Hertz in Doylestown PA has atrocious customer service and fraudulently overcharges their customers.
On February 5, 2018 I rented a Rav 4 from associate Eric. Prior to signing, he told me the cost will be $7/day plus $21.99 for basic insurance coverage. At no point prior to my signing the agreement did he tell me that the $7 a day was contingent on my insurance coverage. Apparently the full price of the car was a whopping $36/day + 21.99 insurance. This is an outrageous price for a car rental. But I was never informed that it would actually cost $30 more than I agreed to. Had I been told this, I would have chosen a less expensive car.
I had the car for 18 days. I expected to pay $521.82, but without warning was charged $1288.67. For some reason, in addition to being charged more than agreed, I was also charged for 20 days instead of 18. When I called to question this, associate Eric agreed that he made a mistake and would contact his area manager to correct the problem. He said he would call me back that same day. He never did. I called him 2-3 times a week looking for an update. Each time he had said he spoke to his manager and was working on it, and would call back. But never did. Finally after 3 weeks of my frequent calling he said a refund would be processed. I asked if I could speak to the manager myself, but was not permitted to. But again I was told I would be called back, and again, wasn't.
Now, a week later, Eric says he is surprised that the refund hasn't been processed yet. I asked how much the refund would be for, and he didn't know. He kept me on hold for 10 minutes - supposedly speaking with the manager. And again has asked me if he can call me back.
I was charged $766 more than I should have been, have not had a resolution for a month, and have never been given an update. In my opionion, this is absolutely unacceptable and I think everyone should avoid this company. read more
