DO NOT RENT FROM HERE - they are scammers They will try to charge you for damages you did not do Do yourself a favor and use a different rental company read more

I rented from Sixt Italy and experienced a scam. Arriving late, my reserved car was gone, and I was given a "free upgrade" that was full of scratches and dents. Staff told me that the damage it was already documented in detail. On return, Sixt claimed their scanner in Rome found new scratches and demanded nearly $3,500, providing blurry black-and-white photo copies. The car was never scanned when I picked it up in Genoa, showing their process is unfair. Sixt repeatedly rents out damaged cars and charges new customers for the same issues without repairs. This is fraudulent business, not car rental. Similar lawsuits hit Sixt in the U.S., and tourists in Italy should beware--this scam is spreading. read more

The customer service is 5 stars but the pricing and hidden costs are well below that. If you are renting a car in Europe (Italy) be aware that your final bill will magically be whatever you thought it was going to be plus the deposit.. they will tell you it's not but trust me it will be. Definitely get the full insurance of traveling abroad. Yes your credit card may cover it but the peace of mind with having double coverage is worth it. read more

Customer service was horrible! No roadside assistance despite paying over $500.00 extra for insurance. Left stranded for over six hours ftom a flat tire, only to discover there was no spare tire, only a "patch kit"? Ended up leaving the rental car in nieboring town, taking a $300.00 dollar five person taxi around midnight to get my family back to our hotel. Spent three hours the next day leaving messages and trying to speak to anyone who would help me? Ended up taking another $85.00 taxi, $45.00 ferry and a miserable 45 minute walk to get to another Sixt location in another town to pu a 2nd rental car. Dropped off/returned the 2nd rental car in Rome, did a complete walk around with the return agent and filed multiple complaints about roadside assistance and customer service being horrible! Was told by multiple Sixt employees that my 1st taxi fare would be reimbursed? Been home three weeks, still sending emails and waiting? No refund?? Received an agressive email that "there was damage found" on the 2nd rental car, returned in Rome? Only to see that every other customer review states the same complaint: extra charges, made up damage, and pressure to upgrade and take extra insurance? Worst car rental experience in 40 years of renting cars! Would not recommend Sixt to anyone! This ruined my vacation, was a rip off and Sixt should not be working with Expidia where it was originally booked. Makes Expedia look terrible being affiliated with Sixt. Wish I had seem all the negative reviews of Sixt before I booked them! Will never make this mistake again! Beware, don't rent anything from Sixt, one of the worst travel decisions i ever made!!! read more

SiXT is the worst rental car company I have ever engaged. The company along with its representative are all just looking to thug tourist with excess charges. Rented a car with them for a day in Paris, and this turned into a year long trauma for me with multiple charges which I landed up paying for. Paid over $500 to SiXT at the end for rental, damages and tickets. This is after the car broke down in the middle of the highway, standing me 4 hours away from Paris. SiXT representative tried to thug me for 300 euros in cash. SiXT did not refund me the rental charge for the day which they promised they would. They removed it for a couple weeks and put the charge right back to my card a few weeks later. Then six month later they charged me for an additional 280 euros for damages. Read my story - my complaint below written to SiXT and what happened. -- I rented with SiXT on Nov 12th, from the 14 Gare Montparnesse train station location. Attaching the contract agreement for your references. While returning on my journey the Toyota Corolla broke down on N175 highway 4 hours away from Paris. The engine lights came on and a flashing message indicating no power to the brake and engine. The car came to a complete halt in the middle of the highway. Luckily I was able to pull over on the side between the highway and an exit ramp. Police were called and I was towed away. After waiting 4 hours with my wife and 2 kids at a tow station, SIXT assist was finally able to find me a Taxi back home. However, the SiXT agent was not able to process the full payment of the taxi and I had to pay 330 euro in cash for the difference. I have never experienced a rental car break down like this. My family was stranded in the middle of the highway after dark, in a very dangerous situation with ongoing traffic. Additionally, we waited 4 hours to be towed away and finally get a taxi home which now is charging me 330 euros in cash. This has been an extremely bad and dangerous experience for my wife, 2 kids and myself. I would like a request a full reimbursement of the following charges - 1. Cash paid to Taxi - 330 Euro 2. Car rental charges 3. Gas Appreciate your help in the matter. Note - SIXT assistance agent Tiffany was extremely helpful and patient. She stayed with me on the phone and helped me get a Taxi home. Thank you Tiffany. read more

