I checked with 3-4 rental agencies for a week-long rental car and AVIS had the lowest price. We…read morewere a family of four with luggage, so it was for a larger size "Mercedese" class vehicle. It was right at $1000 USD's which I considered a great deal with unlimited milage. I got a call a few days before the trip with a couple questions and I was given instruction on how to find the rental car at the airport, and was told to go directly to the car, get in and drive to the gate. And that's exactly what we did, bypassing a lot of counters and people waiting to see agents. I cannot tell you how nice that is after a 11-hour flight to NOT have to wait! Our name was on a board with the car slot number, and we went straight to it, loaded, drove to the gate, gave the gentleman our ticket and rental agreement that was in the car, and off we went into the wild land of Italy. The car did have prior damage along one side so I took some pictures. I had purchased the insurance, so I was not concerned. The car was fantastic. DS Automotive Hybrid 4WD, and we needed the 4WD more than we thought. Drop off was even easier. I watched a YouTube video to know what I was getting into, and we drove straight to building A level 2 (which is 3 in the US, Italy starts at 0). An agent was waiting and greeted us. Very nice. It was not at a full tank but I had chosen the option to not have to return it with a full tank. I explained I had not done the damage along the side of the car and he shrugged and said it was not a problem. He spoke English BTW, which we found to be rare actually. He showed me the receipt and it was just a little more than what was agreed to and I signed it and got an email receipt. Maybe it was because of the class of car I rented, I don't know, but we were given VIP treatment in a foreign country which was greatly appreciated and not expected. Thank you AVIS for making our trip great. I put 840km on that car!

We rented a Toyota Aygo for a week from these folks. A solid and very economical little car…read more Service was good from the facility and the prices were good as well. Now on to what you really need before you rent a car in Italy: Jim's tips for driving in Italy or learning through trial by fire: Driving in Italy is like entering a crowded party with random people dancing in the mix...and you are trying to get to the bathroom on the other side of the hall...just jump in and go, do not stop for any reason, keep moving and blend with the cooperative dance that is driving in Italy. Surge forward as opportunities present themselves, yield on occasion to others whose individual dance has more momentum carrying them through your path, break out a complimentary move with other drivers as needed to keep the rhythm of the dance going and press on. Stop signs are rare and strictly for decoration...pay no attention other than veering around cross traffic in harmony with them veering around you. Red lights are also not very common except in major cities...they are generally treated sort of like we treat stop signs. Traffic circles or rotaries are common and the same rules apply - just wade in and adjust to the other traffic as you go. Speed limits are just meaningless numbers on a sign...possibly part of some ancient Italian geographical version of Sudoku. Pay attention to the locals...if all the cars around you slow down...follow suit. This means they know there is a photo radar or Polizia control (known as a tutoring zone) ahead. Slow down with the crowd and admire the snazzy uniforms of the local law enforcement. Lane lines are actually abstract markings on the road surface indicating that some historical site can be found nearby. Every road and every lane is a passing zone except tunnels - tunnel traffic operates in what is know as a "modified American rules zone", behave accordingly. You may find yourself from time to time navigating your car through what will feel like a street fair that is also holding a flea market and mardi gras - in a space about as wide as your master bedroom closet. You will be doing this with oncoming traffic and scooters buzzing around like worker bees scurrying off to get the pollen back to the hive. Take a deep breath, keep moving, watch your mirrors (brushing market stalls and pedestrians is ok, actually knocking them over is not) and when you reach the other side and can pause, take three deep breaths and change your undergarments. Driving in Rome: don't. Use a Taxi - the local Taxi drivers are amazing and Taxi's in Rome are actually cheaper than Uber. If you do decide to press on and drive in Rome...don't. Use a freaking Taxi. Seriously. While I compared driving in Italy to working your way through a crowded party I would describe driving in Rome as navigating a mosh pit full of tweakers handling snakes and juggling chainsaws. Don't do it. If you have a car...leave it a few kilometers away from the city center and take a Taxi. I mean it. Driving in Rome will take 1 year off of your life for every hour you spend doing it. A special note about scooters. They are everywhere and they are not equipped with brakes. Operators simply lean and swerve around other traffic without hesitating or attempting to stop. In Rome they make up about 60% of the vehicles with the other 40% being split between cars and tour buses. If you choose to rent a scooter...I applaud you. Also please add me in your will. By the way the pavers (basalt blocks in many urban areas including Rome) are wicked slippery when wet. Have some kind of navigation system...and paper maps as back-up. Google maps works ok 80% of the time in the countryside and 65% of the time in Rome. The other portion of time is part of your adventure...enjoy. Try not to get dizzy when you look at Google Maps and it is just spinning in circles and changing it's route constantly. As for rental cars...go with the smallest car you can manage. Between the tiny roads and the fact that fuel is more expensive than wine you will be very happy you did. Overall the drivers in Italy are the most skilled and courteous I have ever seen anywhere and after the first day, I loved it.

