DO NOT RENT FROM HERE - they are scammers They will try to…read morecharge you for damages you did not do Do yourself a favor and use a different rental company

I rented from Sixt Italy and experienced a scam. Arriving late, my reserved car was gone, and I was…read moregiven a "free upgrade" that was full of scratches and dents. Staff told me that the damage it was already documented in detail. On return, Sixt claimed their scanner in Rome found new scratches and demanded nearly $3,500, providing blurry black-and-white photo copies. The car was never scanned when I picked it up in Genoa, showing their process is unfair. Sixt repeatedly rents out damaged cars and charges new customers for the same issues without repairs. This is fraudulent business, not car rental. Similar lawsuits hit Sixt in the U.S., and tourists in Italy should beware--this scam is spreading.

I checked with 3-4 rental agencies for a week-long rental car and AVIS had the lowest price. We…read morewere a family of four with luggage, so it was for a larger size "Mercedese" class vehicle. It was right at $1000 USD's which I considered a great deal with unlimited milage. I got a call a few days before the trip with a couple questions and I was given instruction on how to find the rental car at the airport, and was told to go directly to the car, get in and drive to the gate. And that's exactly what we did, bypassing a lot of counters and people waiting to see agents. I cannot tell you how nice that is after a 11-hour flight to NOT have to wait! Our name was on a board with the car slot number, and we went straight to it, loaded, drove to the gate, gave the gentleman our ticket and rental agreement that was in the car, and off we went into the wild land of Italy. The car did have prior damage along one side so I took some pictures. I had purchased the insurance, so I was not concerned. The car was fantastic. DS Automotive Hybrid 4WD, and we needed the 4WD more than we thought. Drop off was even easier. I watched a YouTube video to know what I was getting into, and we drove straight to building A level 2 (which is 3 in the US, Italy starts at 0). An agent was waiting and greeted us. Very nice. It was not at a full tank but I had chosen the option to not have to return it with a full tank. I explained I had not done the damage along the side of the car and he shrugged and said it was not a problem. He spoke English BTW, which we found to be rare actually. He showed me the receipt and it was just a little more than what was agreed to and I signed it and got an email receipt. Maybe it was because of the class of car I rented, I don't know, but we were given VIP treatment in a foreign country which was greatly appreciated and not expected. Thank you AVIS for making our trip great. I put 840km on that car!

We rented a Toyota Aygo for a week from these folks. A solid and very economical little car…read more Service was good from the facility and the prices were good as well. Now on to what you really need before you rent a car in Italy: Jim's tips for driving in Italy or learning through trial by fire: Driving in Italy is like entering a crowded party with random people dancing in the mix...and you are trying to get to the bathroom on the other side of the hall...just jump in and go, do not stop for any reason, keep moving and blend with the cooperative dance that is driving in Italy. Surge forward as opportunities present themselves, yield on occasion to others whose individual dance has more momentum carrying them through your path, break out a complimentary move with other drivers as needed to keep the rhythm of the dance going and press on. Stop signs are rare and strictly for decoration...pay no attention other than veering around cross traffic in harmony with them veering around you. Red lights are also not very common except in major cities...they are generally treated sort of like we treat stop signs. Traffic circles or rotaries are common and the same rules apply - just wade in and adjust to the other traffic as you go. Speed limits are just meaningless numbers on a sign...possibly part of some ancient Italian geographical version of Sudoku. Pay attention to the locals...if all the cars around you slow down...follow suit. This means they know there is a photo radar or Polizia control (known as a tutoring zone) ahead. Slow down with the crowd and admire the snazzy uniforms of the local law enforcement. Lane lines are actually abstract markings on the road surface indicating that some historical site can be found nearby. Every road and every lane is a passing zone except tunnels - tunnel traffic operates in what is know as a "modified American rules zone", behave accordingly. You may find yourself from time to time navigating your car through what will feel like a street fair that is also holding a flea market and mardi gras - in a space about as wide as your master bedroom closet. You will be doing this with oncoming traffic and scooters buzzing around like worker bees scurrying off to get the pollen back to the hive. Take a deep breath, keep moving, watch your mirrors (brushing market stalls and pedestrians is ok, actually knocking them over is not) and when you reach the other side and can pause, take three deep breaths and change your undergarments. Driving in Rome: don't. Use a Taxi - the local Taxi drivers are amazing and Taxi's in Rome are actually cheaper than Uber. If you do decide to press on and drive in Rome...don't. Use a freaking Taxi. Seriously. While I compared driving in Italy to working your way through a crowded party I would describe driving in Rome as navigating a mosh pit full of tweakers handling snakes and juggling chainsaws. Don't do it. If you have a car...leave it a few kilometers away from the city center and take a Taxi. I mean it. Driving in Rome will take 1 year off of your life for every hour you spend doing it. A special note about scooters. They are everywhere and they are not equipped with brakes. Operators simply lean and swerve around other traffic without hesitating or attempting to stop. In Rome they make up about 60% of the vehicles with the other 40% being split between cars and tour buses. If you choose to rent a scooter...I applaud you. Also please add me in your will. By the way the pavers (basalt blocks in many urban areas including Rome) are wicked slippery when wet. Have some kind of navigation system...and paper maps as back-up. Google maps works ok 80% of the time in the countryside and 65% of the time in Rome. The other portion of time is part of your adventure...enjoy. Try not to get dizzy when you look at Google Maps and it is just spinning in circles and changing it's route constantly. As for rental cars...go with the smallest car you can manage. Between the tiny roads and the fact that fuel is more expensive than wine you will be very happy you did. Overall the drivers in Italy are the most skilled and courteous I have ever seen anywhere and after the first day, I loved it.

