Served here for nearly 2 years and the focus on the mission is tremendous, especially through a…read morepandemic. Residents and staff see each other as family, and support each other as such. An environment built on respect, diversity, and purpose.

Plus two stars for the administration's response to the pandemic. They've done a commendable job…read moreand I'm grateful that my mom and her friends and neighbors are safe and well.

Had a great experience until Nurse Lydia took it upon herself to try to force my mom and myself to…read morerelease my dad early from rehab (with no notice or consent from either of us). She literally told me that I personally claimed I would take on the responsibility of caring for my father who broke his hip and had a replacement two weeks ago. Two weeks ago! I asked her to furnish evidence that myself or literally anyone consented to moving my dad out of their rehab over two weeks early from his announced discharge date (04/22) and she could not. She couldn't furnish proof because no one did. Instead of admitting fault, she doubled down and tried to force me and my mom (who literally had a stay cation planned and aren't even around to do this even if we wanted to, which we adamantly do not) to take him home early and against our will. This has been an appalling and traumatic experience that Nurse Lydia alone caused. Let me repeat. Instead of respecting the wishes of the family responsible for the patient - who are unwilling and unable to provide the required in home care for a family member who just broke their hip **barely two weeks ago** she tried to continue to try force us to take the patient on against our will. Before this even happened, The fountains has been notified and made aware on multiple occasions that myself and my family are unwilling and unable to provide the level of care my dad requires (Tier 4 - far and beyond any reasonable person can handle on their own). Nurse Lydia could have taken the very basic steps of asking literally just one person to verify that my dad even had a safe place to go himself. She refused to do that. She literally refused to verify a single person was willing and able to take my dad in before literally helping him pack his bags to leave. Appalling, sickening and DANGEROUS behavior from a nurse bound to doing no harm. I actively fear for my father and my mother's safety as long as they are under Nurse Lydias care

My Mother was a patient in the skilled nursing unit from mid April 2022 until mid June 2022 the day…read moreshe died at the Fountains at Washington House from cardiac arrest. The skilled nursing unit did not have a (AED) automated external defibrillator that could shock the heart into beating again. The director of the Fountains at Washington House Darnell Jenkins stated that The Fountains at Washington House was not required to have one. He provided no further explanation, so through my research I found out that neither Medicare or the Commonwealth of Virginia Department of Health requires a nursing home or skilled nursing facility to have one. How sad is that! A nursing home and skilled nursing facility without a defibrillator is a sentence of death if an elderly patient goes into cardiac arrest. I guess their so called crash cart was only viable as a refreshment cart for the nurses! How about a big corporation like Watermark Communities going above and beyond the bar? Thats asking too much! They are about saving a shekel or two. If you value the life of your loved one stay clear of Watermark Communities. From Director Darnell Jenkins that could not even call my family to express condolences, to Cynthia Antoine a social worker that only provided 1 regression/progression meeting in 2 months, and some nurses, that lacked compassion, expertise, and caring attitudes led to my Mother's early departure in this life. I pleaded with the nurses to call the doctor or nurse practitioner to see my Mother and they always remarked they would. It was only unfulfilled lip service. In retrospect I should not have asked the nurses in a professional manner, I should have insisted and waited until the nurses called the doctor! Hounded them until the task was completed! But should I have too? That is why my Mother was in the skilled nursing unit and entrusted in their care! I have learned a tough lesson: "TRUST NO ONE". The exceptions to the lackluster care were the Physical and Occupational Therapists as they all did an exceptional job!

I have many years of experience with Goodwin House Bailey's Crossroads. My grandparents were…read moreresidents there for many years, first in independent living, and later in skilled nursing. My parents moved there about 12 years ago when my mother's Alzheimer's was making it too challenging for my father to care for her. He moved into independent living (where, at the age of 90, he is still living with my stepmother), and my mother moved into skilled nursing. She received wonderful care there and was treated with respect. When she passed away, the staff on her floor cried and showed us great compassion. One of the things I'm most impressed with are the many activities planned there. Recently they had a Moroccan festival, where they learned about the culture and customs. They had Moroccan food at dinner that night, and they even brought in belly dancers. The units are nicely appointed and maintained. The entire building and grounds are lovely. The staff is friendly, making a point of getting to know the residents. It's comforting to know my father is living in a place where he is safe and will be well cared for.