Waited a long time in the line to get the car. There definitely wasn't any sense of urgency. Used…read moreHertz because it's what I use all the time in the US. Aside from the wait, which wasn't too surprising considering the location and morning rush, the car was great. It was what I expected and was pre-set to English and had an automatic transmission as requested. If you're visitng from another country, don't forget to get your international driver license. They won't ask for it to rent the car, but you should have it in case you get pulled over.

They said I returned my car late with incorrect date and time, and forcing me to prove that it was…read morereturned at the right time. Scam artists, do not rent with them.

This location is off the Via Veneto near the top of the street. We needed a one day rental to…read moretravel with our group of 4 to Assisi. I will add that we have never driven in Rome before. Our experience was excellent. Sabrina, the agent we dealt with, explained our options for rental including cars available, fuel options, gas or diesel, insurance and rental policies. We declined the insurance because our AMEX covers it. The Citroen we rented was perfect and we traveled about 375K during our round trip. The car was equipped with on board GPS, which she arranged to have set to English prior to our leaving. We opted for the prepaid refueling so we did not have to deal with that. For 160Euros we got a great deal on a good car and were able to visit more in Assisi at our own pace. The only thing I would suggest is that you inquire if the route you are taking has toll roads, so that you are adequately prepared to have the correct funds available. Thank you to Avis and Sabrina on 38A Via Sardegna. We recommend them and would use them again.

Scammers! Stay away from AVIS in Rome! After a 12 hour…read moreflight, 1:30Hr trying to get through customs, complete pandemonium to find AVIS at the airport we were scammed by the representative. I had rented online for US$365 and ended up paying over US$1200 with unnecessary insurances and other charges that I could not even understand. I had explained to her that my AMEX and Business Platinum covers for insurance and she said it didn't (I travel the world and never had issues since I accept leaving a deposit for a huge amount) but this lady didn't care. She threw a bunch of other charges and could not explain what it was. To make things worse they gave me MG vehicle that had been crashes and when I told the guy who brought the car he just said "take pictures"! Absolutely disgusting! I will NEVER use AVIS again.

Do not rent from this location, it's a rip off. Several red flags…read more 1. Lots of damage on the car, including the front right tire being very worn but was told not to worry about it and I'd been upgraded so this was the car I was having. 2. The car only last an hour and a half before breaking down. Catastrophic failure of the engine on the freeway leaving me stranded for five hours while Avis sorted it out. This rental location was no help at all during this. Side note; the guy at the rental location seemed very keen to make sure I knew the roadside assistance number. Showed it to me at least three times. A conspiracy theorist might say he knew the car was on the way out. Painful. 3. The car did not include a full tank of gas. Was given some story about being unable to fill it up that day so to just bring it back at roughly the same level and there would be no issues (I have rented regularly from Avis for over a decade and never heard of this before). Had the car ever made it back to Rome I am imagining I would have experienced the same as others on excess refuelling charges. 4. We arrived at 8.45am and it said it was closed, even though the opening time is listed as 8.30am. We waited there until 9.10am when a guy who had been standing just down the street the whole time walked over and opened it up. Made no sense. Ultimately, and along with the other reviews of this location, cannot recommend this Avis. It's chaotic and feels dodgy. Get a cab to the airport and suck up the location fees; you'll save yourself a lot of hassle, money, and time. No doubt there will be a response from the location with a list of excuses. My experience stands as terrible and not what we expect when renting from Avis.

