Juan just finished his service call and we are Happy Campers He restored my solar system within a short time and gave us peace of mind Thank you Miranda for getting us on the schedule so quickly Five Stars and Highly recommend read more

Three years later and HES still owes me $1,500 in referral bonuses. For the first year it was "we only pay bonuses at the end of each quarter", then it was "end of year". So now Baker Home Energy gets my referrals and pays as soon as the system is installed and online. read more

Out of business & no communication. Installation redone by repair electrician at large cost with additional modifications recommended

Love their hype love their Install in July 2022. Now monitoring is not working nobody answers phone calls. We have absolutely no idea about our warranty. Will be filing a complaint with the Contractors board. I'm sure not the first! Very disappointing. How are these people still in business? read more

GOING OUT OF BUSINESS!! Let me explain. From what I see, this company has a habit of being unprofessional and unresponsive. Similar to my experience, but something different and some info for future customers. They have my inverter that was supposedly covered under warranty from sunpower, which recently went out of business and was outsourcing their warranty repairs. Fimer is the company that took over this warranty from sunpower and shipped my inverter to this company since they are a local installer. Big mistake. An employee took pity on my numerous calls and desperate pleas to get my inverter and let me in on a secret: EVERYONE IS GONE. THIS COMPANY IS BANKRUPT AND FOLLOWING SUNPOWER INTO THE ABYSS. Do not do business with this company, they are only after trickles of deposit so they can scam you when they go bankrupt. Sadly, my inverter under warranty is probably going down with them. Goodbye, sad we never got a chance to meet. read more

If I could give zero stars I would. This horrible terrible review is long long over due and let me tell you why! They gave me a quote for reroof as well as removal and reinstall of solar panels. Well that weren't able to give me a flat number. Evidently it's two different departments. I asked several times for a flat number. "There's no way to do that." The invoices are separate. When it was originally broke down for me it seemed as though the solar portion was apart of the roof quote but it was not. It was in addition toAnd they wanted 10% of each number upfront then 40% at start and all finish but had to be divided by different departments? It came out to be that we would have to pay an additional amount vs what we thought was a total price so we decided to cancel. A week or so later to receive an email that they decided to offer us $1000+ off. Intimately we decided that ethically we didn't want to do business with someone like that. When we canceled in June we expected a refund. After emails and calls we barely received our deposit money back in beginning of October after having to call every week. From sales to management to receptions no one calls you back unless you plan to give them money of course. Super unprofessional and I highly recommend you consider a different roofing company. read more

HES solar is no longer in operation as of late 2024. I reached out to them for battery problems and they don't exist. Have to find someone else to help with the battery servicing. Bummer. read more

Non-functional panels. Electrical safety issues at my home. Non communicative company. I paid for 18 panels that were installed by HES at my home on March 18, 2023. As of today (May 6), the panels have not generated any power; the panels and components installed by HES are not functional. Additionally, there have been two unplanned power outages affecting my entire home. After the first outage, HES dispatched a technician who told me the cause of the outage was due to a faulty installation of the panels. There have been loud electrical sounds coming from a sub panel that HES installed. I believe this represents a safety issue for my home and family including two young children. The HES project manager (Ryan Hall) stopped returning my phone calls and emails. So I'm left with non functional panels, a safety issue for my family, and no response from HES. I've submitted complaints to the Contractors State License Board, the Better Business Bureau, and to local media sources. read more

HES Solar - Non functional panels - Solar Installation Near Me - San Diego, California

The Service Team was excellent - from Albert who was so patiently answering my endless questions to Juan M the Technician who was able to fix my non-working Sunvault battery! Most solar reps told me to just replace it since it is Sunpower who went bankrupt! HES Renewables looked and found the issue! My battery is alive again. Thank you so much HES Service Team! read more

Updating a previous review. Thought things were improving but ... 1. We were told, for WEEKS, that they were "waiting for permits from the city" and that "the city is really backed up from the holidays", etc., etc. Finally we contacted the city ourselves, and surprise, HES had only submitted to the city a few days prior. I.e., they were lying to us the whole time. If they tell you they're waiting for permits, check for yourself; don't trust their word. 2. At install, they only did half the job, because "someone called out sick". They said they were coming back in the morning (requiring a second day off from work to meet them). No one showed up. Call to find out why, and when they're coming, and they say they'll get back to us and let us know, because they had to move on to other jobs. People call out, I get it, but we shouldn't get shoved to the end of the line because of it. Finish the dang job. 3. You've got to ride these guys constantly, follow up, chase them for answers, and get your own information independently. If you want the job done, plan on spending a lot of your own time & taking multiple days off from work. Another Update It has been A YEAR. Some of the delay was due to an issue with our HOA, but that was ironed out in May. It is now October. What's happened in the meantime; 4. The install failed city inspection and it took HES Months to resolve it. All they had to do was change out the smoke detectors. We were told every story you can imagine as to why it was taking so long. 5. They said we had to pay the remaining balance due, to get the final paperwork (including SDG&E sign off, etc). We paid & have been waiting 2 months. Calls and emails are not returned. May have to get an attorney, will definitely complain to the State Licensing Board. read more

