I contacted Heritage Custom Pools for an estimate, they sent out Sam and everything was fine until I mentioned we weren't ready to build a pool right this second, I just needed a quote so we could figure out our finances and see if this was even something we could afford. Sam told me he would get me my quote in a week, it's been 6 months and nothing. I called and got nowhere. I emailed and got no where. Finally after two or three emails, someone wrote me back and said they would not be sending a quote because of the time frame I was looking at. Even thought I wasn't sure what the time frame was. On top of that, their website said if you have an in home estimate, they would send you a home improvement gift card. In every correspondence I sent and when I called I asked and the lady on the phone didn't know what I was talking about, and the emails were just plain ignored. Still never received anything. I am ready for a pool now, and I won't be calling Heritage! read more