Absolutely reliable friendly pick up service , Domenico speaks fluent English too , coming from a…read morelong international flight ghis was the best greeting , highly recommend

Great communication and on time pickup for airport! I organized all logistics on Whatsapp and it…read morewas easy and smoothe!

Matteo and his team are gems. I can recommend their services without reservation! We had a wedding…read moreto attend in a small village near Rome, we had six people, five separate transfers to arrange with different passengers and luggage in each transfer, and 4 different locations for pick ups and drop offs. It was a complicated itinerary, and sadly I do not speak Italian. Matteo and his team were extremely helpful, prompt and excellent with their communication. If the need arises we would definitely recommend them again.

We were a large group with inconsistent plans. We ended up using Mia Limo for 5 trips. Every driver…read morewas professional, friendly, and safe. Matteo responded quickly to all our schedule changes. I cannot recommend them highly enough.

Nice and easy once you get on. The route map and schedule are a bit confusing. I am was going to…read morethe Hilton, it seemed like quite a long wait. I had to ask twice to find it because it was not clear to me that is was on the upper level by departures

True enough, the express train leading from Rome's major airport to the city center is easy to…read moretake. I've done that route out & back for nearly all of my five trips to Rome. But on Trip Number Six, last week, I discovered an even EASIER mode of transit. You guessed it! Airport Shuttle Express was recommended to me -- er, rather forced upon me -- as I stood at the kiosk in the train station at the airport, trying to buy a train ticket into town. Although I hate being pressured into buying something by a fast-talking know-it-all, I bent to the will of the lady at the kiosk and agreed to buy a ticket for the shuttle instead of the train. And you know what? It worked fabulously. So much so that my hubby and I reserved seats for our return journey too. On the inbound ride we shared the van with two other couples, thus stopped at two hotels before ours, yet still made it there in the 40 min. estimated by hard-sell kiosk-lady. What's more, we passed some of the best scenery imaginable: we drove by the Pyramid, the Circus Maximus, the Colosseum, down the Corso, past Termini (waving to those poor folks taking the train), and near the Spanish Steps. The driver himself was extremely courteous and even pointed out some of the major monuments as we careened (safely of course) around -- but he didn't chat us up or try to engage us in conversation, which I appreciate after a long flight. When it came time to leave the Eternal City and we had scheduled our shuttle pick-up, the same gentleman was at our hotel waiting for us, calmly munching a saltine, fifteen minutes before our official pick-up time. Beyond punctual! Bottom line: At 40 min. door-to-door (!) and 15€ apiece (hardly more than the express train), not to mention the huge convenience of not having to lug baggage on/off trains and across the massive Termini station (you know how far the airport train parks from the station exit!), there's no question: Airport Shuttle Express is my new ride into Rome.

We booked this shuttle online from the U.S. It seemed like a good deal and what could go wrong?…read moreThey have been around since 1999. They should have their procedures down by now, right? After. We paid online, they sent us an email with instructions. It said, our driver would meet us outside customs. He would be holding a sign with our name on it. If we had trouble finding him, we could go to their desk in Terminal B. We arrived in Leonardo Da Vinci airport at Terminal 3. There were plenty of people outside with signs. Just no one with our name. So we went looking for Terminal B. Slight problem. There is no Terminal B. Only terminals 1,2 or 3. So we went to Terminal 2. No one there. So, we called them. They were back in Terminal 3. Their desk had another name on it ???? The lady crossed our name off the list and said take a seat over there. We will be leaving in a few minutes. Well a few minutes turned into an hour. Our driver was not even there. They only called him after enough people showed up to fill up the van. Then we had to walk a good ten minutes with our luggage to where the van was parked. So, we did not get into Rome until three hours after we cleared customs.We had already paid for the return trip. So, we called then the day before to make sure that they would be on time for our departure. The driver showed up ten minutes late. Then when we got in the van, the engine would not start. It took four tries to get the engine going. Talk about nerve racking. I recommend anyone take the train into town.

