First time my husband and I needed to go to the Emerson Health Urgent Care in Maynard yesterday…read more Every aspect was excellent - from making an appointment within a short time, pleasant staff at front desk; clean, bright facility; thorough intake process; extremely kind, competent physician willing to listen to our symptoms and provide helpful recommendations and appropriate prescriptions. Highly recommend this facility!

I try and avoid urgent care centers as I prefer to see my own doctor and avoid long waits and…read morecrowding. Well that all changed today when my father convinced me to go for a three week bout of nearly every illness one can get. I was able to book an appointment for the same hour, and the front desk was super flexible when I was running late. Once I arrived, I was taken in within 2 mins and brought to a clean, private space. Aidan was amazing and truly took the time listen, ask follow-up questions, and let me know what to expect for the remainder of the visit. He is a gem and his personality helped make me feel comfortable and taken care of. Dr. Gold took the time to go through my history, every single noted symptom as well as some I hadn't even mentioned. He took his time with the physical exam, even double checking and making sure not to miss anything. They ran a rapid strep, flu, and Covid test as well as a chest x-ray on-site, with the results given within 10 minutes. My only regret is waiting as long as I did to be seen because, unfortunately, there was nothing they could treat me for. I will not hesitate to return in the future.

If you need care, especially if you need it urgently, don't go here. I made an appointment, I was…read morethere 25 minutes early, and I waited over an hour after my appointment to be seen. They took walk-ins that didn't seem very urgent, before seeing people with appointments. It was absurd. (I am T1D and got there early because my blood sugar was dropping. I needed to go get a meal. If I'd realized it would be such a wait, I'd have stopped to eat first. Actually, I'd have gone to a different urgent care. Why make appointments if they're not going to make any effort to honor them?)

I spent all night trying to convince two people not to feel defeated after their horrendous…read moreexperience they endured at this location. When you come early for an appointment, after a two hour drive, you should be seen. Then to be told by staff, "You never made an appointment," is just another instance of incompetence so common these days with health care. Gaslighting patients is an added insult. Then allowing other people who arrived later than you to be seen before you. This place is disorderly, neglectful and unacceptable. The decline in quality is rapidly plunging by the day. You shouldn't have to wait several additional hours until it's almost closing time. You shouldn't turn away senior citizens with several pre existing conditions.

I am perplexed by these bad reviews. Frankly, as someone who has worked on the other side of a…read moremedical office counter, I think it's a bit silly for folks to expect to be seen immediately as if other patients aren't also due time and attention when their concerns or questions might run long, for doctors not to book out in advance, and to not have some patience with customer service folks. People are difficult to deal with, and these folks have to deal with many people who are not feeling well, who are often navigating a tangle of insurance and stressed out, and who are probably snapping at the CSR because of it. I always give the benefit of the doubt with customer service folks, especially in healthcare - it is NOT an easy job! And in my experience, I most often get what I give as far as how I am treated. As for my medical experiences, I've been an Acton Medical patient for almost my entire life, and I have had very solid experiences with them throughout - especially of late. Dr. Natalie Cohen has developed a solid and trusting doctor-patient relationship with me, making meaningful notes about our conversations so she can follow up next time, never making me feel like she is in a rush, asking about and making suggestions for the health of my whole self, and truly listening and making me feel like she is honestly invested in my well being. She's a rare breed these days when many other doctors have made me feel like they just needed to check off the boxes and get into the next exam room.

Make sure you don't ask any follow-up questions during a wellness visit with kids or they will bill…read moreyou and your insurance company for a SECOND APPOINTMENT and charge you a co-pay for annual physical/well visit. I really wanted to support a small health care system but I've never experienced such dirty billing tricks like I have at Acton Medical.

Emerson flagged my review from years ago so I'm rewriting to clarify that I've been there, several…read moretimes. We live in town and I've had to visit multiple departments, including the ER for both myself and taking my parents. In the 10 years or so since I first left the review, I can honestly stay I stand by my original assessment. If you, literally, don't think you'll survive the drive to Lahey or Mass General then certainly go here. Otherwise, do whatever you can to get to a better hospital. Aside from my own 1-star experiences, I've heard multiple stories of similar experiences of close friends and immediate family getting grossly misdiagnosed by Emerson. Most recently they sent a friend home after a CAT scan with a "concussion" which, fortunately, the Lahey Clinic almost immediately discovered were severe brain lesions. My father was in a car accident where Emerson missed a broken back and concussion - again, fortunately, caught days later by another hospital. It's unfortunate as we live about 2.3 miles away but between our experiences and local paramedics recommending other hospitals, it's simply not worth stopping unless absolutely critical. (Side note: Yelp's, "Not Recommended" reviews for Emerson are worth a read.)

We just wanted to give a shout out for Radiology nurse Laura…read more On April 22 my 87 year old husband underwent a suprapubic catheterization at Emerson Radiology. His nurse Laura rated a #10 in every aspect of nursing. She had a way of blending knowledge, efficiency and kindness to make this a comfortable experience for my husband. Our thanks to her, P&K

I have mixed reviews after 15 years with the group-- I guess it depends on the doctor you have--…read morethe office/ deck house is kind of decrepit and feels a bit unprofessional.. The nurse Janice? I dealt with ( British accent) was very helpful for things that could be done over the phone. Several times they called in prescripts for bladder infection or Lymes tic so that was hugely helpful. Easy to get referrals where you just leave info on the machine... I moved about 20 miles away so am now moving on...

I agree with the first reviewer. I switched to a different practice and never regretted it. Also…read moreone of the receptionists who sits behind the glass when you walk in is the nastiest young lady I have met in quite a while. It makes you wonder how she has survived working there for so long.

