Extremely disappointing experience. I purchased a luxury watch in October, the band failed after being worn only twice, and I returned it to the Greenwich boutique in early November. Months later, I still don't have a replacement band, haven't received any meaningful updates, and communication from both the store and corporate has essentially stopped. At this point, the issue isn't just the defective product, things happen. It's the complete lack of accountability, follow-up, and basic customer service that's most frustrating. For a brand positioned as premium, this level of after-sales support is frankly unacceptable. Still waiting for someone to take ownership and resolve what should have been a simple situation so I can wear my watch! read more

Unprofessional and dismissive service. I understand availability constraints, but the communication here was handled poorly and without respect. Follow-up was promised and never delivered. This experience was far below Hermès standards. read more

The Sales Associates in this location are atrocious. Rude, unhelpful, and will ignore you when you aren't a regular shopper. I've had poor experiences at this store on so many occasions that I now refuse to spend money at this particular location. read more

Dane is the absolute best and makes my visits enjoyable, every time. This location is smaller than those in neighboring cities but the service and selection are great. read more

Rude sales associates. Not a single Hello upon entering. Made me feel like I was a major inconvenience to them. Every pair of shoes I wanted to try on, the SA said they were out of stock. She didn't even look at her phone to check. Wasn't really interested to chat with me about the brand. Back-hand complimented my shoes, and said they were "heavy duty and look comfortable". She probably doesn't know I am already an establish Hermes customer. Just because I wasn't wearing any Hermes pieces, she just assumed I was some newbie. I wouldn't have even dropped in here if I wasn't already in the area... Go to the Madison Ave location... Better service, friendlier sales associates, and things are more likely to be in stock. read more

I just went to Hermes to pick out a Birthday present for my sister and Dane was my hero! She helped me find the perfect bracelet and now I can't wait to fly to LA to give it to her for her Birthday! Not only did she help me shop but she really connected with me on a personal level which is rare to find these days! This why shopping in person is still so needed! Thank you Dane! xoCamilla read more

My experience at the store was excellent from start to finish. TT assisted me with my purchase, making the process quick and seamless. Can't wait to visit again! read more

Most of my prior Hermes purchases have been in the EU and this was the first time I've been to this location. Dane was absolutely AMAZING! She listened to me and went above and beyond and I was able to go home with an unexpected purchase. I definitely look forward to a continued relationship! read more

Upon entering the location, ASK FOR SASCHIMA! She was the sweetest soul, greeted me with a smile, and was incredibly helpful, patient, and fast. Saschima didn't give me no unpleasant looks nor did she try to avoid me and act like I was invisible, unlike some other staff members. I called the day before to have an item placed on hold, went the next day and told them what I was here for and to my surprise Saschima was the one that answered the phone the day before and the same person to help me in store. Also, I didn't realize I asked for the wrong item on the phone, but she quickly found the item I wanted. Very smooth and pleasant experience, credit to Saschima! I will definitely be coming back in the future to this location, and immediately ask for her, and if she's off that day, I'll try again another day! 5 STAR RATING JUST CAUSE OF SASCHIMA! If you're reading this, Saschima, thank you for being so kind. Keep up the amazing costumer service and your vibrant happy welcoming spirit. YOU'RE GREAT!!! -Kairol:) read more

This is one of the smaller locations I've been too . It has the home Design here that took up part of the store !! This is One of my favorite designers , this place keeps me up to par with the classic Hermès sandals and matching belt ! I also love the fragrance called twilly d Hermès and a few more . This place is by appt only , service is very friendly ! read more

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Worst store with horrible service With rude customer service not recommend it to anyone read more

just nowNEW To be such an expensive store, you would expect this place to be better staffed or a better customer service at least. Whenever you go in here it's always the longest wait or until someone notices you in there. I tried calling but noone ever picked up the phone because i had rather not waste a trip there from the first time. I would much rather take my money somewhere else. I'm not sure if is only at this location since i just moved to Westchester area but I know for next time to take my business somewhere else. What a disappointment read more

I love to shop in this location. All the staff there are very friendly, even though I bring my kids who are not alway well behaved. They have patience to me and kind to my boys. My SA Jeff and the store manager are exceptional. This store is giving me a warm feeling. Thank you for the experience. The most kid friendly Hermes store for mommies :) read more

What a surprise the sales associate are rude here as well , Went into the store and right when I walked in i could see the sales associate checking me from head to toe at least don't be so blunt about it Then other sales associate was soo sooo to even notice me. Taking my $$$ elsewhere read more

I trying to call them to ask about my order and collect at the store but they never pick up my phone. Shameful customer service.