We are pleased with HES Solar. It is a good company. They installed our Solar panels several years back and fixed our roof after the big rain. Thank you! read more

Everything went well from start to finish on my roofing job. Starting with Juan coming out to our home to assess what needed to be done not only did he send pictures of how the valleys should look he explained all that I needed to know. Within a few days Miranda had the crew out to the house for the roof repair. The roofing crew kept us informed during all stages of the repair that was going on. After completion of the repair the roof looked better than before they started. Also I have a tile roof not one tile was broke! I will truly say this is a 5 star outfit and would highly recommend HES Solar. Good job team from start to finish. read more

Purchase solar from HES in 2018. At the time we decided to go with the sunpower system w/ a powerwall and 220outlet. Process was done with little delays and some miscommunication but overall the experience was good. There was some issues with the 220 outlet for EV charging. I wanted the Tesla specs which Tesla recommended a hubble outlet not a off the shelf homedepot one which cannot withstand the power demands. They came to replace twice then I replaced myself. Secondly, since sunpower has gone under, I repeatedly tried to contact HES for support/options since fall 2024. Mulitiple calls, emails, left messages with no response. I would stay away as they are not holding their support for the products they back. There is no problem with the system, just a problem with their support. read more

I had a new roof installed and was stuck in getting the solar reinstalled since Sunpower went bankrupt. I received a prompt response for HES Solar and they got me on the calendar in a timely manner. On the scheduled date, Juan showed up right on time and worked in 100 degree heat to single handedly install my panels. He was polite, helpful and answered all my questions. Even though he was not the one to take off the panels, he knew just what to do. I am so pleased to have my solar back in use again. read more

I recently re-engaged with this company to service and maintain my solar system. I found them to be responsive and easy to work with. My service guy Juan was terrific when he came out. Troubleshot and fixed my issues easily. Thanks. read more

I would recommend HES Solar & I will use them again for all solar needs. I have Sunpower panels installed by another company that is out of business. I needed a new communication device that transmits data to Sunpower & then to my app. HES response was immediate had the job completed very quickly. The technician was experienced & courteous. Everything went perfect. read more

I was looking for Solar. So I did what you are supposed to do and started contacting a ton if companies. I wanted to compare quotes and see what company I felt comfortable with. HES was great at communicating with me. They gave me a quote. They were very quick with a quote. Great Communications always. I decided not to get solar, but they are very friendly. read more

After shopping around and getting delays and dropped communication from other companies I found Miranda at HES. She is absolutely amazing! She goes above and beyond in communicating, and she is friendly, respectful, and genuinely helpful. H.E.S. Solar replaced my roof & did a removal and reinstall of my solar panels at the same time. I really liked the convenience of having one company do both the roof and the R&R. The price was comparable to other companies, but they did it with less of a waiting period, and they did a good job. The only thing that would have improved it is if the guys had cleaned up around the property - there were nails, staples, and pieces of asphalt littered all around my house. Not a huge deal. Overall, I am really pleased with the quality of their work & the communication with Miranda. She is the best! Miranda is literally the reason why I hired this company over another. read more

HES Solar is extremely unprofessional. They keep calling me even though I have asked to be removed from their calling list. Abraham called me on 10/24/2024. Brandon called me on 01/22/2025. I asked Brandon to remove me from their calling list again and he kept on talking about their nano solar tech. I eventually asked to speak to his supervisor. When I got through to Hector he also went on a long conversation instead of apologizing and removing me from their calling list. Instead he made fun of my accent. I am a naturalized citizen so yes, my accent is different, but that is no excuse for saying I have a stupid accent! Do not do business with this unprofessional company. I had reported HES Solar to donotcall.gov. If HES Solar sees this comment please review my phone call with Brandon and Hector and take appropriate action. Their behavior is uncalled for. read more

HES replaced my Tesla Powerwall. I reached out to Miranda for a warranty service. Quick, easy and no hassles. The team at HES installed my original system and for the past 4 years has been my support for any questions, problems and local incentives. Thank you HES read more

