 from any dealer. PROBLEM 3: Hgreg.com does nothing to help you during or after the sale: So after I price agree on Hgreg.com's over-charges, I get no other sales help. I ordered an inspection with recommended "My Used Car Buddy" and contacted recommended Les' transport. The bottom line is that this is NOT CarMax. If you purchase a car from Hgreg.com, good luck -you are on your own. PROBLEM 4: The Car Transporter doesn't pick up the car: Les's shipping said they would pick up the car in 24 hours but after they took my money quoting me $875 and then charging me $900, Les never picks up the car for over a week! 19 days after the purchase of this car - it finally arrives in St. Louis. It is filthy dirty - just like My Buddy inspection photos showed - so for $1400 of dealer prep fees they could not even run the car through their automatic car wash before shipping it (see attached photo below). PROBLEM 5: Defective Car with Expensive Hidden Defects with Hgreg.com cars: The inspector "My Car Buddy" recommended by Hgreg.com must have accidently missed some key defects and like a loose front bumper and spliced and taped up wiring harness. But you only have 48 hours to discover these defects upon receipt of your Hgreg.com car or the car is yours to keep. The wiring harness had been spiced up and retaped together instead of replaced with all new wiring harness - voids all warrantees. (See pictures of defects below). The Nisson certified mechanic said the Hgreg.com car looked like it went through a chop shop for accident repair. Cost to repair front bumper & wiring harness to reactivate warrantee will be over $7000.00! As Franco said to me multiple times "at Hgreg we buy as is and we sell as is" and they are not kidding they buy junk without inspection or certification and they sell junk to you without guarantee. BUYER BEWARE! Hgreg.com's complete disregard for their customer is not an issue of one or two staff people. This is a systemic institutional problem that starts with the parent company, Hgregoire, in Canada and shows its corporate arrogance and disrespect for the customer at every level of this organization. If there is even an owner's response to this review (it won't really be an owner but some kid working from home paid to write polite responses) that says something like, "we care about our customer and regret we did not meet your expectations, please contact us". My response to the Hgreg.com Owner's Response: "Blow that smoke up somebody else's tail pipe". read more

I'm not the type to write reviews on websites but I have to make an exception when I think about my recent experiences with HGregLux in West Palm Beach. I flew in from another state only to look at one specific car they had for sale and from my first contact with sales representative Joseph Zarbalas, I was impressed with the attentiveness and professionalism. Let me preface all of this by saying that I'm not the least bit naïve. I know sales people are tasked with selling. A smart sales person will be polite and friendly toward that end, but what I saw from Joseph is no BS, nothing phony, no blowing sunshine up my butt so I would buy the car. He was direct, honest, supremely credible, and I detected not one hint of "salesmanship"from him. He answered every question that he could, and the things he didn't know the answers to, he said so and then got the answers. I respected his professionalism and his demeanor. He did everything right. Somewhere in the process I became connected with Meir Alaluf, general sales manager at HGregLux. Meir is another example of experience, professionalism, and direct communication. He was an absolute gentleman. There were certain parts of the deal that could only be finalized with a manager and it was a pleasure dealing with him. My point is this: Joseph and Meir did everything they could to make sure I had the right deal. Before buying the car from them I had looked at many places across the country. The next time I decide to buy a car I'm going to start with these two and save myself a lot of time. read more

Just recently took delivery of a Mercedes 2016 S63 AMG from HGreg Lux. From the moment I contacted them, they had been very responsive, upfront and helpful. This was an out-of-state purchase. My sales contact was Steven Lewis and Nader Essawi handled the contracts and paperwork. Both were excellent throughout the entire process. My deal involved trading in two cars and purchasing one car, of which Steven handled the entire process seamlessly, including transportation of my two trades from my home to their dealership and transportation, in a closed truck transport, of the S63 AMG, to my home. As a matter of diligence, before commiting to the S63, they offered to deliver it to a local MB dealership so that I could have a pre-delivery inspection done by Mercedes Benz. Additionally, I decided the day before signing to fly out to the HGregLux dealership, for a day trip, for a first hand inspection and to finalize paperwork. Steven personally picked me up at the airport and arranged return transportation to the airport once we were done! The S63 AMG was exactly as represented. No surprises. Overall, I am very pleased with the entire process and want to thank Steven Lewis and HGreg Lux. In the end, I purchased a great vehicle of which I am very happy with, at a fair price, and received fair trade values with no hassles, for my two trade-ins. read more

