Had a great experience here... Most importantly: the car did NOT reek of ciggie smoke or creepy…read moreperson body odor. the folks behind the counter were nice. I got a late-model Kia SUV and it was pretty zesty. Only bit of disappointment: the tank was not filled even though they reported it as such.

Big thanks due to Avis of C-Ville. Enterprise / Hotwire stranded my wife and I in a new town…read morewithout wheels, thanks to a surprise credit card policy that flew in the face of everything I've learned about personal finance. However, Avis was able to process our rental professionally and easily with our Visa DEBIT card, making me wonder why I ever even bothered with anyone else! Loretta at the airport Avis desk was super helpful and made us truly feel like valued customers. Traveling in Charlottesville, or anywhere for that matter? Don't pass up the opportunity to do business with these folks!

First car smelled of cigarette smoke so we asked for an exchange. The manager immediately offered…read moreto go prep another vehicle. In the end they upgraded us with a beautiful Mercedes with leather interior. Not complaining!

Arriving on the last flight of the night is always a challenge as far as choices go. Especially so…read moreat smaller airport stations that do not have an "Emerald Aisle." I had booked an intermediate and when I arrived at the counter, the gents offered me a choice: SUV or minivan. Do single travelers really choose minivans? So I opted for the SUV. It was a full size Ford Expedition with more than 32000 miles on the odometer. On the plus side, the car was clean and functional. It's just a hog to park and will probably be a rather expensive tank to fill up. It's a short walk from the rental desk to the lot. If it's raining, you are going to get wet.

I have always received the best service at this airport location. Picking up and returning the…read morevehicle were both quick and painless transactions. And the car was in perfect condition. Everyone I worked with was professional and knowledgeable. Thank you for the great experience!

Excellent service everyone is very attentive Thank They went…read moreout of their way to accommodate us I highly recommend enterprise Charlottesville

The Hertz/Dollar rental at the airport would probably be a much better place if they switched to…read morejust being a kiosk with lockers for the keys. The staff take great joy in denying you service and threatening to get airport security, if you're not on your knees grateful they will take your money and rent you a car. (Also call their bluff on the airport security thing, because unless you're being a danger to others or disrupting airport operations they won't do anything) Look I realize this isn't the best job in the world, but honestly what does it say about you that this is how you conduct yourself? And your company for not honestly providing any customer service training? If a customer is just there to rent a car, make the whole thing painless for everyone. No one forced you to work there, and by extension, customers should probably not rent from you. But seriously, why isn't this being replaced by a kiosk? Saves the company money, saves the customer time, and it'll actually improve the ratings it gets here.

Skipping the counter as part of the hertz loyalty program is not an option here. Waited 41 minutes…read morein the line while one attendant tried to assist people. There wasn't anyone in the national rental car line so next time I'll just book through them.

In general, I prefer enterprise over their competitors and rent from them when I travel for work,…read morewhich is pretty often (1-4x a month). When I'm renting a car in cville, I prefer this location over the pantops one. I've been consistently renting from this location for about 2 years. The staff are friendly, efficient, and timely. I rarely wait longer than 5 minutes to pickup a car. The cars have all been great - very clean and many of them are newer models. Drop off is also quick and easy, they are fast at processing drop offs and have after hours drops available too. On rare occasions I've needed to switch vehicles, they have been gracious and met my needs. One note is that they do not have on-site parking, so do not plan to leave your current vehicle at their business while you're renting. Plan ahead to be dropped off. If you're looking to rent in the cville area, I would highly recommend this enterprise location!

I don't usually write reviews, but I feel compelled to share this experience. The vehicle itself…read morewas fine; however, the pickup process was uncomfortable. I was pressured to purchase multiple insurance add-ons despite already having coverage through insurance and my credit card. I was rushed and not given enough time to review the options or contact my insurer, being told the agent needed to return quickly. Afterward, when I raised my concern, the response I received was simply that I had "agreed to the terms," without acknowledging the pressure or lack of time to make an informed decision. I later confirmed that collision coverage was already handled through insurance, making the added pressure unnecessary. More transparency and less pressure would greatly improve the experience.

Quick, efficient and reasonable. We had a minor scuff-up with our Subaru. Taylor quoted $1400 bc…read morethey weren't sure about the sensors in the bumper until they got it off. Turned out to be way less - $600. Other shops would happily charge the $1400 whether the work needed to be done or not (looking at you Uni*ersi*y Ti*e and Au$o) Anyway, Taylors is now our auto body shop!

front desk and service people were Very kind & helpful! Fixed our Lexus mirror on the spot.read more

I have been a Hertz customer and Gold member for a very long time. I have rented cars from Hertz…read moreall over the world and have witness all sorts of crazy things from customers and employees. I'll be honest, I read the most recent (past year) reviews on this hertz location and wasn't too surprised by all the negative reviews given my experience at this location about 3 years ago. I was hesitant but I continued with my reservation and hoped for the best. Let's be honest most people only write negative reviews and very few take the time to write a positive one.... I reserved a vehicle 2 weeks in advance and 24 hours before my pickup I received my expected Gold member "carfirmation" which told me everything I needed to know about my vehicle. I arrived to pickup my vehicle and was greeted warmly, ID checked and given my car packet in less than 5 minutes. It is that simple! There were 2 employees working the desk and these same employees were responsible for cleaning cars too! It is worth noting that this is the only Hertz in the area but in the past there was a location at the CHO Airport. This location had a complete stock of vehicles both on my pickup and my return so unless the previous reviewer was trying to rent a specific car or just a random car last minute on a UVA graduation weekend I don't see what the issue was. On my return things were simple too. I was second in line to a guy who was trying to pull a fast one on the employee by trying to pick up a car reserved by another individual who was not present, not on the drivers profile as an "authorized" driver/user, and trying to get by with a text of the car reservation. The employee politely explained he couldn't release the vehicle to him and even contacted his supervisor to see what could be done to accommodate this pickup. Honestly, this was above and beyond what the employee should have had to do...vehicles are only released to the individual who made the reservation or is authorized to pick up the reservation....stop trying to pull a fast one on employees then writing bad reviews when it doesn't go your way. Kenny was the employee who helped me and he did a great job! I will rent from this location again and write another review good or bad.

I had zero issues here. I booked online about 3 weeks prior and got exactly what I asked for. The…read morestaff was helpful and friendly despite being super busy and understaffed, the latter not being their fault. I arrived an hour earlier then my reservation time so I expected a wait but still got my car right on the hour. The nice young man cleaning the cars explained the land lord won't let them use water to clean the cars by hose so it takes him a bit of time to get them ready. All of you complaining here, maybe you should take a minute and realize the car rental industry was upended by the plandemic and not the staffs fault in any way. Have some patience, I work in customer service and while I was sitting there waiting for my car, I noticed most of the customers had The Veruca Salt attitude....