Shameful customer service. Treated us and others we know like garbage. Doorman especially nasty. They never seem to have the reservation one has to painstakingly make. Keep your overpriced product and overinflated egos. Sweetheart, you're not THAT pretty. read more

Horrible service!! Called 4 times to make an appointment, no one has the decency to call a customer back to make an appointment? So many stores would like my business and will get my business! I will spend my $10,000 somewhere else! Don't waste your time horrible store, horrible management!! read more

I love Hermes but I don't always love their service. Recently I made a purchase at this location and It was a great experience because of Dana. I will continue to shop with her , she was fabulous. read more

I called and wanted to see if the sales associate here would work with me since I live in LA, and inventory here is very limited. He asked if I live in the area, I told him no and before I can finish the sentence, Jeff hung up on me. That is some ridiculous customer service. He can at least wait until I finish and politely decline. read more

My husband and I visited the store on a Wednesday afternoon (very quiet)... we were doing a little shopping and decided to check if a bag I had looked for a while was in stock at this location. (I wanted to see it and touch it in person) Jeff took care of us - he is amazing! Educated us in the colors, leathers, sizes and etc His costumer service and energy goes beyond, we never felt rushed. I got my bag and bracelet and had a wonderful experience! read more

My sister and I went to see some items for the holidays on this beautiful store (my only experience was online with this brand) But going to the store was so much better and Jenny help me to get want I want taking her time and so much patience! Thank you! Will be back next year for sure read more

I have always been a little intimidated by Hermes stores and have often purchased things online as a result. I recently went into the Greenwich store and I was made to feel welcome and comfortable. It was a joy to shop there. I was lucky to meet Dane who made all the difference. She was genuinely interested helping me and we found a couple of items that I wanted -- including a gorgeous handbag and a pair of sandals. She was very knowledgeable about the brand and honest in her assessments -- a true professional. read more

Dane is the best!!!! She's so helpful, efficient, kind, and knowledgeable. Highly recommend seeing her!!!

Yesterday, I bought my first Hermes bag and was sorely disapointed by the experience. I walked in and waited endlessly although I had called ahead. The salesperson greeted and air kissed another apparent salesperson from another store although I had been waiting first. Then I waited more. Another customer was there with a wild running around child screaming and crying baby. They were not directed to an area where they could sit away from others. I guess she is an important buying customer. After waiting 20 minutes or more, the salesperson came down with the expensive bag. There was no salesmanship and she informed me I was lucky as I could resell it for more. I was quickly getting the idea this was not going to be one of those rarified shopping experiences where a professional salesperson would seamlessly glide me through spending more for a bag than I ever had. Forget about "Breakfast at Tiffanys". She asked what I did and I told her I was a doc. We chatted about Covid and she told me her various conspiracy theories about the government creating viruses including Lyme disease. I'm a medical doc and but she insisted I should look it up-the government created lyme, vaccine was suspect, etc.. I do not know how to sell expensive bags but know there is an art and skill to it. This skill was not manifest. If I think it takes know-how and experience to sell bags then why did this person think she knew how the science of a pandemic works? As far as I know, she did not go to medical school or trained in virology. I was buying myself the bag as a reward to myself for a really difficult year of treating pandemic patients. This was not what I went to Hermes to hear. It goes without saying that salespersons should not inflict their zany theories on customers in a posh store. Part of the magic of these expensive stores is the escape into a seamless attentive world away from the usual partisan nonsense. This was the opposite. Oh, and she forgot to give my sales receipt so I had to go back for it. Didn't apologize. What happened to the professional salespersons? Try the manager hanging out at Great Stuff in Rye. She knows how to treat people. Hermes needs to train their staff in manners and boundaries. read more