So here we are over. Week out from last follow up and still nothing. This company does not care about its customers. Talk a big game with making things right. Nothing you would think by now the owner would have stepped up and handles this but looks like a big fat NO. Just games. read more

HES Solar - This is the battery from Sun Power that I had installed. One of the many times opened up because they could not get right from the start. - Solar Installation Near Me - San Diego, California

Juan Martinez cleaned my panels to make them look like brand new! He was punctual, polite, and hard working. Thanks Juan! read more

HES Solar - Before - Solar Installation Near Me - San Diego, California

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More info: The installation was on 12/5/2022 and the installation location is in university city. So HES can find a record of me I guess... I contacted HES solar back in March but didn't proceed due to financial constraints. I followed up in Sep, and the sales rep was quite responsive. We signed the contract very quickly, but that's also when things started to slow down. The project manager for my project didn't respond to my emails and also made mistakes regarding the type of solar panels on my project. I was lucky to read the contract carefully to spot the mistake. It took her another two weeks to respond to my email. HES then offered to use an older version of the panels with more panels to compensate. I don't have any issues with that. Then it is the schedule to install. She was "kind" to ask when it was good for me, and I said that her proposed date wasn't good as my daughter has her SAT test and I can't be home during installation. She then "offered next choice, and that's it. I didn't get any input on my "choice" day. I understand people are stressed these days, but that's not how we treat our consumers who have signed the contract with HES. I have no complaints on the installation crew and others. But the project manager is not a customer-oriented person. I won't recommend HES to my friends or anyone due to my unpleasant experience with the project manager. If you want to try HES, do expect a change of attitude after you sign the contract. It was a pretty bad experience for me at least. read more

First, I highly recommend working with this support team. I had a solar inverter go bad that was purchased from Sunpower, however my dealer went out of business, and I was forced to look for another dealer. Fortunately for me, I found Hes Solar. After my initial communication with the owner, I ended up working with Miranda, as my support contact. She worked with me as a team player while we tag team Sunpower trying to get my warranty inverter replaced. Over a six month period, we communicated about how we were both making progress. Miranda, provides exceptional support by being professional and getting the job done, and personable. While I have not met her I feel connected as part of the team as we tackled this major problem. As soon as my inverter came in, Miranda by contacted me and wanted to schedule the next day, but I was out of town. On Monday Juan showed up to install my new inverter. He was very personable and allowed me to ask all the questions I wanted, while answering them completely. I was having trouble with my other inverter and we talked about it, and he was able to solve that problem. Spending a couple hours at the house he installed a new inverter and fixed my other one that was having an alarm error. Juan is responsible and cares about about solving customers the problem and most important the customer interaction If your thinking about solar, Hes Solar is the one to work with for quality work and support! read more

We were referred to Tom English of HES Solar by a good friend. We had researched solar companies for 3 years and wether to lease or purchase. Tom was outstanding in explaining everything in simple terms and has a no pressure approach. We signed up to purchase the solar system from HES with Tom guiding us through the whole process. The entire staff we dealt with from Project Manager to the installation crew was professional and courteous! We are 100% satisfied with our system and only wish we would have done it sooner! We highly recommend Tom English and HES Solar! Ellen and Rich Massena read more

Update to this: I had an issue with the electrical panel which was installed as part of the project, and both the engineer and the person who I talked to in order to arrange the work were professional, helpful, and prompt. Whilst the experience with the roof was needlessly difficult and protracted, this subsequent interaction has been excellent and the overall solar solution continues to work well. read more

Signed a contract for Tesla home battery purchase and install December 2023. Cost was competitive and very fair. Had the pleasure of meeting residential President "Brad" at the office. Leticia coordinated the installation and final inspection and Paul and his assistant actually performed the installation. Leticia was friendly, courteous, prompt, and efficient. The project was completed the end of February 2024. Today I delivered my final payment to their office and met with both Brad and Leticia. I was guided through both the Tesla and HES Solar (smartphone) application and given advice on how to get the most efficiency from my solar/battery system. I would highly recommend this company for anyone looking for the "personalized touch". Kudos to the entire staff; from receptionist to owner. read more

We decided to get solar due to the SDG&E soaring prices we decided to go solar. We had 5 bids and HES beat them all including some great reviews. Our sales rep from HES was Triston Burton who knew the ins and outs of his business including always returning our messages on questions we had. He is an awesome young man who solves problems. Our case manager Ryan Hall kept us updated on the work conducted on the project. We started the solar project in the beginning of December and concluded in the middle of February with some stalls due to weather and the amount of people wanting solar before the April deadline. We went with Q solar panels on a ground mount. We're proud to have HES as our solar company. They're fast, professional and honest. Thanks for a great job. read more