Worst experience renting a car in Italy. got scammed to sign the return of the car without letting me prove that the damages where pre existing (i took a video the day of the rental) then they caheged me $546 for repairs and I'm still trying to resolve this issue even though it has taken more time and energy than the claim value is not fair they keep doing this type of things to customers. ps. what a coincidence the car I had was a grest deal of an upgrade. i had reserved a mini cooper and they upgrade me to a BMW. bu i endeed up paying the price with those preexisting damages. read more

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very poor experience at Rome's airport. i reserved a premium SUV....BMW X3. they then said they only had VW Tiguan, which is not one of the equivalent vehicles. no audi. no alfa romeo or any other premium car they reference. the Tiguan is smaller and not premium. they said my suitcases would not fit in the Tiguan and that if i paid right there and then, they could upgrade me but once that once i'd leave the counter, that special offer would no longer be available. i declined. we then went to get the vehicle (we waited 45 minutes for the car to be cleaned) and we're told they could upgrade us to a large Peugot for free. go figure. i did not want that large of a vehicle because of the roads we were taking in certain tight road Italian cities, but we had no choice. we then return the vehicle with a 7/8 full tank, and they still charged us over 40 euros for 1/8 of a tank of diesel. stay far away from these guys. if you can't offer the type of vehicle promised, at least offer a discount or do something to make it right. dont use pressure tactics to get the customer to pay even more to rectify your shortcomings. awful. read more

Do not rent a car from SIXT, from any location! They inflate the final bill with charges claiming that I agreed on at the counter. This is not true, because my deposit is the charge that I agreed on only. They will add Minimum excess L insurance that no one agreed on and is 33.96 EUR per day. This is scammer company, they know it is a hustle to complain and they will get away with it. I had the same experience with SIXT Croatia and SIXT Spain, so it is not sporadic. read more

Do not rent a car from SIXT! I traveled to Italy last May and rented with SIXT. Paid the bill and thought I was done. In November i was notified of toll charges but didn't catch the e-mails as they went to spam and within a month they sent it to collections! It went from thirty euro to a hundred and five euro! Now in January 2024, eight months after my trip to Italy, they are charging me again for a traffic violation I never received or was notified of. No police ever pulled me over and I drove extremely safe. I have NO choice but to pay it. When will this nightmare end?!! Stay clear of these thieves! read more

Would not rent from Sixt again. Poor customer service. I'm a Hertz Gold Plus President's Circle, but when Sixt offered me a status match, I decided to give them a shot for a recent trip to Italy. That was a mistake. I had specifically reserved an Italian car (a Fiat, but still) because I thought it would be fun to cruise around Rome and Cortona in an Italian car. When I went to pick up the car, I was advised that they were out of my chosen vehicle, and gave me some crappy beater. No remorse or apologies or discount for their mistake. I'll never rent from Sixt again. In an act of vengeance, I did pass gas multiple times as I was returning the car; their service still stunk worse. read more

Booked an expensive car for 2 week vacation in italy. Prepaid. We missed out flight (not our fault) and sixt did not have the prepaid rental. They rented it to someone else but did give me a refund for the day?! Genoa. read more

I rented a car from Sixt in Rome Italy at the airport. When I went to get the car. They told me that the car that I rented thru Expedia isn't available. Then they told me that the car is in another lot, it will take 15 minutes to get it. They told me that my car is an upgrade unless I took a downgrade. They charged another 186.06 for the upgrade plus 38 % taxes and fees. The total charges went from 580 euros to 1074 euros. Both Expedia and Sixt refuse to correct the overcharges. read more

This company will pull a scam on you if booked through a discount broker like Priceline or Kayak. If your late such as with a flight delay, they tell you your car is gone and you have to sign up for the full rates or go elsewhere.. Save your self the headache and choose a reputable car rental firm..., ohh and forget about Kayak and Priceline they are 0 help -- off my list as well! read more

Terrible experience; wait for them to call you back after you return the call to scam you with more money like oh your bumper is crashed, oh you did the did that; they're rubbers, liers! you usually reserve one car and they're always out of it and offer the other car; they said If you want that car that you selected, you need to pay much more! Bottom line, they can ruin your vacation completely, before you start your vacation, and even one year after your vacation; I'm still paying them even a year after my vacation to Italy, for no reason. I hope Italy government closes this scam company one day. Please use Europe car Instead; They're awesome, Omid From USA read more

