I would give this office a ZERO if I could. To begin with you have to check in yourself by…read morescanning your driver's license and all health cards, front and back and the scanner doesn't work!! There were 2 people right there at the office desk hearing me struggle with the check in and they wouldn't help! Finally I was seen by a NP, Veronica, who was so extremely rude to me I ended up leaving in tears. I was sent to this office by Emerson ER doctor after being admitted for gastro problems. Veronica asked me 3 times "why are you here?". I told her about my symptoms, she saw my labs and the doctor notes. After she asked me for the third time what my symptoms were, I said I had already told her. She told me I had an anger problem!!! I didn't say another word. Just let her type away and watched her leave in a huff. I will never come to this office AGAIN!

Horrible experience, didn't have any instructions a week before my colonoscopy. When I called to…read moreask for instructions and what pharmacy to call in my prep; I was told someone would call me. Never happened. I called again after my prep-registration was sent to my phone. Was told my prep would be called in to the pharmacy. It was not. I went to the office the DAY BEFORE my procedure and was told the provider had not signed the order yet. I'm still waiting in the office. Just spoke to the office manager and was assured the script was sent to the pharmacy. I have grave concerns about the level of care with a place that is so mismanaged.

This is a truly rare physician . We found her by accident. In the many long years my family…read moremember has been ill -- bulimia involuntary acid reflux barrettes syndrome not one doctor offered in depth solutions once the bulimia was under control. This family member contracted H1N1 in 2009 almost died and could not hold food down for over 3 weeks. Brigham Women's and Mayo Clinics ER could offer no solutions at that time. Then 8 months later viral meningitis attacked this same member's digestive system -- sick another 4 months. Then we found dr Chaney who came up with the diagnosis of involuntary acid reflux . She sat down twice and provided in depth diet guidelines in great detail and taking time. Providing wonderful guidance. And just before our family member moved away, dr Chaney MADE time ( right before her vacation) to do one last endoscopy . ... NO one ever before or after has given us such excellent guidance... And it works ....... Thank you. Thank you. Dr Chaney ! Astute great. rare fine compassionate Doctor

She is a kind and very intelligent doctor who makes sure you understand your condition. I found her…read moreto be very competent and reassuring when I needed tests. My only complaint is that she is very busy, so it takes months to get an appointment to see her!

I recently had an endoscopy done to figure out why I was having severe heart burns. It ended up…read morebeing H-Pylori (woww!) The procedure was pretty easy and effortless and the doctors & entire staff were really nice. I'm a simple man and don't need much, but they did more than I was expecting, so kudos to them for being an awesome team.

They are very helpful and very nice! I called several times to ask questions about my condition and…read morethey answered them and did not seem bothered by it at all.

Not sure what's going on with the office staff... been trying to get my records to them for over a…read moreweek now and all I get is the run around - they keep giving me different fax numbers. I have confirmed all the faxes went through, and they keep saying they never get them. Each time I call they say to wait 72 hours and, like I said, after 72 hours it's still crickets. This run around has been going on 10 days.

I have been a patient of Dr. Brogadir's for over 20 years. He was able to diagnose what my PCP…read morecouldn't when I was only 21. He has all the attributes one looks for in a doctor: incredibly knowledgeable, friendly, kind, and compassionate. He always asks for my input in regards to treatment because as says, I know myself best. I never feel rushed when I am in the exam room. He focuses all his attention on me and my needs and I find that incredibly refreshing. As with any specialist there are times when "something comes up" and I have to wait a little longer to be seen. However, I have been the "something" that has come up and so I understand. Dr. Brogadir is worth waiting for.

Dr. Ardolino is an all-around outstanding GI doctor. He is professional, personable, warm,…read moreempathetic, and very rational in his approach. He was able to reconfirm an earlier diagnosis, which has allowed me to manage my symptoms much more effectively. He also made sure I had an updated colonoscopy, which did indeed detect new polyps, including one that was particularly difficult to detect. He has also helped get me back on track with my general digestive health, which had not been great for quite some time. The Stoneham office is calm and welcoming, and I have never experienced a long wait. Dr. Ardolino also has a wonderful assistant, Disha, who runs a tight ship. Her "can-do" attitude, combined with her kind and understanding manner, makes the entire doctor's office experience as pleasant and easy as it can be--especially considering that GI appointments aren't necessarily something anyone looks forward to! I wholeheartedly recommend Team Dr. Ardolino and Disha to anyone dealing with digestive or GI issues. If you've been worrying about something, don't wait. You will be in excellent hands.

