I am a little late with writing this review, however it is very well deserved. This was the…read moresmoothest and most pleasant car buying experience I have ever had. I had not bought a car in 10 years so I was a bit hesitant initially. I spotted my perfect car (Mercedes CLA 250) from the USAA car buying service and contacted Tricars immediately. Matt promptly got back to me and we scheduled for me to take a look that afternoon. I came in and it was just as described and right price. I actually didn't expect to make a decision that day, however I felt super confident in my purchase and took the plunge. As I said before, it was such a pleasant car buying experience and 7 months later I'm still happy with my purchase. I will definitely be purchasing from Tricars again.

I'm super happy I found these guys. I traded in my mustang and got an Audi A7. The process was…read moresmooth and easy. These guys are truly professional and do not waste your time, and are utterly respectful. I've purchased many cars in my life but it has never been this easy. The front right headlight had some condensation in it and Arash said it would be taken care of on their expense in two weeks or so. They are very detail oriented and very honest. I really couldn't be happier. Matt was a big help too. I highly recommend Tricars.

I was very impressed with the friendly reception, high quality service and value for the work done…read more The waiting area was the nicest I've ever seen in an auto shop. There were complimentary snacks, drinks, computers, TV's, comfortable couches, etc. My car was taken into the shop at the exact time of my appointment by the friendliest technicians. The work, involving changing the oil, filter, and general evaluation was done promptly and I was given recommendations for future work without any pressure. The price for the services I had performed were very fair. I would definitely go back again for recommended services.

Excellent response time. Prices felt honest and reasonable. Convenient drop off/ pick up service…read more Can do everything online! If you choose to wait, there are snacks and drinks provided, along with tv and free wi-Fi. I am now a customer for life!

I have been buying cars for more than 15 years, and my experience with Robert and David was easily…read moreone of the best I have ever had. What stood out most was how fast and efficient the entire process was. From the first conversation through the paperwork and driving the car off the lot, everything moved quickly without ever feeling rushed or cutting corners. Robert and David were prepared, responsive, transparent, and respectful of my time. At no point did I feel like I was simply part of a transaction. The experience was professional, friendly, and genuinely enjoyable, with a clear focus on making sure I was taken care of from beginning to end. I have purchased and shopped with some of the most recognized luxury brands, including Ferrari, Porsche, and Mercedes-Benz. Those experiences set a high bar, yet none matched the combination of speed, attention, transparency, and professionalism Robert and David delivered. Buying a car can easily turn into an all-day, stressful process. They made it fast, straightforward, and an absolute pleasure. Exceptional customer service is increasingly difficult to find, and this dealership truly stands apart. I would absolutely buy from Robert and David again and recommend them to anyone who values their time and wants a first-class buying experience.

We purchased a car for our College aged son back in May 2024. We have purchased several cars in…read morefrom other dealers but decided to give Member Car a try. We took the car back to member car for A/C service three weeks after we brought it. It appears that the A/C issues that we had with the vehicle (That were not corrected) led to other issues such as coolant leak into the #3 cylinder (head gasket issues) which caused the turbo issue. Our son returned to school Richmond, VA four weeks later and alerted us that the car would not go above 20 miles per hour. We had him take the car to the shop in Richmond, and they alerted us that both the fuel injectors and the turbo have gone bad on the car. We found an outstanding shop in Richmond that diagnosed the issues that the car dealer should have noticed. Cylinder 2 and cylinder 3 misfire codes. The shop performed cylinder air fuel ratio test and vehicle failed due to cylinder 4 running too rich. Based on this the engine is more than likely leaning out the vehicle which is causing cylinders 1,2 and 3 to misfire. Cylinder 4 injector has gone bad. Due to condition of vehicle misfiring they did not test drive vehicle but performed cylinder air fuel test at idle. After replacing injectors and running vehicle we found noise coming from engine area. Narrowed noise down to a bad or failing waste gate on turbo. With waste gate unplugged the noise is not present. The shop took off the inlet pipe going into the turbo to confirm that the turbo compressor wheel does have lots of shaft play and does not spin well at all which confirms the turbo itself is bad causing the lack in power while trying to accelerate The shop looked the vehicle over and only found that the A/C condenser has a spot where it looks like it may be leaking some but the A/C was cold The shop found that find head gasket is blown, by doing a coolant pressure test and pretty quickly the test lost pressure, they found water in cylinder #3. The vehicle needed a head gasket replacement, turbocharger replacement including the fuel injectors. WE HAD TO PAY $5000 AND WE JUST BROUGHT THE CAR FOR $15000. WE TRIED TO CALL THE OWNER AND HE IGNORED OUR CALLS, THEN ALL OF A SUDDENHE GOT COVID. DO NOT BUY A CAR FROM MEMBER CAR.

