"Our Dealership is founded on trust, integrity, and respect. We are proud to offer these values in our sales and business practices, so our customers keep coming back. The vehicles on our lot have the best prices and quality in the area so come by and see us today!"
Nothing could be further from the truth. This was my first experience purchasing a vehicle online and it ended up horrible. Wil was cool at first, and I must say I'm responsible for being Nieve. He asked for more money on the down payment ok cool, upped the down payment. It gets worse from this point. He asked me when the lender called me for a welcome call to tell them I already had the vehicle. In hindsight that was to ensure they finalized the deal and he got paid. He said I would receive a call from transport prior to delivery with a 3-hour window. These guys show up at 7 in the morning asking me for $650 for delivery. I was like what?! That was supposed to be included in the total cost of the vehicle like it says online. They call Will or someone and they tell me no that was optional, then told me to hurry up because his guys have more deliveries. First of all, I was told they would give me a call letting me know the estimated time of arrival, they didn't. Then as soon as I pull out of the driveway for work, the rear passenger tire was showing 10 psi, then 5, then 1. Mind you Wil told me he had just drove it...bs.
I ended up having to get 4 new tires off the bat and pay $650 I shouldn't have had to. One of the tires was so bad the tread was showing, plus the car had less than a quarter tank of gas in it...really? He got his sale though, but I am doing everything in my power to get this rectified. I thought I'd start off with a review, seek legal advice. I've let CarGurus, my lender, as well contact Cash App that was how they asked for the delivery fee. This was an extremely disappointing experience, and I would recommend to never do business with this company. read more