We've been regular customers for a while because the chicken is consistently good, but after this experience, we won't be returning. Our group ordered several chicken combos, which include refillable sides (rice, salad, French fries, and vegetables), while the chicken itself is not refillable. From the start, the service was disorganized. We had multiple servers, yet they repeatedly forgot items. Some people in our group waited a long time for their vegetables, while others had to ask multiple times before receiving their French fries. It honestly felt as though the staff was doing everything possible to avoid bringing guests everything that was included with the meal. My husband and I requested one refill of rice. Since we didn't finish it, we simply asked for the remaining rice we had already been served to be packed to go. The server took the plate but never returned with it in a to-go container. When we asked about it, another server accused us of trying to get an extra refill, claiming we had already reached the refill limit. We explained several times that we were not asking for another refill we only wanted the rice we had already been served packed to go. Despite that, he continued insisting we were trying to get more than we were entitled to. What made the situation even worse was his dismissive response of "whatever" after we tried to explain the misunderstanding. Being treated as though we were trying to take advantage of the restaurant was frustrating and completely unacceptable. Unfortunately, this wasn't completely out of character. Most of the servers have consistently come across as rude during our previous visits. The owner, on the other hand, has always been friendly and does a good job connecting with customers. However, this time he was only a few feet away, appeared aware of what was happening, and never stepped in to address the situation or make things right. Allowing staff to treat customers this way reflects poorly on the restaurant. My advice to anyone dining here is to pay close attention to the sides that come with your meal and make sure you receive everything you're entitled to. We left feeling that the restaurant advertises refillable sides but does everything possible to delay or limit them, only to accuse customers of asking for more than they're entitled to. After years of overlooking the rude service because we enjoyed the food, this experience was the final straw. The way we were treated guaranteed that we will never return. read more

I had absolutely no idea what to expect when my dear friend/brother Giuseppe and his son told me to be at Hercules Churrasqueria at 7:30 pm precisely 9 hours before I was supposed to get to LaGuardia airport pre dawn. Wow! Amazing! Mind blowing! Seriously delicious! Beautiful seasoning! Everything from A to Z- from the entry where the beautiful flowers and decor were going up for Halloween and the fall to the warm welcome from the very sweet owner Nelson and his stellar team to the extraordinary food- each item better than the last to the very attentive and love love love in the service - was spectacular!! I felt like Hercules after - great food, real food, quality fare, energizing, filling and so tasty. The 6 of us ordered a ton I mean a mega ton of food! The garlic shrimp was to die for. The sauce was just so good. The meats per the guys were marinated, cooked to perfection.( photos). Our server Rosie was fun and took great care of all of us. The sangria kept coming. Before we realized, it had been a 150 minutes of an authentic Portuguese & El Salvadoran feast right here on Hempstead Tpke in West Hempstead. I have been to Fogo de Chao and other steakhouses. Hercules aka fame and glory is the winner - no contest! read more

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Food is great and you get so much! Pina colada is a must try! Family friendly place, staff is kind and attentive. Great new spot in Franklin Square. read more

Hercules Churrasqueria - Desserts Near Me - Franklin Square, New York

Mannn this was one of the worst dining experiences Ive had. Waited about 2 hours at the table and decided to leave bc i couldn't wait no more. We were a party of 4 and bigger parties that arrived and ordered after us got their food before we did. Let me also add, they brought us the wrong food several times while we were waiting for our actual food. They even brought over someone else's appetizers. Also, we had to chase down the waiter constantly for water and other drinks. There was no transparency on what happened with our food exactly but I think he forgot to put in the order or something. This place was also type janky, the floors were slippery and not much of an atmosphere honestly. I'm good on this place. I was never going to come but here but my mom wanted to check it out since it was the new spot in town and I'm mad we did. I'm an understanding person but this was complete nonsense and frustrating for my family read more

Visite Hércules Churrasqueria BAYSHORE en dos occasiones y las dos veces, fue una experiencia maravillosa de principio a fin. El ambiente es acogedo y de familia. El equipo de servicio, especialmente Oscar fue extremadamente amable y atento! Siempre con una sonrisa! Fuimos con un grupo grande las dos veces y toda la comida, carne, pollo, marisco y los postres era delicioso! Sin duda, un lugar al que volvere y que recomiendo a cualquiera que busque buena comida, excelente servicio y un ambiente encantado! Una experiencia memorable!! read more

I had such a great experience at Hercules Churrasqueria! The owner is incredibly friendly and really makes you feel welcome from the moment you walk in. The staff is just as kind and attentive, creating a warm and inviting atmosphere. The service is smooth and efficient, and the food absolutely delicious! Was reading a bad experience for at least 2 people, so sorried to read, I would hope your experience was as pleasant as mine. Every dish is full of flavor and clearly made with care. Definitely a spot I'll keep coming back to. Highly recommend! read more

Helll yes the food was amazing the owner sat and ate with us He was really cool The decor was a little dated, but he's a fairly new owner so I expect that, but as far as the food, the service the workers they were really good and that's all that really matters read more

Hercules Churrasqueria - Hercules platter was amazing - Desserts Near Me - Franklin Square, New York

Amazing food! The food here is absolutely incredible and the service is even better. Every dish we ordered was fresh, delicious, and perfectly seasoned. The staff made us feel right at home from start to finish. I highly recommend this spot to anyone looking for a great meal! read more