My husband and I rented from Sixt in Sicily Palermo, Italy Sept 25-Oct 8, 2022. It was not a great car but as far as we knew there were no issues when we returned it. July 7, 2023 my husband receives an email from eCollect about an unpaid amount for our invoice from Sixt. With no other explanation. The charge was EUR 121.99 Since we had never received any emails from Sixt about this and I live in Canada, I called the North American Sixt Customer Service. I was concerned this was mail fraud as is so common. The Sixt customer service in the USA told me they had never heard of eCollect and not to pay it. They tried to put me through to Sixt Italy but they never answered the phone and once hung up on me. After 5 or 6 calls Sixt USA asked me to email Italy at customer service-it@sixt.com. On July 8, 2023, I forwarded the eCollect emails and asked if this was fraud. I received and email back back and email saying that due to increased volume they were unable to respond as quickly as usual and asked for my patience. On Aug 28, 2023, my husband received another email from eCollect this time stating they were initiating debt collection proceedings and the charges had been increased to EUR 212.83. I starting calling Sixt Customer Service in the USA again and asked to be put through to Europe to avoid long distance charges. It took multiple phone calls over the next 3 days to find out it was a camera traffic fine. As it was all in Italian and customer service was in Germany it was difficult to figure out. I was asked to pay it by Stephan and promised he would speak with a supervisor about refunding me the difference as I pointed out the price has gone up by EUR 91 because Sixt Italy had failed to respond to my email. He promised to get back to me and never did. I called back on Sept 4 and spoke with. Veronica Cuprinov in Germany. She asked me to forward my long email trail to kundenbetreuung@sixt.com. I got the we are busy email but no one ever responded. I called back on Sept 11 and was finally put through to second leverage in Germany. Benelux. I spoke with Rens. He asked me to pay the bill and send him proof and promised he would refund our credit card the EUR 91.43 difference between July and August. I believed him like an idiot and paid the EUR 212.83. To this day and after more phone calls and wasted time then I can even imagine, we still have not received our credit. I call so often and am usually hung up on or disconnected. The reps who promise to call back rarely do. Sixt is the worst car rental company o have ever dealt with and we travel a lot and rent a lot of cars. My friends say Italy is also a big problem. These tickets are scams and there is corruption. They never pay these ticket. I was an idiot to pay the ticket. Lesson learned. I feel that Sixt is just hoping I will go away which is why they ignore me, hang up n me and disconnect me. Bad company! read more

I never write negative reviews - just look at my Yelp review history - but the lack of professionalism on behalf of Sixt and their agents is shocking. And the shady business practices that they have consistently displayed has forced my hand. When we brought our car back on our way out of the country this summer, they remarked that there was minimal damage and they did not think it would require additional payment above and beyond the cost of the rental. We never received any further communication until 3 months later when they requested 130ish euros for the damage. We tried to pay that amount but their system wouldn't accept our payment. 5 months after the car was returned, we got a bill for 1200 euros out of nowhere for the same damage. We asked for a clarification on why we were now receiving such an insane bill and nobody ever gave one to us. We called them over and over and they hung up on us and were very rude to both me and my wife saying insulting things along the way. Now they are forwarding our bill to debt collectors and threatening legal proceedings when all we requested was clarity on the bill, especially when there was such a drastic difference between the first bill and the second one. They are not transparent, their customer relations are shockingly bad, and they demonstrate dubious and shady business practices in the form of making up bills with numbers that are not backed by any reasoning. Go to any other car rental company if you are a non-Italian looking to rent a car in Italy. It seems they have greater protections for Italian citizens. I have been renting cars in Italy for 5 years straight now and all the companies are excellent except for Sixt. read more

Sixt- a Bait and switch/scam rental car company. I booked a sixt car rental online one month before our January trip to Italy through SWISS air because that is where I bought my plane tickets. We were traveling as a group of 6 people, prepaid the Renault SUV rental for the group and had a confirmed reservation online. When we arrived at the Rome Fiumicino Airport Sixt rental desk, we had learned they had given our car away to someone else because we arrived two hours late from our confirmed flight arrival time. A Total BS scam. Apparently there was a online disclaimer saying they could do that, but I did not see it. Because we arrived 2 hours late, I had to pay $35 more per day for a larger Mercedes Vito 9 passenger SUV that was almost impossible to find parking for every where in Italy. Be sure to arrive on time to Sixt for your car rental, otherwise you will pay more for a larger car you can't park anywhere. This is obviously a classic bait and switch routine and scam they use on American tourists because we have no recourse but to pay up for a larger or upgraded vehicle. Caveat Emptor. Avoid Sixt. read more