Dr. Schlossberger, the two anesthesiologists I dealt with and the three nurses that took care of me…read morewere all wonderful. For my first experience, they were all so kind and took excellent care of me. Very professional and reassuring through the whole process and afterward.

I have been seeing Dr Fine for years. Both he and his staff are excellent. I recommend him often…read more, with the highest praise. He is both caring and focused on you, the patient.

Five/Five for medical care. Only only reason for only one start is accessibility - no wait to…read moreemail or use an online portal to get medical advice.

Locals will tell you that MGH stands for "Man's Greatest Hospital." That is the absolute truth…read more Since "MGH West" (now known as Mass General Waltham) opened in Waltham, about 26 years ago, Mass General has exponentially increased the number and breadth of services available there. Don't think for a minute that you're going to be seen by a "country doctor," as in rural America, at Mass General Waltham. That is absolutely not the case. MGH has brought the physicians, clinicians, technology, expertise, and high standards of its downtown "Mother Ship" on Fruit Street to Mass General Waltham. For more times than I care to admit, I have had surgery AGAIN in the Same Day Surgery Unit at Mass General Waltham. Everything I remembered about the unit proved true, once again: the care is consistently exceptional, and the kindness and professionalism of the staff are extraordinary. The consistency of care at Mass General Waltham is exactly what I would expect from a top-tier, High Reliability Organization. The facility is filled with reliable systems of care and expert clinicians--and, equally important, people who genuinely care about the patients they serve. Again, when I arrived at the Same Day Surgery Unit, I was greeted by an especially kind, welcoming, caring, professional, and efficient member of the front-desk staff. I was then escorted into the patient-only area by my pre-op nurse. From admission through discharge, I was continually impressed by the kindness, compassion, professionalism, and efficiency of every person I encountered. What is particularly striking is how much the staff seems to love working at Mass General Waltham. It felt as though everyone I met had come from the "Mother Ship" downtown and then arrived at a "Happy Place"--one that reminds me of the "Happy Island" of Aruba. Nursing was over the top--absolutely fantastic--as were anesthesia and surgery. As someone who has dedicated my career to patient safety, systems and process engineering, and High Reliability Organizations, I pay very close attention to how care is delivered. From that perspective, Mass General Waltham is exceptional. At every step of my surgical journey, there were appropriate verifications, structured handoffs, and optimal transfers--not only of me as a patient, but also of the information necessary to care for me, safely. The systems were reliable, the communication was excellent, and the people providing my care were outstanding. My care was flawless, as were the people who provided it and the systems supporting that care. I simply cannot say enough positive things about the people, processes, and quality of care at Mass General Waltham. It is a privilege to be a Mass General Waltham patient. Unfortunately, I'll be back in the operating room, again, in a few months. I am incredibly grateful--and genuinely comforted--by knowing that when I return, I will once again receive exceptional, compassionate, highly reliable care from the Same Day Surgery team at Mass General Waltham.

The hospital itself is good. The building is clean and well maintained, and there's adequate…read morestaffing. A family member received care here, and everything was beyond our expectations. The garage, however, is a hot mess. We entered the garage from the street entrance to go left to the green building. Then you find you're actually at the blue building entrance. This requires an elevator to the 4th floor then a bridge to the green building on foot, then to whichever floor in that building. Unfortunately, upon entering the blue building from the parking lot, there are no signs to inform you. We happened to see a janitor and asked him how to get to the green building. Wouldn't it make more sense to allow you to park near the green building? Too confusing.

From my experience, administration, communication, nurses, doctors, maintenance,…read morereceptionists.....every single person was not just professional and kind but also patient, understanding, and actually funny! They all have great chemistry with each other and have excellent bedside manner. Well done!

Appointment making was easy. Pre appointment directions were clear and easy to follow. They took…read moreme in right away,a bit earlier than appointment time. They sensed my anxiety, but explained everything. The procedure was painless, and I reciceived some immediate feedback. Every professional from reception, nurses, anesthesiologists and physicians were professional, expert, empathetic and kind. Thank you.

After having an episode of intense projectile vomiting and an intense migraine. Gary Lopes was my…read moreon call doctor who was extremely blunt and rude saying I needed to calm down and call the doctor in the morning.

Dr Lopes specialty is Gastroenterology and he is wonderful. When he comes in the room he makes you…read morefeel like the only patient in the world and hangs on everything you say listening and answering all your questions and concerns