This is a great professional service provider that, in addition to excellent services, also…read moredelivers care with tenderness and compassion--as if from a member of your own close family.
The services for my mother and me began when I picked up their pamphlet at the OrthoVirginia reception area in Fairfax, Virginia. I called, and immediately a very friendly, soft-spoken young lady answered the phone. Her name was Katrina Qassab, and she was incredibly helpful. She said she would contact the doctor's office and gather all the necessary paperwork. Let me tell you, that initial phone call saved us a great deal of time. Katrina made all the arrangements with the prescribing physician for my mother's care, and within a week we received a call that a physical therapist would be coming for an assessment. From that day until now, these providers have been like angels helping my mother.
Following the physical therapy assessment, we were scheduled with Ms. Annadea Corino Pagsuyuin (Ms. Dea), the physical therapist. It has been such a blessing to see Ms. Dea, as my mother lovingly calls her. She is like a ray of sunshine when she comes to visit--filling my mother's day with exercises and walking. As a result, my mother is much more mobile. This level of home-based care is exactly what she needs, and we are determined to avoid placing her in a nursing home for as long as possible.
After physical therapy, we were scheduled for a nurse's assessment, followed by a social worker's visit. A very kind nurse, Ms. Trisha, came to our home. It felt like being visited by a close family member. She listened carefully, took notes, and conducted her professional assessment with genuine warmth and care. She spent a lot of time with us, trying to determine what my mother would need to be comfortable at home--whether walkers, a commode, or a hospital bed. Before leaving, she told us the next step would be a social worker's visit. To add a personal touch, she hugged both my mother and me, then left her card and personal cell phone number so we could call her if we needed anything.
The next assessment was with Ms. Francesca, the social worker, who was equally supportive and professional. She went far beyond the call of duty. She made sure we had power of attorney in place, came to our house, sat with my mother and me in the kitchen, and got to work. She made numerous calls to Fairfax County agencies to find available resources to help us and support my mother. Let me tell you--she saved me countless hours of research, phone calls, and even legal fees as she helped us navigate the maze of Medicare paperwork, senior law, and care regulations.
I have never encountered anyone quite like Katrina, Ms. Trisha the nurse, Ms. Francesca the social worker, Ms. Dea the physical therapist, and Ms. Liana the medical director in their level of care, warmth, and support.
I highly recommend them for your loved one's home-based care. This is an amazing team of caring, compassionate professionals who will truly go to bat for you.