Hidden fees in case of trafic lights fine. Ask for 35EUR just to send your data to the police and then, if not paid in time, execute the customer for 213 EUR via external debt company, eCollect (this is the only time I have got an SMS as notification). All Sixt and eCollect emails I have got went to spam, no sms or phonecall for confirmation. Beware of this practice, it will cost you alot. Purpose of Sixt: take your money with every ocassion possible. Will not rent from them again. read more

Stay away. While in the Sixt rental I got a ticket in Florence. I paid it no problem. Then I get a €30 invoice from Sixt for an administrative charge!! Seriously? I'll probably pay it but never rent from Sixt again. read more

Great company great service, outstanding in every way. Price, service, cars. Recommend to everyone.

If you have any other options, don't use Sixt for car rentals. While the rental agents at the desk in the airport are nice, they "upgrade" you when you do not want to be upgraded to a car way too large for small streets in old cities in Italy. Then they charge you triple for returning the car early because it doesn't work for you. Their Collision/Damage waiver has a $1,000 deductible, which was not explained at all. I got few scratches on the running board (not paint) so I was on the hook for the highly inflated damage costs they decided two weeks after I returned the car. They send you an e-mail with the cost, but no explanation. They did not respond to any of the three e-mails I sent them. So, I rate the company at the bottom of the barrel. It may seem cheap at the outset, but it'll cost you a lot more than better rental car companies. read more

SIXT Car Rental - Florence We had a quite disappointing start to our SIXT car rental. We arrived at the car rental garage in Florence, and waited 40 minutes at the WinRent/SIXT office. When we finally got to the counter, we were told they had run out of cars a while ago and we had to travel to their airport office to get one. It would have been very nice if we were informed 40 minutes earlier. After a $30 cab fare and we got to the airport in 25 minutes. Another 30 minutes in line, and we got our car. We received an old Fiat 500 with 40,000 kilometers on it that not been cleaned from the previous renters, clearly this was not a SIXT car. Overall, poor service from a company that has a German background and advertises their good service. read more

If I could give no stars I would. Horrible customer service. We booked our 2 cars for 9am on Christmas morning from the airpot in Rome. We did not get there to pick up the cars until 10:30am. When we arrived we were told that they did not have our cars or any cars for that matter. It was Christmas so most other rentals were closed and the ones that were open only had a few cars left, mostly bigger ones. To make a long story short, we ended up renting from another company one larger car and it cost us 3X the price of what the two from SIXTS would have cost. We have emailed them and called them to get a refund and they claim its our fault for showing up late. Never had to deal with this kind of customer service and definitely never using them again. read more

if you are using sixt in Italy make sure to take pictures of each minimum scratch and review them when returning the car. They will rush you saying you can solve it with the call center later but it is a lie! We have been fighting for about 6 months after they are charging us $600 dollars for two scratches that the car already had before we rented it. We have sent Videos showing clearly this and they are not accepting them. Bad customer service! And when we called our insurance they cover everywhere in the world except for Italy. read more

This was my first time renting or driving a car in Europe. We picked up the car in central Florence and thankfully made our way out to Tuscany in one piece. A road map purchased in Canada proved to be useless, and we finally found an electronics store in Siena that sold GPS machines. This litttle gadget saved our trip and our sanity! We rented a tiny Fiat 500 - overall it was good on gas and the price was reasonable. Returning the car at the Florence airport was a gong show however. The rental car centre was difficult to find, as was the Sixt booth. When we picked up the car in central Florence, it did not have a full tank of gas - I was told to return it with the same amount of gas as what we were given initally, which we did. However, I was then charged to fill the car up to a full tank. This was thankfully refunded to me, but this is definitely something I would recommend that others watch. Insist on having a full tank of gas, and returning it with a full tank. Sixt does not have people working in the parking lot to go look over the car when you return it, so you really have no way of proving anything once you walk away. I would rent from them again, but would just pay better attention as their system was a bit different than in North America. read more

