Weeks ago I used this service. She was late and had a…read morereally nasty attitude. She also charged me extra €50 for city tax. I guess she didn't like Americans. Never again!!!

Prompt, professional, reliable service. I will use them again on my next visit to Rome.read more

Our experience with Rome In Limo was outstanding from start to finish. Jany was straightforward,…read morehonest, and incredibly helpful in planning our private tour of Rome during our cruise stop. She warned us about possible last-minute changes when booking tours through some third-party platforms and recommended a reliable ticket broker for our Vatican Museums and Colosseum tickets in case we were unable to get the tickets ourselves. That advice was extremely helpful. Another huge advantage was that Rome In Limo is licensed to enter the tender area at the Port of Civitavecchia. Our driver, Alberto, was waiting with a sign with my name literally about 50 feet from the ship! With some other companies, you may have to make your way outside the port to meet your driver, which can be a hassle. Alberto was prompt, super friendly, and went above and beyond for us. We were having trouble communicating with the operator of a buggy tour we wanted to arrange at our next stop in Ajaccio, Corsica. Alberto stepped in, spoke with the operator in Italian, and helped us get everything sorted out. We really appreciated him doing that for us! Our guides for the Roman Forum/Colosseum and the Vatican Museums were both excellent. Our Colosseum guide took us through a less-crowded entrance where there was literally no one in front of us. Alberto also handled all of our drop-offs and pickups perfectly. At the Vatican, having a guide allowed us to use the direct passage from the Vatican Museums to St. Peter's Basilica, avoiding another long line outside. It was a long and very hot day, but everything went incredibly smoothly and efficiently. There was even a road closure due to a fire on our way back to the ship, but Alberto was communicating with his network to find the best detour and still got us back to the port with plenty of time to spare. We were able to see and experience so much of Rome in the limited time we had in port. Great planning, excellent guides, and outstanding service from Alberto. We couldn't have asked for a better family experience in Rome!

This company and its drivers are the best in the business. Our family of 4 went to Rome recently…read more We didn't want to rent a car but getting places in your 70's isn't as easy as it was in bygone days when we would just walk. We used this service for the transfer to and from the airport as well as short hops to the train station, the Vatican, and the catacombs. They are punctual and communicate about your upcoming rides so you don't have to wonder if they are going to remember to pick you up. Drivers are friendly and helpful. I wish I could give more stars.

Matteo and his team are gems. I can recommend their services without reservation! We had a wedding…read moreto attend in a small village near Rome, we had six people, five separate transfers to arrange with different passengers and luggage in each transfer, and 4 different locations for pick ups and drop offs. It was a complicated itinerary, and sadly I do not speak Italian. Matteo and his team were extremely helpful, prompt and excellent with their communication. If the need arises we would definitely recommend them again.

We were a large group with inconsistent plans. We ended up using Mia Limo for 5 trips. Every driver…read morewas professional, friendly, and safe. Matteo responded quickly to all our schedule changes. I cannot recommend them highly enough.

Roma Termini is the central train station, metro station and bus terminal in Rome, located on the…read moreeastern side of the historic central area. From the Latin word for baths "thermae", the name for the station "termini" derives its name from the nearby Baths of Diocletian, its ruins open as a museum opposite the street from the station's main entrance. Piazza dei Cinquecento is the large plaza in front of the station, containing a parking lot and bus stands, a tourist info booth. There is an extended length of ruins of an early 4th century BC Roman Servian Wall (a defensive wall encircling the earliest city boundaries) preserved just outside the station. It's viewable directly adjacent on the north edge of the street leaving the station. The design of station with floor-to-ceiling glass panels with a wave pattern allows commuters inside to admire the ruins from inside. Within the station, 29 train platforms mean plenty of train service, making Rome reachable from most major cities in Italy, and cities across Europe. The entrance hall is filled with restaurants, shops, a couple train lounges and a food court upstairs, car rental offices, post office, railway ticket office, and a tourist info desk. In the basement level has more shops including a grocery store, luggage holding service, and bathrooms. To access the platforms, you need to scan your ticket thru the turnstiles or scanned by the security attendants. The departure/arrivals locations and times are listed on the signs at the head of each platform. I purchased my tickets online in advance so only interaction was scanning my ticket which was quick and easy. The inside of station was clean though would say some of the signs to the platforms are a little confusing. You can find departures and arrivals information at: https://www.romatermini.com

It is seriously deceiving just how massive Stazione Termini is until you are actually inside…read morewalking it. It feels less like a standard train station and more like a mega-mall that happens to have tracks attached. The selection of stores, cafes, and markets here is fantastic--you can easily kill an hour shopping or grabbing a great bite to eat while waiting for a departure. Just a heads-up: give yourself plenty of extra time to reach your train. The platforms here are incredibly long, and if your train is assigned to one of the regional tracks or a high-speed engine waiting far down the line, it can be a massive, unexpected walk to get to your carriage. Keep your eyes on the departure boards and don't linger at the shops too long.

