I had my entire adult family with this physician as the primary care doctor…read more Visits are brief. Conditions are reviewed with WebMD like computer searches. No treatment for conditions ranging for internal pains, symptoms of arthritis, risk or aortic rupture, or gout were ever recommended. Thousands of dollars in tests were we sent for. No review , feedback, analysis, or recommendations on any of them were ever received. Don't make the mistake of asking an extra question during a visit. You will be billed fully as if it were another appointment. (which your insurance won't cover as they don't understand two sessions with the same doctor on the same day) After 2 years of trying to get any kind of result, we shifted to someone else.

My fiancée and I switched primary care physicians to Dr. Mainali here, just a couple months ago…read morefollowing a move. We've each been twice so far, and are very pleased. It's a small office, but the receptionist was helpful and friendly. Dr. Mainali himself was very thorough in our first visit, really listening to what we had to say as well as his test results. We felt valued as people, not just as paying customers. He was very helpful when our blood test results came back, in not just telling us the problems, but going through every line of the results (full of acronyms and medical lingo we wouldn't understand on our own) and explaining what everything meant, and why we might care. For many procedures, this small 1-doctor office (he's planning to add a second soon) will have to refer you to others. So, don't expect a hospital-like experience where they can handle everything you could possibly need in the same building. For everything that can be done in-house, though, Everest Healthcare and Dr. Mainali come highly recommended.

The worst experience ever. If you are only a few minutes late, they make you reschedule. What a…read morepain. But how about when we as patients have to wait around sometimes for hours in doctor's waiting rooms. Very disrespectful, considering the fact that we are the customers who pay their ridiculously high salaries.

While sitting in the waiting room, I overheard the conversation that sealed my decision to leave…read morethis practice. The receptionist was on the phone with a woman who was apparently trying to talk to someone about her abdominal pain. The receptionist was not making things easy. After the discussion ended, she hung up the phone, turned to her coworkers and said (loud enough for everyone in the waiting room to hear): "Abdominal pain? She probably just has her period!" Snickers, all around. Haha, funny. A patient who needs to be seen... but can't. This is a practice with doctors who would likely be competent under other circumstances, but have clearly taken on more patients than they can handle. When I needed an appointment for an urgent medical need, the earliest appointment was the following week. I ended up in the emergency room that night -- and it was not the kind of ER visit where I one sits leisurely reading through back issues of People magazine in the waiting room. The wait for routine physicals is 6-9 months. Sick patients must undergo rigorous phone pre-screening by a nurse to justify an appointment. ("Why yes, I have had copious yellow mucous, a 101-degree fever, and a raging headache for a week now. I have taken twice the legal dose of antihistamines for someone my size. May I please, please see a doctor?") If you are sick and do manage to wrangle an appointment, it's just more of the same from a burnt-out, slightly patronizing medical staff once you're in the office. Don't get me wrong -- Dr. Katcher and Dr. Weinman (the only doctors I've seen here) would probably be great under other circumstances. Just not these. The support staff, as illustrated by the conversation I overheard, is at best impatient and at worst rude and indifferent. It's unpleasant enough being sick. It's even more unpleasant when you have to justify your need for medical treatment to an annoyed receptionist. And it's unacceptable when the doctors in the practice allow such attitudes by their support staff to go unchecked -- or exhibit such behavior themselves.

My first review was more about Dr. Harris himself. In the last year and a half that I have been…read moreseeing Dr. Harris, I have not only become familiar with him as a doctor, but his staff as well. Every person that works for Dr. Harris is a lot like him. They are kind, attentive and caring. Kelly, the receptionist, is always very nice and goes above and beyond in trying to book appointments that fit in my schedule. She even remembers the unique spelling of my last name and what time of day I like my appointments. Tanisha, his nurse, is very knowledgeable and so kind. She always relays my questions to Dr. Harris and has him call me back himself sometimes. I feel like she genuinely cares about me. Clarisel, who I think is a medical assistant, held my hand for all three of the knee injections I had this winter. She stood right there with me and distracted me while the Dr. did his work. I am still impressed by how incredibly sweet she was to take the time out of her busy day to stand with me. I appreciate everything that Dr. Harris' staff does!

Getting a prescription refill is a nightmare. Something as…read moresimple as that takes several follow up calls cause they rely internally in a messaging system. Weird practice, Stay away

It's been 17 days since my pharmacy requested a prescription refill and it still hasn't been…read morerefilled. Optum Rx (mail order service) says they contacted the office three times requesting a refill. Also tried using the Mass General patient portal four days ago and nothing happened. Just left another message on their answering machine. The actual provider, Reava Krishtenko, CNP, is fine, but the communication with this office is terrible.

I have been a patient of Dr. Jenny Lu's for over a decade and can say without a doubt that she is…read morean all-around excellent physician! She is incredibly compassionate and caring, and really takes the time and effort to get to know you medically and personally. Dr. Lu is also tremendously hard working and willing to go the extra mile to ensure the highest level of care, whether that be in her own clinic or coordinating with other providers and specialists. As a Harvard Medical School faculty and MGH attending, Dr. Lu is extremely smart, knowledgeable, and up-to-date regarding all the latest developments and new technologies and trends in medicine. I feel very fortunate to be a patient of hers, and know I am in great hands!

From the owner: Looking for a physician who delivers top-tier medical excellence with genuine compassion? Dr. Lu,…read morefounder of Innovare Medical, one of Boston’s most trusted and accomplished physicians, is a standout choice. With more than 20 years of academic and clinical service at Massachusetts General Hospital and Harvard Medical School, she offers a rare combination of elite research expertise, deep clinical experience, and personalized attention that patients can truly feel. Trained at top institutions—including NYU, MGH, and Brigham and Women’s Hospital—Dr. Lu has cared for thousands of patients with kidney failure, heart failure, and many other complex medical conditions. Patients consistently praise her for her warmth, thoroughness, and is incredibly skilled at getting to the root of medical problems while providing truly personalized care. Dr. Lu is also an award-winning medical researcher, recognized nationally and internationally for her groundbreaking work in kidney and cardiovascular diseases. Her scientific achievements—including multi-million-dollar R01 grants and numerous awards and honors from many major foundations and Harvard Medical School—enable her to bring the latest medical insights directly into her patient care. If you're looking for a physician who combines cutting-edge scientific knowledge with exceptional clinical care, Dr. Lu brings an unmatched level of expertise, compassion, and dedication to every patient she treats.

I have been a patient at FPG-Arlington for decades and I can't praise them highly enough. The key…read morepoint is that the doctors spend time to get to know you and your health issues -- I never feel rushed or ignored. The staff is attentive, professional and responsive. It's a great practice! I changed my insurance just so I could keep being seen here.

We've been going here as a family for 41 years and we've never been disappointed. When Dr. Sagov…read moreretired, I was assigned to Dr. Chandler. He has been professional, attentive, and knowledgeable. Thank you for wonderful care!