If you want your family member living in a place where they aren't taken care of and every week…read morethere is a problem then chose this place. It's enjoyable to every week have to question what they are doing there. It was unreal the the excuses, the stupidity and incompetence of people on all levels there from the director of the entire place down to the hairdresser and telephone operator. You could never get anything done by calling just once it required follow up after follow up. It's all very glossy on the outside but it hides rottenness. Ask for information on what services are provided in assisted living they can't provide you with one. *See Angies list for similar experiences as mine. * They like to blame family members for being difficult because you expect the nurses to do their job. For example bathing, clothing not on backwards, proper medication, getting the person down to get their hair done, being treated with respect by physical therapy. Doctors who can't call you back, who have medications being refilled at all different times and amounts. If you want to put your entire fortune down with this place and then continue to pay $5000 a month as well for a place that doesn't have enough staff or proper oversight, management, or procedures come here. Oh, and they also like to use the excuse -- well you know it's the memory - using that to blame or make excuses for their staff who do not do their jobs. One time my family member was waiting for the hair dresser to come pick her up. She say and sat. Thevstaff ciuldnt take tge time to see her sitting on the couch there and tell her they werent coming. The whole management of assisstedbliving which is full of memory issue people is confusing bevause there is no oversiggt, lead nurse, lead manager actively making sure things are done right. And i dont think there thirld world staff is trained well at all in how to deal with memory issue patients. And as for doctors they misdiagnosed what was wrong with my family member giving her medication that made things worse. It's not a good place.

I am so glad I heard about Dr. Rachel Aronson! She is very caring. knowledgeable, and has a very…read morepersonalized structure. She really listens, helps pinpoint, and figure out what the issues are in order to treat my conditions in the most holistic and efficient way!

Dr. Rachel is incredibly thorough and attentive, and really makes sure to understand her patient…read morefrom a wholistic perspective. She takes the time to understand her patients' issue, treat the affected area, and create a game plan for exercises to perform at home. I first began working with Dr. Rachel early in 2023 for pelvic floor issues, and I again returned this past summer of 2024 for issues with my hip. All issues were quickly resolved! I highly recommend Dr. Rachel for all of your physical therapy needs. Her professionalism, knowledge, and genuine care for her patients truly set her apart.

If you give me the opportunity, i could change 1.9 to minimum 4.2 stars. I have over 30 years of…read moreexperience as a DON and Director of Operations.

My grandmother had a short stay here as she passed away this evening. Fatima Kamara and Mayatan…read moreFontana were extremely disrespectful. I was attempting to reach a family member on my personal phone to let them know about her passing and Mayatan yelled and me and put her finger in my face. Her supervisor attempted to lecture me and interrupt family conversations that we were having in person. I explained to her that I wasn't addressing her and to give me a moment to finish my conversation. She responded with "good I don't want to talk to you" along with other rude language. Additionally, my grandma was here under a week so we were not able to bring any of her belongings. As I was checking drawers I found them full of hair and trash that did not belong to my grandmother. The bath tub in this room appeared to have dried blood which again couldn't have been my grandmothers since she was already in her dying stages. The walls were dirty with what appeared to be urine under the sink. The conditions and cleanliness of this place is disgusting. The rooms were hot, their a/c doesn't seem to work in some rooms. Electrical issues everywhere. Do your loved one a favor and do not bring them to this place

Overall: 5/5 Clean, serene, tidy, cozy, spacious…read more Service: 5/5 I had a cleaning after 9 months since my last one. My teeth were heavily stained but my hygienist (Hassan) was very kind and diligent. She took all the time needed to get rid of my stains and plaque and was gentle with my gums and teeth.

I was referred out for an extraction because another dentist said my tooth position made the…read moreprocedure too complicated. Dr. Carmen Li assured me she could handle it. At the conclusion of my visit I asked questions about follow up care. The most disappointing part was the unprofessional behavior. When I asked how soon I could go out after the procedure, Dr. Li responded, "Why, so you can go clubbing?" I was asking because I had a funeral and church service to attend. The comment was inappropriate and disrespectful. Additionally, at checkout, the front desk refused to call in my prescription, stating it was "easier" for me to go to the pharmacy in person because they didn't want to be put on hold. I have over 10 years of experience working in a pharmacy, and that is not how the process works. More importantly, telling a patient to run errands immediately after an oral surgery procedure is unacceptable. Patients should be set up for minimal stress and discomfort following treatment. The quality of care and professionalism has clearly declined. This will be reported to the Better Business Bureau and I encourage anyone else who has had a bad experience there to do the same! My family and I will not be returning and anyone who I've referred to the practice I'm informing them immediately.

I've been dealing with foot pain and made an appointment several weeks in advance with Dr. Smith,…read moreonly for it to be canceled the day of because Dr. Smith was ill (which was slightly annoying but fine.) But after two unanswered follow up calls during business hours, one in which I left a voicemail and didn't receive a callback, I decided to go with a different podiatrist. Not a great way to treat new patients!