Pure poison. Car was nice, and no issues. First inkling was some extra charge at the airport…read morebecause our reservation was still two hours in the future. No big deal, but they forced a different rental of a more expensive car for about 100 Euros more. Walking through the garage we saw dozens of the smaller car we rented. But was glad we got the huge Fiat. Bigger problem came later upon returning the car after hours and dropping off the key. Later they charged an 'admin' fee for non-existent damage to the car. Also the claim of two traffic offenses so far with 'admin' fees apart from the supposed tickets. No proof whatsoever of the camera traffic tickets, but in fairness it is possible. What's most odd is they charge 45 euros for every little thing with zero, none, no explanation until you call the American office in New Jersey and you get some real, and some fake info. Their claim of damage was 100% false, not a scratch, not a chance of any scuff mark, NOTHING. If you ever leave a car in their lot in Rome, take pictures! I thought about that but we were loaded down and in a hurry. The parking structure is very confusing, but we finally found precisely the correct drop off spot.

Keep away. I rented a small car at Roma Termini rental office just for one day to go to Pompei…read more First they proposed full cover insurance for additional E14 a day. I agreed to pay. After I returned the car after just one day the guy collecting the vehicle went straight to the right mirror and pulled a small piece of plastic out of it claiming it my damage, but I will not be charged, because I have the insurance. I am sure some previous customer had to do this damage or they did it themselves. I could not do this, because somebody picked the piece of plastic thorn off the mirror and inserted it to its place, so that it was barely visible. I would remember if I did it. After I returned home I checked my bank account to find that they charged extra E100 for something. I tried to contact their customer service in Italy. I was given some phone number but it was too short. I called again and got a different number, but it was unreachable too. Then I called Europcar in France. They were more helpful. They found the record of my rental and told me I was charged not for the damage, but for "damage administration fee" E100. The email address in the record was purposely overwritten with random digits, so I did not receive any receipt. So the price of rental was E50, insurance E14, but they charged me extra E100. I feel dissatisfied, robbed of E100 and they do not even pick up the phone. E100 is not worth of my time I would have to invest to chase them. So I will just paste this over a few portals to make customers aware what they do.

It's been 16 years since our trip to Italy, but I have one of those picture frames that you load…read moreyour own pictures, and my favorite traveling memories are always from this trip. We booked with Rome in Limo for 3 cities, and by far, all of our tours blew away what any of the other cruise passengers were able to experience. Grazie per i ricordi Duman! I will never forget walking thru the Medici Gates and not a single soul was on the Field of Miracles, because our group didn't have to wait for 60-80 passengers to load up in the tour bus. And then our incredible Tour guides at the Vatican and Pompeii. So knowledgeable and no struggling in a crowd to hear what they are saying or trying to ask a question, because hey it's just our cozy group of 8. If you are a cruise passenger, get on your roll call and team up with a small group of your other passengers and book with Rome in Limo for the most amazing tours you could ever dream of.

This company and its drivers are the best in the business. Our family of 4 went to Rome recently…read more We didn't want to rent a car but getting places in your 70's isn't as easy as it was in bygone days when we would just walk. We used this service for the transfer to and from the airport as well as short hops to the train station, the Vatican, and the catacombs. They are punctual and communicate about your upcoming rides so you don't have to wonder if they are going to remember to pick you up. Drivers are friendly and helpful. I wish I could give more stars.

Do not rent from this location, it's a rip off. Several red flags…read more 1. Lots of damage on the car, including the front right tire being very worn but was told not to worry about it and I'd been upgraded so this was the car I was having. 2. The car only last an hour and a half before breaking down. Catastrophic failure of the engine on the freeway leaving me stranded for five hours while Avis sorted it out. This rental location was no help at all during this. Side note; the guy at the rental location seemed very keen to make sure I knew the roadside assistance number. Showed it to me at least three times. A conspiracy theorist might say he knew the car was on the way out. Painful. 3. The car did not include a full tank of gas. Was given some story about being unable to fill it up that day so to just bring it back at roughly the same level and there would be no issues (I have rented regularly from Avis for over a decade and never heard of this before). Had the car ever made it back to Rome I am imagining I would have experienced the same as others on excess refuelling charges. 4. We arrived at 8.45am and it said it was closed, even though the opening time is listed as 8.30am. We waited there until 9.10am when a guy who had been standing just down the street the whole time walked over and opened it up. Made no sense. Ultimately, and along with the other reviews of this location, cannot recommend this Avis. It's chaotic and feels dodgy. Get a cab to the airport and suck up the location fees; you'll save yourself a lot of hassle, money, and time. No doubt there will be a response from the location with a list of excuses. My experience stands as terrible and not what we expect when renting from Avis.

Terrible location, do not rent from here. Car was a mess, including some tire wall damage that…read morelooked dangerous, but they refused to provide an alternative. They tried to add on the full insurance package (an extra €300) even though I had clearly not included this when I booked it online. Didn't even have a full tank of gas. Total mess of an experience and felt very suspect.

Weeks ago I used this service. She was late and had a…read morereally nasty attitude. She also charged me extra €50 for city tax. I guess she didn't like Americans. Never again!!!

Prompt, professional, reliable service. I will use them again on my next visit to Rome.read more

Waited a long time in the line to get the car. There definitely wasn't any sense of urgency. Used…read moreHertz because it's what I use all the time in the US. Aside from the wait, which wasn't too surprising considering the location and morning rush, the car was great. It was what I expected and was pre-set to English and had an automatic transmission as requested. If you're visitng from another country, don't forget to get your international driver license. They won't ask for it to rent the car, but you should have it in case you get pulled over.

They said I returned my car late with incorrect date and time, and forcing me to prove that it was…read morereturned at the right time. Scam artists, do not rent with them.