Been coming here since High School.. Just the best Dr's and staff…read more Dr. Moyer and Kate are the best, so caring and easy to talk to. I still go back here even though I no longer live in Belmont. That good.

Doctors are good to excellent, but front desk experience pretty inconsistent. Bernadette…read moreespecially seems unwilling to help patients find solutions to their problems, adding to the stress of seeking medical help or referrals by being curt and short without offering support or additional information that may be helpful. Coming from East Boston Neighborhood Health Center, I am convinced that the quality of care is better in centers where it is not only the doctors caring for the patients, but every single person you encounter in the clinic. Time and again, I have had positive experiences there, getting courteous and efficient help for my needs, but at this local family practice in the rich town of Belmont, shockingly low level of care from the front staff. Doctors- help your staff understand that they are the FIRST interface with the public, and being kind actually counts for a lot.

I I got introduced to Square Medical when I was discharged from recovery centers of America. I was…read morefirst introduced to Jackie and Bethanne who does all the screenings for the patients etc. I am so happy I found this place I honestly don't know where I would be without it and without Bethanne and Jackie. Bethanne has gone over the hills for me. It could be 10 o'clock at night and something will be wrong and I email her she responds to me right away and she makes sure bright and early as soon as she clocks in she gives me a call and helps me with whatever I need. Bethann you're amazing keep doing what you're doing you are helping many people stay sober "Stay sober, or get pulled over" -Jonathan A-

Very surprised to read some of the reviews, as my experience has been very positive. After COVID,…read morethe providers and staff started working from home. It's very easy to make an appointment, and then you check in over the phone with your clinician to see if your medication is working correctly. Very easy, and efficient.

Really hit it miss with the providers. One good one. One so bad I came to leave a 1 star review…read more Honestly you'd just be better off with urgent care and Amazon Telehealth but this service does not replace a primary care doctor with emphasis on the word care.

Extremely frustrating and inconsistent care. In October, I…read morehad a UTI and was prescribed antibiotics immediately based on symptoms. Seven months later, I had the same symptoms and was told I now needed lab testing before treatment would even be considered. The "standard of care" seems to change depending on the day, which makes it very hard to trust the guidance you're getting. The overall experience feels slow, rigid, and impractical. Messaging takes 30-45 minutes per response, and conversations often get cut off at the end of the day, forcing simple issues to drag into the next day. What's most frustrating is being told to go to urgent care for issues that should reasonably be handled by a primary care provider. That defeats the entire purpose of having a PCP and often results in additional out-of-pocket costs. Even routine care felt limited. During a scheduled physical, I was told I couldn't discuss basic health concerns and had to book (and pay for) a separate visit as a physical was just to "cover the basics". Huh???? Not to mention the NP was cold and short throughout the entire interaction. Overall, this does not feel like accessible or effective primary care. It feels like a fragmented system that adds extra steps, delays, and costs for very basic issues. 0/10 would not recommend.

My original appt with my PCP was not properly scheduled so I took the first available with Dr…read more Wagner. She was initially friendly. However, she spent most of the session concerned with my BMI (mostly ignoring my poor mental health, the pandemic, and despite acknowledging my active lifestyle including lifting). She relies on outdated science, telling me to not eat eggs because of the cholesterol, even though that has been debunked for several years now. After body shaming me, she THEN asked if I had a history of eating disorders. If you're completely healthy she's probably fine, but overall it was the worst experience I've had at Harvard Vanguard. She is an older doctor, which unfortunately should have been the first sign despite the ethical obligation to remain updated on new science.

