First I've got to admit the office is state of the art and nurses who I had contact with were very…read morepleasant That said, I gave Dr. Patel and his practice over $40,000 for a full dental implant procedure, on one of those occasions the office made a mistake and scheduled me for the wrong day so when I showed up there, I was upset with them because they clearly were mistaken. I had the actual text message with the day and time I was supposed to be there and showed them that then they got me in. Today, almost 6 months later I get a letter from their office stating that I am no longer welcome there because of so-called inappropriate conduct with staff And I am no longer welcome in the building Well, now that I've got a full set of been planting you've got $40,000 of mine of course you don't need me back in the office. You're a thief and a con artist. I will make it my whole life's mission to always tell this story and post it wherever I please. Disrespectfully, David Barth

Hello! My name is William Maldonado. I'm an unsatisfied…read morecustomer. I had an appointment at 12:15 today. When I went to the front desk, I showed my insurance card to the girl working there. The card is a dental card that my employer provided me with two days ago. The girl took a look at the card and simply expressed that it was a medical insurance card rather than a dental card. I showed her that the card clearly says: dental card. When we proceeded with the dental cleaning the dental hygienist( Rany) just removed the tartar formation in my front teeth not the ones in the back, also polishing my teeth with a special paste or pumice to remove plaque and stains was a forgotten step which is needed to leave my teeth smooth and shiny, this step was forgotten or simply the hygienist was in a rush. Another step which I did not receive or was purposely forgotten due to poor professionalism or lack of knowledge was flossing between my teeth to remove remaining plaque or debris. 2 steps were forgotten and made me think about the professionalism of the staff working there and how they are going to manage to keep customers going to their practice. The poor procedure of removing tartar formation just from the front teeth and not from the rest, in addition to no flossing or polishing clients teeth, demonstrates a substandard kind of care that should not be given in the USA. Overall rating = substandard dental care, worst than mediocre.

Wow! Dr. Giana is fantastic. She gave me a root canal and last night created a temporary crown…read morewhile the permanent one is being made. Tana was her assistant and made me feel at ease for this new experience. Michelle helped me with my followup appointment. Everyone had such a great attitude and friendly and professional demeanor. Thank you.. Highly recommend.

Fantastic and precise dental care. The front office is…read moreefficient and understanding. High recommended for any needing dental care.

There's not a more caring, gentle, and able dentist anywhere. The staff are understanding and…read morehelpful. I stopped going there for a period of time due to the distance from my home, but I finally decided the extra drive time was worth it.

I've been a  patient of Wes for 30 years. Yes, 30. But I've recently fired him because he lacks the…read morejudgement it requires to provide quality care in my opinion. Basically, he has referred me twice to substandard and expensive providers that reflect poorly on Wes. First, there was Susan Korch for my wife's braces. She's overpriced, runs a factory with FIVE chairs she literally runs in-between, and didn't even know my wife's name after one year as a patient. She sticks trays in, asks if they fit, and moves on to the next patient. When I TRIED to ask her a very quick treatment question, she said there was no time for that, and that I'd have to set up a separate consultation. She also refused to give us our treatment plan, claiming "it's proprietary". What the hell does that mean? It's my WIFE'S treatment plan. You also take a # like at the deli when you check in, and get called to the back by #, not name. Is she running a bakery or an orthodontic practice? Why Wes would send my wife to a person like this when Rick Cramer is less than one mile away baffles me. He's a great orthodontist who runs TWO chairs and handles all the care himself. Wes also sent me to the most expensive oral surgeon (Conestoga Oral Maxillary Surgeons, Hummelstown), not just here, but ANYWHERE. He's $1000 more for a dental implant than they charge in New York City. I called the capital city of every state on the east coast and NOBODY came within $700 of their pricing. I found this out AFTER Dr. Greg Bell at Conestoga did my extraction and bone graft, which was ALSO more expensive than any other oral surgeon on the east coast by at least $300. And when I fired him and went to a different oral surgeon for the implant, he took a look at my x-ray and said the bone graft that Greg did was "sloppy" and may not turn into bone that he can use for an implant. And for THAT I paid $760 when I could have had it done for $400? When I queried Wes why he did this to a valued patient, and did he know they were the worst providers I'd ever been to, he didn't even take the time to respond to my email. After 30 years, I think I'm owed an explanation. Apparently Wes doesn't think so. Further, the crown I'll need after the implant? $2300 at Wes's office, $1300-$1600 at three other dentists I called. Guess where I'm going? You have a lot of choices of dentists in this area. I suggest you price shop and go with somebody you trust. I no longer trust Wes Davis, and will be going elsewhere for my oral care needs.