I don't know where to start I was fortunate enough to see my dream car at H Greg lux online. Due to my health condition I had to take the word of the owner and the incredible sales team to purchase my BMW M5 on New Year's Eve! I was so worried but I kept on being reassured that the car is in excellent condition and that even if I change my mind for no reason what so ever and didn't want the car, they were so compassionate with my health that I would have three or four days to return the car no questions asked. I couldn't believe all the love that I was getting from these guys it truly felt like a dream.... not only was the car delivered to my doorstep but it was fully detailed cleaned beyond my standards and expectations. To make a long story short if you're looking to purchase an exceptional vehicle for an exceptional price wow that sounded like a commercial right there but it's true exceptional vehicle for an exceptional price.... this is the Place 100% no doubt in my mind! I'd like to thank the owner the staff the whole team at H Gregg LUX. Thank you for helping me start my New Year 2020 with my dream car! read more

Let me just say if ur in the market for an exotic car this is the place for you . On the other hand there sales team is amazing I had the pleasure of working with a young kid named Spenser and what an amazing experience every question call text anything he answered and reassured me on any doubt or question I had I'm an annoying person I know I am and never once did he get annoyed with me or push me away he was nothing but respectful and real .I'm from Jersey and every dealership I have been to is nothing but a head ache and people trying to shove things down your throat I walked in here thinking I was gonna have the same experience as always and boy was I wrong what amazing people especially Spenser he came through on everything he said and made this deal happen with out him i would not have my dream car I couldn't be more thankful for hgreglux and my sales person Spenser you guys truly made it enjoyable for me read more

Like most, I have always been skeptical of car salesmen. Pressing for a close, mis-stating, wheeling and dealing, etc. As a retired Army Colonel integrity defines one's character. Our negotiations with Ferris met and exceeded my standards. His concern was to insure we were certain in what we wanted, never pushed to close, made every accommodation in allowing us to use the vehicle before we decided, and knew his product. Above all; he is an Honest Man and can be Trusted. The same applies for Mark, Nader and all the staff. Our give and take negotion was pleasant and we know we received an excellent product for an excellent price. The staff was equally accomodating in finalizing our purchase. Nader insured every i was dotted and t crossed. Every feature was well explained and the vehicle was detailed with a full tank of gas. No need to look elsewhere for our next vehicle. We shall return. Ed and Kathy K. read more

This is the 3rd vehicle I buy from Hgreg Lux. This time a Mercedes S 63 AMG. As usual they have the best deal for luxury cars with low mileage and excellent condition. I had a great experience with Ofir Almog, the most knowledgeable and efficient sales person we encountered at HgregLux. We were not sure which car to buy so Ofir gave us a tour through several brands and options. His knowledge of all brands and models is truly remarkable. Once we found the car of our dreams, Chris Yu the financier searched for the best possible options for us and got us into a very convenient loan. All the team works as symphony! This is a great, great dealership with an amazing inventory in luxury cars. No one beats them. If looking for a great used or new luxury car go to H Greg Lux at Pompano Beach, FL and ask for Ofir Almog to have the great same experience we had. Highly recommendable. read more

I saw a lamboghini Hgreglux was selling online , It was the model and color I was looking for and by far the best deal advertised nation wide .I Gave them a call and worked with Sari on the phone. After we went over some numbers on my trade and lambo I wanted we came to a good price . I flew to Florida to see the car as it is very expensive , Sari picked me up at the airport ,the lambo was exactly as Sari had told me on the phone and even better , not to mention the deal took a few days and he and others at the dealership went way out of there way to show me around Pompano beach area and take me out to dinner . Overall the experience was perfect with no surprises and very honest and straight forward. I purchased many many vehicles and this was the best and most straight forward dealing I've had , the guys there really want to make sure you get what you want . read more

Let me just say I have purchased luxury automobiles from all of your commercial outlets in the past and was slightly intimidated to try a Lux car showroom. There is no other way to buy a car for me from now on and the experience at HGregLux couldn't have been better. Dealing in want and not need they understand all facets of the car market. They never pushed a car based on price they informed me on warranties, hidden costs, and even possible financial burdens of certain models and years. When I finally made my choice I saw some aesthetic imperfections and without hesitation they took care of the concern. I felt like part of a small family and really feel I will pop in often to check out new arrivals and keep up with the entire team. I highly recommend HGregLux when your thinking of purchasing in the high end car market. This place is a gem... read more

Ok, i dont even know where to begin. Aside the fact that this dealership has the best carefully hand selected and fully serviced fine vehicles, what really makes this place is its people. By far, the best group of professionals I've ever dealt with, from Maher to Sari ( Sari being the best sales executive I've met in this business so far ) to Nader, and everyone else at this dealership. I bought over 20 vehicles from different dealers before this purchase and let me tell you, after this experience I don't think I could ever give my business to anyone else. In the short time I got to spend over there i truly felt treated like i was a family member, before and after purchasing my car. Take my advise and before you even think of purchasing somewhere else give this place and this guys a shot, you will thank me. A+++ in my book read more

