They were very busy and understaffed, but the woman working the desk was pleasant and calm and quick once it was my turn.

How does one leave negative stars? Not only have I wasted two hours of my morning, I still don't have a rental car. I should've known this was going to be an awful experience when I tried calling the location specifically for confirmation the day before 6 TIMES, only to never get an answer. Arrived at 10:30am, my reserved time for pick up, only to be told by another customer there was a wait list and to write my name down on the pad of paper. Mind you the two ladies working behind the desk couldn't be bothered to inform me. Had to leave shortly after noon, because I have to go to work. I was still 7th on the list. They were giving cars out as they were coming in. So no guarantee the larger SUV I reserved was going to be dedicated for my reservation. So now, do I not only need to find another rental on short notice but the hassle and wasted time and money trying to rent from this location is infuriating. Hertz will not be my future choice moving forward. Do yourself a favor and avoid at all costs. read more

I rented a truck for a day and am still paying for it. I returned the truck same day, was on the phone with an agent when I returned it and have had to call back subsequent times because the location I rented the truck hasn't checked it in. So I get threatening texts about them seeking repayment from collections when I paid, filled the truck with gas and did my due diligence. These people are not only ignorant, it's weaponized ignorance and no reps you call will help. I'm so frustrated I've cried, and for what, doing the right and proper thing? Seriously, go anywhere else but here. Horrific experience and a nightmare that keeps going, on, and on. read more

Hertz Rent A Car - Car Rental Near Me - Denver, Colorado

As a President's Circle member, this experience was unacceptable. We waited 35 minutes only to be told the reserved Tesla Model 3 was not available. When I asked for a comparable replacement, the manager Anthony said we would need to pay an additional $25 per day for a Ford Bronco, despite Hertz not honoring the reservation. Instead of apologizing or offering a reasonable solution, the manager said "that's not my problem" and then canceled our reservation. If you want to save yourself the trouble, book elsewhere. read more

Negative customer service. Not even zero. I couldn't even finish q sentence without getting interrupted. Not worth the aaa discount. Car was dirty and a service light on on the dash. read more

DO NOT BOOK WITH THEM. I had a reservation for today and they were low on cars. It would have been ok with me but the man at the counter was obviously fed up with his job. He was rude. Talked to me like it's my fault they didn't have cars-- he even slammed his keyboard. The couple before me had just booked 30 mins prior and got a car! That didn't make sense!!! They went to a lady who tried her best to help them. The man I got was completely rude and honestly should not be doing this job if he can't keep his cool. I'm not a customer who complains and I always understand if it was explained to me but he wanted a fight and didn't even try checking their system. WORST SERVICE. The counter agent was an asshole. read more

Hertz Rent A Car - The rude counter agent - Car Rental Near Me - Denver, Colorado

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I got rid of my vehicle a year or so ago after moving to downtown Denver and have rented for the day from this location about 6 times or so? Typically come in around just after 8AM when they open and get into a vehicle within 10-15 mins with paperwork. Drop off before they close. Super east process, no hassle from any employees at all. read more

DO NOT BOOK HERE!!! If you have a reservation, try to book with someone else. We booked a car for a week long road trip, and the hours listed online, on the front doors, and on the email said 4pm. However, when we arrived at 3:30, they were closing and said they closed at 3pm. The workers were unhelpful and this company always has the worst experiences. Book with anyone else and you'll spare yourself a major headache. read more

Hertz Rent A Car - Listed hours of operation - Car Rental Near Me - Denver, Colorado

Billed me $400 for damage I did not cause. They refuse to provide proof that damage wasn't already there (even though they told me when I returned the vehicle that they would check the cameras and send me photos) and the tiny scratch is below their minimum billable damage threshold. Their customer service is extremely rude, wouldn't let me speak, continuously cut me off when I tried to explain my concerns. read more

