Waited a long time in the line to get the car. There definitely wasn't any sense of urgency. Used Hertz because it's what I use all the time in the US. Aside from the wait, which wasn't too surprising considering the location and morning rush, the car was great. It was what I expected and was pre-set to English and had an automatic transmission as requested. If you're visitng from another country, don't forget to get your international driver license. They won't ask for it to rent the car, but you should have it in case you get pulled over. read more

They said I returned my car late with incorrect date and time, and forcing me to prove that it was returned at the right time. Scam artists, do not rent with them. read more

Rented a car in 2021 for 3 days and ended up getting FOUR TICKETS and was not notified until now - 2024. Not worth it and Hertz in Rome was not helpful. Just use public transportation. Do not recomend. read more

AVOID AT ALL COSTS!!! I rented a car from Rome Airport. Was quoted a price from Discover Cars...which I paid in advance and included all insurances for damage, etc. I returned the car full and with no damage. The Herrtz employee said I was good to go. I was subsequently charged an additional $432 for a $1,100 weekly rental. I reached out to Hertz Roma who indicated it was for damages. They did not provide any evidence of damage and after working through Discover Cars...which insured against damages...Hertz came back with a response that the $432 was for an extra day after the car was returned 29 minutes late. You read that correctly. $432 for an extra 29 minutes. And Hertz said the case is considered closed. I am now working through the credit card company and alleging fraud. AVOID AT ALL COSTS!!!! AVOID AT ALL COSTS!!!! read more

This is for Dollar which is under Hertz WARNING- don't trust Dollar to fully resolve issues that were their fault. Given the wrong car return address and a phone number that was turned off/not in service and still charged extra for being obligated to keep the car until the next day to return it. We didn't even drive/use the car. We even parked the car there overnight to return the next day! When speaking to dollar, they only refunded a partial amount and when asked to refund the rest for the extra charged day, they told me nothing else could be done. And when we tried so hard on our end to return the car and make things right. Really Dollar? If I could, I would've given 0 stars read more

Beware! Tricky! Bait & switch. Too expensive & totally confusing. Will never rent direct with Hertz in Italy. (I have rented from Hertz in USA successfully and with no problem.) And I have rented in Europe several times before -- All with an outfit called AutoEurope (though car was actually a Hertz rental) and things were fine. (AutoEurope acts as a broker) But renting directly from Hertz in Rome? Very bad idea. Even in Rome I suggest go online and rent through AutoEurope. read more

Mostly Smooth Experience We rented a vehicle in Venice and dropped it off Rome. The one-way fee ($50) was actually quite reasonable compared to what some other companies wanted to charge ($200+). Retrieving the car in Venice was easy. I signed the papers, paid the one-way fee, the gentleman brought the vehicle to the door, and we were on our way. Things weren't quite as smooth in Rome, but then again what is? The biggest problem we had was finding the place to drop off the car. We circled Termini a couple times, then decided to send a scout inside. We were then told where the garage was located (hint: it's in the parking ramp at the Radisson Blu just to the southeast along Via Giovanni Giolitti). Once inside the ramp, getting up to the level where Hertz is located can be a little nerve-wracking in a vehicle larger than a Fiat 500 (the corners are tight). Once at the Hertz location, things were chaotic because it was Friday and lots of people were picking up cars for the weekend. We were told where to park the car, and proceeded to unpack our things. Before we were done, a gentleman looked over the car and said everything was fine. No extra charges ever appeared on my credit card, so everything cost what we were quoted. Things were not perfect, but they went very well for a rental car experience. read more

Never ever get a car from here unless you want to waste 4 hrs of your life. How do you put a trainee on a busy sat. It blows my mind.

