I give this business a 1 rating because I had an appointment on March 14th that Hershey Dental cancelled because the dentist dropped me as a patient. However, they didn't bother to tell me. When I showed up for the appointment, an employee informed me of the cancellation and inquired about my receiving a call the previous day. I was aware that there had been a missed call the previous day, and I assumed that I overlooked the voice mail letting me know of the cancellation. I figured I would check the voice mail after leaving the office. The employee called me back to the consultation room to explain that Dr Layton had dropped me as a patient due to what she referred to as a "discrepancy" resulting from service I received the prior year. However, she did inform me that the owner was willing to see me but that the owner had no availability until the end of the month. I rescheduled the appointment with the owner. However, when I got home and tried to find the voice mail canceling the current appointment, there was no such voicemail. I felt rather humiliated. Therefore, I promptly called Hershey Dental back and canceled the upcoming appointment. I will never go there again.
The so called "discrepancy" from the prior year occurred when Dr Layton completed work which I specifically asked not be done. I have a regular mainstream dentist, but went to Hershey Dental specifically for the purpose of having 4 mercury fillings replaced, which my mainstream dentist refused to do. I told Dr Layton that the only work I wanted done was the 4 fillings replaced. However, when I saw the proposed treatment plan, there were 2 additional teeth that Dr Layton wanted to work on. I was confused about this as I had recently seen my mainstream dentist and nothing was said about needing work on the 2 additional teeth. Moreover, I had no pain in those teeth and I believe there was no pressing need to have those teeth worked on. So I promptly called office staff to make it clear that I did not want the other 2 teeth worked on. They documented that call. But when I returned to have the work done, Dr Layton went ahead and worked on at least 1 of the 2 teeth that I did not want worked on. I did not realize until it was already done. I became angry when I realized work was done that I did not want. Although I did not yell or use profanities, I was heated and expressed my anger. Dr Layton defensively asked if I wanted her to take the filling out which made no sense to me. I said no. The office manager was called in to discuss the issue. When I again repeated that I had advised them that didn't want any other work done, they didn't seem to know what I was talking about. I told them that it was their word against mine. I ended the conversation and left. A day or two later, they called to inform me that they did find documentation in an e mail that I did not want the other 2 teeth worked on. They were very nice and credited my account for the cost of the work I didn't want. I was happy with this and thought the issue resolved until I showed up the other day to an appointment that was canceled by them. It would have been nice if they had let me know in advance so I didn't waste my time. read more