I am writing to express my extreme dissatisfaction with my recent experience renting a vehicle from Hertz at the Denver, Colorado, location. Upon arriving at the Hertz facility, we were immediately met with a very long line just to speak with the single employee working at the counter. There were customers lying on the floor waiting, and several people informed us that there were no vehicles available despite having confirmed reservations. It took over an hour just to reach the counter and begin the rental process. After another hour of waiting, our reserved compact vehicle was still unavailable. After nearly two and a half hours, I asked again about the status of our rental car and was informed that no compact vehicles were available. Instead, we were given an extremely large truck. This vehicle was very difficult for my elderly mother to get in and out of, creating both inconvenience and discomfort during our trip. In addition, the truck was far more expensive to fuel upon return than the compact vehicle we had reserved. It was clear that Hertz had oversold its vehicles and did not have enough staff available to properly assist customers. The entire experience was frustrating, stressful, and unacceptable. Due to this experience, I will not rent from Hertz again, and I will strongly discourage others from doing so as well. I hope Hertz takes this complaint seriously and addresses the staffing and reservation issues at this location to prevent other customers from experiencing the same situation. read more

This review is for Hertz car rental on Colfax. I made an arrangement with Tony. When I showed up the next day I was told Tony was no longer at that location. The person at the desk was rude and unhelpful, The car wasn't clean. The windshield full of smeared dead bugs. When asked to clean the windshield this person was rude and made it even worse by smearing the windows. Would never go back there and do not recommend! read more

We waited for over an hour as Gold members to pick up our car, we were supposed to have no wait. We were given no reason as to why they weren't offering their gold counter. There was multiple staff that was not working the counter with a LARGE amount of people waiting. Will not me returning to this location. If I could give 0 I would. I blame their management the actual staff was very kind. read more

Horrible service. Ruined our trip because they wanted to close early. Got a call 40 minutes before our reservation and was told that if we could not arrive 20-30 minutes before our reservation we would lose the car. No other options we're given. 1st of all why let people set a reservation when you're closing? On top of that they start shutting down at 3 when they close at 4? So because the employees are too lazy to honor the reservation time I don't get to go on my father's day trip. Now I'm fighting to get a refund. I will file a BBB report and be disputing the charges on my card. read more

They honored the deal we got beforehand even though it originally showed different in their system. When bringing the car back, they were understanding when we ran into traffic and said they would even wait for us if we were past closing with no penalty. I highly recommend this location. read more

Line out the door. 2 employees in the back who keep coming in and out of what I think is the break room, while 2 employees deal with the line out the door. All four employees need to be assisting customers when the line is out the door and they need a specific line for "returning cars" Phone also rings and rings and rings for 10+ minutes and no one picks up! read more

Hertz (Denver Airport) has a new scam, beware. I returned my rental with a full tank of gas and got the surprise that I was charged $121 for fuel! I read further in the receipt and see: If you were charged for fuel and have a fuel receipt to submit, click here to email us. I have to PROVE that I filled up the tank? Total scam. I will never rent through Hertz again. read more

I have and will never rent from Hertz. After lengthy research, Hertz has failed numerous times in regards to customer service. First, they had people arrested for supposedly stealing a car that they rented. Even when they provided the rental agreement, Hertz had the people arrested. After being sued by numerous customers, Hertz had to pay out millions to settle. And now, this new AI scan of cars is going to cost the company major losses. People will not tolerate being taken advantage of. Corporations are finding ways to take advantage of customers because of their greed. How can we stick it to the customers? And Hertz isn't the only corporation that is finding ways to make huge profits at the cost of customers. Hertz's actions indicate that they need to be audited for some questionable accounting procedures. I retired from accounting, and these actions clearly show a red flag that should be looked into. Since the pandemic, many corporations have done away with customer service. Speak to the AI chat, and a lack of personal interaction with customers makes it difficult to talk to a real person. These actions can cause people to give up, and in the end, the corporation wins with a major profit increase. My advice, shop around when looking to rent a car. Research the company for customer complaints, and look into how they handle disputes. In the end, it will save you a lot of headaches and money Have a nice day. :) read more

VERY DISTASTEFUL MANAGEMENT! Gave me a car that smelled like smoke then charged me for it upon return, they gave me a different price on the phone then when I got to the counter it was $200 more. They didn't know how to close out my contract and they failed to let me know that insurance had to make me a new reservation upon pick up so that I wouldn't be stranded. Because they had attitudes they BANNED me lol. Ive been here to this HERTZ multiple times when ABBY worked here and it was always a great experience. Such SHAME. Oh and They were also rude to other customers who where asking for shuttles from the hertz at the DIA airport in transport to the airport. Management is VERY distasteful and I will be making a call and complaint to corporate! read more

