Billy was absolutely amazing!! Truly went above and beyond! The 5 stars go to him. I would subtract…read more1 star for the broken safety feature on my rental BMW (ability to play back the current speed limit), but I don't want to risk people thinking Billy only got 4 stars

Nightmare fuel... I rented the same vehicle from this particular Enterprise for two months (my…read morevehicle was being overhauled). Each week I would call in and add another week over the phone, and once a month I had to go down and do it in person. It was fine and most people there were pleasant. Toward the end of my final rental, it was set to expire in a 3-4 days. I started getting a series of rather insistent phone calls from a woman named Eden. I met her in the location once. She is very tall. She started giving me a rather hard time about my rental and flat-out demanded I bring it back. I didn't understand the request or the hostility and explained that there was still several days left on the rental, and that it would be brought back on the day agreed. She began to become borderline belligerent at this point, even though I explained that I had paid for the vehicle already, in advance, and had a 2-month history of renting the same vehicle. I asked to speak to the rather affable gentlemen who'd helped me with the rental several times before. She said he no longer worked there and then demanded I bring my rental back (again, 3 days early and I needed the vehicle). When I said I would bring it back the day it was due (and paid for) she threatened to report me and to have me listed as a "high risk" customer. I had to look that up to see what it meant. Per Google: [Being labeled a "high-risk" customer by a car rental agency means their risk management system has flagged you for an increased likelihood of financial loss, fraud, or policy violations. This categorization typically results in denied rentals, canceled reservations, or placement on internal "Do Not Rent" (DNR) lists.] That was insane. I spent thousands on my rental and returned the vehicle in perfect condition, but for some unknown she was threatening to do that? Someone like that should not be working in the service industry. Enterprise should be ashamed. I took my business elsewhere.

Hertz knows there is an epidemic of car break-ins, but no only did they charge me over $1,200 for…read moremy two week rental, but the car window was broken and they want me to shell out the extra $300! The woman at the counter practically forced us to get extra services for the car...$150 toll charge? DO NOT USE HERTZ!!!

Hertz in Doylestown PA has atrocious customer service and fraudulently overcharges their customers…read more On February 5, 2018 I rented a Rav 4 from associate Eric. Prior to signing, he told me the cost will be $7/day plus $21.99 for basic insurance coverage. At no point prior to my signing the agreement did he tell me that the $7 a day was contingent on my insurance coverage. Apparently the full price of the car was a whopping $36/day + 21.99 insurance. This is an outrageous price for a car rental. But I was never informed that it would actually cost $30 more than I agreed to. Had I been told this, I would have chosen a less expensive car. I had the car for 18 days. I expected to pay $521.82, but without warning was charged $1288.67. For some reason, in addition to being charged more than agreed, I was also charged for 20 days instead of 18. When I called to question this, associate Eric agreed that he made a mistake and would contact his area manager to correct the problem. He said he would call me back that same day. He never did. I called him 2-3 times a week looking for an update. Each time he had said he spoke to his manager and was working on it, and would call back. But never did. Finally after 3 weeks of my frequent calling he said a refund would be processed. I asked if I could speak to the manager myself, but was not permitted to. But again I was told I would be called back, and again, wasn't. Now, a week later, Eric says he is surprised that the refund hasn't been processed yet. I asked how much the refund would be for, and he didn't know. He kept me on hold for 10 minutes - supposedly speaking with the manager. And again has asked me if he can call me back. I was charged $766 more than I should have been, have not had a resolution for a month, and have never been given an update. In my opionion, this is absolutely unacceptable and I think everyone should avoid this company.

I've been renting cars from this Avis location for many years. When my family come into town they…read moretoo rent from this location. His prices are always reasonable and the vehicles he provides are tasteful. I would highly recommend this Avis Car Rental location.

