DO NOT rely on this agency for quality care or consistent coverage for someone you love. My only…read moreregret is not writing this review sooner to warn families but it has taken about a month to recover. We hired them earlier this year and went through 3 caregivers in 3 months, finally deciding to terminate the agency after the last caregiver quit their agency because they weren't giving her enough hours (which they tried to pin on us). They have a major employee retention problem and I do not believe they properly vet their employees before hiring them (i.e. no background check, in-person meetings or calling references before they send them to clients' homes). We dealt with significant difficulties, including: (1) inexperienced and unprofessional caregivers; (2) caregivers showing up late for shifts or not showing up for shifts at all; (3) unprofessional administrative staff who are terrible communicators -- one would call both caregivers and clients multiple times in a day without leaving voice-mails and when I decided to terminate after citing problems with their agency he sent me a response that he thought their agency was "perfect"; and (4) the agency's inability to find coverage for shifts or replacement caregivers when there's an issue.

I contacted a number of home care agencies for my father's home care. We settled on Nurse next Door…read moreNorthern Virginia.The person that cared for my father was kind, caring, competent and professional. We couldn't have asked for better.

Adult Companion Care (ACC) provided seamless professional, reliable, loving, and personal home care…read moreservices for our family at a time when we needed support. Within one hour of a late night online request for help (for our 92 year old father) from various agencies, a personal response (rather than computer generated) came in from Jim Lindsey (President/CEO) who suggested connecting by the phone the following day; that conversation the next day was the second huge encouragement for us as we sensed genuine interest, empathy, concern and understanding of our situation. He set up an initial home visit assessment/evaluation, and this turned out to be a wonderful experience because there was no sense of feeling rushed or pressed. In addition, everything was clear and transparent. Afterwards, we had some weeks before our need for in-home care, but we could call ACC at any point before services to have additional questions answered or to update needs or changes. From speaking to various team members, it was clear that this company worked as a respectful and well-coordinated "family". Our close-knit family is very involved in the care of our 92-year-old father, who has a good number of chronic conditions and medical/health issues that need to be understood in order to care for him properly. Complete and careful body care/hygiene, good nutrition and prevention of illness or other conditions were important for us in our short-term need for services, but much more of our concern was our father's mental health and sense of feeling secure and understood by someone outside of the home. Our mother, 88, who did not herself need physical services, nonetheless, needed someone who could reassure her and who would be sensitive emotionally to both of them, in addition to doing things she could not do for my father that required special skills. From the first time we met Fatmata, the certified nursing assistant assigned by ACC, we were immediately impressed and reassured. She was a perfect fit for us, and my mother shared that it was like having one of her daughters around. We are four sisters and one brother who provide care for our parents. In other words, the caregiver needed to fill in for over a week and take care of a man who was under the observation and love of many family members. In ACC's complimentary hour of orientation/training, the daughter, who is a nurse, was impressed by Fatmata's manner as she was exceptionally intuitive, observant, and attentive with a high level of sensitivity and compassion. Although there was some initial adjustment for my father because he was missing his regular daily caregivers, after a couple of days, he was genuinely thanking Fatmata for her help. We are deeply grateful for Adult Companion Care and their dedication, personal care, and willingness to work with us to find the best support for our father so that he could remain comfortable and safe at home. With heartfelt thanks, the Duerbecks, Macks, Greenes, Olsens, and Swailes.

After working with Adventist, Visiting Angels, Synergy, and Right at Home, ACC Family was a breath…read moreof fresh air. The schedulers are incredibly patient, kind, and HONEST about what they can and can't do, which was such a big change. They also have some truly world class caregivers. There were some bad ones too, but in the end there were two people (Queen and Libby) who were simply incredible and were such a blessing to have caring for Mom. They have a relatively small pool of staff who can do lifting / transferring, but the ones they have are mostly good. They definitely tried to match our needs with their people, and as we provided feedback the matches got much better. They didn't have enough staff to provide full 24/7 care but worked with me as I filled the gaps with private folks. When they saw a snowstorm coming they would plan to have someone stay there for 2-3 days to prevent caregivers from not showing up due to bad road conditions. I have to subtract one star just for some of the bad caregiver experiences, and because billing turned out to be a bigger hassle with them than with other companies, but if I had to recommend a home care company in the DC area to someone else, it would without question be this one.