This review is for the Hertz Airport location. I reserved a car (not pre-paid) for three days at the Denver Airport. I CANCELLED the car a few days before the rental date and received a CANCELLATION confirmation from Hertz. I rented a lower-priced car from SIXT at the airport for those three days and flew on to San Jose where I rented an AVIS car for four days. I flew home to Hawaii on October 7. On the morning of October 8, I received an e-mail receipt from HERTZ rental at the Denver Airport that had just been returned after an 8-day rental - $882.11 (charged to my credit card!). I didn't rent that car. I wasn't even in Denver for most of those days! While in Denver for three days, I drove a SIxt CAR. I tried calling the Denver Airport ertz office without success - and then contacted USA Hertz. After a series of calls with long holds - having to speak with supervisors - I finally got them to understand that the charges on my credit card needed to be refunded. They say it may take up to 7 days to process the refund. Note that when you owe them, the charges are processed immediately. I used to believe that HERTZ was the best - not so much anymore - beware when renting from HERTZ Denver - check your credit card account carefully - hang on to any cancellation emails! read more

I gotta say this hertz place gotta be worst car rental I've ever used. Customer service is the worst. They give you attitude when you ask yhem a question, especially employee name christ. If you're not happy there, then look for a new job. read more

This hertz location is the best I've ever been to, thanks to the excellent customer service provided. i want to thank Christian and Alex for all their help in getting me in the right vehicle and addressing any concerns I had. - Winston Crawford read more

Today was my 4th time visiting this Hertz location in the last three months. Every single experience has been exceptional to say the least. I have also been to the Hertz at the Denver airport twice recently and that has not been the case. So here is why you should only visit this location. 1: The staff members go ABOVE AND BEYOND. Especially Audrey. She has been there every time I've needed a car and I'm thankful for that. I have also noticed other staff members providing exceptional customer service every time I've visited, however, I do not know their names. 2: The cars are always cleaned well. We have had issues with this in the past at other locations, and this one really puts in the extra effort for their customers to have a clean car upon arrival. 3: I have had basically every scenario where something in my plans have changed, such as needing the car for a longer period of time, shorter period of time, needing a different car than I originally rented, dates changing.. Every single time I have to call them or request assistance they accommodate me and try to give me a great deal at the same time. 4: The location is pretty small but you can expect efficiency if you're in a rush even if there is a line. read more

Would of recommend this place until dealing with the manager.. I parked my personal car in same place as day prior, to empty out rental to my car. He yelled don't park there. I told him I need to get keys stuff out of car. Which I'm pretty sure he didn't even hear me cause he was still yelling at me . Telling me there is a no parking sign , so #1. as I moved an employee parked right where I was. #2 could of just said there was 2 regular parking spots . Oh and a handicap. As I have handicap plates. # 3 yelled to someone else on lot to not rent to me.. another customer point out to.him employee parked where I just moved from and said we were stupid because obviously car was being check out to another customer... Sadly 2 other employees apologized for him saying he was grump, but that is absolutely no excuse ! read more

Hertz Rent A Car - This man " the manager " totally rude, and un professional.. Which is so sad since the 2 employees we dealt with were super niceamd helpful. - Car Rental Near Me - Denver, Colorado

This is a review for HERTZ DOWNTOWN DENVER, 2001 WELTON. We travel frequently, we have used rental cars for a total of 11.5 weeks in the past year. A car company is defined by their employees and their employees willingness to provide customer service. We want to recognize COLE and CHRISTIAN at the Denver DOWNTOWN location as providing superb customer service. We have utilized Hertz and its competitors over the past year, so we have history with other companies to compare our experience. This Hertz location provided us with a clean, newer Santa Fe that has a nice amount of options. We will enjoy this SUV, Cole and Christian made our summer rental car experience pleasant and efficient. We look forward to doing business with this Hertz location in the future! read more

Hertz called less than one hour before the car was supposed to be picked up to let us know the car had damage and could not be rented out. Customer Service, Cole, was very short and unapologetic. The full size car was booked one month in advance. One hour notice is totally unacceptable. read more

The best rental place with nice people. Most rental companies have employees that are rude even when everything goes well. For example Avis location in Gunnison. I will travel 3 hours just to avoid Molly and the high prices. read more

