Doctors are good to excellent, but front desk experience pretty inconsistent. Bernadette…read moreespecially seems unwilling to help patients find solutions to their problems, adding to the stress of seeking medical help or referrals by being curt and short without offering support or additional information that may be helpful. Coming from East Boston Neighborhood Health Center, I am convinced that the quality of care is better in centers where it is not only the doctors caring for the patients, but every single person you encounter in the clinic. Time and again, I have had positive experiences there, getting courteous and efficient help for my needs, but at this local family practice in the rich town of Belmont, shockingly low level of care from the front staff. Doctors- help your staff understand that they are the FIRST interface with the public, and being kind actually counts for a lot.

Been coming here since High School.. Just the best Dr's and staff…read more Dr. Moyer and Kate are the best, so caring and easy to talk to. I still go back here even though I no longer live in Belmont. That good.

This Dr. Sarwada Tuladhar Jha does not care about the patient's health. She cares how much she can…read moretake from the insurance company. I had a physical exam and she put an additional office visit and preventive care on the order. Lab tests (blood work) are put on the office visits not the physical exam causing the insurance to not pay. Everybody has to pay attention when visit her.

I've been a patient here for over a decade, but the quality has declined sharply. Appointments…read morerarely start on time, communication has become unreliable, and billing feels inconsistent. My last virtual visit was billed far higher than what was actually done. It's getting harder to trust this practice, and I hope these issues are addressed.

My husband and I have been going to this practice for over 10 years. Our physician, Geraldine…read moreZabik, is so responsvie and attentive that we felt we needed to post a comment about her. I recently tried to get a prescription filled on a Thursday before a long weekend; however, there was a glitch and it never got sent. I called on Saturday and left a message with a covering physician who said there was not much she could do until Tuesday but that she would contact Dr. Zabik, (very nice thing to do). Later that day, Dr. Zabik called my home and left a message that she had called it in for me. I did not ask her to do that but she did it because she is such a caring physician. I would highly recommend Dr. Zabik and this practice.

Dr. Lelia's the best the best in the business. She took her time to listen to my concerns and she…read moretreated me accordingly. I highly recommend anyone looking for a primary care, do not think otherwise. Thank you Doc

I have been to Newton-Wellesley a few times and have had a great experience every time. I was…read morerecently rushed to the ER here with appendicitis (yuck!), and the ER overnight staff did a great job caring for me. They gave me a diagnosis within 4 hours and next steps despite not having a radiologist to read my results present (they outsourced). You'll notice people in the reviews will say you might be placed in the hallway, which was the case for me, but you will see that in every hospital. The ER is always overbooked and understaffed everywhere. Over the course of the night the staff regularly checked in on me, ran all of the necessary tests, and prepped me adequately for emergency surgery the next morning. The staff was truly exceptional, the surgical teams are incredible here. My surgery went flawlessly and they also did a great job with post-op follow ups, calling me promptly and scheduling my 2-week post op check in ASAP. During my surgery, they kept my contacts in the loop throughout the process. I thank everyone who helped me here at Newton-Wellesley and highly recommend choosing this hospital.

This is a good location if you need labs done on a holiday or weekend. Other locations nearby in…read moreWaltham and Chestnut Hill are not open on major holidays, but Newton Wellesley is open and pretty easy to get to right off of 128. Or just a couple miles from the pike. Limited parking at the entrance for handicap and some charging spots. Usually those are taken so you have to go to the lower parking spot and walk up a ton of stairs. There's also the option to valet which is $12 or only $4 if you have a handicap placard. To get to the lab/imaging location, when entering turn right after the check-in station, then go straight to the end of the hall and then left. You'll see a wooden desk on your right to check in. There's a small waiting room there, but also a larger room across the hall. They're not a lot of phlebotomy stalls, but they move pretty quickly. Staff are friendly and efficient. This is a good option for getting labs vs driving into Boston.

My initial impression of Dr. Holtzman during my first and only exam on 10/28/24 was not an…read moreentirely positive one. I found his non-medical questions about my personal life unnecessarily intrusive. (I'd already been asked and answered a couple of those questions online as part of the required Zocdoc new patient intake by his office.) One of these was "What is your sexual orientation?" As with Zocdoc, I told him I was straight. He replied with a smile: "Maybe a straight guy who also sleeps with men?" (I believe his precise words were "Heterosexual meaning you like just women, or women and men?") Which left me slack-jawed. A couple unspoken thoughts crossed my mind in quick succession: "Huh? Wouldn't such a guy be a bisexual?" Followed by a recognition of his obvious insinuation, which I found as unprofessional as it was inaccurate. It may be appropriate for a physician to ask a patient's sexual orientation today (I'm 71), but hardly professional to suggest a different orientation to the patient. His next question was "When did you last have sex?" despite the fact that I came to this first office visit presenting no complaints, let alone symptoms, that might suggest an STD or anything else of a sexual nature. Frankly, I had to wonder what the dude's agenda was. He insisted on giving me a referal to his dermatologist colleague, despite my telling him I had seen two dermatologists ---working together--less than a year earlier as a part of the excision of a couple benign facial blemishes. Then when the results of my Qwest lab bloodwork of a week later came back, liver enzymes AST and ALT in my blood were abnormally high, so I messaged him for his interpretation. Unlike my previous PCPs, who would offer a brief interpretation via their patient portals, his terse response was: "See me." Which I interpreted as another office visit. Fortunately, I subsequnetly remembered that I had taken large doses of acetaminophen at the time of the blood draws due to cold symptoms, which temporarily elevates these enzymes' levels. (Mystery solved and money saved.) But I noted his attempt to turn my simple portal inquiry into a billable office visit, not (in fairness to him) unusual in today's profit-focused US medical industry. As physician/author Elizabeth Rosenthal has written: "The 'first do no harm' directive has been replaced with 'first leave no money on the table' ". In the year that followed, he cooperatively issued for me two gastroenterologist referrals with a recommendation for a colonoscopy, (although I should note that the first referral was for a gastroenterologist conncted to a facility from which a hospital approved post-sedated procedure ride home was unavailable to me, which limitation I had made very clear to him during the 10/2024 exam, thus the need for the second referral. In summary, I had no reason to question Dr. Holtzman's overall medical competence, but also no desire to remain in his practice.

STAY AWAY! Completely disorganized and incompetent. Allowed me to book online with zero flags and…read morethen the morning of my appointment left me a voicemail telling that me new patients can't book online and cancelled my appointment for which I needed immediate medical care. Then when I saw a PCP (SHRINKHALA SWAROOP, NP) and had made it clear which insurance I had, the PCP referred me to a specialist that was outside my network and I am in the process of dealing with the hassle of trying to not pay $500 for this. I have never had a PCP refer me to a non-network specialist. Big surprise and I'm enduring a headache and pursuing legal options. Not impressed.

Dr. Sandin was great. She did a great job of making me feel comfortable, and made the questions…read morefeel more personal than something of a formality. Really took the obnoxious presence of a medical office out of the picture.

I've been going to Dr. Sandin for years and I don't know why I never posted my thoughts about her…read more She is in a word, fabulous. She's the "old fashioned" kind even though young, where she spends the time to listen to your history, concern or just asks questions about your health during your annual physical. Extremely knowledgeable, friendly and professional. She was referred to me by my husbands physician, Dr Matthew Carmody - another one of kind doctor. We are so lucky to have these two caring people who exemplify what it is to be a PCP.