I rented from Sixt and got upgraded from a bmw x3 series to a x2 as they said they were out of cars. Not of sure if its an upgrade. When returning the car, they check us out and cleared us of any damages, as they just printed out a receipe for us. After 3 months, they mailed claiming i had bumper damage and the cost was 1200euros to fix. I emailed the company back asking about pictures and where the damage is. I stated that the agent when returning the car didn't point out any damages. Emailing back and forth from the company, as I live in the states, the last email they provided an unclear image of the car bumper with no visable damage on it. They have stopped responding to my emails and last mail i got it have sent my bill to collections. Huge scam be really car when renting in italy, I have never had so much trouble with a car agency. I think maybe its italy after reading other reviews. BEware read more

We rented a car in Milan. First mistake...we went to the smaller airport. Less choices. The same goes for train stations. The car we signed up for "wasn't available". Next thing we were in a BMW. Almost $400 dollars more as we were planning pay to have the car for close to a month. I believe 28 days was the day to get the "discount". When we got to the parking lot...the car that wasn't available, was there, but since we had been in there for well over an hour. We just proceeded since we got a nice car. Second mistake. Half way down Italy we decided to stay in Rome for a week. We felt that we didn't need a car and it can be costly to have it stored, so we decided to return it. We were told initially it would be pro-rated so it wouldn't be such a big deal. When we arrived there was no rep and after 15 minutes we decided to look for the Sixt booth. It literally took an hour and I was livid. This is when things became interesting. First, they couldn't believe no one was there. Note: Italy is beautiful, and the people are warm but there is a serious dysfunctional aspect of Italy that if you are a professional or have certain expectations you will be in for a ride and not a good one. So, we got some serious attitude and because we were upset they weren't having any of it. It got ugly. In the end, we got ripped off close to $700 dollars, but after disputing it through the credit card company it went down almost 50% about $180 more based on being prorated. In the end...we were happy to get out of it. Further, we had rented from them before and they have some quirks. One is that, if you agree on a time...and decide to extend it. You have to bring the car in! They didn't even look at it. No other rental car company does this Europe. It's really tough in Europe...it's not like the U.S..I would suggest booking it through Hotwire. It'll give you most specifics and accurary. Book as far as in advance...and by having such a good deal it'll make up for some, well, B.S..Automatics are not as popular so make sure you pay for it. Further, some rental agencies require additional fees if you leave the country into another one. We have been to 16 countries...and they are all different. Hope my problems can be a guiding light for you... read more

We booked a mini cooper or similar car within a premium class for what was supposed to be a driving vacation i Toscany. Bokking was done in february for start date 3rd september Upon arrival in Milano central station sixt office on the 3rd of September 9 o'clock the booked time on our reservation we found an aprox 10 person line. It took around 4 hours until we finally got to rent a car. Everybody in that line got another car class than the one they had booked. unfortunately including us. The first car we had to accept was a volvo v60 only to discover that it had a 2 cm long more than 1 cm deep cut in the back tire. The damaged was known to sixt and upon asking about it before we signing the contract we were assured that it had been already fixed. That is deeply disturbing . I have a volvo and had since i came home contacted the official volvo representative and he was horrified that Sixt should rent out a car /especially a volvo with that kind of damage . That tire could practically explode or at least lose pressure at any minute. After waiting in line another 2 hours we had to change the car. The only options we ware offered were skoda superb or an volswagen suv. After much insistence the officer ringed the sixt office at the airport . There was the class we booked available at the airport but Sixts representative did not consent that we go there by train if we wanted the mini we had to take the volvo to the airport about 100km away . As previously noted the volvo was unsafe to drive !!!! in the end because we did not have the luxury of time anymore it was 14.00 pm we had to take the volswagen suv . That ruined good parts of our vacation as in many places around Toscany we were recomanded by the locals not to drive to because we would not be able to fit with our big car. During the almost 6 hour q I have seen all the american tourists being offered BMW or Mercedes . All the european turists especially east European have never been offered anything in a premium class. Even upon asking specifically why did they rent a BMW 1 series to a 4 american group right next to us that did not have a prebooked car when that was a car in the class we booked we got no aswer. Very disappointing experience. Sorina read more

They are charging us for a scratch that was made after we returned the vehicle. I wish we could give a 0 star rating. DO NOT RENT FROM HERE! I rented from this company about 5 times in different countries and this location is by far the worst, they have lost my business and every photographer and videographer that I work with's business. I plan on contacting the corporate and getting a lawyer so that this does not happen to anyone else. read more