Dane is by far the best luxury sales associate you will ever meet. She is extremely professional, kind and patient, no matter how many questions you have. She is very knowledgeable about the brand and will give her honest input. I highly recommend you make an appointment with her before you visit and you will not be disappointed. read more

I visited this store yesterday and had the worse shopping experience ever!!!!! I entered the store, upon entering a sales associate was on her phone and did not even acknowledge my presence. I knew exactly what I wanted so I requested assistance from a gentleman who had a clipboard in his hand and was taking inventory. He had to go over to the SALESPERSON to ask her to help me. I requested 2 sizes in the item I wanted. She did not introduce herself. It takes a special person to be a sales associate, obviously this woman does not deserve the title of sales associate because this type of behavior does not reflect what the company stands for. Also without customers many companies have failed and many sales associates have been displaced as a result of COVID which has taught us that online shopping is the "new thing". So my advice to all sales associates, remember without us paying customers you are and will be out of a job! I bought my item and left the store. Will not return to that store. Will continue to go to the store in rhe city. read more

I have been shopping at the Hermes Greenwich store for several years and Dane, my SA has been absolutely wonderful! She has made my visit so pleasant and delightful with her warmth and knowledge for the brand. She is always so honest, respectful and kind. I could never ask for a better SA and only shop at Greenwich thanks to Dane! read more

One day in December 2019 I went to try on a pair of shoes at the Greenwich, CT. store and the salesperson said he would help me after he finished with another customer. I waited about a half an hour. I then went back to the front of the store and asked a nice saleswoman who greeted me when I first came in. She promptly helped me and ordered a pair from a Hermes store down on Wall Street, NY because the Greenwich store didn't have my size. Three weeks later I didn't hear from them, so I went back in and ordered the shoe again from another saleswoman, who said they couldn't find the first order. It's been 3 weeks and I haven't heard from the store. Even if the shoe wasn't available, they could have had the decency to call me and tell me. read more

Hermès - Hermes Stadium sneaker for $1075. - Women's Clothing Near Me - Greenwich, Connecticut

Well. Very nice store and good selection - I really liked the location and the architecture of this store. Anyway on a saturday morning the store was crowded and all of the salespersons where occupied, at least one person greeted me at the entrance and said somebody will be with me shortly. Well. I walked up and down for a pretty long time. Watched at some items by myself (more than once at the same item). Salespeople saw me but did somehow not care. After quite a bit someone came over to me. I was showed everything I wanted to see, but somehow was not served with enthusiasm I expect when buying Hermès. She did not feel like having the desire to do anything else for me, or showing me more items. I felt like to disturb the daily business, and stealing her time. That should not really be the case if you want to buy goods of any kind. Anyway, I will come back since the location is convenient. Next time I will ask directly for Jeff Fazzinga ( he seems to be nice, regarding by reviews and telling) read more

I love shopping at this location! The atmosphere is great and they always have exactly what I am looking for. When you go be sure to ask for Jeff, he is so knowledgeable and attentive and will take great care of you! read more

Jeff Fazzinga at this location is all one needs! A beautiful shop, gorgeously appointed. On the avenue in tony Greenwich- but the service level is beyond. Jeff is amazing. Simply mention what you are looking for and he offers a plethora of ideas at several price points and never over bearing. read more

I've been to this store many times over the years, having purchased some items along the way. A couple of weekends ago, I met my mother for lunch on the Avenue and we decided to pop into Hermès as I was interested in buying a handbag for my birthday. The store was quite busy, but a sales associate, Dane, asked if I needed any help, and once I told her what I was interested in, she politely asked if I had few minutes to wait as she was finishing up working with another customer. I was in no rush, so I waited for a few minutes until she was available. I told Dane exactly what I was interested in, but didn't anticipate that there would be any bags available as there weren't any models on the floor. Imagine my surprise when Dane returned and showed me a box with the exact bag! As luck would have it, my mother also fell in love with the bag, and since her birthday is a few months before mine, I thought she should have first dibs. Dane seemed as excited as my mother was that she could provide the perfect gift for my mother's birthday. Dane was knowledgeable, friendly and very helpful & made the whole experience so enjoyable. I will definitely seek her out for all my future shopping needs. read more

Jeff is one of the best salesmen I know! I went into Hermes looking for the Evelyne bag & was aided by this kind respectful young man. He was so patient & helpful. He had an approachable personality & positive attitude. He listened to every concern I had and helped me with them. I felt very good about this purchase because of him. I will definitely be returning to this store! If you attend to the Hermes store on Greenwich Ave, I recommend you go see Jeff! read more

Jeff is the best. He always give me the best advice and try to get everything I want and I dream! He is patient and sososososo nice!