Was just given one of the best burgers from here. It was fantastic to say the least. Service took a little while to deliver the goods but I understand why. Bacon cheeseburger was on point!! It looks like an old diner but the food doesn't portray old school. The messiest burger I ever had the pleasure to eat. This is a repeat. Santos was on point. Delivered with a smile. Very welcoming. read more

I have to say their service and hospitality was fantastic! The staff was always ready to help you with any questions on the menu or anything that you need on your table. We had four different dishes and they were all great. I do recommend their steaks and their fish. We will be returning!! Location The restaurant looks like a diner so when you pass by, you might miss it read more

Hercules Churrasqueria - The front sign - Desserts Near Me - Franklin Square, New York

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What a great find! The food was incredible, I got the chicken and it did not disappoint. Very flavorful and cooked to perfection. The sides were great. I wish they would of had beans instead of French fries. I had the red sangria and it was one of the best ever. If you like spicy, don't forget to ask for the hot sauce. The owner and staff were so personable. Great please and a must try. read more

Hercules Churrasqueria - Grilled chicken - Desserts Near Me - Franklin Square, New York

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Everything was excellent especially the food delicious and perfect timing in everything

Flood was Excellent, Service was excellent, Ambient was Excellent I was very very impressed with everything definitely a place to visit more than once the sangría Was on perfect, The Chef did a great job with the beef, it was right on point..... You will not be disappointed read more

Wow. What a disappointment. The food is wayyy overpriced. To pay $50 dollars for a piece of stake that looks like a lamp chop is absurd. The only item that tasted ok was french fries. They don't even have stake sauces. What a joke. If you want better stakes and more for your money, go to Sabor a Colombia. (700 Hempstead tpke.) That is 2min away from this place. You get wayyy better stakes and much more. Best of luck if you try this place. You've been warned. read more

I was really excited to try this place out! The food was really not that good and had no flavor. My family really wanted to finish the meal but we ended up just packing it up to go. The prices was a bit high. It's not all the hype! Service was great and really nice service. The ambiance was sweet but it's was like a sport bar/classy restaurant. I'm not going back. I guess give it a try and write your feedback.... read more

Best of the best! The steak was so freaking good and portions are BIG! Customer service was out standing place was clean. The short ribs were amazing so was thw porter house. Deff give this place a try! read more

This spot is on point with food and service. Family friendly which is why all the sides come in family sizes.

My son is in the hospital and low on iron so I decided he needed some meat. Wow it was a lot of meat!! Delicious, cooked just the way he ordered it and the fries were delicious. The rice was made the way my mom makes it...good delicious memories!! Great job!! read more

Hercules Churrasqueria - Grilled Sirloin Steak w/fries and white rice - Desserts Near Me - Franklin Square, New York

My wife and I love this place. From the time we enter the manager and staff always welcome us with open arms. They are also very sweet to our one year old son and make us feel at home. The place is clean and cozy. As we are seated and prepare to order our dinner, the waiters (yes waiters) serve hot bread and a nice house salad. The staff works together and there is great team work. The manager also comes and checks on us from time to time. Now, back to the food. We love to order their skirt steak and sirloin it's our favorite. I recently had their ribs which is so delicious (see pic). They also have some great deserts for the sweet tooth in you. Lastly, I couldn't complete this post without shouting out their house sangria which is just right! We look forward to going back next time and trying out their other dishes. I totally recommend this place. It's family friendly and just a great place to enjoy a nice dinner. read more

Hercules Churrasqueria - Grilled Pork Spare Ribs w/fries and white rice - Desserts Near Me - Franklin Square, New York

Food was wonderful. The staff was wonderful. We ordered the skirt steak, the pork ribs, turkey bacon, and the whole chicken, everything was pretty delicious, and cooked really well ( full of flavor). The beans and tostones that came with our order were a fantastic addition. We shared the tres leches and the flan. Both were ON POINT, not overly sweet and perfect texture (this is coming from someone who is very picky about her Hispanic desserts). The place wasn't very busy which is surprising because the food is pretty good. Dont let the name fool you, this Peruvian restaurant is worth a try. read more

This place is absolutely insane! Must gets are the chicken, the sausage, the shrimp app!!! AND the tres leches dessert is amazing!!!

Everything we ate was delicious-great flavor! I had the white sangria which was very good! The service was excellent!! We can't wait to go back! read more

I would rate 0 if I could, the steak was not seasoned at all the veggies were cold, nothing tasted good at all the fat parts on my steak were horrible and there was something hard in my steak they undercooked my steak to rare when I asked for medium rare and it was so bad I threw up in the bathroom and over expensive for no reason. 4.50$ for 1 SLICE OF BACON?! What's the reason?! Also a man was just sitting in the corner blasting his phone at max volume and I assume he's the owner when this kind man asked him to lower it. 5 minutes later it was blasting again at max! Seriously no wonder it's like a ghost town in there! I mean if you want people to leave good reviews at least be respectful! read more

My husband and I have been dinning in a nearby Portuguese barbecue restaurant for approximately 20 years now and we just discovered one closer to our home. We've dinned in this new location several times now and have NEVER been disappointed! Each and every time the food is delicious and the service is spectacular! Sensational food and incredible customer service!! You will not be disappointed. Get there early on the weekend because the restaurant gets very busy. read more

OMG. The best chicken. Very flavorful. Excellent service. Get the chicken with all the sides. And of coarse the sangria is a must.