Highly recommend this shuttle service. We booked a shared shuttle from Rome city center to…read moreCivitavecchia Cruise Port. What a pleasant and unexpected surprise to be met by a driver, dressed in a nice Italian leisure suit, in a very comfortable Mercedes sedan for just our party of two. He was right on time. Our driver offered us cold bottles of mineral or sparkling water and gave us a minitour from Rome on the way to the cruise terminal. He was so kind to make a short stop at Terrazza del Gianicolo overlooking the city of Rome. What an amazing panoramic view. Thanks for the five star service.

Great transportation between the cruise terminal and the airport. Cool and clean luxury van. Driver…read morewas waiting on us when we exited the terminal.

The non-stop train service connects Rome's Fiumicino Airport (FCO) to the city's central train…read morestation, Roma Termini. The trip takes approx 32 minutes and there is one every 15 minutes. It's €14 per person, which we purchased online. There is a mini-groups discounted fare- 4 tickets in a single transaction for €40. There was 3 of us (€42), so it was kind of annoying we couldn't do the discounted fare.

On Thursday, January 1, 2026, our family of four (myself, my partner, and our two children aged 5…read moreand 4) arrived at Termini from Napoli. We headed to the Leonardo Express platform to catch the Leonardo Express to Fiumicino Airport. The next train was leaving a couple of minutes later. We tried to tap our credit cards on the automatic machines on the platform but they were not working. We asked a Trenitalia employee and a controller, who were talking to each other at the entrance of the train, if it was ok to pay on board, and they said yes, so we decided to board the train immediately. After we found seats on the train, I pulled out my cell phone and purchased tickets online. I saw that we needed to purchase only two tickets since each adult could be accompanied by one child (please see attached copy of the tickets). Just before arriving to Fiumicino Airport, the same controller we had seen when we boarded the train asked for our tickets. I showed her the tickets on my phone and she said "I do not see tickets here". At first I did not understand what she was saying, so I asked her to repeat and explain what the problem was. That is when I realized that, in the rush, I made the mistake of purchasing tickets from Fiumicino to Termini, instead of from Termini to Fiumicino. This is my mistake, I admit it. I tried to explain to the controller that we were not going to use the tickets I had bought (we live in the USA and have no plan to travel back to Rome soon) but she was very rude and made no effort to try and understand that this was just an honest mistake. She then said I had to purchase new tickets and that the cost of each ticket, when purchased on board, is 64 euros per ticket. I was so shocked that I first refused. The controller then threatened to call the airport police if I refused to pay. Having no choice, I paid, using my American Express card to pay the exorbitant amount of 128 euros (please see attached copy of that receipt). This was a total scam. The controller never informed us that purchasing tickets on board cost the astronomical amount of 64 euros per ticket. The controller was rude and discourteous and made no effort at understanding the situation. We were just tourists trying to make our way to the airport, not delinquants trying to get a free ride, but we were treated as if we had deliberately tried to break the law. I complained at the station at the airport and was given an email address to send my complaint. Needless to say, I never received a reply.

Great service, friendly staff. Last minute reservation and took only 10 minutes to arrive…read more We had a private driver in a luxurious car for the standard airport taxi fare. Highly recommended!

I would highly recommend Taxi (NCC) a Roma service. Also, make sure to request for Ariel Lorenzo…read more You can also reach him by whats app as well. I am so happy that someone arranged in advance for Ariel to pick us up from the airport. It was the best way to start off our trip in Roma. Ariel Lorenzo had picked us up on time from the airport and dropped us back off at the airport on time. This gentleman was polite and beyond professional. I believe from the beginning of him picking us up, to the end of him dropping us off at the airport that the service was beyond excellent. My opinion of the taxi service in Amsterdam and Belgium has not been the best. So when we actually came across a taxi cab that was honest, professional and polite I wanted to say thumbs up man, finally, I get a taxi cab that is on point.