AVOID Sixt Rental Car in the Rome Airport!!! Terrible experience. Started off with them telling us the wrong car number in the parking lot. Then getting to the car and everything was in Italian, even though they assured us it was set to English. Had to go back and get them to come change the system. After returning the car before the office opened we were emailed our invoice for 203 Euros more than what we were quoted!!! They added in a "Protection Plan Basic" without our knowledge and without asking (which was never selected during the initial rental reservation). Now they are refusing to refund the money. This is a scam! read more

Upon checking in at the FMO airport Sixt counter, Martina indicated we were early (less than 1 hour) and they don't have the vehicle in stock. I really doubted that statement and didn't believe that one would suddenly be available in an hour. So she offered an upgrade that costed me double of what we reserved. I was tired and didn't want to argue. Then she proceeded to hard sell the insurances and seemed to not understand what "no" means. The experience at the counter was not pleasant. During the rental, my DEF fluid warning came on indicating that I only had 400km until the car will stop completely. I had to pay 5euro at the gas station to refill the fluid. This seems to be a sign of poor maintenance by the crew. I reached out to their manager Stefano Gentile about this issue, but no response back. Upon return, rather than charging the total in Euro to my credit card, they proceeded to convert to US dollars using their own conversion rate, then charge me that rate in US dollars to my credit card. The difference was $19 more through their own conversation rate. I don't think this is an ethical business practice. read more

If I could give them a zero i would! Terrible customer service and scammers. Be careful with this company. They charged me approx. 250 Euros, for my car, which I thought. It ended being in Pounds (UK), so my final bill was over $400 Canadian for one night!!!! I thought I was getting a BMW Sedan and they gave my a scratched up Ford SUV and told me it was an upgrade! THEN!!!!... six months later from my vacation, they sent me a parking violation charge, with NO ticket of proof!!... and charged my credit card!! I am beyond livid. DO NOT USE THIS COMPANY!! THEY ARE SCAMMERS!!! Impossible to get a hold of as well! Stay away!!! read more

They were so much nicer than the hertz down the way. We are American and were a little nervous to not use budget or Avis or hertz but the line was long so we went with sixt. We ended up getting a better deal, a nicer car and way better customer service!!! So pleasant and easy! I highly recommend them read more

Well fact of the matter is that Sixt Italy is nothing short of a disaster....I guess however that is in line with the country and its state of affairs. Basically folks, try and avoid renting from Sixt completely....their customer service is none existant in Italy...the minute there is an issue they dodge you like the plague or scurry away like cockroaches when the light is turned on. In Italy, if you receive a fine they will pass that fine on to the authorities and basically tell you "its your problem not ours". The authorities in Italy are of very little help as there is little to no english available and of course the websites do not work. And if you don't pay your fine it doubles and doubles over time. According to Sixt they can't give you a copy of the fine due to "italian stringent privacy laws" and yet they claim that the police will mail you and contact you....well how does the police get your information if the laws are so stringent that Sixt can't give away private information such as ADDRESS! In essence, its just a way for them to collect 40 euros for no reason at all...they claim all sorts of excuses in the end they do receive the fine and even the police said that Sixt should pay not the customer, since the vehicle is registered to them.... No other country practices this. They all provide you a copy of your fine and you pay the company not the authorities. welcome to Italy.... read more

We have used Sixt before, but never again. We rented from their location in the Termini train station in Rome in May, 2019. The vehicle was to be an Alfa Romeo or equivalent. The equivalent supplied was a Mini Cooper Countryman, certainly not equivalent. The Sixt agent was continually trying to upsell insurance and other add ons. The directions to the parking area we confusing and we had to walk around looking for it. No one from Sixt was in the parking area to explain anything. The automatic shift was a nightmare to use as how to shift was not obvious or intuitive. We couldn't even figure out how to open the gate to get out of the parking area and no one to ask! Finally, a bystander came by and was able to open the gate. When we tried to turn in the car at Fiumicino Airport, their return location was obscure and not well marked. I had to try two different buildings. Clearly, in Rome, Sixt was not customer friendly or helpful. Next time, Hertz. read more

