Although it took me months to talk with someone who didn't steer me wrong, once I got hold of Tina…read moreshe was immensely helpful and everything fell into place. My doctor, Dr. Ting, is everything I could want in a doctor--knowledgeable, thorough, and compassionate. She really seems to care about her patients. I'm happy to be able to revise my review.

Awful! On hold for 15 minutes then person I could not understand answered, asked about my…read moreinsurance, put me on hold again and then hung up. Can't find a website online which is why I called.

I flew down to Florida to visit family. When I got there I discovered that I left a heart and…read moredepression medication. Both if I skip a day incapacitates myself. I left a request on MyHealthOnline. No acknowledgment within 24 hours. Called the day later and dealt with someone with ZERO empathy or compassion. I explained that I would be in a world of hurt because I'm without these critical medications. Was told that since I missed my last two appointments that there was nothing the practice could do for me. "Those are the rules. Pound sand" AVOID Concord Hillside!

Emerson flagged my review from years ago so I'm rewriting to clarify that I've been there, several…read moretimes. We live in town and I've had to visit multiple departments, including the ER for both myself and taking my parents. In the 10 years or so since I first left the review, I can honestly stay I stand by my original assessment. If you, literally, don't think you'll survive the drive to Lahey or Mass General then certainly go here. Otherwise, do whatever you can to get to a better hospital. Aside from my own 1-star experiences, I've heard multiple stories of similar experiences of close friends and immediate family getting grossly misdiagnosed by Emerson. Most recently they sent a friend home after a CAT scan with a "concussion" which, fortunately, the Lahey Clinic almost immediately discovered were severe brain lesions. My father was in a car accident where Emerson missed a broken back and concussion - again, fortunately, caught days later by another hospital. It's unfortunate as we live about 2.3 miles away but between our experiences and local paramedics recommending other hospitals, it's simply not worth stopping unless absolutely critical. (Side note: Yelp's, "Not Recommended" reviews for Emerson are worth a read.)

We just wanted to give a shout out for Radiology nurse Laura…read more On April 22 my 87 year old husband underwent a suprapubic catheterization at Emerson Radiology. His nurse Laura rated a #10 in every aspect of nursing. She had a way of blending knowledge, efficiency and kindness to make this a comfortable experience for my husband. Our thanks to her, P&K

I am a patient of Dr. Paul D Costas…read more..  THE best healthcare experience I have had! Dr. Costas is a brilliant surgeon! Dr. Costas and his staff are top notch, courteous and professional. A questionable spot was found on my mammogram and I had always considered having a breast reduction. I decided to just do it! I had breast reduction and lift surgery, with liposuction. Two words... NO DRAINS! I never knew until Dr. Costas told me, that I had what is called Breast Hypertrophy, just another example of the extent of knowledge and experience of Dr. Costas! I was scheduled when there was a cancellation, and had my surgery one week after my consultation! The staff shared their own, personal surgery stories with me and they have a way of putting you at ease! My primary doctor, NP and my specialists are familiar with Dr. Costas' work and speak in high regards of his talent. I work in the medical field, and I have highly recommended Dr. Costas to my patients and colleagues. I am so glad I had the surgery, and wish I had done it sooner! I am grateful for the results, and for the positive effects this surgery has had on my health. I am so lucky to have found Dr. Costas and his staff.

I had previously undergone two breast lifts. Dr. Costas did not inform me of the possibility of…read moreincreased scar tissue with repeated procedures at the exact location; in fact, there was very little communication on his part throughout the procedure or during aftercare meetings. I developed keloid scars under both breasts. Still, he did not inform me what I had or how to help myself. He repeatedly advised massaging the area with vitamin E. Keloid scarring is irritating and erythematous. The scars are raised and thick. I would not recommend this doctor. He does not take the time to evaluate each patient properly, and his communication skills are inadequate. I waited to write this to see if my scars would heal over time, and they have not. Working with him was the worst decision I have made in the field of plastic surgery. There is more, as he did three procedures, but I will not go on. I wasted my money and am permanently scarred. The lack of communication left me feeling empty, uncared for, and cheated. Please! Find someone who listens, asks about your health condition and previous procedures, gives you the facts, and treats you like an individual with unique concerns. 12/31/25. May the coming year see more caring plastic surgeons!

I have spoken with many patients through the town of concord. The horror stories I've heard should…read morebe public. The quality is atrocious. Atrius is a horrific place where doctors make their money and misdiagnose life threatening conditions by neglecting patients. They must be investigated.

