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    Herd & Home Pet Services

    2.3 (3 reviews)
    Closed 8:30 am - 8:30 pm

    Services - Herd & Home Pet Services

    Pet boarding

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    Ruff Resort & Spa

    Ruff Resort & Spa

    (14 reviews)

    Looking for a new place for my fur baby to attend for occasional daycare, and decided to try this…read moreplace out! The young woman who checked us in was very kind and energetic so I think that may have hyped my dog up for some fun. My dog is in no way shape or form introverted, but he doesn't always like people immediately either, so I took his excitement as a good sign. I got one picture after he was fully introduced and he looked like the happy boy I know and love. The pickup process was easy but of course was a little backed up with so many people coming at the same time. I would try them out again.

    I have generally had pleasant experiences at this facility, and my dog has always gotten along well…read morewith the other dogs. - Until recently, I had no complaints. However, I encountered a concerning issue that I believe warrants attention. On one occasion, the air-conditioning system at the facility failed. As a result, the dogs were kept outside for the entire day. While staff did try to keep them cool by spraying them down with water, no one notified me--or, as far as I know, any other pet owners--about the situation. I understand that mechanical issues can happen and are sometimes beyond your control, but communication is critical. Had I been informed, I would've come to pick up my dog without hesitation. When I arrived that day, my dog was completely soaked--dripping wet all the way to the car. I didn't initially think much of it since my dog enjoys water, and I assumed he would dry off. Unfortunately, the water used had a foul odor. The smell was so strong that I had to have my car professionally cleaned, including all blankets and dog pads. I spoke with the owner at the time, and I assumed the issue would be addressed. However, on a subsequent visit, I noticed they had applied some sort of fragrance--either perfume or cologne--to my dog. I found that odd but didn't say anything. On our final visit, though, my dog had a strong ammonia or urine-like odor. It was overwhelming and deeply concerning. When I brought this up again with the owner, she seemed dismissive. I was given an explanation about the turf and the pool, but it didn't make sense to me. If equipment is not being properly cleaned, that's a serious health concern. Her demeanor gave me the impression that she wasn't really listening or concerned. My dog's safety and well-being are my top priority. I don't have children--these are my fur kids, and I take their care very seriously, sometimes even more than my own. A dog returning home smelling like ammonia is simply unacceptable. For that reason, I've decided to take my dog elsewhere. I sincerely hope you're able to address these issues and improve communication and sanitation practices moving forward.

    Herd & Home Pet Services - petboarding - Updated May 2026

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