We rented a car from Sorrento and needed to drop it off at Hertz in Termini station. Wish I had looked up more information on this rental location as it was not straight forward to return! We returned the car a few days ago on Tuesday evening. We arrived at 6:30 pm and couldn't see any signs to return the car at Termini. I went in to ask and there was NO ONE at the hertz counter in Termini station. The guy at the next counter Europcar told me that Hertz was closed but that we could drop the car off at the parking garage on the 7th floor. He gave me the address and so off we went a few blocks away. To return the car at the parking garage, you need to pull up and get the parking ticket (as if you were parking). Then you drive 7 floors up and damn those corners and turns are tight! We had a fiat 500 car and had trouble turning smoothly so it took us forever to get to 7 as we kept having to back up to make the turns. Before you enter the car rental floors, you need to insert that parking ticket in. Then after you return the car in the designated parking spot, you need to make sure you leave the parking ticket on your dashboard so they know when you returned it. Then you drop off the keys in the Dropbox at the hertz office on the 7th floor. Thank goodness we read the instructions about leaving the ticket on the dashboard as when you approach the office, you see the Dropbox first. So don't return the keys until you read the paper instructions next to it!!! Then you have to walk 7 flights down to exit the garage. Thank god we already dropped off our luggage at our hotel before returning the car. No one was in the office in the parking garage either. So definitely do research if you need to drop or pick up the car here to see if anyone will be present. read more

Terrible place. I am not sure if entire Europe function like this as far as car rental go but avoid this place at all cost. Rude staff. I think they hate Americans in general for whatever reason. After we came back from Italy in September, we kept getting additional handling fees and charges on our credit card. Avoid this place all together and spare yourself a headache. read more

No Gold Service. You might end up on a long line, but the staff is very helpful and courteous. Car was clean and well maintained. read more

Hertz Italiana - Line at Hertz - Car Rental Near Me - Rome, RM

I would avoid renting a car in Italy all together! My first car rental experience in Italy resulted in hundreds of dollars of mystery charges months after the vacation ended. Recently, I rented from Hertz in Rome and again, I keep on getting charges to my credit card, months after my vacation! Take the subways, trains and taxi's... read more

We had to wait three hours to get our car. It ruined our plans, we missed a prepaid tour. Never again!

After renting a vehicle in Italy we have been charged 4 times for supposed fees for hertz to provide our information to authorities ie traffic violations, in calling hertz 800 number and asking to be sent copies of the supposed violations or authorities asking for our information I was told that hertz wouldn't be providing and never would, I will be contacting Amex again to dispute these charges and have them removed, if you google these sham charges you will find that this happens very often and Hertz doesn't give a crap about it. If your considering renting a car from hertz give it a second thought, or actually don't do it. read more

I needed a car to rent due to the fact that I had car issues and needed to leave my car in the shop. I found this location online and I called them and got an estimate for a price for a car for one week. They provided me with a pretty cheap car and the car was also very clean. I had a very good experience with Hertz and If I ever need to rent a car I know where to come. Thank You!! read more

PLEASE DO NOT RENT A CAR AT THIS PLACE. I travel 5-6 times a year and rent cars all the time. This is the worst experience I have ever had. They are stealers. All they look for is to add extra charges when you bring back the car. They pretend that they dont know of the scratches already present on their car and tell you they do not own a copy of the contract, so that they can charge you all the damages already present if you dont have the contract with you on the return day. PLEASE GO SOMEWHERE ELSE read more

Skip Hertz and do your homework before renting a car in Rome. Hertz's left hand doesn't know what it's right hand is up to. The Italians are lovely people but they were not ready to honor the pre-arranged reservation and price that Hertz gave us prior to departing the states. We got there and it was the old "bait and switch". When you're standing in the car rental place with your luggage and they just saw you get out of a cab...you're a bit vulnerable. Our rate quickly went from $175.00 for 3 days to $450.00 for 2 days. This did include insurance and an over-priced GPS; however, the insurance was included in the initial quote as well. Upon returning, Hertz then charged me $76.00 to give my personal information over to Rome's police. Apparently, their finally tuned camera police nabbed me committing a traffic violation...I still do not know what I did because they have not sent me the ticket yet. Hertz charges this "admin" fee to assist Rome in their crafted extortion ring...and the city is still broke! Anyhooo, avoid renting a car if possible...and avoid Hertz in Rome. read more

