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Charlottesville, VA

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Hertz

1.4 (18 reviews)
Closed • 10:00 am - 11:00 pm

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Enterprise Rent-A-Car

Enterprise Rent-A-Car

3.2(37 reviews)
4.2 mi

In general, I prefer enterprise over their competitors and rent from them when I travel for work,…read morewhich is pretty often (1-4x a month). When I'm renting a car in cville, I prefer this location over the pantops one. I've been consistently renting from this location for about 2 years. The staff are friendly, efficient, and timely. I rarely wait longer than 5 minutes to pickup a car. The cars have all been great - very clean and many of them are newer models. Drop off is also quick and easy, they are fast at processing drop offs and have after hours drops available too. On rare occasions I've needed to switch vehicles, they have been gracious and met my needs. One note is that they do not have on-site parking, so do not plan to leave your current vehicle at their business while you're renting. Plan ahead to be dropped off. If you're looking to rent in the cville area, I would highly recommend this enterprise location!

I don't usually write reviews, but I feel compelled to share this experience. The vehicle itself…read morewas fine; however, the pickup process was uncomfortable. I was pressured to purchase multiple insurance add-ons despite already having coverage through insurance and my credit card. I was rushed and not given enough time to review the options or contact my insurer, being told the agent needed to return quickly. Afterward, when I raised my concern, the response I received was simply that I had "agreed to the terms," without acknowledging the pressure or lack of time to make an informed decision. I later confirmed that collision coverage was already handled through insurance, making the added pressure unnecessary. More transparency and less pressure would greatly improve the experience.

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Hertz Rent A Car

Hertz Rent A Car

1.7(16 reviews)
3.9 mi

I have been a Hertz customer and Gold member for a very long time. I have rented cars from Hertz…read moreall over the world and have witness all sorts of crazy things from customers and employees. I'll be honest, I read the most recent (past year) reviews on this hertz location and wasn't too surprised by all the negative reviews given my experience at this location about 3 years ago. I was hesitant but I continued with my reservation and hoped for the best. Let's be honest most people only write negative reviews and very few take the time to write a positive one.... I reserved a vehicle 2 weeks in advance and 24 hours before my pickup I received my expected Gold member "carfirmation" which told me everything I needed to know about my vehicle. I arrived to pickup my vehicle and was greeted warmly, ID checked and given my car packet in less than 5 minutes. It is that simple! There were 2 employees working the desk and these same employees were responsible for cleaning cars too! It is worth noting that this is the only Hertz in the area but in the past there was a location at the CHO Airport. This location had a complete stock of vehicles both on my pickup and my return so unless the previous reviewer was trying to rent a specific car or just a random car last minute on a UVA graduation weekend I don't see what the issue was. On my return things were simple too. I was second in line to a guy who was trying to pull a fast one on the employee by trying to pick up a car reserved by another individual who was not present, not on the drivers profile as an "authorized" driver/user, and trying to get by with a text of the car reservation. The employee politely explained he couldn't release the vehicle to him and even contacted his supervisor to see what could be done to accommodate this pickup. Honestly, this was above and beyond what the employee should have had to do...vehicles are only released to the individual who made the reservation or is authorized to pick up the reservation....stop trying to pull a fast one on employees then writing bad reviews when it doesn't go your way. Kenny was the employee who helped me and he did a great job! I will rent from this location again and write another review good or bad.

I had zero issues here. I booked online about 3 weeks prior and got exactly what I asked for. The…read morestaff was helpful and friendly despite being super busy and understaffed, the latter not being their fault. I arrived an hour earlier then my reservation time so I expected a wait but still got my car right on the hour. The nice young man cleaning the cars explained the land lord won't let them use water to clean the cars by hose so it takes him a bit of time to get them ready. All of you complaining here, maybe you should take a minute and realize the car rental industry was upended by the plandemic and not the staffs fault in any way. Have some patience, I work in customer service and while I was sitting there waiting for my car, I noticed most of the customers had The Veruca Salt attitude....

Hertz - carrental - Updated October 2026

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