Enterprise tried to charge me for a maintenance issue on a rental vehicle -- a warning light that…read morewas not my fault. I followed the rental agreement and reported the light as required, yet they refused to take responsibility and pushed the charge anyway. This company blames customers for their own mistakes and aggressively tries to collect outrageous fees. Document everything and fight back -- they won't play fair.

I needed to pick up a Rent-A-Car because I had a little accident with my car. The people there at…read moreEnterprise, service were great Enterprise and my Insurance work together to get me a car that I could use. The staff was good. We got signed up right away and it was easy for me to drop the car off , at Gerberand glass in Romeoville. They just called and told me they will be refunding my money, I put down on the Rent-A-Car which my insurance covers. This was a great experience if I was to need another car, I would go to Enterprise,. in Bolingbrook again. Thank you.

We reserved a car at this location via the call center. On our way, Joey called to inform us that…read morethey didn't have the vehicle we had reserved. He offered no other solution. So we went in to the store anyway as we needed the truck today. A woman, Joey's coworker, immediately called another location and found a truck for us and asked them to hold it. Which is what Joey should have done before he called us.

I've never used a car rental service before. I own and drive a Lexus IS350 Convertible. I was rear…read moreended in a car accident which was completely the other drivers fault, their insurance took full liability and paid for everything. The insurance company paid for a premium grade luxury vehicle, Hertz believes that's a Toyota Avalon. I had a luxury sports car and it was replaced by a family sedan of significantly less value for me to drive for 6 weeks while my vehicle was being repaired. The insurance company paid for Hertz to pick me up from my home and take me to their rental facility to pick up the Toyota. I had to take the day off work since I didn't have a car and while waiting I thought I would work on some projects around the house. After waiting a couple hours longer than I expected to be picked up I called Hertz and asked them to give me a more specific time range after I was told they would be here soon, I said "will you be here in about an hour?" The representative told me no it should be no longer than 15-20 minutes. So I waited around and it ended up being an hour. Once I got the car after waiting around for hours longer than I was supposed to and then spending about 30-40 minutes at the rental place I got in the Toyota and it reeked horribly of cigarette smoke. I'm not a smoker, never have been, cigarette smoke gives me headaches. I would never use Hertz again, one of the worst experiences from any company I have had.

Arrived at 12pm to pick up my rental and door was locked. Facilities closes at 2pm, so no one at…read morethe branch is unacceptable. Work for pharmaceutical that uses National exclusively. I've rented from this same location a number of times. Really hoping this is a one-off but customer experience at this location has been very touch and go. Corporate should evaluate the staff here and rehire accordingly

Had an issue with my vehicle I picked up at MDW airport. The office was closed but Jessica from the…read moreenterprise office next door greeted me in the parking lot and helped me swap out the vehicle for something that was in better working order. No questions asked and she made the process seamless.

They steal security deposit . There was a incident and my insurance paid and they disappeared and…read morestill kept my ojeu I called over and over they gave me the run around and the manger himself never called back it was scam they stole money !! I will never recommend anyone go here never telling u they up and moved with my deposit of $6,000

Horrible business car are never clean always issues I…read morePERFER DS LUXURY ANY DAY !

I recently purchased a car at this place, and no, the owner did not tell me to leave a review…read more Overall the experience is good, it's not like any other 3rd party dealership I have dealt with, it feels more like buying a car from a guy on Craigslist. Abe the owner let you do whatever you need to with the car, I took the car out for almost a full day to do a pre-purchase inspection and he didn't even copy my driver's license or anything. The car is not perfect and he didn't try to hide it when I point out something I see. He knows the battery is about spent and didn't hide the fact, and bought a new one from the BMW dealer. I have a trade-in and he showed me listing online for prices of the same car and wholesale value, etc, made the whole process pretty transparent to me. They don't have a large selection of cars in their storage but they also take requests if you are looking for a specific car to buy, he can try to find it for you from wholesale.

If you are unfortunate enough to come across this place Make sure to bring your own mechanic. This…read moreplace will fix a car just enough to get it off the lot. 1 week later ever issue you can imagine will arises. So sad when you go somewhere with good faith & hard earned money. This place is untrustworthy, Please go to a real dealership and save yourself the Money & Time!!!

