I came 10 min before the appointment time. Was brought to…read morethe exam room and left there. I left after waiting for 20 minutes because NOBODY stopped by and explained what was going on and apologized for the delay. I see it as a sign of DISRESPECT. Patient time is NOT not less valuable than doctor time. What would happen if patient was 20 minutes late?

I worked at Nwh and had surgery there many years ago. My husband had hip surgery also…read more As always top notch care at NWH

I made my decision to come here today based on the Yelp reviews I read. Based on my experience, I…read moredefinitely recommend this outstanding medical facility for anyone. I needed two bags of iv fluids. It was so nice to be able to receive them here (rather than in a busy ER). The doctors, nurses, techs and all of the care providers are truly stellar. A very special thank you to Ana!

Hands down the best urgent care in MetroWest. The wait is generally short, the people are…read moreexcellent, and they can do x-rays on the spot. We've been there several times and were impressed each time.

It's a shame that this place has only 3 stars. Often places that offer a service get judged harshly…read moreon reviews. I have used this place occasionally to get a Covid test over the last couple years. My review will be primarily on Covid testing there since that's all I've done If you are planning on coming here for a Covid test READ the website! More than once have I overheard an unhappy person finding out that they have to pay $150 for their test at the counter. If their website wasn't clear before, there are now at least three different places throughout the process of making an appointment online that indicate whether or not your test will be covered. I've shown up both with and without an appointment. If you don't have an appointment, wait time kind of depends on time of day and time of year(around the holidays is busier). Each time I've visited I felt the visit went smooth and my visit was as pleasant as getting swabbed could be.

Billing needs to be more transparent. They billed my insurance over $700 for a simple strep test…read morevisit of which I got stuck with well over $300. I called them to ask about this since this seems wildly high and did not get anywhere. I asked if they offered cash pricing instead of insurance and was told yes you have the right to choose to do that. However, they refused to tell me anything about that pricing at all. I get that this visit was already set through insurance, but I should have a right to that information going forward. Definitely feel like I got screwed. Just use telehealth if you can.

One visit, so far, and I was most comfortable and pleased with the knowledge, kindness, and…read moreexpertise I experienced!

He should not be in practice. He gave me three (3) Vivitrol injections during ONE office visit, and…read moreended up paralyzing me due to spinal cord injury. CAN BARELY DRIVE SOME DAYS. The shots should be given a month apart, NOT DURING ONE OFFICE VISIT, and his "assistant" injected me directly below the bottom of my spinal cord. 3x, yes three times. Was injected not only three times but also directly at the base of my SPINAL CORD. CAUSED ME PERMANENT SPINAL CORD INJURY. THEN THEY LIED ABOUT THE DATES WHEN I REQUESTED MY MEDICAL RECORDS. AVOID AT ALL COSTS.

We have come to depend on Dr. Brown since we know we can see him on fairly short notice, and he is…read morealways very thorough, no matter what it is. I can´t remember everything we have seen him for the last 10-15 years, but me, my husband and our son have always been very well cared for. Dr. Brown is very committed to his patients and their well being.

Have gone to Dr Brown several times over the years although he is not my primary care physician…read more Every time Dr Brown has been tremendous, whether recommending a specialist for tinitus, healing a damaged knee or curing bronchitis. More than that, I always felt every single time I went that Dr Brown has a real care and empathy for his patients. This should be true of every medical professional but I find it a very rare quality and it gives that much more confidence as well. Dr Brown is the gold standard by which I compare every medical doctor and I've been very lucky to have been able to go to a medical professional of that caliber. There's very few of those.

The office experience is so wonderful the care quality is amazing and type care is wonderful I…read morewould recommend my friends and family to this practice because they have weekend office hours

I cannot say enough about the excellent care I receive from Dr Alana Franklin and all the…read morepractitioners I have interacted with at Wellesley Family Care. My concerns are always addressed. Call backs happen promptly. Dr Franklin and her NP's and assistants have always take ALL the time necessary to understand my concerns, answer all my questions and recommend a proper course of treatment. I feel truly understood and taken care of. Their team approach is more than thorough with great follow up. The only professional medical relationship that comes close was when my family Dr came to the house with his little black medical bag (I don't want to say how many) years ago. I highly recommend Dr Franklin and Wellesley Family Care based on my personal experience.

