This location is off the Via Veneto near the top of the street. We needed a one day rental to travel with our group of 4 to Assisi. I will add that we have never driven in Rome before. Our experience was excellent. Sabrina, the agent we dealt with, explained our options for rental including cars available, fuel options, gas or diesel, insurance and rental policies. We declined the insurance because our AMEX covers it. The Citroen we rented was perfect and we traveled about 375K during our round trip. The car was equipped with on board GPS, which she arranged to have set to English prior to our leaving. We opted for the prepaid refueling so we did not have to deal with that. For 160Euros we got a great deal on a good car and were able to visit more in Assisi at our own pace. The only thing I would suggest is that you inquire if the route you are taking has toll roads, so that you are adequately prepared to have the correct funds available. Thank you to Avis and Sabrina on 38A Via Sardegna. We recommend them and would use them again. read more

Scammers! Stay away from AVIS in Rome! After a 12 hour flight, 1:30Hr trying to get through customs, complete pandemonium to find AVIS at the airport we were scammed by the representative. I had rented online for US$365 and ended up paying over US$1200 with unnecessary insurances and other charges that I could not even understand. I had explained to her that my AMEX and Business Platinum covers for insurance and she said it didn't (I travel the world and never had issues since I accept leaving a deposit for a huge amount) but this lady didn't care. She threw a bunch of other charges and could not explain what it was. To make things worse they gave me MG vehicle that had been crashes and when I told the guy who brought the car he just said "take pictures"! Absolutely disgusting! I will NEVER use AVIS again. read more

This is the second time we have used Avis in Europe and the systems were down. Which gave them an excuse to charge us an additional $750 for our rental. Just like others here we were quoted one price and then charged a lot more when we checked out. A classic bait and switch. Illegal business practice if you ask me. When we sent an email (since you can not call international customer service, how convenient) we were originally told 7-14 business days until they resolve, when we followed up it became 15-30 days. So they hold on to my money, make interest on it and I am out the amount they over charged. When I call customer service in the US they are worthless and keep telling me there is nothing they can do. A TERRIBLE and UNETHICAL company that will never get business from me again. read more

The absolutely worst experience ever. None of Avis's offices in Italy work in concert. If you rent the car in Rome and then have trouble in Naples, you will be entirely screwed. whatever you do, do not rely on Avis for insurance. Either go through Expedia and use their insurance, or simply avoid Avis altogether. While your rope car may seem more expensive upfront, in the end, you will lose a fortune if you choose to rent with Avis. Once again, the absolutely worst experience ever. I don't know where he went. read more

First time I received a down grade to be an Avis preferred customer. I used to rent cars from AVIS all of the world and this time I rented a car in Venice. I am totally dissapointed since instead of give me the car I rented they give me a car with a lower category for the same price and completely crushed by hailstorm. read more

if you ever want to get ripped off, feel free to book this place and pay 3x the original amount that you booked for. Fun!! A $300 US dollar booking turned into $1,000 Euros. What you want during a vacation in another country speaking another language is to be cheated. Just sign ! sign! they said without showing the new price. read more

Cheats, they won't take your back unless you give them 30 euros in cash. Please don't rent here, you will be so sorry! read more

Avoid the location. I rented a Mercedes Benz van. Car had many accidents all the doors and panels were marked in the contract from previous accidents. After I returned the car the charged me 500euros for the prior damages and 150 for a full gas tank plus other extras. Avis US is not reading the information provided and they colluding with the Roma location. Use Hertz or other reputable company read more

