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Fairfax, VA

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TheKey - Formerly Home Care Assistance

3.0 (2 reviews)
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11 years ago

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4 years ago

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East Coast Valley Home Health

East Coast Valley Home Health

5.0(1 review)
2.2 mi

This is a great professional service provider that, in addition to excellent services, also…read moredelivers care with tenderness and compassion--as if from a member of your own close family. The services for my mother and me began when I picked up their pamphlet at the OrthoVirginia reception area in Fairfax, Virginia. I called, and immediately a very friendly, soft-spoken young lady answered the phone. Her name was Katrina Qassab, and she was incredibly helpful. She said she would contact the doctor's office and gather all the necessary paperwork. Let me tell you, that initial phone call saved us a great deal of time. Katrina made all the arrangements with the prescribing physician for my mother's care, and within a week we received a call that a physical therapist would be coming for an assessment. From that day until now, these providers have been like angels helping my mother. Following the physical therapy assessment, we were scheduled with Ms. Annadea Corino Pagsuyuin (Ms. Dea), the physical therapist. It has been such a blessing to see Ms. Dea, as my mother lovingly calls her. She is like a ray of sunshine when she comes to visit--filling my mother's day with exercises and walking. As a result, my mother is much more mobile. This level of home-based care is exactly what she needs, and we are determined to avoid placing her in a nursing home for as long as possible. After physical therapy, we were scheduled for a nurse's assessment, followed by a social worker's visit. A very kind nurse, Ms. Trisha, came to our home. It felt like being visited by a close family member. She listened carefully, took notes, and conducted her professional assessment with genuine warmth and care. She spent a lot of time with us, trying to determine what my mother would need to be comfortable at home--whether walkers, a commode, or a hospital bed. Before leaving, she told us the next step would be a social worker's visit. To add a personal touch, she hugged both my mother and me, then left her card and personal cell phone number so we could call her if we needed anything. The next assessment was with Ms. Francesca, the social worker, who was equally supportive and professional. She went far beyond the call of duty. She made sure we had power of attorney in place, came to our house, sat with my mother and me in the kitchen, and got to work. She made numerous calls to Fairfax County agencies to find available resources to help us and support my mother. Let me tell you--she saved me countless hours of research, phone calls, and even legal fees as she helped us navigate the maze of Medicare paperwork, senior law, and care regulations. I have never encountered anyone quite like Katrina, Ms. Trisha the nurse, Ms. Francesca the social worker, Ms. Dea the physical therapist, and Ms. Liana the medical director in their level of care, warmth, and support. I highly recommend them for your loved one's home-based care. This is an amazing team of caring, compassionate professionals who will truly go to bat for you.

From the owner: At East Coast Valley Home Health, we understand that choosing a home health care provider can be a…read moredifficult decision. That's why we are committed to providing the highest level of care and support to our clients and their families. Our team of skilled and compassionate caregivers is dedicated to improving the quality of life for our patients, while also providing peace of mind to their loved ones

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East Coast Valley Home Health
East Coast Valley Home Health
East Coast Valley Home Health

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Heartland Hospice

Heartland Hospice

1.8(5 reviews)
2.3 mi

Heartland Hospice was a wonderful resource in the difficult, yet peaceful passing of our mother…read more It took only an initial phone call to get them on board with what would be the most trying time of our lives. A stage 4 metastatic lung tumor allowed only 5 short weeks of life. Heartland Provided everything... supplies, medications, and a wonderful team of caregivers. I cannot imagine having tried to get through this loss without them. They have provided my family and me immeasurable peace and comfort. They were a blessing in a truly trying time... I am forever grateful.