I am very disappointed in the Lexington Eye Associates Sudbury location. My first visit was great…read morebut the second visit to get my contacts checked was a big let down. Dr. Gabriella seemed cold and annoyed that the prescription she prescribed me was not the most accurate. I thought they were too strong and we had to go down a level. She seemed like she was in a rush and trying to get me out the door even though she mentioned it was a quiet day. In addition, she didn't seem to want to answer my questions and when she did, it felt condescending. Since the lenses were too strong, they needed to order new lenses for me to try. I am traveling for work the next week, and I have mentioned this to them because I requested for a weeks worth of lenses to bring to work. Dr. Gabriella did not want to give me the lenses she ordered and her reasoning wasn't because it was the wrong level but because she "couldn't give it out because it is just for the office". One of the front desk works was very nice and called another office to see if they have spares for me. This was bizarre to me because why can one office give lenses out but another can't? I really had high hopes for this place. So the second visit was disappointing. I hope it gets better.

We had a very unfortunate experience at Lexington eye Associates today with Dr. Doshi. We brought…read moreour two year-old child in to get checked out, and it was very clear that the doctor had very limited experience working with a two-year-old patient, having difficulty conducting any test and asking them to do things way beyond their age level, including asking them to kneel, to describe the theme of their last birthday party, and when experiencing any difficulty, displayed zero patience and simply said that we would have to come back in another year's time to run the exact same test again due to what she noted as a behavioral issue. In addition to shaming my child, she also told him that he would be getting a toy at the end of the appointment, and when our child showed difficulty in putting on the temporary sunglasses (with eyes dilated), she swiftly gave up on that idea, went back to her office, shut the door, and our child was given no toy. Arguably most frustrating was the fact that we showed up to our appointment on time and did not actually see the doctor for an hour and 20 minutes, at which point our child was already low on patience. Overall, I would've appreciated some understanding from the doctor, and at least some new information, as we will now have to wait 2 years to get a single update. Not coming back to LEA is a very easy decision to make!

My husband says it's called Minute Clinic because you are only there for a minute since they can't…read moretreat your ailment. We have gone to Minute Clinic twice over the past couple of years and BOTH times they weren't able to provide service. The first time my husband had an abscess in his finger and they said it was "one of the only things they can't treat." This time, I called the pharmacy in advance and asked if Minute Clinic could prescribe antibiotics for a chest infection and was told they could. Spent 10 minutes filling out check in forms, then waited for the practitioner only to be told they could NOT prescribe antibiotics for a chest infection and sent me to an urgent care center. Take my advice, skip Minute Clinic and make an urgent care center your first choice.

It's a very good thing that this CVS has a Minute Clinic inside it, since it is extremely likely…read morethat i will probably be run over in the parking lot at some point. Be alert. More seriously, though, this is a good niche-filling business that for me is far preferable than the lecture i richly deserve when i finally walk into a doctor's office for the first time in (looks at watch) fourteen years. And counting. But i did want to get a Hepatitis-A shot before leaving for the World Cup in South Africa on Friday (so i wouldn't have to worry quite so much if my brother sought out a strange place to eat), so i was pleased to find out that the CVS down the street from my office could do it. They smartly have a check-in kiosk akin to the one at Apple's Genius Bars, which is easy to use, although some of the information you enter might have to be handwritten on another form. The paperwork is not too bad, though, and they do a good job of making it clear what they will and won't do with information, and what information they'll provide you with. On one day, i went in to ask one of the nurse practitioners what shots they did, and she was very well-informed and helpful. The second one that actually administered the shot on another day was also very professional and explained well what i needed to do for another shot, and how to get my insurance to cover it. In general, i'm a huge fan of anybody or any thing that allows people to do simple things in a simple way, and this certainly qualifies. Here's hoping they offer more services in the future so i can really put off going to see a doctor!

Horrible experience, didn't have any instructions a week before my colonoscopy. When I called to…read moreask for instructions and what pharmacy to call in my prep; I was told someone would call me. Never happened. I called again after my prep-registration was sent to my phone. Was told my prep would be called in to the pharmacy. It was not. I went to the office the DAY BEFORE my procedure and was told the provider had not signed the order yet. I'm still waiting in the office. Just spoke to the office manager and was assured the script was sent to the pharmacy. I have grave concerns about the level of care with a place that is so mismanaged.

I would give this office a ZERO if I could. To begin with you have to check in yourself by…read morescanning your driver's license and all health cards, front and back and the scanner doesn't work!! There were 2 people right there at the office desk hearing me struggle with the check in and they wouldn't help! Finally I was seen by a NP, Veronica, who was so extremely rude to me I ended up leaving in tears. I was sent to this office by Emerson ER doctor after being admitted for gastro problems. Veronica asked me 3 times "why are you here?". I told her about my symptoms, she saw my labs and the doctor notes. After she asked me for the third time what my symptoms were, I said I had already told her. She told me I had an anger problem!!! I didn't say another word. Just let her type away and watched her leave in a huff. I will never come to this office AGAIN!

Awful! On hold for 15 minutes then person I could not understand answered, asked about my…read moreinsurance, put me on hold again and then hung up. Can't find a website online which is why I called.

I flew down to Florida to visit family. When I got there I discovered that I left a heart and…read moredepression medication. Both if I skip a day incapacitates myself. I left a request on MyHealthOnline. No acknowledgment within 24 hours. Called the day later and dealt with someone with ZERO empathy or compassion. I explained that I would be in a world of hurt because I'm without these critical medications. Was told that since I missed my last two appointments that there was nothing the practice could do for me. "Those are the rules. Pound sand" AVOID Concord Hillside!