As all the reviews say, this place only causes traumatic experiences. My mother who has been all over the world and rented hundreds of cars is completely devastated from her experience here. I believe her when she said she's never seen anything like this. By the way, it says please wear a mask on the door outside and nobody's wearing a mask inside all the time, just sometimes when they feel like it. I told her that last time I went to hertz they overcharged me and would not reimburse me for the tank of fuel that I had already filled up. So I just cannot ever recommend hurts again even though my mom wanted to give them a chance. read more

This should be zero stars for the ZERO customer service. This review is tied to a very unpleasant Hertz rental (Denver Airport). The weekend of my daughter's wedding, I wanted to rent a Ford Focus-sized car. The Denver Airport Hertz had a shortage of cars. Dozens of Gold Members had to wait close to an hour to get a car. They finally gave me Jeep Wrangler...very inappropriate vehicle for the father and mother of the bride on a wedding. The next morning, I called the Hertz 800 number and was told I could exchange the Wrangler for a more appropriate vehicle at the Hertz Downtown Denver location. I arrived at the downtown location and saw that they had a number of more appropriate vehicles. I waited for the Hertz rep to finish with the customer ahead of me. I then explained my problem with my current vehicle. After listening to me, the Hertz rep said that, though more-appropriate cars were available, he couldn't take my car for an exchange. He told me that his manager forbids accepting any more airport cars (even though the Hertz phone rep said I could exchange the car there). This is very poor customer service. I recommend you stay away from the Hertz location and Hertz, in general. The customer service they exhibited in prior rentals has vanished. Hertz does not appear to care one bit about its regular or loyal Gold Member customers. DON'T RENT A CAR FROM HERTZ! read more

Ok. I've got to say that the previous reviews of this particular Hertz location had me very nervous. Although I reserved my car well in advance, the stories of missing cars and bad service made me wonder whether or not there would be a car waiting for me when I arrived to pick it up last Sunday morning -- ready to go on our epic journey to Boulder, Estes Park, and 12,000 feet up in Rocky Mountain National Park. No need to worry -- my car was there, it was gassed up, and I received excellent service from the on-site service rep. Because I was nervous about this Hertz location, I showed up at 9:30am instead of my reservation time of 10:00am (zipped over from the ACE Hotel on a Bird scooter). Good move -- I was the only customer there. We got the paperwork done in 5 minutes, then 5 minutes later my car was washed and ready to go. Nice new Kia with amazing gas mileage. We still had half a tank of gas when we got back to Denver International Airport late Monday afternoon (after driving all over God's green earth) to turn in the car. An easy 5 stars. Thank you Hertz from this longtime Gold member, and whoever it was running the office last Sunday morning -- you did a great job! read more

Hertz Rent A Car - Open early Sunday morning -- exactly what the doctor ordered! - Car Rental Near Me - Denver, Colorado

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The customer service representative(the one with no chin. gave us major tude. I don't appreciate the way he was talking to me/ my mom. october-4-2024 read more

They got us a car without a reservation and when the charging port had an issue they easily swapped it out for us. They were also very friendly. read more

I was incorrectly charged for a full tank of gas when I had both a taken a picture of the full tank confirmation at drop-off and could also provide a copy of the receipt from the gas station. I have been trying to get a hold of someone from the Verify team for almost a month now and it's getting incredibly frustrating. The manager that checked me out confidently stated that everything was good to go, and hadn't provided a physical copy of the invoice indicating anything different. read more

I've dealt with Alex at Welton St in Denver every time, he's awesome. Once I was going into the mountains for the weekend, wasn't sure if my plans were canceled while I was in the lobby. Alex waited On me while I sat there figuring out my travel plans. He has always made it an easy process for me considering traveling is stressful enough. read more

Armando was so kind and respectful. Even though we had glass damage to our car window. He was very kind, polite, helpful, and patient as we looked up information. I wish, the world had Armando's. :) WE love Hertz and thank you for the amazing customer service! :) read more

I have an update to my 3/7/2023 review. I sent a complaint to Hertz customer service. Two days later they replied with a boiler plate email that essentially said "sorry, but sometimes we run out of cars". That was it. I am now evaluating my relationship with this company. read more

Worst customer service ever. Had to leave and rent a car from across the street. Save your time and money and go somewhere else.