I recently had the pleasure of visiting HGreg Lux in Pompano Beach, and I must say, it was an exceptional experience from start to finish. The moment I stepped into the showroom, I was impressed by the sleek and modern decor, which perfectly complemented the stunning luxury vehicles on display. The sales team was knowledgeable, friendly, and attentive, taking the time to understand my needs and preferences. They presented me with a range of options, and I was impressed by the quality and condition of the vehicles. What truly set HGreg apart, however, was the exceptional customer service. The team went above and beyond to ensure that I felt valued and supported throughout the entire process. If you're in the market for a luxury vehicle, I highly recommend visiting [Store Name] in Pompano Beach. You won't be disappointed! read more

Start to finish this was a great experience. I was on the hunt for an S6 for a while, without much luck. I was lucky enough to stumble across HGreg online, and they had a great deal on a very well equipped model in one of Audi's premium paint colors. I was very leery of dealing with a private dealer like HGreg, because I've only ever dealt with "traditional dealerships". However, Darrin was a great sales person. No pressure, none of the typical games you get from the "other guys". I made the trip down from Tampa and they had the car cleaned and ready to go, and the paperwork was done quickly. I'm loving my car and very thankful for the deal I got from HGreg and the friendly and courteous staff. I'd highly recommend them for anyone looking for a premium vehicle and a great deal. Thanks again Darrin! read more

I recently purchased a car through HGreg Lux Dealership. I am not one to do a big purchase like this online. However, I decided to take a chance. The buying experience from start to finish was amazing. Vlad was fantastic to work with who made the process easy and was there to answer any and all questions about my vehical. The dealership understood that it was my first time buying a car online so Vlad and his team made sure that every step in the process was met. Even the transportation company that delivered the car was a true pleasure to deal with. They made it incredibly easy. Everything exceeded my expectations, and I was truly grateful to work with Vlad and his team. They now have a client for life and look forward to many more purchases through HGreg Lux for years to come. Dan Miele read more

Wow, what a "first class" experience from start to finish! My wife fell in love with an exotic Maserati that she found on Auto Trader so we went to HGreg Lux to check it out. Upon arriving we were greeted by Ferris Ahmad, who was friendly, professional and very knowledgeable. Both Ferris and the owner Mark took the time to fully educate us about this kind of vehicle. The conversations were pleasant, "low pressure" and genuine. We purchased the car and it ended up being PERFECT (and Ferris made sure that we got it for a great price)! If I could give this place 10 stars, I would. If you are looking for a fantastic car buying experience I would highly recommend purchasing your next "Ultra Luxury Vehicle" from the professionals at HGreg Lux! read more

Definetly recommend this dealership as everyone from the salesman Ismail to the Executive Mahar was very friendly and attentive. No pressure sales and answered all my question's and text messages, and allowed me to be anal...lol. Finally found my dream JAGUAR after loosing my last one in an accident; and was very pleased after worrying that looks were to good to be true as this car was so clean inside and our for a 2012 I kept waiting for something to be wrong with it. I took it to my Jaguar Dealer to have it checked out after I bought it for a diagnostic check up and it got a clean bill of health. I am very happy with my purchase and would recommend this dealership to everyone. read more

I bought a 2011 Audi R8 Spyder from Hgreg Lux sight unseen. First time I have ever bought a car without seeing and test driving, but Ferris was great throughout the whole process and went above and beyond........helped with the PPI, shipping to NJ, etc. I had a special request to swap wheels with another of their R8's and he took care of that as well. Car looked amazing when it arrived. I did however notice a small issue which Ferris and Charlie immediately jumped in to resolve. They sent me to a very reputable shop in the NY area and it was taken care of at no cost. These guys do right by their customers. I would absolutely buy from them again. read more

Hgreg Lux has been an amazing experience for my second car purchase. From the start, the price you see is the price you pay, which eliminates the annoying back-and-forth negotiations. Transparency is very important to me, and I found that here. The staff was friendly and professional, always willing to help with my questions. I felt comfortable throughout the process and never felt pressured to make a decision. Plus, the selection of vehicles is impressive. I would definitely recommend Hgreg Lux to anyone looking for a quality car without any unpleasant surprises along the way. Thank you for making this experience so positive! read more

I worked with Meir directly and it was a very pleasurable experience. He was incredibly responsive from the very first text to the day I made it into the showroom for a test drive. I like (and appreciate) the candid approach that made the whole process much easier. I never got that care salesman vibe that so many dealerships have. I hate that game and would have walked out immediately. Meir very much seemed genuinely interested in getting me into the perfect car. I will absolutely go to Meir again for my wife's car as I know he will be honest and fair, especially knowing he will get repeat business from us. read more

This was by far the most enjoyable car buying experience I've ever had. From salespeople (Leo) to the GM (Mark) to financing (Obie), I was shown the right amount of attention and they were quick and efficient in the whole process from start to finish. They were not pushy - allowing me to look at my own pace, with no pressure, and were friendly and engaging, without any BS - all things you rarely find at a car dealership. All of the cars I saw were well maintained and their prices are competitive. We will definitely be repeat customers and recommend them to anyone looking for a nice car and a great deal! read more