Harmett Suri was my salesman for a lease and I had an excellent experience with him. I will use him…read moreagain.

Iris Rodriguez of Fitz Buys Cars asked if my recently deceased mother would be present to sign the…read moretitle over to them. Would not recommend these insensitive people.

We purchased a car from this dealership in September for our son to use in college. We live out of…read morestate, and unfortunately, this has been an ongoing nightmare for the past eight months. We never received the title after the purchase. My husband repeatedly followed up with the owner, Ardy, who gave excuse after excuse. It became clear the title had never been sent. Eventually, he stopped responding altogether. When I reached out, I was also ignored--until I began posting negative reviews. Only then did he respond. He finally sent a title, but it was incomplete: it was missing a required signature and showed an active lien on the vehicle. Since then, we've been trying to get a lien release letter. Ardy has claimed for months that he's "working on it," most recently saying he would have it "any day now." He also told us the previous owner came in to sign the title properly, but when asked to confirm, he could not. He frequently contradicts himself and has repeatedly been dishonest in text communications. At this point, he has stopped responding again. We have documentation of all communication and are prepared to share it if needed. As it stands, we paid for a car that we legally do not own because the paperwork has not been properly completed. Our temporary registration expires May 13, and if this is not resolved by then, we will be forced to return the vehicle and pursue legal action, including contacting an attorney and the Attorney General's office. This experience has been completely unacceptable and highly unprofessional. I strongly advise others to avoid this dealership.

Make sure you get a prepurchase inspection. These guys are the master of covering up anything and…read moreeverything they can to sell you a car. within a month the car I purchased from them left me stranded on the side of the road. STAY FAR FAR FAR AWAY FROM THIS PLACE!!!

I had an absolutely fantastic experience purchasing my Mazda CX 30 at Enterprise Car Sales…read moreRockville! From start to finish, the process was stress-free. A huge shoutout to Salesperson Sarr, who was incredibly knowledgeable, and never made me feel pressured. They went above and beyond to make sure I was comfortable with every step of the purchase. If you're looking for a new car, I highly recommend visiting this team!

First time walking in everyone is very nice and very helpful. They had many selections to choose…read morefrom. The process was not stressful at all instead smooth and easy. My salesperson Carlos was a tremendous help and made the process as simple as he could make it for us and was very nice as well. I would recommend this place to anyone looking to buy a car.

Nice amenities and sales. The people are very helpful and accommodating. The wait area is fully…read moreequipped with seats, snacks and outlets while you wait.

Lexus of Rockville is hands down the best location and excellent professional service in the DMV…read morearea! I have purchased and serviced many Lexus vehicles here and wanted to say that the experience here is absolutely the best. They have a great service department and the environment there, the employees are always happy to help. Purchasing a Lexus should be an excellent experience, they make the process amazingly fast and courteous too. I like the convenient pick up/drop off service and the complimentary loaner cars too. Anyone looking for a Lexus should come to Lexus of Rockville first!