I was looking for a female primary doctor who actually care about me and…read moretake time to listen to my health concern for annual check up. I signed up with Dr. Wagner because it is close to my house and I am glad that I did! I went through few primary doctors until I found Dr. Wagner. I don't think I will not change to other primary doctors anymore. Compare to other primary physicians, she really pays attentions to me and I am very please with her kindness. The other day, I had a question about over the counter medication, so I send an email to her and she called me back within 15 min or so after I send an email. It was actually Dr. Wagner who called me back instead of N.P. I thought that was very nice of her and I was glad with her quick response. I also just had my annual check up and she spend good 45min with me and all the exam was done very professionally. She asked many questions about my health. Beside, we also had few personal conversation here and there. I thought that was very nice too. If you are looking for a primary doctor who can be personal, she is the one!

My PCP, Dr Natarajan is fantastic, as is her primary NP, Gail Libowsky. I have always genuinely…read moreappreciated their care. They take into account both my concerns/thoughts and their deep expertise. They are amazing and the only reason I didn't give 1 star. So why the poor rating? Because I haven't seen either of them in at least 4 years despite my requests. (I miss them!) I suspect it began when Harvard Vanguard was bought out by Atrius Health, which was bought out by Optum, which is part of United Healthcare. I have had 3 different, sub-par NPs for my last 3 physicals, and am off to see yet another new NP tomorrow. I have to book a year (or more) in advance to NOT get my own doctor. Forget about seeing my primary doctor or NP when I'm actually ill ...then I'm sent to urgent care. There is NO CONTINUITY OF CARE. Disgusting. Unless this changes soon, I will never go back to Atrius Health, oops Optum, oops United f***ing Healthcare again.

My home base for medical care. I now live on Cape Cod but come up 4-5 times a year as needed…read more Watertown is my hometown and I feel at home there. Great staff - labs on site feel caring

Dr. Martents seems a good professional, but her front desk lady is without manners and sometimes…read morecan be scary. She doesn't say hello back often. Dr. Martents should be aware of the low level of costumer services, her staff provides.

Always very late. You need to plan on spending at least for an hour in the waiting room before the…read moreappointment with her. She should consider and respect other individuals' time.

The quality of care you receive from Dr. Akbari is superior to any other medical doctor I've ever…read morehad. She is smart, ever so knowledgeable, along with being wise, caring and pleasant. Her office staff also make a big impact on how they deal with patients - helpful and efficient. Her care has changed my life for the better. And I echo the other five star experiences - every word describes Dr. Akbari and the practice

Dr. Nancy Akbari has been my primary care physician since 2013, and I couldn't be happier with her…read morecare, year after year. I have had several health issues over the years, including a serious bout of Lyme disease, and have always felt in very good hands with Dr. Akbari. I also have had a number of medication needs, and Dr. Akbari is always thorough and conscientious when prescribing the best medication options for me while also not automatically turning to meds as a "go to" remedy. She takes a whole health approach to medical issues, which I believe in and has been very effective for me. I recommend Dr. Nancy Akbari without hesitation!

This is a truly rare physician . We found her by accident. In the many long years my family…read moremember has been ill -- bulimia involuntary acid reflux barrettes syndrome not one doctor offered in depth solutions once the bulimia was under control. This family member contracted H1N1 in 2009 almost died and could not hold food down for over 3 weeks. Brigham Women's and Mayo Clinics ER could offer no solutions at that time. Then 8 months later viral meningitis attacked this same member's digestive system -- sick another 4 months. Then we found dr Chaney who came up with the diagnosis of involuntary acid reflux . She sat down twice and provided in depth diet guidelines in great detail and taking time. Providing wonderful guidance. And just before our family member moved away, dr Chaney MADE time ( right before her vacation) to do one last endoscopy . ... NO one ever before or after has given us such excellent guidance... And it works ....... Thank you. Thank you. Dr Chaney ! Astute great. rare fine compassionate Doctor

She is a kind and very intelligent doctor who makes sure you understand your condition. I found her…read moreto be very competent and reassuring when I needed tests. My only complaint is that she is very busy, so it takes months to get an appointment to see her!