Terrible location, do not rent from here. Car was a mess, including some tire wall damage that…read morelooked dangerous, but they refused to provide an alternative. They tried to add on the full insurance package (an extra €300) even though I had clearly not included this when I booked it online. Didn't even have a full tank of gas. Total mess of an experience and felt very suspect.

DO NOT RENT FROM HERE - they are scammers They will try to…read morecharge you for damages you did not do Do yourself a favor and use a different rental company

I rented from Sixt Italy and experienced a scam. Arriving late, my reserved car was gone, and I was…read moregiven a "free upgrade" that was full of scratches and dents. Staff told me that the damage it was already documented in detail. On return, Sixt claimed their scanner in Rome found new scratches and demanded nearly $3,500, providing blurry black-and-white photo copies. The car was never scanned when I picked it up in Genoa, showing their process is unfair. Sixt repeatedly rents out damaged cars and charges new customers for the same issues without repairs. This is fraudulent business, not car rental. Similar lawsuits hit Sixt in the U.S., and tourists in Italy should beware--this scam is spreading.

Total scam. Booked online for $400 for a car that fits 5 passengers, months in advance. Arrived and…read morewas told the car wasn't available and the only option that fits 5 is $1000 MORE than I already paid - so, over 3x the original price. It wasn't a special, fancy car. Pretty comparable to the one I rented. Just way more and I had zero choice with 5 people standing there at the beginning of our vacation, than to give into their extortion.

Avoid this company. They reserve inexpensive cars, but when you arrive, they claim the car isn't…read moreavailable and push you into a significantly pricier option. When I went to pick up my car, the same thing happened to everyone there

I have Hertz Platinum status but this location did not acknowledge any of my benefits. I was…read moreguaranteed a specific car in their stock and when I arrived, it was a lower class car for same price. It was too small for my group but there were no alternatives that were any better. Extremely disappointing albeit the staff was affable.

Every time I come here it's so simple. I like to book in the…read morestates and I make sure I have everything in the booking before flying. I do not change any of the booking. Insurance is mandatory in Italy. If you need full coverage so that you don't have to pay the deductible of $2000 go ahead. I always decline and I drive carefully.

This was the worst experience I've ever had with a car rental service. First, I waited over 40…read moreminutes in line at their main desk, followed by additional time for processing. After that, we were sent to the garage to pick up the car. The wait there was shorter, about 15-20 minutes. We finally received the car, a Volkswagen--solid vehicle. However, as soon as I got in and tried to adjust the mirrors, one of them wouldn't move. I mentioned that it wasn't safe to drive without proper visibility, but they didn't seem too concerned, although they did try to find another car. Up until that point, despite the slow service, it wasn't a terrible experience, and the staff had been friendly. Things took a turn for the worse when the manager got involved. There were no equivalent replacements available, so we reluctantly settled for the car since we could still see well enough. When I went to get in the car, I noticed a puddle of water beneath it. I pointed it out, but they insisted it was just condensation from the air conditioning. I was skeptical because the puddle wasn't small, but I was dismissed. Frustrated, I left and hoped for the best. After 20 minutes of driving, the engine light came on, and I had to turn around and return to the airport, all while being on hold with their customer service, which was pointless since no one answered. By the time we got back to the airport, they gave us a Fiat 500 as a replacement, claiming it was in the same class. That car was awful--unstable, light, and difficult to drive. While the staff was still trying to be helpful, the real issue was with the manager, who demonstrated terrible customer service. He avoided speaking to us and, after we returned the car with the coolant leak, had the audacity to suggest that if we wanted a better car, we could pay an extra €10 a day for an upgrade. I was speechless. Exhausted from a long flight, I didn't have the energy to deal with any more nonsense. Ironically, the Fiat also had issues--the alignment was off, and it constantly veered to one side, making highway driving tiring and uncomfortable. In short, terrible customer service (mainly from the manager, though the other staff tried to help and were nice), unreliable cars, and an overall miserable experience. I highly recommend avoiding this company--and, by the way, Dollar and Hertz are under the same umbrella, so steer clear of them too!

Weeks ago I used this service. She was late and had a…read morereally nasty attitude. She also charged me extra €50 for city tax. I guess she didn't like Americans. Never again!!!

Prompt, professional, reliable service. I will use them again on my next visit to Rome.read more