I had to get a rental car due to my car being in the shop. I went to the enterprise in Homer Glen…read moreand dealt with a Johnny & Matt. They were extremely professional & helpful! Would come here again for rental needs.

From the owner: Enjoy fast and easy car rental with Enterprise Rent-A-Car at our branch in Homer Glen, IL. Just one…read moreof the 7,200 branches in over 30 countries helping with your car rental needs. Enterprise Rent-A-Car was founded by Jack Taylor in 1957 and is known for an extensive network of locations, everyday low rates and outstanding customer service, including picking up local customers at no extra cost. Taylor named the company after an aircraft carrier on which he had served, the World War II USS Enterprise. We've always operated through an extensive network of local, neighborhood offices, each powered by the energy of a small, highly entrepreneurial team. Our first customers were the ones who really shaped the business model that we use today. They told us they wanted to rent cars where they live and work. We have a well-established track record for making rental service convenient and affordable for those who prefer to "buy for the need and rent for the exception."

Horrible!! Absolutely horrible!!! We pre-paid on a Avis rental car in Tennessee to go to Illinois…read morefor family Christmas and return to Tennessee with a different Avis rental car from Illinois. We just moved, so we had temporary driver's licenses. No problem in Tennessee, but this location in Illinois refused us a car because we had a temporary driver's license. Avis website states they accept a temporary driver's license, but apparently this is a franchise store with their own rules. We had to borrow a family member's car to get home to Tennessee. Called Avis which has the worst customer service. We were transferred three times before someone could assist us with a refund. Never, ever rent a car from AVIS!

This has been my second time renting from this location. They have my business from now on. Jose…read moreis wonderful at his job. He bends over backwards to insure that I get the cars I need for my trips. I explained how important it was for a certain type of car and that another one simply would not do and Jose gets me that car. Prices fair, service with a smile, car I asked for and no delays - the only place to rent your car!

I rented a car from this location and once I got to the location they closed 4 hours earlier than…read morestated on their business page.

I was greeted by Vickie. She attended to me immediately and answered all of my questions especially…read moreregarding the insurance requirements. I was concerned that I might get a "junky" car since I was trying to rent a car TWO DAYS BEFORE the start of the Labor Day holiday weekend. I needed a vehicle to get to an upcoming housewarming party that had been planned for two days later. The car was a late-model Nissan Sentra which gave me the opportunity to try out some features that my current vehicle does not have. I LOVED the push-button ignition and rear-camera display! It will be something that I will look for in my new car. The return was easy AND quick. Vickie was not on duty, but the franchise owner was also efficient and helpful. I recommend parking along the east side of the building if parking is limited. The front parking area is limited. Here are photos of my rental car.

Worst experience ever went to West Virginia n they van was filthy inside no vacuuming at all n they…read morelet doc didn't work low battery so couldn't lock doors and anything very disturbing I will be going to better business bureau Monday n ever website possible overcharge people and not providing great service will get you reviews like this fire the manager

I just wanted to personally give Eric, Sara and Sam a strong recommendation for any future…read moreadvancements within the company here at Enterprise. They are the utmost professional when it comes to renting a car and they make the process extremely smooth and seamless. The cars they have are always clean and they do a great job of communicating what to expect prior to picking up the car, and leave you with no surprises. This branch and the East Ogden Naperville branch are my two favorite locations to rent from, and I will gladly continue using them for any rentals needed.

I was looking for an SUV rental for an out of state trip and many car rental companies had nothing…read moreto offer. But Enterprise came thru and double checked our request/reservation to be certain the vehicle we rented would meet our needs. I was very impressed with this locations staff members...they were attentive, helpful and very friendly giving us a complete tour of the vehicle and going over details of operation. I've never seen a place that anticipated needs and proactively checked with customers to be certain they could be serviced smoothly....they were very, busy and this saved us all lots of time. Next time I rent this is the place!!!!!

Had to pick up a rental today while my car gets fixed with insurance. I have never had better…read morecustomer service than i did today. All of the staff were so helpful and so friendly. The car was cleaned inside and out before giving it to me and made sure i didn't need anything else before leaving. Such a happy and pleasant experience!