Don't do it. This is the most unprofessional, disrespectful, inconsistent dentristy I've ever had…read morethe unfortunate luck of experiencing.
Let's start with the fact that they've changed Dentists more times than I can remember and hygienists are the same. They'll always try to tell you that you need 5 or more fillings and yet when I've gotten checked elsewhere they all tell me they were just trying to make money off me. This brings me to my next issue.
I made an appointment far in advance. They called a few times to confirm it but I was sick and dealing with other medical issues at the time. So, I get a text the day BEFORE my appointment saying my appointment has been canceled because they couldn't confirm it. I thought ok well that's fine. Then they send me a lovely bill for a missed appointment fee. When they call back, Mckenzie, starts the conversation by saying I violated the financial policy by not calling, it is what it is, we'll send it to collections if we have to etc. I told her, listen, I have never missed an appointment you can check my history, and you all canceled the day before I have the text message to prove it so why would I have shown up? Her disrespectful, catty response? "Well you could have called, you have a responsibility too." Which i replied, "yea my responsibility was staying alive because I was sick. I didn't prioritize a dental cleaning appointment but im telling you that's what happened. You assume some of us are just lazy or careless and that's poor customer service but that wasn't the case here." She held on to her anger and disgustingly cold approach and said she'd send the balance to collections which I said, go right ahead. It will go no where and cost them more in the long run because not only is there a fee associated with sending it there, they have lost a customer and everyone affiliated with me because I'll make sure everyone I care about knows to stay far away from this "practice". My reach in Frederick and neighboring counties goes wide, and I'll make sure people dont get scammed by this atrocious place or its people.
If you want:
1. Show up on time for appts but get called back 30-1hr past your appt time. Go here.
2. Unprofessional, rude, catty, young, inexperienced staff taking care of you, go here.
3. A new dentist every year or 2 years. Go here
4. Being told you need fillings and work done you dont actually need. Go here.
5. Waste your time, patience, and money, go here.