Great customer service from the owner Lena! She was extremely patient with me and caring! As a…read morefirst time mom I was nervous about getting my items in time, and of course like she promised they arrived just in time! There were a few bumps along the way with shipment and items getting back in stock, but she worked her magic! As a small business they truly care about their customers. Thank you for everything!

I placed an order for a Nuna car seat from The Piccolina Shop on May 31, 2025 after seeing it…read morelisted as available on their website. My credit card was charged immediately and I received an order confirmation. For several months, the car seat never shipped. During that time, communication from the shop initially seemed reassuring. Up until around January, I did receive responses, but each time I was given a different explanation for why the order was delayed and was repeatedly promised that it would ship soon. Over the course of these conversations, I was told the delay was due to things like tariffs, updated product codes, the color being in high demand, and other supply issues. Each time I was told it should ship in the next few weeks or months. Unfortunately, the item still never shipped. After months of waiting and repeated promises that were never fulfilled, communication eventually stopped altogether. I was left with no real resolution and ultimately had to dispute the charge with my credit card company in order to recover my money. After looking into this further, I found that other customers have reported similar experiences online. My advice to anyone considering ordering from this business is to proceed with extreme caution. Charging customers immediately for products that are never shipped and repeatedly delaying with new explanations is extremely frustrating and unacceptable. They claim to reopen in 2027. I hope they never reopen at all. Happy ending: I was able to order the Nuna car seat in the Biscotti color from a reputable retailer once it was back in stock, and it arrived quickly and exactly as promised. I only wish I could get back the months I spent chasing updates and excuses from The Piccolina Shop about why my order hadn't shipped yet. Thankfully my credit card company stepped in and refunded the charge during the dispute process. Lesson learned: I'll be sticking with reputable retailers who actually deliver the products they sell.

Extremely disappointing experience, especially for a store positioned as a high-end children's…read moreboutique. I purchased the same outfit in two different sizes as a gift because I wasn't sure which size would fit best. The total purchase was almost $400. At the time of purchase, I specifically explained to the sales associate that I intended to return whichever size didn't fit. She explicitly told me, "Don't worry, you have a month to decide", an Italian lady. Three weeks later, I returned to the store to do exactly what I had explained I would do. The same sales associate refused to accept the return and told me that the store's policy was only two weeks. She then appeared to be texting or contacting "customer care," which was particularly odd given that this is a very small store with only a few employees. I asked if I could speak with a supervisor or the owner. I was told to email the company. I did exactly that. I took the additional step of looking up the owner's name and addressing my email directly to her, explaining the situation clearly and respectfully. I received absolutely no response. The most disappointing part was not even the return policy itself. It was being told one thing at the time of purchase, relying on that representation, and then being told something completely different when I returned three weeks later. If the policy was truly two weeks, that should have been clearly communicated at the time of purchase--especially after I specifically explained that I was purchasing two sizes with the intention of returning one. And after taking the time to contact the company and address the matter directly to the owner, having my email completely ignored was incredibly unprofessional. For a purchase of nearly $400, I expected considerably better customer service and, at the very least, the courtesy of a response. This lack of professionalism speaks volumes. Worst experience I have had with a boutique. I would not shop here again.

Negative Feedback for Petite Maison Kids…read more I'm very disappointed with my experience. I ordered a cashmere baby hat twice, and both times the hats arrived defective and Very Poor quality. After returning both items, I received only a partial refund -- $14.99 was not refunded. This is unacceptable for a company that sells premium baby products. The quality control and customer service need serious improvement. I expected better communication and a full refund for returned defective items. Had to file claim with my bank.

I really enjoyed going to roller rabbit today and getting a high-quality pair of pajamas for…read moremyself. The staff were lovely and very helpful. I feel the pajamas are a good value and a nice treat for myself. They seem like some thing I would have for many many years and really feel special when I wear them.

Bought over $400 worth of pajamas, asked the sales associate to wrap them since they were gifts…read more She goes downstairs wraps them up. Take the 3 bags and put them under the tree. Open one of them on Christmas today and it's missing the pants. Now I have to call them and either hope to get a refund or ? Service in the store is lacking, no greeting, no asking if we needed help. One of the sales associate openly rolled her eyes at another customer.

The Service Lisa has given me is outstanding, this is my second Christmas time shopping for my…read moregrandchildren at Jacadi in Greenwich CT. She helped to select the right outfits and remembered me immediately. I value the attention, and I like the quality of the clothes. It invites a customer to come back to shop at your Jacadi Store in Greenwich. Thank You, Gloria Neiswender gneiswender1@gmail.com Cell 203-554-3271

HORRIBLE CUSTOMER SERVICE. I picked out a few pieces for a gift and asked if they were on sale…read more The sales lady had no clue what is on sale or what is not. She snatched abruptly the handers from my hand and went off to check the prices while sighing. Greenwich location customer service Is terrible! Definitely not coming back! Furthermore they don't follow any AC laws, the doors to the store are wide open.

What a pleasant surprise to find Lily Pulitzer in Greenwich. Unfortunately, they recently closed a…read morestore near by me, and by luck I found this store. In town This is a clothing store that one would only find me visiting if I were shopping for my daughter. She loves their bright, colorful, floral prints. And that is exactly why I even entered the store. The store was not busy for a Saturday, but the service was very attentive and helpful. Since I knew my daughter dress size and what exactly style & color from the last time, I bought her a gift the only thing I needed to do was order the dress then have it directly shipped to her address as a surprise, The store also provides other products besides dresses such as swim shoes. "No matter time of the year it is, it's always summer somewhere." That is a great tag line of Lilly Pulitzer.

While in Greenwich last week, I stopped by the Lilly Pulitzer store. This store sells mostly…read moreclothing and accessories for women and little girls. The Lilly prints are the brand's signature. It's generally, very bright colors with pinks, greens and blues, these prints are very summery. I like the fall and winter collection that's currently in the store, which embraces more jewel tones. Going into a Lilly store isn't an everyday occurrence for me, since there's only three stores in all of Connecticut. You have to truly love what you're getting from a Lilly store, an acrylic (which isn't my favorite material) sweater will run you $118. The store is beautiful and their staff is lovely.

Love this store. This is definitely preppy and fits well with the New England vibe, but the fabric…read moreitself is extremely durable and their colors are always exciting. It is a chain, specially in this part of the country and you see them in all the prominent towns. Prices are steep, but the quote holds on and they do have sidewalk sales during the summer where you can get better bargains. One note of caution, their sizes run bigger so if you are a large, medium maybe a better fit here.

I'm shocked to see all the negative reviews. We love their clothes and the material is super soft…read more We recently ordered again and somehow had it shipped to an address we haven't lived at in over 5 years. I emailed and within 20 minutes they returned my email and are shipping them out again to our correct address. They didn't have to do that, it was our mistake but they were generous enough to fix our mistake with 20 minutes. Bravo Vineyard Vines! **edit - AND they overnighted them: amazing'!

A decent assortment of styles, horrible selection of sizes!!!…read more Deborah, the sales person is a nasty disaster! She was there the last three times I was there to buy suits. The third time I saw she was working there, I turned around and left. I bought my gifts online and sent them. Why would a salesperson, feel its ok to yell at someone!!! I wasn't the only one she yelled at, I guess the company feels it's ok to yell at its customers!!