HELL ON EARTH I rented through expedia for 169 dollars ONLY to be paid on arrival. Waited 1.5 hour to be shuffled between very few employees. Sent from one Budget agent to an Avis agent. Kept claiming their system is not working. Finally sent me to the Preferred location and after another 20 minutes wait I have my car. Returned it after 5 days. There is an EXTRA 100 dollars location surcharge that was applied to bill. No one has mentioned anything about it. I had scratched the back door and immediately on arrival the receiving agent types in few things and immediately comes up with a 469 repair fees (i had declined their insurance because my credit card benefit covers car rentals) I did ask him to provide me with a copy of my rental agreement because it was never sent to me when i took the car. He directs me to the Avis preferred desk. After waiting for 20 mn they send me to their main office. After a 40 minutes wait. I ask for the agent to explain the bill i was made to sign in a hurry by the first agent, to my dismay 469 euros is not the only amount i was charged for repair they have taxes that another 22% and now im paying 589 dollars for a small scratch. I ask how did he determine the cost of repair in a second. No answer. I ask for my rental agreement that i never received and i'm told she can't access it and needs to call customer service. I ask her to call customer service and she states that they only work from 8-6. This place is a JOKE, a rip off, WILL NEVER RENT FROM THAT COMPANY EVER AGAIN. read more

I would love to give ZERO STARS. I am DISGUSTED WITH AVIS. I've gotten my CRedit card company involved and the charge has been disputed. We were charged an additional $300 for a car wash! The car was driven from the rental location to the hotel and then the car sat for 3 days because we carpooled to our business location. On the last day the car was driven back to the rental location at 5am for an early morning flight. They didn't email a receipt like requested. I had to check my credit card to find the charge. This kind of business antics doesn't come at me lightly. We called to discuss the charge but was shot down. I have disputed the charge with my credit card company AND since WE have the ability to control who we use for business car rentals as of 3 days ago.. AVIS HAS BEEN PERMANENTLY REMOVED FROM OUR BUSINESS AUTHORIZED DEALERS. Save yourself the hassle and check with all the OTHER 5 star car rentals in Rome. Enjoy your trip without Avis trying to stick it to you. read more

This company is a scam, there goal is to rip you off and pad the bill, they make false promises like "If you fill the tank we will return the huge fill the tank charge" We rented a basic economy car for 2 days and it cost almost €400, here's how they ripped us off. First, they make you buy their car insurance even though you have car insurance by using your platinum AMEX, and we reside in Rome and have our own car insurance. That's the first €70 they screw you out of. Then while explaining the contract they point out all the fee's they are going to reimburse to you, but need to charge in Italy as we were told "so you can legally rent the car". This is complete nonsense, when you return the car, the fee's and bill padding total about €100. Then you return the car and the point to the contract and they respond and say to bad we scammed you, no reimbursements. We are currently pursuing legal options, stay away from this place. We usually rent from Eurocar nearby and they are honest and fantastic. read more

Horrible experience, cheated at every turn. The folks who work at Avis Rome airport are trained manipulators. We were up-sold without our knowledge, told we were getting a better deal than what we had originally booked and then coerced into signing a contract in Italian (which we don't speak) which Avis then used to uphold their argument that we had agreed to an expensive upgrade. Additionally there was no pre-inspection of the vehicle and we were then charged for damages that we did not cause. I am extremely disappointed that Avis corporate allows this behavior on the part of their Rome office to continue. They have done nothing to help us. The cost of our vehicle was more than triple what we agreed to. read more

We are victims of a scam. Avis Roma via sardegna has copied my signature on an invoice indicating damages for an amount of 568 euros, while the agency has never presented me this bill and said that there was nothing to pay. It's a steal !!! Get away from this agency! read more

I've made a reservation for a specific car type and was told they don't have it and then they pushed me to rent more expensive car. I'll never rent a car from this location again. These people are scammers. read more

DISGRACE, NOT A SERVICE!!! I booked the car through Carrentals.com where the amount showing was stated at USD138 , the total my account was charged was AUD552!!! I was picking up the car from Termini Station in Rome. The customer service was horrendous. I was made to wait for over 1 hour before being served. The Avis Customer Representative hardly spoke any English, presented me with a rental agreement fully written in Italian and made me sign in a hurry. She somehow briefly explained different types of insurances and covers that they provide- I opted for a 30 Euro cover a day and I ended up paying over 44 euro a day + tax. None of this was mentioned by the representative nor was it being mentioned in the Italian agreement signed. After almost 2 hours of waiting plus going through with the payments we were made to walk for another 15 minutes to the location where the car was parked. There we were made to wait another 20-30 mins just to pick up the car keys!! This was my worst experience with a car rental company. I have contacted their customer service to rectify all the charges however they could not even find the agreement in the system so I was advised that they need to contact the Italian office to obtain the agreement and to look at the charges. If I could I would give them ZERO stars!!! read more