Dollar car is actually Hertz. This was never explained anywhere on my online rental receipt, and thus caused much time wasted. The hertz agent was not very unhelpful, she would constantly stop serving me to help answer questions for people not in the queue. The car we reserved was obviously not available when I arrived, and I was forced to pay for an upgrade to a four seater, which I was uncomfortable driving because It was a bigger vehicle. The insurance I had purchased online, I was told upon arrival, did not cover me for the possible incidents described online, and i was forced to buy another insurance coverage at the service counter before I could complete the rental. The charge for gas used, I was told, would be covered and charged at a set fee if the car was returned with less than half a tank, at a rate that was much better than the local gas station rates. This was a gross over exaggeration, as the gas station prices were consistently 30-40 cents cheaper than the given rate from Hertz, and i was told I would be charged for a full tank of gas at ~€74 even if the cars tank was half full when returned. This whole process took much longer than expected, and cost me much more than i budgeted for, and therefore I will not use Hertz/Dollar car rental company ever again in the future, and will definitely not recommend this service to anyone traveling abroad as well. read more

SCAM! I promise you they will get you good. If you have no other choice! Follow these rules! RULE 1! Do NOT BE AFRAID TO TAKE PICTURES OF THE ENTIRE CAR WHEN DROP OFF THE CAR! This Hertz location is trying to say i was in an accident with the car and I was not. But i had super coverage and i took pictures so this location might be caught on insurance fraud at this point. Okay Rule 2, THE DRIVE NEEDS TO BRING 3 forms of identity not including credit cards. Rule 3, He Driver needs to bring 3 credit cards with them. Rule 4, Be ready to wait on a long long line after you take a number. That's all I have. Be careful for fraud! they are nice at the counter. You will get an email when you get home saying that you were in a car accident. Hertz is so bad all around. it's not worth it anywhere to rent from them. Best Of Luck. read more

Where to begin with this poorly managed mess. First, you should read the other reviews and see that this is not an isolated problem on a single day. We travel a lot and I've never seen a car rental location so poorly run. We made a reservation through Expedia months in advance. When we arrived at the Rome train station car rental location it was a zoo and we were told to take a number. We waited 2 1/2 hours to pick up our car. We also ended up with a smaller car then we had reserved which they still charged us the same price as the larger car. Here is a sneaky little catch...reserve the car you want online with no problem and when you arrive in Rome at the "Hertz/Dollar/Thrifty train station location find out that they actually require two separate credit cards in the same person's name or you cannot rent that car. We don't carry two separate Visa-MasterCard's. They told us they would rent us a smaller car but would charge us the same price because we had not gone from the Expedia website to their website to read all the fine print. I asked the "manager" if she believes everybody returns to the Dollar/Thrifty/Hertz (they are all the same at this location) website and reads all of the fine print listing every rule and regulation. She said "Yes." As a manager she has no credibility...or customer service skills for that matter. The employees seem very harried and overworked. One employee told us they brought in people who have no reservation agent experience because they needed them. Another employee told us that this location was like this every day of the week. They said that they are generally not allowed breaks through much of the day. One told us that is soon as she was done with us she was going to rush off to the toilet because she had not been allowed to use it all day. By this time it was 2:00 in the afternoon. How can the Hertz Corporation not know about this location putting a serious black mark on their reputation? This mess really earned this one star review. Unfortunate, but accurate and necessary. Shame on you Hertz/Dollar/Thrifty. read more

Hertz are the WORST offenders when it comes to devious (and inconsistent) small print. They will squeeze every penny they can out of you. It's impossible to get them to reply in a timely manner. They will even bend their own rules in order charge you more and make your rental as inconvenient as possible. Hard to believe any company would do that, but Hertz did! Got most of my money back in the end. Had to go through the european car rental conciliation service. read more

I was totally ripped off by this company! the clerk was as nice a pie, all the while she was lying to me. I was overcharged 700 euros! she got me to sign a receipt, I noticed the cost was not right and when questioned she said oh that's just the reserve on the credit card! boy she knew what she was doing got me initial the super cover which I did not ask for! beware, don't sign anything unless it is the right price, no matter what they say! they lie, to get more money out of you! my car for 10 days cost over 2300 Canadian! not impressed... I booked under dollar car rental.. don't use them. read more