Not a 1 for the pick up place but the drop off. Dirty, looked like a hole in the wall, no…read morecertificates no pictures of happy customers, you know the magazine stuff. The staff or agent was unhelpful and unknolegable. So this is the shirt version. We broke down at a rest stop... we got a taxi...we got a car from avis..1 way..I contacted the drop off place explained my situation and ask several times what can I do, not once did the agent advice me that if the car was not back by 4:30 I would be charged for every hour. Mr agent man advised me that there is no drop box place closes at 6...that if car is not at drop off by closing I would be charged 90.$$$ or could rent vehicle for a day at 44/something so did go over options again provided by avis...advised mr.agent that I would be there before it closed I would figure a way After getting someone to pick up my child leave work early and get the car back by 5:15. I was told that I was going to be charge for an additional hour at 71.41 plus tax= 187.84...REALLY. do I look like a total nimrod? I would have rented the car for another day and would have been less aggregate. So mr agent tells me to ms barb who left at 5 and ms? Can't help but to call back. I have worked for customer services for 30 years and never would I advise an upset customer to call back.. Anyway never again until my tomorrow conversation..use Enterprise!

Linda is awesome, planning a trip to Italy and she was great, excellent advice and guidance. Great…read moreideas, if you are traveling in the US or international I highly recommend them. My wife even loved her and she hates everyone.

Bought a pre-owned Audi for my daughter. Thompson told us that if anything goes wrong in six…read moremonths, they will fix it. Took it off the lot and the engine light comes on. Bad turbo. Thompson replaced it within a week. Reported that we were replacing oil too quickly. Thompson did a couple of oil consumption tests, partnering with Audi. Thompson had Audi replace rings and pistons. No charge. No fighting. Andi from the BMW service team was wonderful. My daughter loves the car. We love that Thompson said what they said they were going to do. Thank you Thompson; we will continue to recommend you to all.

Horrible sales experience, horrible service, all around a very shady and unpleasant experience…read more They will try to put every hidden fee imaginable into your final selling price for a car. Funny how while their sales representative was "doing everything he could" to get me the "best price possible" with my credit union, I was on the phone with them myself. Go figure, we both had credit approval for the exact same car, with the exact same trade in value... But they showed 9.8% interest vs my 4.2%. They also showed a sale price of $24,890 for a base model Corolla WITH the $6,000 trade in vs my $12,870 with the same trade in (car was only listed at $18,870 MSRP, so how the heck does it come up to $30,890 with a $6,000 trade in???? Keep in mind, the loans were BOTH APPROVED THROUGH THE SAME CREDIT UNION. Obviously trying to sneak in additional $ on the price of the car. SHADY! Needless to say, I accepted the terms that I HAD gotten from the credit Union, and declined their offer". Next, I went into the service department after 5,000 miles had been accrued to get my oil changed. They did it and told me that I am ineligible for the 10,000 mile service since they only change the oil every 15,000 miles. What!? They NEVER EXPLAINED THAT AT THE ONSET AND STOLE A GUARANTEED SERVICE FROM TOYOTA CARE FROM ME. DON'T TRUST THESE SCUMBAGS WITH YOUR CAR OR MONEY

Not a real company. They are a phishing front to sell your identity. The location is not real.read more

This is just a company that will scam you out of the information on your drivers license ID. They…read moredidnt ask for our credit card info but they took our address and a photo of our ID and phone number. don't be naive like me and think it was too good to be true. I found their IP address though and I will be taking legal action toward them.

Found myself scrambling to help out my wife, whose car Died…read more20 minutes away. Paul was great, quick to respond, accommodating and friendly. Professional++ thanks!

These guys were fantastic. My car was brought here after an accident They worked with insurance…read moreand negotiated on my behalf to get everything covered. When insurance tried to not cover something or have them use after market parts, they fought insurance and got what I really needed They were great communicating with me and keeping me updated on progress When I picked up my car, not only did the outside look better than new, I noticed they cleaned up the inside as well I highly reccomend Body Dimensions if you need a great body shop! Use them now and you will thank me later