I was renting a car through sixt in rome, Italy, for one week. The service was slow. And when I delivered it back they say I damaged it when I didn't even use it. I also added extra Insurance, cause I know how they drive in Italy. And now I received a mail from them that I have to pay for the "damage" (small sratch in the back) and also road taxes I have to pay, but all this was included. I would recommend you to not rent cars through Sixt, it is really bad service. read more

We booked a car through Hotwire while in the states, knowing that to book in country would be very costly. We found a great rate for a rental through Sixt in Florence, Italy. We booked a four door Fiesta Ford or similar, with capacity for one large suitcase and two small, and four passengers. We booked the car for 15 days and when we arrived at the rental location offsite from the airport in Florence we were told the only car they had was a Fiat 500, which is a small two door car that would barely hold two small suitcases. The agent for Sixt, a woman, was very rude and said that Hotwire has no business renting cars and they are just a booking agent and that the car they would offer me is only one I would get unless I wanted to upgrade to a Fiat Panda for 300 Euros more. The Fiat Panda, though with 4 doors was no larger in interior room. After I called Sixt main office in Rome, receiving no better treatment, the agent became agitated and told me to either "take the car or find another rental somewhere else". Frustrated and unwilling to be bilked for another $350 odd dollars we took the car. When I went out to take the car I noticed both doors had major scratches on them and the underside on the drivers side was damaged. I asked the agent about this and she impatiently marked the contract with the observed damage....as if she was doing me a favor. ( I also photographed the damage) I have never felt so abused and cheated as I did with this incident. It is obvious that customer service has not arrived in Italy at this location or company. If you are used to courteous professional treatment do not use these people.....and also do not use Hotwire...they obviously have no working relationship with the vendors they represent. Hotwire did offer me a $25 Hotdollar coupon to use on my next booking which is a real joke considering what I went through. read more

I have used Sixt in Germany and Spain several times and have been very pleased. The Sixt operation in Fiumicino (and apparently in Italy as a whole) leaves a lot to be desired. I had a (non-disabling) problem with our Sixt rental vehicle while traveling in Italy and used the toll-free number provided for service. I was told that, it the vehicle was not disabled, they (the toll-free number folk were a contract roadside service firm) did not take care of it and it was up to me to contact a Sixt office. We were in Siena and were provided a number there. When we did not get through, I called back to be informed that the Siena office was closed for lunch (it was 1230) and would not reopen until 1530. We decided to persevere with the problem and just to be sure to report it when we returned the vehicle. When we returned the vehicle in Fiumicino, the young lady checking the vehicle in made not annotation for maintenance and uttered a very insincere "Sorry!" in regards to our problem. As a further annoyance, it has been two weeks since we returned the vehicle and the Sixt temporary deposit charge has yet to be cleared. I will not ever use Sixt in Fiumicino again. read more

I booked a car to collect in Riva del Garda, Italy which I needed at short notice for an urgent journey. I received 2 emails confirming my reservation and explaining what documents to bring. When I arrived to collect the car I was told no cars were available. The franchise that hire cars in Riva del Garda under the SIXT name explained that they only have 2 cars for hire and are constantly sent reservations by SIXT that they cannot honour. They were expecting another 4 people turning up the same day as me who had booked cars but would soon find out none were actually available. They said that SIXT won't even give them the number of these clients so that they can be warned not to come, so if someone has to make an urgent journey or is short of time , e.g they have hired the car to get to the airport to catch a plane, they risk being left stuck without any transport and the extra cost, stress and waste of time that this involves. I personally had paid for a €40 taxi to take me to pick up the car and was left in the middle of an industrial estate in Riva del Garda, in the pouring rain, with luggage to load and all this at 8 months pregnant. I was told by the franchise that the only thing to do was call the central number in Rome to complain. I did this only to be told that I should read the small print of the terms and conditions which will warn you that the reservation is not confirmed. Why then did SIXT send me 2 emails saying this exact phrase "Please find attached CONFIRMATION of your RESERVATION".2 emails that contain no reference whatsoever to terms and conditions or the possibility that you can turn up to find that actually you have no car waiting for you. SIXT truly have the worst operations system I have come across in the car hire world ( and I hire a car on average 4 times a year - usually with AVIS who are better value for money and have always been really efficient). Their customer service is a sorry excuse for a bunch of apologists who really don't care a dot whether the one service they are supposed to provide actually functions or not. You only have to go online and type in reviews for SIXT to see that their "quality" of service is equally dismal the world over. They are a company that deserve to go under. read more