Incorrect address given to drop off location causing to be 5 minutes late and charged an extra day. You have lost a customer. Horrible customer service. read more

I expected Hertz wonderful service from the Rome location as well but that is not what I experienced at all! Rude staff at the train station Hertz desk and $100 upgrade fee to get an automatic car was disappointing. Then for two days we tried to reach the Hertz office in Rome because we wanted to drop our car off at a different location. They never answered the phone (for two days!). Hertz customer service confirmed I had the right # and said I could only get assistance by calling the same office which I rented from. read more

Took over a month to get our $1100 deposit back for a car that was returned in perfect condition. Unacceptable generic email response blamed the bank but hertz was witholding the funds and waiting the maximum 31 days before the bank could lodge a dispute. No real customer service. read more

During a stay in Rome this summer, my boyfriend and I reserved a Hertz car from the termini office. We PREPAID for the car. Unfortunately, upon our arrival to pick up the car, the Hertz staff member informed us that they did not have any cars to give us. We were stranded and missed a day of travel because of this. Three weeks, a series of emails and an hour long phone conversation with Hertz corporate, and we still have no refund for our prepaid reservation. The Hertz office in Roma Termini AND Hertz corporate are terrible with customer service. read more

Horrible location to rent. Takes at least 2 hours to make it to counter. Never rent from this place.

The worst !!!! Waited over 2 hours to be called and ended up with a different car then ordered and late for my appointment in Naples. The pick up is a quater of a mile from the counter, the service there was slow, and no english spoken ...NEVER AGAIN read more

TOTAL THIEVES. They have put charges on our credit card multiple times since renting from them, with zero warning or explanation. Have since claimed that we got a traffic ticket while in Rome but have yet to produce proof. We had to cancel our card to get them to stop - investigation pending. Many hours, and perhaps many extra dollars sunk into these total scammers. DO NOT RENT FROM THEM. read more

Budget car rental is a rip off and a total shit show. We rescheduled are car and asked for a confirmation email 5 days in advance and never got the email. They didn't care when we went to get the car and started to add money to are cost. While kids and 80 year olds are waiting in the airport sitting on the floor in a country where they don't speak the language and woke up at 4 AM to get this car. Now we will Miss are tour of Pompeii and be late to check into are house. If I Could rate this a Zero Star I would. This is the worst car rental experience I've ever had and budget didn't give a shit about any of this. Please never this car rental they will screw You over read more

We had a car in May 2015 for 7 days. My wife and I handed the driving licenses at the counter, then specified it's only me, the man, who would be added as a driver, after we found out we will be charged around 12 euros per day for the second driver. So we politely declined having a second driver added. The lady understood and she specifically said 'one driver only'. Then we have been given the contract agreement and that was it. When we returned the car, we weren't made aware of any charges. They took the contract agreement and that was it. Back in the UK we found out we have been charged for the second driver, almost £100. Contacted them by email, they were extremely rude and unprofessional, refusing to process the refund. They're replied very late, or have not replied at all. Had to spend hours trying to find someone to deal with the problem. We are obviously a bit frustrated, we would never use Hertz again. The money was taken fraudulently from my account, it is basically theft. Stay away from Hertz. read more

We made an online reservation and thought that all was would go smoothly. But we had a TERRIBLE experience with Hertz in Rome. When we arrived on time at Termini, there was a long line. No one informed us what was going on. After roughly 45 minutes an unfriendly and unapologetic staff member told us that they were OUT OF CARS ("there is a problem with the streets"). When we told him that we had a reservation for a car, he said we should come back in two hours ("you can walk around in the trainstation - there is a restaurant"). Unfortunately, the day before my credit card was stolen and I asked him whether he would be able to find a solution (something that should have been possible especially since we had paid in advance and my wife had another credit card!). Glad that he found a way to kick us off the waiting list, the person from Hertz told us that without a credit card we would not be able to get the car we had reserved and paid for. When I asked him whether he would at least be able to cancel our reservation and refund us, he said that that would not be possible. (I later called the Hertz hotline and got a partial refund.) Sixt (right next door) immediately and very friendly helped us out: Not only was it not a problem at all to use my wife's credit card and my driver's license (there is a single additional signature we had to make) but also they immediately had a car ready for us. read more

