I reserved a mini van for an 8am pickup as I needed to be in NYC by 10:30am. I arrived to AVIS at the schedule time but no one was present at the desk to greet me. I waited several minutes, shouted "hello" a few times, and called 2x thinking the ringer might get someone's attention in the back but no one answered. After about 10 minutes of waiting I walked to the back of the building to find the associate cleaning the van! I couldn't believe it! After getting the associates attention he promptly came inside, assured me that the van was clean and processed my paperwork which took another 10 minutes. To add to my dissatisfaction, I provided a debit card for payment, and he required as a "heightened security requirement per my bank", my FULL SOCIAL SECURITY number. He would not transact without it, and I felt I didn't have a choice since I didn't have my credit card on me. I thought this was an inappropriate request and have since reported it to Bank of America's fraud and security department who confirmed this is not a security requirement per the bank. Now it's 8:35am and the associate pulls the van around to the front of the building, I must note this wasn't quick.... another 5 minutes of waiting. I finally get in the car, there is dust, crumbs, and it just doesn't smell fresh... I refused to accept the van in this condition. I informed the associate whose response to my complaint was "I just spent 45 minutes cleaning it". Well, guess what buddy, it wasn't good enough. This was the icing on the cake, I canceled my reservation. I never received an apology once, it such an unprofessional and disappointing experience. I will NEVER use or recommend this AVIS. I arranged an Uber SUV to NYC which was a pleasant and professional experience. read more