Dr.Melissa Smith is wonderful! And so is her staff. Especially, Cassie. I currently have no…read moreinsurance so I called several different doctor offices to try and identify costs and procedures for my big toe that was in a lot of pain. Cassie was the only person to ask what was going on with my toe, and recommended a few things to do prior to booking a podiatrist appointment. She said if at home care treatment didn't work after a few days, to call again and they would take care of me. After a few days, I decided to call back. As promised, Cassie was immediately accommodating and got me an appointment with Dr.Smith. Dr.Smith was awesome. She was honest, knowledgeable, kind, and funny. I truly appreciate the care that her and her staff showed me today. I can tell they are in the medical profession because they truly care about the wellbeing of people. Dr.Smith will for sure be my go to podiatrist!!

I had found this healthcare provider recommendation through Reddit. I had a change in my overall…read morehealth and I needed to be seen. They had availability and not months. It was a thorough exam and bloodwork. The doctor & her NP was easy to talk to and share my concerns and discuss these changes. They are worth the drive. It's only been one visit. Time will tell how they preform

While I initially liked the location and convenience of this practice, my experience in recent…read moreyears have plummeted. They are good only for taking vitals and basic prescriptions. In particular, my practitioner missed a hematoma on my leg and necrotic tissue, which then required me to go to an emergency room in another state who then successfully diagnosed what was going on and rebuilt the tissue in my leg over the course of months. The practitioners will ask you annually if you're experiencing feels of depression, and then will do absolutely nothing about it even if you ask for help. In fact, in my last interaction, I said why do you ask this? And was told by Ms. Bowman so that she could follow up. When I then said, and do you ever follow up, she said, "no.". The final straw was a prescription I needed reauthorization for, since I had moved to another insurance. My first request went unanswered for three weeks. When I followed up, the next message was ignored for another two weeks. When I got a call from the office, I asked what that appeal included, and they wouldn't tell me, and just insisted "it included everything." In a conversation with Ms. Bowman, it was clear my entire medical history was NOT included in the insurance authorization. As I said, the medical care has plummeted in recent year, and I can no longer recommend this practice. Whether they are overloaded or what, I can't say, but you will not receive good care here.

I was seen by Dr. Abraham Cherrick at the Arlington office for back pain. First I had to wait 30…read moreminutes in the exam room for him then he came in and was abrupt and rude which then led to him leaving the room with no explanation, I then hear him dictating on speaker phone for another patient, then pauses while in speaker phone to call dentist to scheduled an appointment for himself to have an infected implant in his mouth evaluated. Then he comes back to the exam room by this time I'm frustrated and tired of waiting for him, I stated I was unhappy at how this appointment was being handled and was leaving he then started using foul language (the fu@@) word more than 3 times to tell me how I could go see someone else but there was no one as good as him and how my previous doctor was crap and the name of his practice was stupid, I am completely appalled by his lack of professionalism he didn't know anything about me or my case so for him to treat anyone with this behavior is totally unacceptable I have never experienced this in my life, I left there a total wreck! I have worked as a registered nurse in many facilities I have never encountered a medical professional like this. I will not ever return to him or this practice! Even if he was having a bad day which is possible it was not appropriate allow it to interfere with his job if that were the case maybe a day off would have been appropriate!!

I was referred to Dr. Cherrick by a very well-respected orthopaedic surgeon. Dr. Cherrick and his…read moreanesthesiologist Ramatia Mahboobi literally gave me my life back. After years of misdiagnoses, I finally found out that I have Spinal Stenosis and Facet problems in my neck. Dr. Cherrick sat down with me, asked me several questions, looked over the tests other doctors had sent and then ordered an MRI and CT. We then had a follow-up appointment and he explained my condition and he suggested the epidurals and other pain management. As a result, I had a course of 3 epidurals which have turned my life around: I was unable, for two years, to work as a professional tour guide - and I mean totally unable to function, in general, without excruciating pain. (I thought I was destined for a wheelchair.) Dr. Cherrick is personable, professional, efficient, and effective. Dr. Mahboobi was very calming and put me at ease for the first of my epidurals, which, amazingly, didn't hurt. I was given Dr. Cherricks personal email if I had any further problems. I shall be taking care of my neck, soon. The staff is also delightful and totally professional. I highly recommend them at the Shirlington office in Arlington Virginia.

Millicent Houston is an excellent Director of Memory Care. Her compassion, insight, and quality of…read morecare are outstanding.