Incredible service. On time, kind and professional. Great communication and attention to detail…read more Will use again and highly recommend to all. The price for private transportation is close to what you would pay for a taxi or uber service which was impressive. Truly priceless at the end of the day for security and peace of mind. Thank you to Fabio for his great driving!

This was my first trip to Europe and I traveled with my adult daughter. I booked my tour far in…read moreadvance, and Irene was very accommodating and helpful. She answered all of my questions quickly and completely, and tailored our experience to what we wanted to see and do. My daughter and I booked a pick up from the cruise port of Civitavecchia and tour of Rome. Andrea was there to pick us up promptly and it felt like we had just reconnected with an old friend. He was very knowedgeable and personable. We were able to see all of the main attractions we wanted to see, and he utilized our time well, avoiding traffic. Andrea made reservations for us to enjoy lunch at a local restaurant where we sampled local food and wine. We were also able to go shopping for souvenirs and learn about the history of the area. We ot back to our cruise exhausted but happy from all we had seen and experienced. The following day, Andrea met us at the Naples port and we headed to Pompeii. He had arranged a private guided tour of Pompeii for us, which we thouroughly enjoyed. We then headed to Sorrento for lunch and shopping. It was a wonderful experience and I would definitely utilize their services again when we are able to return to Italy!

Nice and easy once you get on. The route map and schedule are a bit confusing. I am was going to…read morethe Hilton, it seemed like quite a long wait. I had to ask twice to find it because it was not clear to me that is was on the upper level by departures

True enough, the express train leading from Rome's major airport to the city center is easy to…read moretake. I've done that route out & back for nearly all of my five trips to Rome. But on Trip Number Six, last week, I discovered an even EASIER mode of transit. You guessed it! Airport Shuttle Express was recommended to me -- er, rather forced upon me -- as I stood at the kiosk in the train station at the airport, trying to buy a train ticket into town. Although I hate being pressured into buying something by a fast-talking know-it-all, I bent to the will of the lady at the kiosk and agreed to buy a ticket for the shuttle instead of the train. And you know what? It worked fabulously. So much so that my hubby and I reserved seats for our return journey too. On the inbound ride we shared the van with two other couples, thus stopped at two hotels before ours, yet still made it there in the 40 min. estimated by hard-sell kiosk-lady. What's more, we passed some of the best scenery imaginable: we drove by the Pyramid, the Circus Maximus, the Colosseum, down the Corso, past Termini (waving to those poor folks taking the train), and near the Spanish Steps. The driver himself was extremely courteous and even pointed out some of the major monuments as we careened (safely of course) around -- but he didn't chat us up or try to engage us in conversation, which I appreciate after a long flight. When it came time to leave the Eternal City and we had scheduled our shuttle pick-up, the same gentleman was at our hotel waiting for us, calmly munching a saltine, fifteen minutes before our official pick-up time. Beyond punctual! Bottom line: At 40 min. door-to-door (!) and 15€ apiece (hardly more than the express train), not to mention the huge convenience of not having to lug baggage on/off trains and across the massive Termini station (you know how far the airport train parks from the station exit!), there's no question: Airport Shuttle Express is my new ride into Rome.

Great train service throughout the large cities in Italy. I…read moreutilized Trenitalia to travel between Rome and Florence. Once is premium class and nice in Business class. Solid options on both trips. If you have a lot of luggage I would pay more for Business class as there is more room for luggage. Quick service, they offer a snack, water, coffee etc. free WiFi is included with power outlets. One star off as the trains are never on time. Great option for travel.

Extremely disappointing experience with Trenitalia…read more We took InterCity Notte 1959 from Rome to Palermo and paid for a Cuccetta Comfort so we could sleep overnight. Unfortunately, the AC/ventilation in our compartment was barely working. We reported it immediately after boarding and were simply told to wait. After two hours, the cabin was still extremely hot. What made it worse was seeing other passengers being moved to cooler compartments, while we were not offered the same option. My wife is pregnant, and we asked if she could move to an available room because of the heat. We were even willing to pay for the room, despite it not being particularly clean. We weren't asking for a free upgrade--we just wanted a reasonable and comfortable place for her to rest. Our request was refused. Eventually, the staff acknowledged the problem and offered to refund our tickets. The lack of communication and the way this situation was handled were extremely disappointing. If the AC problem was known and other passengers could be moved, I don't understand why our situation wasn't handled the same way, especially with a pregnant passenger involved. We paid for a sleeping accommodation that we could barely use. Very poor customer service and an extremely frustrating experience.