Had to take my car in for a service recall. It was a long wait, but I can understand how busy these…read moremechanics are. I had a 10:15 AM appointment and got there early enough waited about four hours before completion. I was very grateful that they also did an inspection on my car and not just service the recall. They also found that on my last service to Jiffy Lube for an oil and filter change. They did not refill my oil tank. It was dry! This could've caused the me problem for my car. So thank you dark cars of Rockville. I was able to pick my grandkids up from school with five minutes to spare. Your service was impeccable, minus the long wait time.. Thank you very much Claudio Brooks

I visited the service department here on 5 separate occasions for my brand new 2026 toyota. The…read moresame glass mirror has been giving me problems since purchase and it was replaced under warranty 2 times, all of a sudden the 3rd time that these plastic clips break from the glass, its not covered under warranty because they claim the tiny scratch on my mirror was from an impact that caused the glass to fall out. They are dishonest and frustrating. It takes the service manager days and constant calling and leaving message to even get in touch with him. His lack of customer service was distasteful. I will never bring my car here or purchase again. Will always tell everyone my review of the terrible service. I have a brand new car less than 6 months old with less than 5k miles and they want me to pay out of pocket for an obvious quality issue. Every other employee and service advisor we spoke with agreed that there is no way a tiny scratch could have caused impact to make the glass fall out. Believe all of the recent negative reviews. Maybe what they need are new shop foremans and service managers who are honest and helpful.

If you live in the Rockville area and own a Saab or Volvo thank your lucky stars you have an expert…read moreshop like this near you! Independent mechanics who know these makes do not grow on trees and there are lots of quirky things that specialists are likely to know much better than generic indie garages. I went for a pre-purchase inspection and they were amazing. They have a ton of bays so getting a quick appointment was very easy. Bogdan (sp?) was great and offered real insight into the exact car I was looking to purchase. Now that I have discovered them Ill be driving 45 min from Nova to get my Volvos repaired (I usually do my own repairs but not always :) Thanks again for your great service SIS!

I've taken my Volvo (...and before that my Saab) to Scandinavian Import Service Center a number of…read moretimes over the years, and everything other reviewers say about fair pricing and honesty is correct, but... ... On January 11th I was there first thing in the morning for a battery replacement and alignment. There was no sign on the door stating Scandinavian's masking policy, and nobody at the service desk was masked. (Montgomery County, MD's indoor masking requirement went back into effect in late November 2021 and had not be lifted as of the 11th.) I asked if Scandinavian would implement the requirement since I would be waiting for my Volvo, and the tiny waiting area is about 10 feet from the service desk. The answer was, "No." At that point, I told them to take me off the schedule and walked out. Now... I get that, on the service floor, there might be a safety issue with masking, and the county requirement takes that into account. But at the service desk, during the worst COVID surge we've seen since the start of the pandemic, I expect a business to comply and protect their customers. Regretfully... I won't be back.

had a wonderful experience with Noella and Badar! They were both extremely helpful, professional,…read moreand thorough throughout the entire process. Noella was especially helpful with the financial side. She took the time to explain everything clearly, went through all the details with me, and was very pleasant and easy to talk to. Badar was also very, very helpful and knowledgeable. He explained all the details about the car and made sure I understood everything.. Thank you, Noella and Badar, for making the whole experience so easy and enjoyable! I truly appreciate your excellent service.

I recently had my car of 15 years go through a catastrophic breakdown, necessitating me to purchase…read morea car pretty quickly for work. Despite my situation, when I came into Herson's Honda in Rockville, my interactions with the salesperson Jeff Serrano were incredible. He was the exact opposite of what you'd think of when imagining the stereotypical car salesperson. He was very friendly, patient and asked great questions to get me into the ideal car within an ideal timeline. He was very laid back and not pushy, all the while, I saw providing similarly stellar service to other people also in Spanish as well! Full disclosure, Herson's was like the third of 5 recommended dealerships Costco's auto program listed out to me. For now, I'm switched from team Toyota back to Honda. Really have enjoyed the Honda Civic Hatchback, the service and follow-up from Jeff and his team. If there's one complaint I might make is that it didn't always seem like the left hand was speaking to the right at the dealership. Admittedly I had a bit of a different situation with trading in my car post-sale by a month+ as opposed to the same time of purchasing my vehicle. Aside from that, the experience was super smooth and thinking I'll check them out first for the next family car purchase.