Today I sold my car and went to pick up my rental car. My rental car pick up time was noon and I arrived to the doors locked and an employee inside very busy on his cellphone. He looked up for a moment to let me know they closed at noon. Excuse me? Why was my pick up time scheduled when they're closed? I called Hertz and an employee began to help me find another pickup location. After 8 minutes on hold they hung up on me. I called again to find out the other locations are also closed already and are all closed tomorrow too. They adjusted my reservation to the next available day two days from now and with two less days on my reservation my new total was $20 more expensive. She put me on hold again and was able to offer me the same rate I originally booked under. 2 less days for the same price. What a bargain. UPDATE: the modified reservation that the agent on the phone made for me was never actually made. I had no reservation made for 2 days later, no notation of the price adjustment, nothing. Customer service was closed so I messaged the agent on Facebook until they left me on read and never answered again. I filed a claim with Hertz asking them to listen to our recorded phone call and was told they'd have the results in a business day and email me (never happened). Instead I was able to cancel my original reservation but had to call back in 48 hours to request a refund. So after having over an hour of time on the phone with Hertz I had to call back a 5th time. 6 days later I still have no refund. read more

Hertz Rent A Car - Facebook messenger with Hertz agent - Car Rental Near Me - Denver, Colorado

We will never use Hertz again. The lack of customer service is appalling! We arrived into Denver on 12.27.23 for a quick winter trip to visit our friends and family living in Colorado. We flew in that morning and arrived on time to pick up our vehicle we had a pre-reservation for. When we arrived, there were 2 people working at the desk and about 10 customers ahead of us. We had to wait 45 minutes outside for our RESERVATION. We finally received the car we reserved, we were rushed through the process and told that when we drop off the keys on 12.30, we'll return them to the desk with an attendant. Great, we were off. There was trash in the vehicle and it was clear it had not been cleaned properly between guests. When we arrived back on 12.30 to return the vehicle, the office was closed. We had been told that they would be open. We were in a rush to get to the airport so we retrieved our luggage out of the vehicle and returned the keys to the lockbox. After the fact, discovering we had left our coats in the backseat. We were very proactive and immediately created a lost and found ticket in their portal. Our friends in Denver offered to pick up these items but we were never given any direction of when they could do so. We checked in via email, phone call, and now reviews. We finally received a response after a google review to send them a Facebook messenger message to which we received this very cold response: "Hello, In accordance with the Terms and Conditions of the rental agreement, The Hertz Corporation is not responsible for personal property left in our vehicles. If items are found, we allow them to be kept in our lost and found at the location for a period of 30 days." Make sure to read through all reviews before setting up a reservation with Hertz! They're a terrible company with the WORST customer service. read more

BIG SHOUTOUT TO ZACH! Amazing human being and and an exceptional agent. He took care of us so efficiently and with the highest standard of customer service. He not only gave us a great car with a great deal, he took the time to write down suggestions for our trip to Boulder and the surrounding areas. Hertz, you need more people like Zach. I can't express enough how kind and welcoming he made us feel. The only criticism I have is the wait time for a vehicle. We had reserved and paid for a car already and still had to wait around 35 minutes at 8am. I wish they had a separate lines for reservation vs no reservation. It shouldn't have been that. Zach did apologize and get us out quickly. THIS MAN DESERVES A RAISE! read more

Customer service is -10 stars. Phone number straight up doesn't work. I called at 2pm on a Thursday, and tried to get to a human, and the automated system straight up hung up on me. When we got to the counter, there was a general sense of incompetence. While we were able to secure a car after a ~30 minute wait, the person in front of us was denied one even though he had a reservation. While I'm glad that we were able to get one, I realized that could have been us on a different day. Here's the kicker though. When we got the car, we found that one of the lights had low tire pressure. We drove it back and asked someone to inflate it for us. But the person inflating it didn't look at his gauge or the recommended PSI, and inflated it to over 2x the recommended PSI (recommended was 36, he inflated it to 65. I'm surprised the tire didn't pop). I told him that he needed to deflate it and his response was "I don't have the tools to deflate the tire." Uhh.. hello? Take a pen, push the pin, and let the air out? Ended up having to do it myself. While I was one of the luckier ones that day, I would say, whatever extra price/time you pay by just going to the airport, it's worth it to avoid this place. Only giving 2 stars because we got lucky, but easily would be -5 stars overall. read more