I needed to find a dentist who took my insurance. The young lady went through a lit of hoops to…read morefind my insurance. YES!!!! They did take it. She got me in within the hour. UNHEARD OF!!!!! I had full mouth xrays done. This you g lady was Par-Excellent. She even used cotton in sensitive areas to avoid discomfort. The Dentist was Phenomenal. He looked at my teeth. We agreed on a plan. He gave me a referral for 2 extractions to the Iral Surgeon. I was on my way in about an hour. At 67 yrs old I have never seen such PROFESSIONAL SERVICE

Emily did a great job with explaining the next procedure to be performed and let her know when I…read morewas experiencing discomfort. Everyone from the front office staff, hygienists and dentist were pleasant and very communicative.

Did a terrible cap job on a front incisor, and now i may loose that tooth entirely, crown fell out…read moresame day 4 times in a row, seemed to attempt to shift the blame on me for screwing with it while the cement was setting but i have been very gentle with it every time. The, tooth was entirely whole before the job was done but i was pressed to do it. If you need caps done dont go to this dentist or you will lose your tooth No refunds either

Used to be scared to go to the dentist, now I am not all thanks to Dr. Eichman and his wonderful…read morestaff.

Came to Sudbrink Oral Surgery for my son who needed a tooth removed they called a head of time to…read morego over his health history then we came in for an appointment, they scheduled us about a week later for his surgery. The nursing staff was so friendly as well as Dr. Sudbrink. Their billing department called me a head of time to go over my insurance and let me know how much to bring the day of his surgery which was very informative. The surgery went great and my son recovered quickly. Any time I called my questions were answered right away. Definitely recommend

I got my wisdom teeth removed today at Sudbrink Oral Surgery! It's a nice office behind the Hershey…read moreTanger Outlets. Over the summer, I had a consultation appointment and was given all of the necessary information for my procedure. My surgery was scheduled for first thing this morning, and I was taken care of right away. Ashton and Jacqueline were both extremely friendly and more than happy to answer my questions. Dr. Sudbrink was also very personable during the time I remember conversing with him before he administered my anesthesia. Everything seemed to go smoothly, and recovery has been treating me well. It was a short and sweet outpatient procedure, so I was in and out of the office in an hour! To top things off, they called my house a few hours afterwards to check in on me. My only suggestion for them would be to offer the patient some water or ice chips before they leave. I was quite swollen and numb, so maybe that's why they didn't bother. Otherwise, it was a great experience (under the circumstances), and I'd recommend them to anyone in need of oral surgery!

I have taken my kids to Dr. Sicher for a few years now as it has been difficult to get in with…read moredentist in our insurance plan. I probably have had maybe two sentences of conversation with the dentist over these years as he acts like it is painful to talk to you and he spends less than 5 minutes with the patients. The hygenists are friendly and they will admit that Dr. Sicher prefers for the staff to speak with and explain things to patients. The real pain comes with procedures that he rushes through without adequate analgesia and then again when you get the bill. They charge more for procedures than I have seen any dentist charge and you get maybe 1/3 of this back from insurance if you're lucky. They will not hesitate to cancel or reschedule you the day of an appointment and the office staff is not friendly, accommodating, or apologetic when they jerk you around with scheduling even after your child has taken off school for the visit. If you are looking for a personable practice, keep looking as we are doing now.

Went to a new dentist, they caught cavities that this dentistry did not catch. Dental hygienists…read moreare kind and personable, can't say the same for the dentist. The receptionist you can never get through to and when you finally do, good luck making an appointment for a spot in the next 7 months. They always seem to be "closed" when you call even though it says on google that they are open. Overall, there are better dentists to go to that will give more detailed check ups and customer service.