We scheduled a day in Rome with Drive in Rome. Our driver Carlo picked us up right outside of our…read morecruise ship and we were on our way to Roma! Our whole group thought he was so great. We had a really awesome time and Carlo was super knowledgeable, telling all about the history of different places and other Italian tidbits. We learned so much about all the places we went. We even got to see a number of places that we didn't know about. We are so pleased that we booked with Driver in Rome and appreciated Carlo as our guide! He really made the trip for us, we wish he could have been with us in the other towns we went to! We definitely recommend booking this for a day in Rome and requesting Carlo as your driver :).

Riccardo was our private driver for the day in Rome and he was amazing!! He was polite, took us all…read morearound Rome to all the sites, and fed us history all along the way! We only had 7 hours in Rome and we got to see all the main sites, plus a wonderful place for lunch that he suggested. I would book him again in a heartbeat!

We want to let travelers know that when we needed to find reliable and affordable transportation to…read morethe Rome Airport from the Ancient Rome neighborhood, we were lucky to find EasyTrips Roma on Yelp. Diego, the owner, responded promptly to our request for a quote. It was a very reasonable rate for superior service and Mercedes transfer to the airport. Not only did he reply and answer our questions quickly, but he was very professional and easy for us to understand and relate to. On the morning of our trip, he arrived 10 minutes early, and cheerfully loaded our month's worth of luggage, then whisked us off. He was very familiar with the Leonardo de Vinci International airport, and took us directly to the correct terminal. He procured a cart for our luggage and loaded everything up. Could not be more satisfied with our choice of transportation.

Diego with EasyTrips Roma did an outstanding job for my wife and I. We had 11 suitcases and Diego…read morepicked us up at the airport and took us to our apartment in Monteverdi. I would highly recommend Diego and Easy trip for their services. Also, the pricing is great. Thanks Diego, John

Used the service twice while in Rome: once from the airport to our hotel and once from our hotel to…read morethe cruise port. Our first driver was obnoxiously rude to the point that we were not going to use them again..he spent most of them time texting and was almost in two accidents. The second drivers breath was so bad the 1.25 hour driver was rough. He sped most of the drive..did not wear his seat belt...watched Waze or whatever to know where the cops where to know when he needed to pretend to wear his seat belt. Not the safest nor most professional drivers and certainly some of the most expensive.

Our driver was prompt about 10 minutes early, he was very professional and friendly. His large…read moreshuttle was more than we needed but very nice it could fit up to 8 if you needed that. We paid €50 for our ride to FCO which is only €2 more than the standard taxi rate, I believe due to the early am pick up (600). Overall I would recommend this service I was able to schedule on their free app without any problems. It even shows you the drivers email and phone number once booked. The app also offers a cash or credit option.

I booked a private transfer with Shared Shuttle for our cruise from Fiumicino Airport to…read moreCivitavecchia, and the experience was perfect. The online booking process was very easy. They sent a detailed email immediately explaining the payment and how the driver would contact me. A couple of days before arrival, they sent a reminder email to make sure my phone and WhatsApp were on so the driver could reach us easily. Just a few minutes after our plane landed, our driver, Valerio, contacted me via WhatsApp. He told me exactly where to meet him and was waiting with a sign with my name on it. Valerio was very nice and helpful, and the driving was great. We are very satisfied with the service and the entire experience was excellent!

The actual transfer from Rome to the Civitavecchia cruise port went fine, but unfortunately the…read moredriver's behavior at the end of the trip left a very negative impression. After the driver unloaded our luggage, we parted ways and I began walking toward the cruise terminal. As I was leaving, the driver said "thank you" in what came across as a sarcastic manner. As I continued walking away, he began yelling "thank you" toward me and throwing his hands up in frustration. His reaction was noticeable enough that another passenger who was still in the vehicle actually ran up to me and asked if I was going to pay the driver. This was extremely uncomfortable because it made the situation appear as though I had walked away without paying for the ride, when the transportation had already been fully paid for through the booking. I explained that the ride was already paid for and that I did not have euro cash with me for a tip. I also did not see anything in the booking stating that a tip or additional payment was expected or required. It is my understanding that tipping in Italy is optional and at the customer's discretion. I have also personally driven for Uber and Lyft in the United States, where tipping is completely optional, so I understand from the driver's perspective that not every passenger will leave a gratuity. I have no problem tipping for good service, but a tip should never be treated as though it were an unpaid portion of the fare. If a gratuity or additional payment is mandatory, it should be clearly disclosed and included in the price when making the reservation. A customer who has already paid the agreed fare should not be pressured, embarrassed, or made to appear as though they haven't paid simply because they did not provide an additional cash tip. The transportation itself was perfectly adequate, but the way the driver handled the situation was unprofessional and made the end of the experience unnecessarily uncomfortable. That interaction is the reason for my rating.

