I was given their name and number by the online people that made my cordless string trimmer so I called and she insisted mine was gas powered when of course it was not. I chose not to get gas powered because they are too hard to start. Anyway mine stopped working (charging) and I was hunting for a "recommended service center" which the company that makes it assured me would be able to help. I had already figured out that I needed a new battery by using the manual. She said she carries batteries for mowers and once I insisted the trimmer needed a battery as well she said she could order one but the third time she got rude I'd had enough. I got tired of her pointing out she was the owner as well. Basically she treated me like most men do, that I don't know what I am talking about. I never bothered to find out the price, I moved on to the next one on the list. If it had to be ordered I could just buy online and get it here at least as fast, right to my house and probably cheaper anyway. Girl, I know it's hot out but don't take it out on customers! read more