I've been treated so well & the expertise of the medical professionals is outstanding. The best…read moreI've ever experienced.

I've been very happy with this office - with Dr. D'Ambrosio as well as the nurse practitioners…read more Please note that this office's rating is being dragged down by a review that is 10 years old. If you go to Google's reviews, you'll find a 5-star average.

Although it took me months to talk with someone who didn't steer me wrong, once I got hold of Tina…read moreshe was immensely helpful and everything fell into place. My doctor, Dr. Ting, is everything I could want in a doctor--knowledgeable, thorough, and compassionate. She really seems to care about her patients. I'm happy to be able to revise my review.

I am perplexed by these bad reviews. Frankly, as someone who has worked on the other side of a…read moremedical office counter, I think it's a bit silly for folks to expect to be seen immediately as if other patients aren't also due time and attention when their concerns or questions might run long, for doctors not to book out in advance, and to not have some patience with customer service folks. People are difficult to deal with, and these folks have to deal with many people who are not feeling well, who are often navigating a tangle of insurance and stressed out, and who are probably snapping at the CSR because of it. I always give the benefit of the doubt with customer service folks, especially in healthcare - it is NOT an easy job! And in my experience, I most often get what I give as far as how I am treated. As for my medical experiences, I've been an Acton Medical patient for almost my entire life, and I have had very solid experiences with them throughout - especially of late. Dr. Natalie Cohen has developed a solid and trusting doctor-patient relationship with me, making meaningful notes about our conversations so she can follow up next time, never making me feel like she is in a rush, asking about and making suggestions for the health of my whole self, and truly listening and making me feel like she is honestly invested in my well being. She's a rare breed these days when many other doctors have made me feel like they just needed to check off the boxes and get into the next exam room.

I am having a severe back pain and left a VM with the Nurse's station on 7/1. NO follow up was…read moredone, no letter of recommendation was made. on 7/9 - I called and after 15mins holding, I got to speak with the same person I had spoken to. I insisted for a Specialist referral and this person and he hung up on me. This is absolutely unacceptable. I wanted to speak to a nurse and this person completely disconnected. This is horrible and should be stopped with the patients when they are reaching out for pain and other illness

Good family practice doctor, good availability on short notice. Competent and friendly office staff.read more

Dr Krasner is a very competent medical practitioner, with very strong diagnostic skills. He is…read morematter-of-fact which he needs to be to run a busy practice. I love that he will see you very quickly for a sick visit, often the same day! His office is efficient and good with follow-through and referrals. We saw him for about eight years after our longtime doctor retired, and before we retired and moved out of state. I wish we still had him. I recommend him highly, especially if you don't need your hand held or require fawning attention.

We go here for my children's doctors as well as my primary care. We've been relatively happy with…read morethe pediatrics department, but not the adult caregivers. I've seen my doctor only twice in 4 years. He is never there. This office goes through a horrendous bureaucratic company called Atrius Health. They often double charge, and seem to offer no benefit, save perhaps a third party email exchange with caregivers. Currently I'm waiting for X-rays. I was told I had to come to the office to see my X-rays. They would not email them, nor put them on a thumb drive. Instead they burnt me a CD which I cannot use because it is only for a Windows OS. The place is legally overwrought, doctors are routinely unavailable, and overall unfriendly. I recommend going elsewhere.

What happened to the Hippocratic Oath?…read more I will NEVER give them my business ever again. If I was actively on fire, I would not stop in for help. had an acute painful issue and needed to see them urgently, I saw a nurse practitioner who (was by far the nicest person I worked with there) - she referred me to a specialist and my only option to be seen in less than two weeks was to go to the Boston office. About a week passed where I was still in pain... I went there, saw a specialist who...(really could use some bedside manor training) - told me I was too late, the problem should resolve on its own. For these delays, multiple visits and --- 0 relief in close to a month, I was charged over $800! I came to them seeking help, and they hurt me financially. I appealed to them that I should not be charged, certainly for the 0 value specialist visit. They told me to pound sand. Run, don't walk away from these money grubbing AHOLES.

Good so far. I did go in this morn though for a health issue that has been happening for weeks and…read morenot responding well to treatment. I was hoping to get a sooner call to get the referral and read my labs so the condition does not continue to deteriorate.

Awful! On hold for 15 minutes then person I could not understand answered, asked about my…read moreinsurance, put me on hold again and then hung up. Can't find a website online which is why I called.

I flew down to Florida to visit family. When I got there I discovered that I left a heart and…read moredepression medication. Both if I skip a day incapacitates myself. I left a request on MyHealthOnline. No acknowledgment within 24 hours. Called the day later and dealt with someone with ZERO empathy or compassion. I explained that I would be in a world of hurt because I'm without these critical medications. Was told that since I missed my last two appointments that there was nothing the practice could do for me. "Those are the rules. Pound sand" AVOID Concord Hillside!

I've always been satisfied with my visits, advice, feedback and direction/suggestions…read more They have a great system of notifications and reminders. Good referral system. Every person has been professional and helpful. I just wish they had an office closer to Worcester.

This is by far the worst doctors office I have ever been to. I recently switched over, and I have…read morenever been so frustrated in my life. The office is unorganized (they have lost paperwork I have faxed over to them three times), I have had to call constantly and am always put through to answering machines and forced to leave messages that I am not called back for. I have four friends who go here also and cannot stand it either. I would definitely recommend not going to any doctor in the concord office, not worth it.

Emerson flagged my review from years ago so I'm rewriting to clarify that I've been there, several…read moretimes. We live in town and I've had to visit multiple departments, including the ER for both myself and taking my parents. In the 10 years or so since I first left the review, I can honestly stay I stand by my original assessment. If you, literally, don't think you'll survive the drive to Lahey or Mass General then certainly go here. Otherwise, do whatever you can to get to a better hospital. Aside from my own 1-star experiences, I've heard multiple stories of similar experiences of close friends and immediate family getting grossly misdiagnosed by Emerson. Most recently they sent a friend home after a CAT scan with a "concussion" which, fortunately, the Lahey Clinic almost immediately discovered were severe brain lesions. My father was in a car accident where Emerson missed a broken back and concussion - again, fortunately, caught days later by another hospital. It's unfortunate as we live about 2.3 miles away but between our experiences and local paramedics recommending other hospitals, it's simply not worth stopping unless absolutely critical. (Side note: Yelp's, "Not Recommended" reviews for Emerson are worth a read.)

We just wanted to give a shout out for Radiology nurse Laura…read more On April 22 my 87 year old husband underwent a suprapubic catheterization at Emerson Radiology. His nurse Laura rated a #10 in every aspect of nursing. She had a way of blending knowledge, efficiency and kindness to make this a comfortable experience for my husband. Our thanks to her, P&K

I have mixed reviews after 15 years with the group-- I guess it depends on the doctor you have--…read morethe office/ deck house is kind of decrepit and feels a bit unprofessional.. The nurse Janice? I dealt with ( British accent) was very helpful for things that could be done over the phone. Several times they called in prescripts for bladder infection or Lymes tic so that was hugely helpful. Easy to get referrals where you just leave info on the machine... I moved about 20 miles away so am now moving on...

I agree with the first reviewer. I switched to a different practice and never regretted it. Also…read moreone of the receptionists who sits behind the glass when you walk in is the nastiest young lady I have met in quite a while. It makes you wonder how she has survived working there for so long.