We used Roman Chauffeur Service company during COVID. The car was sparkling clean and all occupants…read morewore masks. Daniel is funny, knowledgeable and all about safety. We will definitely use them in the future for our transportation needs in Rome and beyond. 5 stars

This is the 2nd time I have used Daniel's services for pick up at the airport and transport to the…read morePort. In September 2018 and again October 2022 Daniel provided 5 Star service with all aspects of the reservation contact info and of course his professional driving. Thanks for being part of the Williamsons great trip!

The Mr. and I recently had the privilege of touring the Vatican Museums, Sistine Chapel, and St…read more Peter's Basilica with Massimo and two other couples, in an early morning semi private tour. Massimo is exactly the kind of guide you want when taking on a site of such immense history and significance. There is simply no way to see and fully absorb everything the Vatican Museums have to offer, which makes having an experienced guide invaluable. With more than 30 years of experience, Massimo brought the history, art, and stories to life in a way we never could have experienced on our own - and he did it all with wit and charm. He seemed to know every guard and all the other guides, which seem to give us an edge at times, especially in crowded spaces. Thanks to Massimo, our visit to the Vatican was one of the highlights of our trip to Rome! His knowledge and guidance made the experience even more special. HIGHLY recommended!

I booked a Colosseum guided tour through LivTours for my family during a long planned trip to Rome,…read moremeant to celebrate my son's graduation from Lehigh University and my daughter's high school graduation. Instead of a memory to celebrate, we left with one none of us will forget for the wrong reasons. LivTours guides do not give guests individual paper tickets. The guide holds all admission on an electronic ticket and hands each guest a small sticker as the only proof of entry. On an extremely hot day, my sticker came loose. Our guide walked ahead with two other guests to the bookshop and, by her own account, only glanced back and saw our group heading toward the exit. She never confirmed we actually made it out and never checked that each of us still had proof of admission. When I reached the exit checkpoint, staff asked for my ticket. I had none, because LivTours never gave me one. I was told it was illegal to be in that area without a valid ticket, pulled aside, and questioned. The police were called. I stood there while my wife and children watched and had to step in to try to help me. My wife eventually pulled up our purchase receipt on her phone, and that is the only reason I was allowed to leave. LivTours admitted in writing that the guide saw our group heading toward the exit and left without confirming we made it out. She did not secure our exit. She did not check that everyone in the group actually cleared the checkpoint before she walked off with two other guests to the bookshop. Making sure a group actually exits a controlled site, not just watching them walk in that general direction, is a basic responsibility of a tour guide, especially one holding the only ticket that gives that group the right to be there in the first place. As an African American man in a foreign country, being publicly stopped, questioned, and detained by police in front of my family was humiliating in a way that is hard to put into words. This was supposed to be a trip celebrating my children's accomplishments. Instead they watched their father get pulled aside like a criminal because a tour guide walked away without making sure we had what we needed to leave. A LivTours representative called me shortly after and told me directly that a refund would be issued. Weeks later, after I put the complaint in writing, LivTours reversed course completely. They now claim the tour was "completed as planned" and that the incident was outside their control. Their own emails contradict that. They admit their guide saw us walking toward the exit and left without confirming we got out safely. They admit they do not provide physical tickets to guests. Those two facts together are exactly why this happened, and it happened because of how LivTours operates, not because of anything my family did. I would not recommend LivTours for any tour requiring facility exit past a checkpoint. Ask directly whether you will receive an individual physical ticket before you book, and get it in writing. Reggie