This was the worst rental car experience I have ever had. The staff was very rude, we had to chase them down to get checked out, the car was dirty and had scratches and dents, but they were reluctant to document it. They forgot to give us a ticket to get out of the garage, so we had to back away from the gate and return to the 7th floor for an exit ticket. They tried to make me upgrade the car at more than double the price, because the car wasn't what we reserved, in addition they wanted to charge me for an extra day because I was an hour early for my reservation, but it took us over 2 hours to pick up the car. In the end, I WAS overcharged and I am still trying to get a refund of the money I was overcharged. I will never rent from this place and if Hertz doesn't address the overcharges, I will not rent from Hertz again. read more

Be aware! First of all, if you really can avoid renting a car in Italy, just stay away! Feel free to google it yourself the whole traffic ticket "situation" in the whole country. Take a bus, boat, train or whatever but spare yourself the trouble of dealing with driving in Italy. Now Hertz / Dollar, be prepared to have a $700+ hold on your card for even a $100 total rental charge. If you ask the clerk how long it will take for hertz to remove the hold on your card, they will say 24hrs (when I pick the car up) or 48hrs (when I dropped it off). Just don't believe it nor make plans to use that card if your credit limit is too low. For me it hasn't been a problem since my credit card has a decent credit limit. 7 days later and my credit card still shows the transaction pending and the insulting hold there. When you return the car... that is when it gets very shady. They do a whole walkthrough when you pick it up, make sure to point out any damages to the vehicle. The one I got was in very good shape and fairly new. No problems there. When I returned it, nobody bothered to look at it. I said, let's make sure the car is returned undamaged and their response was they didn't have have time for that. I said ok, please give me a receipt I returned the car undamaged, with a full tank of gas and stating my total charge. Their response was, you will get an email with all that in 24hrs. 7 days later, no e-mail. Long story short, they make sure the car is perfect when you pick it up, they don't care to look at it when you return it, they don't give you a receipt (basic stuff, you buy a bottle of water you get a receipt) and you just sit and wait for who knows how long for an email and to have your card cleared. Very bad experience!!!! read more

Told us they did not have any manual compact available and that the only available car was $200 euros more

Whatever you do, do NOT rent your car from these people! If you think you'll get good service because they operate under the brand Hertz, think again. They are crooks, unprofessional and extremely rude - particularly the guy that runs the shop where you pick up your vehicle. If you rent your car with what they call a broker (ie orbitz etc), they will give you whatever car they want or have available instead of what you ordered - and they will tell you "well next time don't use a broker". I think they forgot that hertz has agreements with those brokers. It took us 3 hours to get a car, got a much smaller car than we paid for, had a terrible service... and we were not the only ones. Every single person there had something to complain about - they got charged 100 euros for gas when they had filled up before refueling, they were given the car of the wrong person, etc. All in all, the most disorganized and rude car rental I've ever experienced in my life. So I understand that this agency is convenient based on location (i.e. You don't have to pay 50 euros in cabs to go to the agency in the airport), but still, don't do it! You'll end up saving a lot of time and money by avoiding this place. Because of this place, I'll avoid hertz all together going forward (even in the US) because I don't understand how they tolerate such bad service. read more

Rented a car in Pisa and accepted and paid SC (Super Cover). The next day got a flat tire on a country road in Tuscany at about 8 pm. Called Hertz customer service, several times actually, had long conversations, lots of promises, none of them true, it took them more than 3 hours to get a tow truck to us from Siena, about 25 km away. It was almost midnight, there was NO SPARE TIRE in the car (!!!) so they had to tow the car instead of just simply changing the tire. Now they hit me with all the expenses, actually tried to collect more than 500 euros extra from my credit card, despite the Super Cover! Their customer service is rude, incompetent and they do not speak English. read more