***WARNING*** DO NOT USE THIS COMPANY!!!! WE GOT SCAMMED!!!
There are far better options than this company. We used them while in Rome and it was horrible!!! Driver spoke very little English, major communication issues, reckless driving, kept using a translator on his phone to communicate, almost got into several accidents between the translator, texting and lack of experience. So unsafe with little kids in the car, we were terrified!!!
Left us at the Vatican for over 3 hours, had to turn our cell service on to locate him, gave us wrong ticket information, then had to walk over a mile to get to the van, not sure why we hired a driver. He kept talking about how the other companies/drivers get priority parking and he has to park far away. The few sites we saw, we had to walk a far distance since he was not familiar with parking, streets, etc. Wish we had used another company!!!
Most of the tour was drive-by and no time to stop since he left us and then got lost several times! He kept apologizing that we didn't see 1/2 the sites that we were suppose to & then decided to take us back to the ship early...WHAT?! It was the most awful day of our cruise and we cannot get that back. Complete waste of money!
The owner, Andrea and his assistant, Irene knew of the situation throughout the day. The driver had phoned them several times to inform them of issues. Both the owner and Irene stated we had to pay in full in order to board the ship, but they would make it right. THEY DID NOT!!! THEY LIED!
THEY AGREED TO REFUND 50% VIA EMAIL, BASED ON THE COMPLETE LACK OF CONTRACT/TOUR, HOWEVER, THEY HAVE NEVER STOOD BY THEIR WRITTEN PROMISE!!! NO REFUND TO DATE!!!
DON'T LET THIS HAPPEN TO YOU!!! THE OTHER TOUR OPERATORS ARE WAY MORE PROFESSIONAL AND KNOWLEDGABLE!!! DON'T TAKE A CHANCE WITH THIS COMPANY & RUIN YOUR TRIP!!!
THIS COMPANY IS UNETHICAL, UNORGANIZED & UNPROFESSIONAL!!! read more