We booked this shuttle online from the U.S. It seemed like a good deal and what could go wrong? They have been around since 1999. They should have their procedures down by now, right? After. We paid online, they sent us an email with instructions. It said, our driver would meet us outside customs. He would be holding a sign with our name on it. If we had trouble finding him, we could go to their desk in Terminal B. We arrived in Leonardo Da Vinci airport at Terminal 3. There were plenty of people outside with signs. Just no one with our name. So we went looking for Terminal B. Slight problem. There is no Terminal B. Only terminals 1,2 or 3. So we went to Terminal 2. No one there. So, we called them. They were back in Terminal 3. Their desk had another name on it ???? The lady crossed our name off the list and said take a seat over there. We will be leaving in a few minutes. Well a few minutes turned into an hour. Our driver was not even there. They only called him after enough people showed up to fill up the van. Then we had to walk a good ten minutes with our luggage to where the van was parked. So, we did not get into Rome until three hours after we cleared customs.We had already paid for the return trip. So, we called then the day before to make sure that they would be on time for our departure. The driver showed up ten minutes late. Then when we got in the van, the engine would not start. It took four tries to get the engine going. Talk about nerve racking. I recommend anyone take the train into town. read more