I have put this off for a while, waiting for the white hot anger to pass before writing this…read morereview. I did not have time to research hospice choices, so I took a recommendation from the facility where the family member was living. They took a long time (more than 2 days) to coordinate with the hospital for release back to the facility. By the time the coordination was done, it was very late in the date (after dinner) when the family member was finally settled back into the facility. We spent over an hour filling out forms with 2 people (a nurse and the case manager). This information was then input into their system and all of the information was mangled. Half of one person's phone number was mixed with someone else's phone number. The address for the facility was typed in with the wrong city, other information was missing. After we were done filling out forms, they nurse called the pharmacy to order medications. At one point while on the phone she asked me if it was okay to order liquid morphine. Why are you asking me? You're the nurse and you're doing the ordering, what do I know? They were supposed to order supplies. They use Amazon. I have ordered supplies to be delivered to that facility for 3 years. It does not take Amazon 3 days to get products there. The person who met with us that first night indicated that they had some supplies in their car. When I reminded them about that, they were hesitant to get them because they didn't want to have to walk back into the facility, so we sent someone out to their car to get them. They could never give us a schedule, a window of time, a day when they would come by to check on the family member. It was always, "we're in the area all the time," "they don't have a set schedule," "they will come every other day or every third day but more often when it gets closer to the end." It was unfortunately a holiday week at the end. Before the holiday I was told they would now be coming out every day. Except they didn't come out every day. They didn't come the day they called to tell me they would come out every day, or the next day which was the holiday or the third day. At 3pm I arrived at the facility to check on things and was told it was the end and called the phone number. They said they would call the nurse. 30 minutes later the facility called the hospice and were told the nurse was on the way. 30 minutes later the director of the facility called and was told the nurse was on the way. 2 hours later the nurse finally showed up. She had never done a pronouncement before, so on her phone, ON SPEAKER, we all had to hear the instructions as they were giving them to her. I ended up calling the funeral home myself. Even though they had this information from the intake, nobody could seem to find the information in their system. I will stop here. Do not use this company.

Homewatch CareGivers of Fairfax

Homewatch CareGivers of Fairfax

5.0(2 reviews)
4.3 mi

When my mom was diagnosed with ALS, her decline was rapid and devastating. She lost mobility from…read morethe neck down and required full physical transfers. Before finding Homewatch CareGivers, I had gone through at least three different agencies. Each assured me they had experience with ALS, understood its unique challenges, and could safely care for someone with advanced mobility needs. Unfortunately, that wasn't our experience. By the time I found Kelly and her team, I was exhausted, overwhelmed, scared, and running out of hope. Kelly came to our home for an initial visit, and from the moment she walked through the door, I had a good feeling. She listened carefully, understood the complexity of my mom's condition, and talked us through scheduling options. Most importantly, she recommended a two-caregiver approach to ensure my mom's safety during transfers. Within a week, Homewatch CareGivers had highly qualified caregivers in place and ready to help. Homewatch CareGivers truly became a lifeline for our family. As my mom's condition changed, the caregivers adapted seamlessly. When she could no longer chew and needed pureed meals, they didn't simply blend everything together. They thoughtfully prepared and plated each of her favorite foods individually, preserving both dignity and enjoyment. They learned how to operate her power wheelchair, helped us navigate new equipment, and frequently offered insights and suggestions that even some medical professionals had not considered. Throughout the entire journey, we were met with compassion, respect, and genuine empathy. One of the hardest realities of ALS is watching people lose their voice and mobility. Too often, others begin to treat them differently or speak around them. That never happened with our Homewatch CareGivers team. They always treated my mom as the intelligent, capable woman she was, ensuring she remained at the center of every conversation and decision. When we purchased an eye-gaze communication device, the caregivers learned how to set it up and use it. In fact, they became so proficient that there were times they understood it better than I did. Kelly's level of involvement and support was extraordinary. She didn't just check on my mom; she checked on our entire family. She provided a sense of safety and security that allowed me to continue working while knowing my mom was receiving exceptional care. Over time, the caregivers became part of our family. As ALS progressed, there were moments when we weren't ready to accept how much things had changed. Kelly gently guided us through each next step, whether that meant implementing overnight care, adjusting schedules, or helping us understand hospice options. Her guidance was always thoughtful, compassionate, and exactly what we needed. Sadly, we lost my mom in March. I can say without hesitation that we would not have made it through those 14 months without Homewatch CareGivers, Kelly, and the incredible team of caregivers who stood beside us every step of the way. Words cannot adequately express our gratitude for their professionalism, kindness, dedication, and love. When the end came, members of the Homewatch CareGivers team came to be by my mom's side and say goodbye. Even after her passing, Kelly and her team have continued to check in on our family and offer support. If you have a loved one with ALS or another degenerative neurological condition, I cannot recommend Homewatch CareGivers highly enough. Their expertise goes far beyond caregiving--they understand the disease, they support the family, and they provide compassionate care that preserves dignity every step of the way. Quite simply, we could not have navigated this journey without them, and our family will be forever grateful

They were prompt, responsive, and helpful--and also compassionate and respectful. I enjoyed having…read moreNina come by and really appreciated her assistance!

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Homewatch CareGivers of Fairfax
Homewatch CareGivers of Fairfax
Homewatch CareGivers of Fairfax

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TheKey - Formerly Home Care Assistance - homehealthcare - Updated November 2026

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