A word of warning to those making a trip to Italy and are planning to rent from Avis Budget at Fiumicino Airport in Rome. Do not use these people or if you do, be sure to have your confirmation available and compare it to the agreement. My recent experience, through my own fault, cost me an additional $900. My advice is to read the agreement carefully, as they will add more coverage than is needed. I did not do this, partially because I had been awake for over 24 hours and was in a hurry to reach my final destination. I received no satisfaction from the desk agent when the vehicle was returned , nor could she contact a supervisor for me to discuss the overcharge with. I did contact the USA customer service group who opened a complaint for me. Unfortunately there was very little they could do and all I was given was a $69 credit. My advice is to stear clear of this rental company if possible. read more

MAYDAY!!! AVOID at all costs. Crooks. Trickery. Just Aweful. My advice is just don't use them!!! If i had seen these other reviews before booking I wouldn't have used them. I wouldn't eat at a restaurant with this terrible of a reputation, and won't be using Avis Budget Group from now on either. They lied and scammed me and wouldn't do a thing about it. I'VE MADE A NOTE IN MY PHONE SO I WON'T GET SCAMMED AGAIN! read more

The only reason this gets a star at all is because there is no lower option available. We will never rent from Avis again, at any location worldwide. Our car was broken into, day 1 & everything stolen. We had purchased the full insurance because it's international. We reported it to the police and Avis immediately. They traded us for a different car without a broken window. That's it! It has now been more than 3 months & we have yet to see any compensation! We lost far more than the insurance limit, but still have received nothing! We keep being told no more than 10 days it will be resolved. It is never resolved! Terrible customer service! Also, we ended up extending our trip & still needed a rental car, so we rented with Europcar. HALF THE PRICE!!! Avis costs TWICE what Europcar charges! read more

One star under PROTEST ONLY I'm going to post this stupid email case response on all the social media I possible can as it is a clear example of STUPID Avis behavior. You clearly did not even read the complaint. We called 20 minutes after leaving Rome Avis drop off. Your staff could not find our lovely sunglasses as they fit them perfectly. You are going to add my complaint to the file. Your company when we returned three days later demonstrated how they (You) do not even have a secure place for lost and found as you do not care in the least. Not one procedure is in place to deal with lost items by your customers. NONE. ZERO. WE were shown to a blue metal cabinet on wheels that was outside in the unsecured parking area not inside any of the various secure offices. YOU SEND US A STANDARD BS EMAIL #64B And clearly from standard BS EMAIL #64B have no idea what exactly was in fact our complaint. You are numb to the complaint 100%. NUMB. KEEP FILLING OUT FORMS but do not look for our business in the future you Avis Moron. read more

Returned from Italy a few days ago, how I wish we had more brains prior to going into an agreement to hire a car from Avis at Rome airport. First of all these morons at the desk couldn't give a flying toss as there are no signs anywhere or at least visible to take a number, then to top it off all three of them must have had an important topic of discussion as we were made to wait at least 20 to 30 minutes before we were called to the counter, this is where it all became interesting, we pre booked and paid in full for rental and extra full insurance in Melbourne through Auto Europe. It was pointed out to me by Avis that the insurance we paid is null and void and we must take out insurance on the spot $1053.00 out of pocket, the vehicle we booked was a BMW218D which obviously they didn't have so they offered me an Peugeot 308 downsized but same price. upon collecting the keys I checked out the vehicle all over the passenger side was already damaged in 4 places the rear bumper was dented in and a few other scuff marks all around I returned to the counter to bring it to their attention as no one followed us to document any prior damage prior to pick up, waited another 20 or so minutes to be told OK OK everything OK returned took photos with time and date stamp, on return you already guessed it the knucklehead guiding us to the parking space comes up while unpacking and says oh no damage to car I told him to P**S of returned to the desk showed them the photos and made it quiet clear what my experience with them was not that it mattered. Stay WELL away from these idiots who are nothing but rude lazy SCAMMERS. read more