We used the Silver Spring branch of Specialty Care Services and had nothing but wonderful…read moreexperiences with this organization. Venise helped coordinate all of needs while assuaging all of concerns and our care giver, Yancy, was a gentle, ameliorating soul who was always kind as she was helpful.

We absolutely love Lorraine, she is wonderful and makes such a difference in our lives. Her…read morepositive energy, compassion and professionalism gives me peace of mind every day and makes a challenging situation feel manageable. We could not have asked for a better or more dedicated caregiver for my brother. Thank you!!

I would not recommend this agency. We found that many of their caregivers were not professional…read moreand often spent most of their time on their phones. My Mother didn't require a great deal of assistance but she certainly deserved a caregiver who was engaging. All of the nighttime care that they provided slept the entire time, every night. I know this because we had cameras set up which we notified the agency of. We had a few caregivers who were lovely, but often time we had to ask for substitutions. When my Mother passed they didn't even have the decency to reach out to us. Even when I text one of my contacts with The Key to notify them of this I still never heard a single word. It is clear that they are a business and care more about making money then the care they provide. Very disappointed.

I have used several firms over the years to provide nursing aide and companionship to my…read morequadriplegic wife over the years. None of them have provided the high-quality services that Home Care Assistance of Fairfax has done. Their aides have been perfectly-matched to the physical and emotional needs of my wife. Their aides arrive timely, are very conscientious while here, and leave with warm assurances to my wife. There is no question of when the aide arrives or departs as the aide must "clock-in" and "clock-out" using the homephone of the patient. Billing is weekly and in any form the client choses-electronically of paper check. I recommend this firm without hesitation

Great wonderful caring staff. Glenda was so kind to my mom, always taking her into the community…read moreto shop and helping her with prepping her meals. She helped her make salads for a few days so that she had food throughout without us worrying. Cindy gave us a lot of free visits and was always ready to answer our questions

I just had to terminate the services of Lighthouse Healthcare. They were providing aides to help…read moretake care of my 87 year old mother. The aides were caught more than once sleeping on the hob during the day shift, they were late on many days and the aides kept nagging us to hire them outside of the service. The final straw came when an aide failed to arrive for her all day shift this past Wednesday. Then, the same evening, the aide arrived more than an hour later. We were paying them about $10,000 a month for aide services. Imagine the "care" one would get from them if we were a smaller client.

My brother and I have been using Lighthouse for the past few years and have enjoyed almost every…read moreaide that has been sent to help care for our mother before and after her stroke. Our current aide stays with, chats with her while I work as well as assist and learn from the physical and occupational therapists that also work with our mom. We are very appreciative of the care (and respect) given to our mom and family.

Just wanted to share the good experience my family had with this home health agency. My mother…read moreneeded nursing and physical therapy services after her hospitalization and Esprit was the agency we got referred to. The nurse Sene and physical therapist Chris were both very professional and patient with my mom. Through their patience and perseverance, my mother was able to walk again without any wobbling and she even developed the confidence to go on long walks within our neighborhood! I'll definitely recommend this agency if any loved one needed any therapy and nursing services at home.

Amazing service and very nice staff. I called to inquire about possible service for my grandma and…read morethey were very helpful. They gave me all the information, and also told me what services they would provide if need be. I recommend them!

Connect Home Care provided in-home care for my beloved mom when she needed respite care. I have…read morenothing but gratitude for their compassionate care. Their management worked very hard to properly select the right aides for my mom, and we genuinely appreciated the people who took care of my mom at home in time of her need.

My elderly mother is currently receiving personal care with this agency after her recent hip…read moresurgery. The management is very professional and the care giver staff is friendly, kind and always greets you with a smile. My family and I couldn't have been more satisfied the care she's receiving and will continue to refer to anybody else who might benefit from similar care services. In fact, with Connect Home Care we never felt there was a shortage of attention available to either my mother or to us as a concerned family. Their price is affordable and competitive and their schedule is also very flexible. Their Registered Nurse went the extra mile of making my Mom feel comfortable and keep her dignity. They are also very attentive to my concerns about my Mom. I would recommend it to anyone else for a similar situation or need.