I am taking a moment to specifically register my appreciation of the outstanding skill,…read moreprofessionalism and compassion extended to me by the Physicians Assistants and Nurse Practitioners at Atrius Health in Concord. Despite the turnover of several Primary Care Physicians, the PAs and NPs have been generous with their time and exceptionally adept at improving my health.

I am perplexed by these bad reviews. Frankly, as someone who has worked on the other side of a…read moremedical office counter, I think it's a bit silly for folks to expect to be seen immediately as if other patients aren't also due time and attention when their concerns or questions might run long, for doctors not to book out in advance, and to not have some patience with customer service folks. People are difficult to deal with, and these folks have to deal with many people who are not feeling well, who are often navigating a tangle of insurance and stressed out, and who are probably snapping at the CSR because of it. I always give the benefit of the doubt with customer service folks, especially in healthcare - it is NOT an easy job! And in my experience, I most often get what I give as far as how I am treated. As for my medical experiences, I've been an Acton Medical patient for almost my entire life, and I have had very solid experiences with them throughout - especially of late. Dr. Natalie Cohen has developed a solid and trusting doctor-patient relationship with me, making meaningful notes about our conversations so she can follow up next time, never making me feel like she is in a rush, asking about and making suggestions for the health of my whole self, and truly listening and making me feel like she is honestly invested in my well being. She's a rare breed these days when many other doctors have made me feel like they just needed to check off the boxes and get into the next exam room.

Make sure you don't ask any follow-up questions during a wellness visit with kids or they will bill…read moreyou and your insurance company for a SECOND APPOINTMENT and charge you a co-pay for annual physical/well visit. I really wanted to support a small health care system but I've never experienced such dirty billing tricks like I have at Acton Medical.

He should not be in practice. He gave me three (3) Vivitrol injections during ONE office visit, and…read moreended up paralyzing me due to spinal cord injury. CAN BARELY DRIVE SOME DAYS. The shots should be given a month apart, NOT DURING ONE OFFICE VISIT, and his "assistant" injected me directly below the bottom of my spinal cord. 3x, yes three times. Was injected not only three times but also directly at the base of my SPINAL CORD. CAUSED ME PERMANENT SPINAL CORD INJURY. THEN THEY LIED ABOUT THE DATES WHEN I REQUESTED MY MEDICAL RECORDS. AVOID AT ALL COSTS.

Finally, a doctor who listens. I am new to the area and it has been a long search for a new doctor…read more I was relieved to find Dr. D'Ambrosio and his practice. He is not a pill pusher. He uses his experience and education to provide healthcare. I knew I was on the right track when I walked in and not a soul in sight looked like a masked bandit. Everyone I encountered was kind, professional. I made numerous requests for specialty care and every concern was promptly addressed and resolved. We are off to an excellent start. I chose this physician based on his experience, education and his affiliations. I also noticed he had a few negative reviews which made me laugh... I thought, this might be a good fit. I was right. But who knows, perhaps he just gets along better with architects than with engineers ;)

If your insurance leaves you with little options, I still would not recommend this place…read more It's overly busy and the reception desk does not care about your needs. When you ask,"Thank you for calling AFA, could you hold?" Actually wait for the response to your question instead of putting you back hold for forever. Longest I was on hold with them was 40 minutes until I was disconnected. I've seen a few different doctors the years I've gone here and none of them are insightful, have bedside manner or make you feel comfortable. It's like being on an assembly line. Some of us have had painful contractions and no assistance what so ever with complications. You would think that the women working there would show compassion...they don't. They don't care if there's urgent matters that can't be solved with calling 9-1-1. If a pregnancy is at risk you need to respect that, at least let patients leave a message so they don't have to waste time. Their phlebotomist shouldn't be taking blood from people. Two friends of mine had no choice but to be patients here and we all ended up with intense bruises for weeks after, when the main hospital lab doesn't even leave a mark. I don't trust them to care about my baby. Take this as constructive. If you have enough patients voicing concerns...stop trying to save face by replying with,"Your care is important to us, we take our work seriously..." Then fix yourselves. Not going back.

The Nurse I had for my first appointment was rude and made me feel stupid about any questions I…read morehad. I told her everything I was experiencing and she could barely give me any answers. Now I have to wait 3 more weeks before another nurse sees me.