One of my favorite Hermès locations. The employees are very warm and helpful, especially a young man named Jeff. Whenever I come here I make sure to shop with him. Jeff is such a breath of fresh air. Not only is he beyond friendly but he is clearly very well adversed with what he does. He is knowledgeable about all the products and goes above and beyond to help me find exactly what I'm looking for. read more

Great store. Great customer service. Jeff Fazzinga is their star customer service person. I met him a few months ago and he helped me with all I needed. This is not very common to find such a service. read more

My friends and I (another couple and my husband) visited this location recently on a Saturday afternoon. It wasn't too busy, but yet none of the salespeople working offered my friends (husband and another couple) and I any help. The first item we were looking for was belts; men and women. There was one salesperson (with mid-length brown hair and glasses) near the belts that was helping a customer, but did not acknowledge us. We didn't know our size so we were trying on the belts that were on display. My husband did first. The salesperson saw him and didn't say anything. Then, I went over to the women's and was about to try one on and she walked over and reprimanded me in front of the other customer. I was literally scolded like a small child in front of this other customer. The salesperson did not leave my side until I put down the belt. The client she was helping looked over at me and gave me a sympathetic look. She also could not believe this salesperson did that. We decided to leave and on our way out we saw a scarf that caught our eye. I told my husband we would just buy it online, along with the belts, due to the horrible experience I just encountered. (For this experience, I would give zero stars and never visit this location again!) But, then Dane came over and asked us if we needed any assistance. Thank goodness for Dane! She was so nice, knowledgeable and helpful. She showed us many options and colors even though they were getting ready to close. We did not feel rushed at all. We needed up purchasing two scarves. (Dane definitely deserves five stars!) If you are planning on shopping here, please ask if Dane is in! She is the best! And, seriously avoid the mid-length brown haired salesperson with glasses. You would be better off purchasing online. read more

I attempted to come to Hermes a few days ago while partaking in some shopping along the Avenue. I had the intention of buying a scarf for my grandmother as a Christmas gift. Upon arrival, I was informed that I would need to schedule an appointment to shop in the store. Now, I understand that places have instituted protocol during this time to ensure safety. However, the manner in which it was dealt with was unacceptable. I told the salesman that I knew exactly what I wanted to get, and had no intention of browsing and lingering. I even showed him a picture on the phone to demonstrate this. He was quite adamant that I wouldn't be permitted inside, and was quite rude about it at the same time. He directed me to a sign on the door with the email or telephone number I could contact to schedule an appointment. I left and called the number. No answer. I then sent a polite email to the address, requesting further information. I called several more times over the next couple of hours. There was no answer, nor was there a response to my email inquiry. It seems counterintuitive for a store to actively discourage paying costumers. Another man was outside of the store while I was there, and he was attempting to purchase a belt, knowing exactly which one he wanted. The store gave him the same treatment, and we both agreed how ridiculous it was. I returned home and ordered the scarf online, and it is excellent. The store is otherwise quite nice and the only alternative for a full Hermes shop rather than going into Manhattan, so I hope they "tighten the reins" and get their act together soon. read more

Jeff at Hermès is such a pleasure to work with. He is beyond knowledgeable in all departments. His positive attitude and charisma make shopping fun and exciting, not intimidating. Working with him made me feel confident in selecting high ticket items. Jeff is such an asset to this store. I look forward to working with him again in the future! read more

My wife wanted a bag that is available on the Hermes website, but wanted to see it first. I have not had great experiences with the Madison Ave. store but we stopped by the Greenwich CT store and were treated like family. Laura was amazing to work with and will be my wife-spoiling accomplice from here on out. read more