It sounds very promising. They care very much for Seniors. So far I just spoke to someone on the…read morephone to make an appointment. I'm looking forward to my office visit. I'm so very happy that l found this Wonderful Medical Center. After I hung up l thanked God for watching over me after having a terrible experience with my former Primary Care Physician. I put up with it for years. It was impossible to even make an appointment, they put you on hold for over an hour and 1/2 The secretary told me that it's not their problem If l'm sick and not able to wait for that amount of time even after just being discharged from Brigham and Women's Hospital, Thoracic Surgical Floor from having a Total Gastrectomy and Jujunostomy, I'm not able to eat for the rest of my life. My Primary Care Physician says that he has nothing to do with Boston since he's not out there even though his name is all over my discharge papers. He said that they just do that. When I mentioned this to my Thoracic Surgeon on my next follow up he couldn't believe it.

My initial impression of Dr. Holtzman during my first and only exam on 10/28/24 was not an…read moreentirely positive one. I found his non-medical questions about my personal life unnecessarily intrusive. (I'd already been asked and answered a couple of those questions online as part of the required Zocdoc new patient intake by his office.) One of these was "What is your sexual orientation?" As with Zocdoc, I told him I was straight. He replied with a smile: "Maybe a straight guy who also sleeps with men?" (I believe his precise words were "Heterosexual meaning you like just women, or women and men?") Which left me slack-jawed. A couple unspoken thoughts crossed my mind in quick succession: "Huh? Wouldn't such a guy be a bisexual?" Followed by a recognition of his obvious insinuation, which I found as unprofessional as it was inaccurate. It may be appropriate for a physician to ask a patient's sexual orientation today (I'm 71), but hardly professional to suggest a different orientation to the patient. His next question was "When did you last have sex?" despite the fact that I came to this first office visit presenting no complaints, let alone symptoms, that might suggest an STD or anything else of a sexual nature. Frankly, I had to wonder what the dude's agenda was. He insisted on giving me a referal to his dermatologist colleague, despite my telling him I had seen two dermatologists ---working together--less than a year earlier as a part of the excision of a couple benign facial blemishes. Then when the results of my Qwest lab bloodwork of a week later came back, liver enzymes AST and ALT in my blood were abnormally high, so I messaged him for his interpretation. Unlike my previous PCPs, who would offer a brief interpretation via their patient portals, his terse response was: "See me." Which I interpreted as another office visit. Fortunately, I subsequnetly remembered that I had taken large doses of acetaminophen at the time of the blood draws due to cold symptoms, which temporarily elevates these enzymes' levels. (Mystery solved and money saved.) But I noted his attempt to turn my simple portal inquiry into a billable office visit, not (in fairness to him) unusual in today's profit-focused US medical industry. As physician/author Elizabeth Rosenthal has written: "The 'first do no harm' directive has been replaced with 'first leave no money on the table' ". In the year that followed, he cooperatively issued for me two gastroenterologist referrals with a recommendation for a colonoscopy, (although I should note that the first referral was for a gastroenterologist conncted to a facility from which a hospital approved post-sedated procedure ride home was unavailable to me, which limitation I had made very clear to him during the 10/2024 exam, thus the need for the second referral. In summary, I had no reason to question Dr. Holtzman's overall medical competence, but also no desire to remain in his practice.

Rude desk clerk requiring signature but refusing to show patient the document she is being asked to…read moresign. Says she does not have it. Big big HIPPA violation. Then clerk next to her tries to hand over laminated document to patient to read but first clerk prevents her. Beyond rude and an unacceptable violation of patient rights. Do not trust this practice.

This practice accepts Commonwealth Care. I was shocked when I arrived and was treated so well,…read moreafter years of having to get birth control from free clinic style medical offices. I arrived, was checked in, and did not have to wait two hours just to be seen! I felt like a child who had good health insurance again....anyway. The NP I saw was everything you would hope for in a clinician - gentle, efficient, competent, friendly, and easy to talk to. They filled my prescription right away, sent my test results quickly, and I'm waiting to see if they call back promptly. Will edit if not.