HES Solar - 20 solar panels - Solar Installation Near Me - San Diego, California

I recommend this company, the Service manager, Miranda was very attentive and helpful, the technician, Paul , was accurate, punctual and kind, thanks HES Solar, for you service!! read more

Amazing company they do quality work and they stand by what they install I would totally recommend them to anyone who wants to put in solar! read more

Not sure how their work is, but their responsiveness is horrible. Answered their questions on their website and then proceeded to just wait. Took over 2 weeks for a representative to see if I "had a minute to chat." read more

I purchased a new roof back in July 2024, but the process started in May of that year They installed the roof on top of rotten and termite damaged wood. This was pointed out to me when the painting contractor came to paint my house. HES sent out a team to inspect my roof and found that there were areas were new wood should have been replaced and was not and they took pictures. First the team said that they would put the repairs on the schedule. Weeks went by. When I contacted them, they wrote back stating that they no longer were in the roofing business and that they needed to find a sub-contractor to do the repairs, even though as of today on their website states they do roofing. When they did get back to me, they said the contractor wanted $6000 to complete the work with 200 board feet of fascia. According to my signed contract by both parties this should have costed me $15 dollars per board foot installed. This would have been only $3000. What was supposable a new contractor arrived, it was made up mostly be the same workers and same supervisor that installed my faulty roof. I was planning to recoup my money in small claims court but decided to wait until the rainy season to see if there were any other issues. Sure enough, my roof leaked during the first rain. I called HES and they said they would out a REP I was told to tarp my roof. When the REPs arrived, it was the same supervisor that installed my roof on the damaged roof and was the same supervisor of the new contractor driving a HES van. He did not tarp my roof and was unable to fix the leaks. I had to empty containers in the middle of the night and run fans for two days to dry my carpet. When I wrote to HES their REP stated that they would get back to me with the plan to fix my roof. It's been 11 days now with no response to my calls or emails. I have a family here and pets and now worried about mold under my carpet. There is rain in the forecast, and I write often asking for a timeline. I also wrote the CEO of HES at least dozen times regarding all of these issue with no response. read more

Solar panel inverter went out mid August, was apparently ordered and we were supposed to be contacted. As of today, November 19, 3 whole months later we have had zero contact besides what we have initiated and still solar panels are not fixed. Every time we have called they pass the buck and say someone is on our case and will contact us within 2 weeks; yet nobody contacts us. I have no choice but to submit complaints to the BBB and any other appropriate parties. The lack service, lack of care, lack of fixing an issue or contacting a customer is unacceptable and unprofessional. read more

From the very start to finish HES Solar has been one of the best companies I have ever worked with. I originally got 4 bids for solar. I spent a few months researching about different panels, inverters etc and felt pretty confident that I wanted to go with SunPower with their class leading efficiency and Warranty. The thing that drew me to HES was Bryan's knowledge, patience and responsiveness to all my questions and concerns. He was great to work with and went out of his way and went over and beyond the call of duty to win our trust. Cassandra our project manager was an absolute All Star. She took over where Bryan left off and held our hand through the whole process. She was super responsive (which is a big deal for us), payed attention to detail like no other and kept us up to date on all matters. The whole time it felt like we were her only customer with all the attention we received. She did everything possible to get our Solar completed by the end of the year to get our 30% tax credit. Her team of Temo, John and a few other guys did a super clean install. That was another draw for us to go with HES/Sunpower was how aesthetically pleasing the whole package was from the micro inverters being on the panel, the conduits running through the attic to the invisimount. They color matched the conduit going down the electrical panel and did an excellent job all around. Another great thing was because of the ADU that was being built concurrently we needed to upgrade our panel to a 200 amp 2 meter box. SDGE only had an appointment 6 weeks out so HES and their team put a temporary submeter to get the solar activated before the end of the year. Then after the new year they came out and put our new upgraded panel in as well as routing the breaker box to the inside along with the monitoring system. They came out multiple times to finish the large project. They patched up all the drywall, color matched the stucco, installed a ground bar and did everything very professionally! I could not be more pleased with everyone on the team at HES. From Bryan, Cass, Temo, John and all all the other installers they were all very courteous, punctual, and did excellent work. The monitoring system works great to see our production and everything is working great. On top of that we have a great warranty on the install and solar system. If I could do it all over again I would definitely go with HES. Such a great company all around! read more

HES Solar - SunPower solar panels - Solar Installation Near Me - San Diego, California