I just went in to get steroids for a bad case of poison ivy and the lady at the desk was very…read morehelpful, helped me find my insurance info which took a little digging through emails, got me covered with a $40 co-pay, saw the doctor within 10 minutes and was on my way to the pharmacy to get my medication. I can't testify to any more complicated medical procedures but for what I needed it was super easy, quick and cheap.

I had an extremely disturbing experience at Acton Urgent Care that left me feeling frightened and…read moreunsafe. During my visit, the person interacting with me became aggressive, screamed at me, and used the F-word toward me. His behavior felt completely inappropriate for any healthcare setting, especially one where patients may already be sick, anxious, or vulnerable. What disturbed me even more was the physical interaction. I felt that I was manhandled rather than treated calmly and professionally. The combination of yelling, profanity, aggressive behavior, and physical handling made me feel like my personal safety was at risk. I genuinely left the situation feeling as though my life could have been in danger. No patient should ever be made to feel threatened by someone who is supposed to be providing medical care. Healthcare workers are expected to remain professional, respectful, and composed, even during difficult situations. What I experienced was the complete opposite. I believe this incident should be investigated seriously, including reviewing any available security footage, speaking with staff who witnessed the interaction, and documenting exactly what occurred. Based on my experience, I do not believe this individual should be allowed to continue interacting with patients unless the situation is thoroughly investigated and appropriate action is taken. I would strongly caution others about my experience here. I went to urgent care expecting medical help and instead left feeling intimidated, shaken, and unsafe.

This is a review of Dr. Bahn's office, not Dr. Bahn. I have been a patient of Dr. Bahn for a…read morenumber of years, and I really like her. Emerging from the pandemic, I wanted to get my eyes checked again so I called for an appointment. I was given an appointment and then I received a call that my appointment would be canceled unless I called to discuss my insurance. I have Tufts Health Together presently, which is a MassHealth plan. I have had lots of other types of other insurance in the past, and this is only temporary. When I finally talked to Dr. Bahn's office, the woman who spoke to me was very, very curt with me (as if she didn't want to waste her time with me), as she told me Dr. Bahn didn't take my insurance and that she was canceling my appointment. I asked her how much it would cost to pay completely out of pocket, and she said and I quote: "It's $175.00 just to walk in the door." I really like Dr. Bahn but I will never return as her patient even if my next insurance is the best that money can buy. People should be nicer to one another, especially now.

Dr Bhan and her staff get a 5 Star rating from me! I have been a patient of Dr Bahn's for…read moreapproximately 5 years. I recently had to have cataract surgery on both eyes. The sudden onset of vision loss was of great concern to me. Upon contacting Dr. Bhan's office, Dr Bhan made time to immediately see me, no days of waiting. My access to her care was immediate and excellent. Dr Bhan's outstanding "bedside manner" is warm, reassuring and highly informative. Her compassionate demeanor immediately gave me great confidence and reassurance that all would be fine. Upon my arrival at her office, I was immediately taken into the exam room. The exam environment is clean and filled with what appeared to be every conceivable type of equipment she would need, as well as several models of the human eye and associated structures. These items help me understand what was wrong with my sight and how Dr. Bhan recommended we solve the problem. I decided to go forward with having both eyes corrected. Karen in the front office was a very valuable asset to me. She explained all the pre-op requirements, ordered specific medication for pre-op preparations and was there to assist us every time we called. Thank you, Karen! When I arrived at the hospital to have the procedure performed the intake and day surgery preparations were fast and easy. Dr. Bhan greeted me in pre-op, once again thoroughly explained what was about to happen and out, I went! After two weeks of recovery my sight is 20/15 and I have never been able to see so clearly. Thank you, Dr. Bhan and your Staff, for being professional, competent and compassionate.