His place is an absolute ripoff.They lied to me about costs,demanded I take X-rays which I wanted…read moreto refuse ,but they demanded I take them or they will refuse to treat me My original X-rays with this office were less than 2 years old The Dr whocame to do my exam wasn't even my regular Dr and I was never told I would be seeing someone else . I'm also self pay and they refused to negotiate a fair charge given they had lied to me about the costs when I scheduled my appointment Do not set foot inside this office ever.

I have been a patient here for at least 7 years and up until my last appointment have been…read moregenerally happy. The front office does an excellent job of communicating, the dental hygienist is amazing and I have always felt welcomed. I chose this office because of the biological aspect and my desire to use natural procedures whenever possible and when I first started, I was pleased that seemed to be the philosophy. I also think, that I should have the choice of what is done to my body and face the consequences of my choice. The past two years, there seemed to be more interventions that bothered me but I thought what do I know, I am getting older and things are probably changing. My last appointment, I was told while I was already in the chair that I had no choice but to get x-rays and that the new policy is x-rays every year. I asked what would happen if I said "no" and the hygienist explained she could not clean my teeth, which really upset me because I had already taken off work and felt like I had to agree. (and just a side note, I do get x-rays but feel like if I don't have problems or cavities for several years in a row it's unnecessary so I was doing every 2 or 3 years depending on how my teeth were at the cleaning) I suggested to the dentist that they should communicate any new policies which he said was a good idea but I have not seen anything since. If I would have been notified earlier, I could have weighed the pros and cons of yearly x-rays and may have even decided to proceed although I feel like if I go to a dentist that claims to be biological I shouldn't have to be forced if I am not comfortable with regular x-rays and don't feel like they are necessary. The added expense since I pay out of pocket also kind of irritated me. I was told this was most likely a new law in Pennsylvania or new insurance expectation but I have since found a new dentist that follows many of the same protocols as Hershey Dental Associates (no fluoride, no metal fillings) but she does not require x-rays yearly and recognize the potential negative impact that frequent x-rays can have on ones health. I also felt like my most recent filling was more sensitive for days, which they said was normal and in total honesty could be true. I have only had 4 cavities in my life and I am close to 50 but I just don't remember the other fillings being quite so traumatic. If you don't care about holistic health and just want a cleaning and a kind dentist, then I feel like this place would be excellent for you. I debated back and forth between leaving because I really appreciate the hygienist, especially since it was difficult to find a holistic and biological dentist in the first place but in the end, anyone who doesn't respect what I want done or not done to my body I feel like I can't trust.

Have been seeing Dr. Fortna for several years now for routine cleanings and checkups. Recently had…read morea molar crack in a tooth with a childhood filling. Dr. Fortna attempted to save the tooth by refilling it - pain free anesthetic injection and done in 15 minutes. Unfortunately the tooth was cracked down to the pulp and a follow up visit was needed to fit for a crown then do a root canal. No need to see an endodontist. Dr. Fortna did an excellent job with the root canal (3 canals) and the post-procedure x-ray looked textbook perfect. Oh yea, and again a pain free anesthetic injection with only slight pressure during the procedure. I can finally chew with both sides of my mouth again. Excellent work!

From the owner: Treating the person behind the smiles!…read more Here at Mainstream Dental we believe that your family deserves a balance of quality, value, personalized care, high technology and clinical excellence. We have made every effort to offer you a well developed philosophy of care, quality materials and efficient procedures. At Mainstream Dental you will fee comfortable with your dental health decisions! Call us today for an appointment!

Excellent care and painless! My cleanings are always very thorough. The office staff is friendly…read moreand courteous. And they are a privately owned practice not run by a corporation!!

Absolutely horrible customer service. The ladies they are rude and have no empathy for the…read morepatients. This is something they must pick up from the dentist because he is also horrible. No people skills. For someone with any type of fears or issues, do not go see them. They have no understanding of that at all.