My family and I inquired to go through HES Solar and decided to pursue with them. We signed the contract back in April 2023 all cash, no loans. We've been communicating with the Project Manager Sarah Jeffers and was able to advise that our permit from the city has been approved on July 7th. We were set to schedule our installation for our Solar tomorrow 7/14. Mind you, we already paid $21,736!!! Sarah contacted us today that they will have to reschedule our installation next week due not enough of workers. This is very unacceptable, especially since we started paying them, its starting to feel like a scam. They should have considered making a consideration of having other employees to fill in to continue the installation for tomorrow. I guess we would have to see what happens next week read more

For a bit over a year now we have had a solar panel under producing. We had contacted our installer but they refused to do anything about it even though we had a 25 year warranty and just 2 years operational. We ultimately contacted the panel manufacturer and described to them our dilemma. They in turn contacted one of their premier installers to see if they would carry out the necessary warranty work to correct our problem. Miranda Gibbons from HES SOLAR called us and set up an appointment to have one of her techs come to our house to make some tests to diagnose the problem. Juan Hernandez arrived at 8 AM as planned and took the time to listen to me describe the entire scenario that took place over the last 12 months. On the roof he took some readings from the suspected panel and compared it to others and determined we had an under producing panel. Within a few days Miranda called and informed us that a new panel had been ordered and when it arrived they would setup the soonest appointment available to install it. Juan returned a few days later with the new panel at 8 AM, installed it and monitored it's production to insure it was producing as it should. I'm sure this is just "all in a days work" for them but for a company to take on a repair job on a system they did not install, are in our minds exceptional, they could not have been more professional and accommodating. Thank you HES SOLAR! James & Mar Gee read more

Job well done, from beginning to end. Fair pricing, easy to work with, and great service. Andrew and Sarah were both a pleasure to work with, and the install crew were very nice. Would highly recommend for SunPower panels. read more

** This company pays dissatisfied customers to not write bad reviews ** HES Solar was recommended to me as a preferred Sunpower installer in my area and I trusted their reputation based in the highly rated reviews online. I've been working with the company since the end of last year to try and get under the current NEM 2.0. Gene Najor (sales rep) was great and truthfully was seemingly the only positive about this whole experience. Everything seemed to be going well, I provided HES Solar with everything they asked for in a timely manner and there were no apparent issues with the project. Our installation date was supposed to be on 02/03/2023. I took off work make sure they had everything they needed. As soon as the installation crew showed up, things started to unravel. Turns out the plans/design that HES Solar put together were completely wrong. They did not take into account the conduit run to either the solar system or the EV charger in the original plans. How that happened is completely a mystery to me. Despite all that I was still willing to move forward if the company would be willing to work with me and provide me with a reasonable solution to install the system. According to my project manager Sarah Jeffers, the only way we were able to install the project is with "significant" drywall damage. The company was unwilling to provide any sort of compensation for the additional drywall damage proposed because of their mistake the first time. HES Solar was not going to provide me anything for any of the inconvenience for their mistake. I was presented a take it or leave it essentially. Apparently that decision was made by managers Brad Souza and Stacey Brookshire. I asked Sarah if the company was at least willing to pay for the paint that I had to purchase for the project ($200), as I was unwilling to pay thousands of dollars in drywall damage for the company's error. Initially she said that Brad said no and that was on me. She told me he cited the fact that the company had lost money by not installing the system when it had planned, it didn't matter that the reason the installation didn't happen was because of the company's mistake and not anything to do with me. But then when I expressed my surprise, she told me he would be willing to provide me $200 in order for me to sign a non disclosure preventing me from writing a review. As a business practice, I found that offer shocking and was never even presented with the agreement in the end. The sheer fact that I know this company offered me something like that made my decision clear to not want to work with this company, especially after the they mistakes made and the sheer unwillingness to make it right. Gene was the only one who seemed to really want the project to succeed after everything and we tried to find a solution to no avail thanks to the unwavering stance of management. I brought in another company to take a look at the issues that were apparently impossible to overcome according to HES Solar and that company told me they didn't understand why there were any issues. That company found a new route for the conduit that didn't involve the drywall damage and said they didn't understand why HES Solar made it so difficult. I don't usually write reviews, but I feel compelled to do so with the terrible experience I had with HES solar. Although there are even more frustrating details to my story, this review is already long enough as it is. Be wary, I hope this helps someone looking into this company. read more

The solar system they provided is a decent system, but do not get sucked in by the "referral" program. I referred four people to HES and three systems were installed. No referral bonuses after over a year. They will tell you over the phone " you will receive your check by the end of the month", over and over again. read more

Worked with Miranda and team to replace my faulty Solar Inverter. Great customer service and quality workmanship to get the system back up and running within a week of making the initial call. Highly recommend HES solar for all your solar needs. read more